Hotel Monterey Group, Kabukicho hotels

"The breakfast has plenty of choices. Nothing to complain about. I strongly recommend this exceptional hotel."

"I booked the Knot for my brother and my mom on their trip to Japan. Their trip was broken into three parts - I booked the Knot for their initial stay and at the end of their Japan tour. On the initial stay - they had rave reviews. The food, stay, etc. exceeded their expectations. However, the bathroom in the room has a step and this was at times challenging for my mom who has mobility issues. Other than that, they loved their stay. The issue was their last leg of the trip. When they returned to the hotel they had a new room. My mom described this room as a makeshift closet - dusty, dirty, small and noisy. It is interesting because I paid a greater amount for this night as it landed on a weekend but it made their overall experience terrible and they left feeling they would never go back again. It is really unfortunate because I think it depends on what room you get and clearly that’s a Wild card. "

"Rooms do not have closets, iron, ironing board, English speaking TV, Coffee maker was "Drip" that a little bag hangs on the side of your cup, No exhaust fan in the washroom, inadequate lighting in washroom, our "Queen" bed did not allow for walking to far side of bed at the window, buffet breakfast was adequate and the price for the room was very high but the location to the airport was very good. We only stayed for 2 days and 1 night - would not recommend long stays"

"Fairly basic hotel in a good location. If travelling with young families be aware that this hotel is a fab central location in a party area of Shinjuku. Perfectly safe at all times of day and night "

"Yes"

"This is such an excellent hotel! We love that it’s near the Kinshicho Train Station and is connected to tne Arcacit Mall that has a large Daiso and Grocery Store as well as small restaurants including a McDonald’s. The staff spoke English fluently and were so helpful. The doorman one morning went out of his way to go out to the Main Street and flag down a taxi for us even in the rain and it took some time. So nice! Thank you! "

"Perfect location for first time travellers. Small room but very good service and directly in the heart of Shinjuku. "

"Great location. Walking distance to many local sights. Nice modern hotel with cafe and restaurant. Helpful staff and overall great experience. "

"The room is extremely small! Very depressing. The bathroom is pathetically small. The shower and sink share the same faucet! The toilet is placed tightly next to the wall that you can only sit diagonally! Absolutely no space to put anything in the room. Suitcases tucked under the bed. If you have a 3rd suitcase, you are screwed! Checkout is at 10:00 am while all other hotels are at 11 or noon. Extended time for a fee. If you are leaving early before breakfast time, they don't offer breakfast togo boxes though we had already paid breakfast. The buffet breakfast was nice and offered a good variety. The pool area is nice and clean."