Inns in Quintana Roo

"Everything was wonderful. The staff went above and beyond to be accommodating. Shout out to Miguel from Playa collections who gave us our initial tour and great recommendations! Our kids loved the food /pool/ activities. Would definitely come back "

"the staffs"

"This was our first time at an all inclusive with our boys, age 9 and 11. The experience could not have gone better. There were a lot of activities, pool was awesome, service staff was outstanding. We loved the nightly entertainment, and the food was great. Cornelio at Los Caporales went out of his way to make us a special dessert on our last night. Negatives- beach had a lot of seaweed, though they tried to keep it clean. We loved the pool, so this did not affect us. Also, the sales pitch at the beginning to look at another part of the resort went on too long- we had to say "no" too many times, the guy was pushy and didn't let it go. But, other than that, an absolutely perfect trip. Will definitely be back!"

"Dont go by less number of reviews on Google Hokton jist took over the property year and a half ago and it has excellent customer service, buffet is really nice and wide spread and lots of fun activities for kods of each group .our toddler enjoyed the water ppol and other kids activities. Perfect for family with kids."

"The property has one of the best beaches that I have visited and I have been to many. I visited the Asian, steak and Mexican restaurants and they were good. The buffets and coffee did not hit the spot. I think there should be a bar by the elite pool with more activities and the room we had was nice with views. I will come back and try other Riu Palace properties."

"I liked everything, good food, great service."

"Great staff. Hotel was always clean. Great pool choices and easy access to beach!! "

"Yes "

"Staffs are very friendly and all very smiling and very helpful and food is tasty We love to stay again "