Daily buffet breakfast for a fee

Reviews of Sotetsu Fresa Inn Osaka Shinsaibashi

3 out of 5
Sotetsu Fresa Inn Osaka Shinsaibashi
1-12-23 Higashishinsaibashi, Osaka, Osaka

Reviews

9.0

Wonderful

Rating 10 - Excellent. 381 out of 678 reviews" "
Rating 8 - Good. 232 out of 678 reviews" "
Rating 6 - Okay. 44 out of 678 reviews" "
Rating 4 - Poor. 12 out of 678 reviews" "
Rating 2 - Terrible. 9 out of 678 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thanyaporn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Sotetsu Fresa Inn Osaka Shinsaibashi on 21 Apr,2024
Thank you very much for staying at Sotetsu Fresa Inn Osaka Shinsaibashi. Also, thank you for taking the time out of your busy schedule to write a review.We are also very happy to receive your kind words of praise.We will continue to work hard to improve our services so that you will be more satisfied.Thank you for your continued support.We look forward to your next visit.

10/10 Excellent

Jocelyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we stayed in during our trip! The hotel was newly built and modern, clean, spacious, quiet, and walking distance to Dotonbori, Shinsaibashi shopping streets, lots of local restaurants and underground train stations all within 5 to 10 minutes. The laundry was easy to use with English instructions. Staff were kind and respectful. I couldnt recommend this hotel more. We stayed at the Sotetsu Fresa Inn in Kyoto and Roppongi as well and they were slightly older but still good.
Stayed 3 nights in Apr 2024
Response from Sotetsu Fresa Inn Osaka Shinsaibashi on 18 Apr,2024
Thank you for using Sotetsu Fresa Inn Osaka Shinsaibashi.It seems that you enjoyed shopping and eating and drinking.The hotel has good access to the subway, and there is an underground shopping mall nearby.And you can take the subway.From now on, many festivals will be held in various parts of Osaka.There will be fireworks and Bon dance, so please come and join us.If you come to Osaka again, please come and see us.I hope to see you again.

10/10 Excellent

Samy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and just a 10min walk to Dotonbori or America-Mura for shopping and eating. Highly recommend!
Stayed 3 nights in Apr 2024
Response from Sotetsu Fresa Inn Osaka Shinsaibashi on 18 Apr,2024
Thank you for using Sotetsu Fresa Inn Osaka Shinsaibashi.Our hotel is located in the center of Osaka, so you won't have any inconvenience. Kuromon Market is also recommended when you're walking around Osaka.There are also many delicious restaurants in Dotonbori along the narrow alleys.When you come to Osaka again, please look for this hidden gem.I hope to see you again.

10/10 Excellent

Marc

Travelled with partner
Liked: Property conditions & facilities
This place has space! And great price too
Stayed 7 nights in Mar 2024
Response from Sotetsu Fresa Inn Osaka Shinsaibashi on 7 Apr,2024
Thank you for using Sotetsu Fresa Inn Osaka Shinsaibashi.We are always waiting for you.If you ever come to Osaka again, please come see us.We'll be expecting you.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact Japanese hotel room in a quiet street. Close to the subway and underground shopping which was helpful for getting around in poor weather. Lots of nearby dining options. Great selection of amenities and useful onsite laundry. I had no trouble accessing a machine but I did laundry in the middle of the day.
Stayed 4 nights in Mar 2024
Response from Sotetsu Fresa Inn Osaka Shinsaibashi on 5 Apr,2024
Thank you very much for staying at Sotetsu Fresa Inn Osaka Shinsaibashi. Also, thank you for taking the time out of your busy schedule to write a review.We are very happy to receive your kind words of praise regarding our location and hotel facilities.We will continue to work hard to improve our services so that you will be more satisfied.Thank you for your continued support.We look forward to your next visit.

10/10 Excellent

Jerica Therese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good for 2. Great location. Walkable to many restaurants and shops. Would stay again!
Stayed 3 nights in Mar 2024
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 29 Mar,2024
Thank you for choosing Sotetsu Fresa Inn Osaka Shinsaibashi from among the many hotels available.We are very happy to hear that you liked our hotel's rooms and location.We are encouraged by your words that you would like to stay again.We look forward to seeing you again when you come to Osaka.Thank you for taking the time to post your review.

10/10 Excellent

Helen

Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Clean. Staff very friendly. Great breakfast. Would stay again.
Stayed 3 nights in Feb 2024
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 5 Mar,2024
Thank you for choosing Sotetsu Fresa Inn Osaka Shinsaibashi.We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel. We are very pleased to hear your words of praise for our staff.Thank you for your kind words about the bath and room.We will share this information with our cleaning staff and continue to thoroughly clean the rooms to provide you with a more comfortable stay. We look forward to welcoming you to Sotetsu Fresa Inn Osaka Shinsaibashi on your next visit to Shinsaibashi.We all look forward to seeing you soon.

8/10 Good

Micaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 3 nights. Room was clean. Laundry machines located on site, make sure to wake up early to get some laundry done! Walkable distance to Dotonbori and Kuromon Market. Great stay.
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 21 Feb,2024
Thank you very much for staying with us.Thank you for your comment despite your busy schedule.Our hotel is close to Dotonbori and Shinsaibashi-suji, so you can enjoy a variety of delicious foods. We hope you have fun shopping with us.Our hotel has a variety of amenities available on the first floor. We also have ice machines, vending machines, washing machines, etc. on the second floor, so we would be happy if you could use them.If you have the opportunity, we hope that you will stay at our hotel again. Thank you for your continued support.

10/10 Excellent

Emil Vince

Stayed 6 nights in Jan 2024
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 24 Jan,2024
Thank you for your comment despite your busy schedule.And thank you very much for staying with us.If you have the opportunity, we would appreciate it if you could stay at our hotel again.We look forward to seeing you again.Thank you for your continued support.

4/10 Poor

Rika

Travelled with family
Disliked: Cleanliness, room comfort
Good location for tourism
The location is good and walkable to the tourist spots in Namba/Shinsaibashi. The view from the room is poor and the window must be closed all the time. However, the amenities are excellent.
Stayed 2 nights in Dec 2023
Response from 相鉄フレッサイン大阪心斎橋 フロント on 18 Dec,2023
Thank you very much for staying with us.Our hotel is close to the station, but was it easy to find the hotel from the station? There is an elevator at the station, but was it safe to carry your luggage?It's close to a shopping street and there are many restaurants, but have you tried any of them? Did Japanese food suit your taste? Do you have a favorite food?It's close to Shinsaibashi-suji shopping street, but did you have fun shopping there?It's not far from Universal, but have you been to Universal? Did you have a lot of fun playing?Have you also been to Osaka Castle? It's close to Christmas now, so the illuminations are very beautiful at night.If the opportunity arises, I look forward to seeing you again.Thank you for your comment despite your busy schedule.

10/10 Excellent

Ka Ho Gerry, Ma On Shan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 16 Dec,2023
Thank you for your high evaluation.We look forward to seeing you again when you come to Osaka.Thank you for posting your review.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, especially for the price
I had an excellent experience at Fresa-Inn Shinsaibashi. The hotel is very nice and clean, and the staff are also very friendly and accommodating. The location is good and conveniently close to Shinsaibashi-Eki and Dotonbori. I would absolutely stay here again and recommend it to anyone else who considers doing so.
Stayed 3 nights in Nov 2023
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Recepción on 5 Dec,2023
Thank you for your comment despite your busy schedule.Did you enjoy your trip?Our hotel is close to the station, but was it okay to get from the station to the hotel?It's close to a shopping street and there are many restaurants, so I think there's a wide variety of food you can try. Japanese food isDid it suit your taste? Was it delicious?We're glad to see that so many customers are happy with our location, as it's close to places where they can shop and have fun.Was check-in okay? Our hotel aims to be a hotel that is loved by many customers, so we look forward to your continued support.If you have the opportunity, we hope that you will stay at our hotel again. Thank you.

10/10 Excellent

Weilong, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here for 4 night. Near shinsaibashi and walkable to dotonbori.
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 22 Nov,2023
Thank you very much for staying at Sotetsu Fresa Inn Osaka Shinsaibashi.We are very happy to hear that you were satisfied with your stay.We hope you will use our hotel again when you come to Osaka.We look forward to serving you.

8/10 Good

Sean

Stayed 6 nights in Jul 2023
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 16 Sept,2023
Thank you for using Sotetsu Fresa Inn Osaka Shinsaibashi.We look forward to seeing you again.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect for a solo traveler like me. Location was great, very close to shopping district and subway station.
Stayed 3 nights in Sep 2023
Response from front desk on 12 Sept,2023
Thank you for staying at our hotel.Our hotel is conveniently located for easy access to Osaka's tourist attractions.We hope you will visit our hotel again when you come to Osaka. We look forward to serving you again. Thank you very much.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from 相鉄フレッサイン大阪心斎橋 on 11 Sept,2023
この度は相鉄フレッサイン大阪心斎橋にご宿泊いただきまして、誠にありがとうございました。高い評価をいただけて大変うれしく思います。また大阪に来た際は私たちのホテルを利用してください。お待ちしております。

10/10 Excellent

Xiao Wei

Stayed 4 nights in Aug 2023
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 8 Aug,2023
Thank you for using Sotetsu Fresa Inn Osaka Shinsaibashi.We are very happy to hear that you were satisfied with your trip to Osaka.Summer in Osaka is very hot, but please take care of yourself.All the staff are waiting for you.

10/10 Excellent

Kristine, granada hills

Stayed 3 nights in Jul 2023
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 1 Sept,2023
Thank you for staying at Sotetsu Fresa Inn Osaka Shinsaibashi.We would also like to thank you again for your high evaluation.We look forward to seeing you again when you come to Osaka.Thank you very much for taking your valuable time to post your review.

10/10 Excellent

Reynante

Travelled with family
Cleanliness and proximity to everything.
Stayed 4 nights in Jun 2023
Response from 相鉄フレッサイン大阪心斎橋 フロント on 26 Jun,2023
Thank you for using Sotetsu Fresa Inn Osaka Shinsaibashi.Where did you go sightseeing in Osaka?Please tell us what you enjoyed.We look forward to seeing you again.Also thank you next time.

8/10 Good

KA LING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5-min walk to the center of shinseibashi shopping street and nearby metro is the advantage. Room is small as expected but relatively new. No windows for my room at the 2nd floor but it's a good few steps to the vending machines with drinks, alcohol and ice-cream. 3 washers there but not the industrial type. It takes 2 hours to clean and dry 3kg of clothes and always full. Many self-service amenities, including electric hair straightener. If you can get a good price it's value for money
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 29 May,2023
Thank you very much for staying at Sotetsu Fresa Inn Osaka Shinsaibashi.As you said, we are close to Shinsaibashi Station and Nagahoribashi Station, and also to the Shinsaibashisuji shopping district.We are glad to hear that you were satisfied with our service.We apologize for making you wait for the laundry.We will take your opinion into consideration and try to improve it.Thank you very much for staying at our hotel.We hope you will stay with us again when you visit Osaka.We look forward to seeing you again.

10/10 Excellent

Erlinda, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service
The staff were friendly and Helpful
Stayed 4 nights in May 2023
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 21 May,2023
Thank you very much for staying at Sotetsu Fresa Inn Osaka Shinsaibashi.Thank you again for posting your review while you are busy.In addition, we will continue to devote ourselves every day so that we can provide services that will satisfy our customers when they come to Osaka.We are looking forward to seeing you again.

8/10 Good

Ping Kuen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good, very close to the train station and for shopping. However the room is too small and the room cleaning arrangement is arguable.
Stayed 6 nights in Apr 2023
Response from 相鉄フレッサイン大阪心斎橋:フロント on 20 Apr,2023
Thank you for staying at Sotetsu Fresa Inn Osaka Shinsaibashi Hotel. Thank you for posting a review while you are busy.I am very happy to hear that it was always good.We also have other spacious room types at our hotel, so please use them the next time you visit Shinsaibashi. All the staff will continue to strive to create a hotel that is loved by customers.We are looking forward to seeing you again.

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to two Metro stations which makes travel to main attractions very easy. Close to shopping district. Plenty of clean towels on request. PJ quality is better than what the photos showed on their website. Comfy bed and pillows Quiet. The only downside is breakfast is almost identical everyday and room is small so packing large suitcases are difficult.
Stayed 11 nights in Apr 2023
Response from Sotetsu Fresa Inn Osaka Shinsaibashi on 19 Apr,2023
Thank you for staying with us. We hope you spent a grate time in Osaka. If you need any support for traveling in Japan, we are happy to support you. We are looking forward to seeing you in Osaka again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 25 Mar,2023
Thank you for using Sotetsu Fresa Inn Shinsaibashi Osaka.We would also like to thank you for your evaluation.I hope that your trip to Japan will be the best memory.

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 14 Apr,2023
Thank you for choosing Sotetsu Fresa Inn Osaka Shinsaibashi.We are glad to hear that you were satisfied with your stay.We look forward to welcoming you back to our hotel on another occasion.

10/10 Excellent

YAN JUN

Stayed 5 nights in Mar 2023
Response from 相鉄フレッサイン大阪心斎橋:フロント on 16 Mar,2023
この度は相鉄フレッサイン大阪心斎橋にご宿泊いただきまして、誠にありがとうございます。高い評価をいただき、大変うれしく思います。また大阪にお越しの際は、当ホテルをご利用くださいませ。お待ちしております。

6/10 Okay

SIU FUNG

Travelled with family
Liked: Cleanliness, staff & service
Reasonable price with convenient transport. But the area that hotel located a little nit dangerous neighborhood.
Response from Sotetsu Fresa Inn Osaka Shinsaibashi counter on 8 Mar,2023
Hello.Thank you for staying at Sotetsu Fresa Inn Osaka Shinsaibashi.Thank you again for your praise for the convenient transportation of the location of our hotel,All of our service staff are very happy.If there is still a chance, please let us continue to serve you and welcome you again!

8/10 Good

HUI MAN

Travelled with family
Liked: Cleanliness, staff & service
Good
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 1 Jan,2023
Thank you for choosing Sotetsu Fresa Inn Osaka Shinsaibashi.We are glad to hear that you were satisfied with your stay.We look forward to welcoming you back to our hotel on another occasion.

10/10 Excellent

Kareen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to metro subway. Very convenient.
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 10 Nov,2022
Thank you for using Sotetsu Fresa Inn Osaka Shinsaibashi.Our hotel is located in the center of Osaka, and access to anywhere is very good. Many tourists go to Kyoto City and Hyogo Prefecture mainly from our hotel.Next time, when you use our service, how about staying in Osaka for a long time and visiting various places?We look forward to your next stay.Sotetsu Fresa Inn Osaka Shinsaibashi front desk

10/10 Excellent

Tsz Lung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and stylish
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Frontdesk on 2 Nov,2022
Thank you for staying at the Sotetsu Fresa Inn Osaka Shinsaibashi.We are pleased that you found our hotel clean and stylish.We look forward to welcoming you back to our hotel again.Thank you very much for your review.

10/10 Excellent

Lai Mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service,room is small , very clean
Stayed 9 nights in Oct 2022
Response from 相鉄フレッサイン大阪心斎橋 フロント on 25 Oct,2022
Thank you for staying at our hotel this time.Thank you for posting your review.I am very happy to hear your compliments.We look forward to welcoming you back on your next visit.

8/10 Good

Lana

Liked: Staff & service, amenities
Basic budget hotel. Overall decent hotel. Good location (although beware of people hanging around the streets), close to the station, easy to walk to shops close by. The room was ok. To be honest, the room was somewhat clean but could be much better. Ok for 2/3 nights but wouldn’t stay longer.
Stayed 5 nights in Aug 2022
Response from Sotetsu Fresa Inn Osaka Shinsaibashi Front Staff on 19 Aug,2022
Thank you for staying with us.We are very glad to hear the good review from you.Our hotel is located in where is close to both Shinsaibashi station and Nagahoribashi station. Therefore, I think you are able to enjoy with the local foods, the shops and so on. We look forward to seeing you next time.

10/10 Excellent

Fumie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from 相鉄フレッサイン大阪心斎橋 フロント:吉村 on 15 Jul,2022
この度は相鉄フレッサイン大阪心斎橋にご宿泊いただきまして誠にありがとうございます。 またお忙しい中評価いただき重ねて御礼申し上げます。次回のお客様のご来館を心よりお待ちしております。

8/10 Good

Steffen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from 相鉄フレッサイン大阪心斎橋 小川 on 11 Apr,2021
相鉄フレッサイン大阪心斎橋にご宿泊頂きまして誠にありがとうございます。またお忙しい中口コミのご投稿ありがとうございます。 またお客様にお会いできるのを楽しみにしております。

8/10 Good

kei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind. The room was clean and comfortable. It is right by the stations, Shinsaibashi and Nagahoribashi. I want to stay there again.
Stayed 1 night in Jul 2020
Response from Front desk Saiga on 23 Jul,2020
Thank you for staying at our hotel. We appreciate your review. We are glad you liked our hotel. As you've told,our hotel is near by the subway stations Shinsaibashi and Nagahoribashi. It's easier to go to shopping or sightseeing. We are looking forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 4 mins walk to Shinsaibashi station, 3 mins walk to Shinsaibashi shopping street. Room was clean & bright. What I loved most about this hotel was the personal amenities located in the lobby. Cleansers, toner, moisturiser, bath soak, coffee & tea. My favourite was the face mask. Just take what you need each day. DHC brand products. Check in/out was really easy on the machine. Staff very pleasant, I was always greeted when coming & going. Will stay here again when in Osaka.
Stayed 3 nights in Mar 2020
Response from Front desk Saiga on 10 Mar,2020
Thank you for staying with us. We appreciate your review. Our hotel is nearby the 2 subway stations of Shinsaibashi or Nagahoribashi. Also Shinsaibashisuji shopping street is nearby our hotel. It's easier to go shopping,sightseeing,eating. Our free travel amenities in front desk are all selected. We are glad you liked them especially the face mask. Many guests love it. If you have question or if you are wondering about Osaka or our hotel or anything else,we are here for you to help. Even it's fine for us,you just would like to talk to us. We are glad to talk with our guests. We are looking forward to seeing you again soon. Thank you. Soutetsu Fresa Inn Osaka Shinsaibashi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from 相鉄フレッサイン大阪心斎橋 on 15 Mar,2020
多くのホテルの中から相鉄フレッサイン大阪心斎橋をお選び頂き、ご宿泊並びにご投稿頂き誠に有難く厚く御礼申し上げます。 またのご利用をお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from 相鉄フレッサイン大阪心斎橋 小川 on 3 Mar,2020
この度は相鉄フレッサイン大阪心斎橋にご宿泊頂きまして、ありがとうございます。またお忙しい中口コミ頂きまして誠にありがとうございます。ご滞在中何か困った事はございませんでしたか?またのご利用お待ちしております。

6/10 Okay

Guest

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Location of the property is very good. Close to most attractions. Staff barely speaks any English so it was difficult to communicate with them during check in or if you have any specific questions. Check in/out is done using a machine - the staff will help you using mostly hand signals. Toiletries are not available in the rooms, you are expected to get them from the lobby and only take what you need for that particular day. It was also strange that coffee or tea is available in the lobby only after 3 PM. The most disappointing thing was on the last day, I did a final check around my bed to make sure I didn't forget any personal items and noticed that on the underside of the duvet, there were a few dried blood spots (dark red in color). Thank God there is a sheet between the guest and the duvet but it's still very disgusting. I didn't bother mentioning it to the hotel staff when I checked out as I wouldn't know how to express myself in a way that they would understand. It wasn't a terrible hotel overall but I would consider other options.
Stayed 3 nights in Jan 2020
Response from Nao Kondo on 10 Jan,2020
Thank you very much for staying at Sotetsu Fresa Inn Osaka Shinsaibashi this time. Also thank you very much for your comments even you are busy. We are very sorry that the conversation in English did not go well. Some staff members do not speak English, but others do. We regret that English speaking staff could not help you during you are staying. The amenity provided in the lobby is a system for customers take what they need. We are proud that there are more types than other hotels. For the coffee at the lobby, it is a welcome drink. So it is provided after check in start.(3P.M.) Coffee is a type that is ground and extracted from beans, so it has a good reputation for good aroma and good taste. Either way, we haven't been able to explain it to you. We are very sorry that there are blood stains on the sheet. Because of the staff was poor at speaking English you couldn't tell us. We will share it with the cleaning staff and make sure to be careful when we clean. We keep educate English skills for the employees little by little.We will make an effort. Thank you for your valuable opinions. Sotetsu Fresa Inn Osaka Shinsaibashi Nao Kondo

10/10 Excellent

Mun yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Takumi Yamada on 1 Dec,2019
Thank you so much for staying with us and precious review. We hope you stay here again. Best Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Nice breakfast, many varieties and taste good. Room is small but it’s Japanese standard size.
Stayed 4 nights in Nov 2019
Response from Front Desk:Ando on 29 Nov,2019
Thank you for your staying at our hotel. Also thank you very much for your comment. We are glad you liked our hotel. There are many places to enjoy in Osaka. We are looking forward to seeing you next your trip.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very convenience due to close to the market and subway.
Stayed 3 nights in Oct 2019
Response from Front desk Saiga on 4 Nov,2019
Thank you for choosing our hotel for your stay. We appreciate your review. Our hotel is placed nearby the subway station and it's easier to go shopping and sightseeing. We are hoping you had a good time in Osaka also in our hotel. Thanks again.

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shopping areas. Convenient to travel in Osaka main attractions. However, room is too small for a family with children.
Stayed 5 nights in Oct 2019
Response from harano on 7 Oct,2019
Thank you for staying at Sotetsu Fresa Inn Osaka Shinsaibashi. We look forward to seeing you again. Sotetsu Fresa Inn Osaka Shinsaibashi Front:harano

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Front desk Saiga on 7 Oct,2019
Thank you for staying with us. We appreciate your review. We are looking forward to seeing you again soon.

10/10 Excellent

Gwen, Manila, PH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a new hotel so facilities are in pristine condition. Location is superb as it’s just walking distance to Dotombori area
Stayed 4 nights in Sep 2019
Response from Front:Tachiki on 5 Oct,2019
Thank you very much for staying at Sotetsu FRESA INN Osaka Shinsaibashi. The hotel is close to the station, restaurants and downtown, and is very well received by other guests. You can walk to Dotonbori in about 10 minutes. We look forward to seeing you again. Sotetsu FRESA INN Osaka Shinsaibashi

10/10 Excellent

Catrine Rosary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Sotetsu Fresa Inn Osaka shinsaibashi Doi on 1 Oct,2019
Thank you for staying at Sotetsu Fresa Inn Osaka Shinsaibashi. We appreciate your review and we are very happy you seem to have enjoyed to stay at our hotel. see you again!!!! thank you !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well designed and made excellent use of the space. The bathroom was a highlight, with a great soaking tub.
Stayed 2 nights in Sep 2019
Response from PHUONG on 27 Sept,2019
Dear Guest, Thank you so much for staying with us these days. Your kind review means to us so much that we can keep on taking the best services for our guests and improving further more. Hoping that we still have another chances to serve you and your partner someday. If there is any thing that we can help you with, please do not hesitate to contact us. Have a nice day! Best regards, Sotetsu Fresa Inn Osaka Shinsaibashi Th Phuong

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very new and it was a joy to be back each nite to a clean room! We felt really comfortable with our stay. Shower hose was strong and toilet size was bigger than expected. It is quite near the subway and 7-11 is just next door ,so convenient. I would definitely recommend this hotel!
Stayed 9 nights in Sep 2019
Response from Front desk Saiga on 19 Sept,2019
Thank you for staying with us. We appreciate your review. Yes as you told,our hotel is placed easier to go shopping and sightseeing because our hotel is close to the subway station. Also there are some convenience stores around our hotel. We are glad you liked our hotel. We are hoping to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good,only few mins away from subway station. Room is small but expected. At least there’s room for our big and med size suitcases to open freely. They have free coffee/tea from 3-10pm in lobby. Front counter staff very pleasant and helpful. On the day of check out they let us store our luggages in the back for few extra hours to finish our site seeing. That was very helpful. Will stay here again!
Stayed 2 nights in Aug 2019
Response from Tanaka on 23 Aug,2019
Thank you for staying with us. We are glad that you have enjoyed to stay our hotel and Osaka. We are located near metro stations which take you around Osaka.Free coffee is very popular with many customers.At our hotel, we can store your luggage for free before check-in and after check-in on that day. Thank you again for your kind review.We are look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good good good good good good good good good good good good good good good good good good good good good good good good
Stayed 5 nights in Jul 2019