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Reviews of Dragon Inn Premium Hotel

2 out of 5
Dragon Inn Premium Hotel
14, Jalan Petaling, Off Jalan Tun Tan Cheng Lock, Kuala Lumpur

Reviews

6.4
Rating 10 - Excellent. 6 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 5 out of 30 reviews" "
Rating 4 - Poor. 6 out of 30 reviews" "
Rating 2 - Terrible. 4 out of 30 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

LEONG LEE

Business traveller
Budget hotel
Good access to petaling street and many eateries. Not so near rail. Good, honest staff. But toilet water is yellowish, not sure about tap water. Stayed for one night, however following morning, no water supply. Was freshening up halfway, and need to skip balance ( bath etc., brush teeth etc) , as need to rush for appointment, couldn’t wait for ten maintenance to check . . . Bedsheet seemed not so clean .
Stayed 1 night in Dec 2019
Response from OYO on 31 Dec,2019
Hi, Leong! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Kevin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Ravneet on 30 Jul,2019
We’re grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ravneet

6/10 Okay

umakaanthan

Stayed 1 night in Apr 2019
Response from Cheshta on 26 Jun,2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you aren't fully satisfied with our services and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location, staff very helpful and friendly.
Stayed 1 night in Mar 2019
Response from Megha on 18 Mar,2019
Thank you for sharing your seamless experience, Patricia! We’ll look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Megha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff so kind Location is incredible Cannot recommend enough!
Stayed 3 nights in Jan 2019
Response from Ritesh on 4 Feb,2019
Thank you for rating us with such awesome words, Guest! We’ll strive to keep up with your expectations always. Regards, Ritesh

10/10 Excellent

masami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to puduraya bus terminal and chinatown
male staff at front desk were very helpful, gave me some tourist info, arranged me for Grab when i asked. located in center, close to everything i wanted, very quiet at night, extremely clean room. i took the bus from klia2, got off at puduraya bus terminal, then walked to this hotel.
Stayed 1 night in Jan 2019
Response from Ritesh on 31 Jan,2019
Thank you for rating us with such awesome words, Masami! We’ll strive to keep up with your expectations always. Regards, Ritesh

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
There is no walk space in the room, level 2 corridor lighting is quite dim. The worst part is the water from basin and sprayer is yellowish. However, the location is quite good, near to Petaling street.
Response from DIPKL on 6 Mar,2019
Thank you for your feedback. We apologize for the inconvenience caused. We will try to improve our services in future. We wish you a pleasant rest of your travel and look forward to be of service to you again. Warmest regards, Dragon Inn Hotel KL :)

6/10 Okay

Verified traveller

Liked: Staff & service
Affordable stay good location
The location is nice very close to LRT station but the rooms are smaller then shown in the pictures.
Stayed 2 nights in Feb 2018
Response from DIPKL on 27 Mar,2018
Thank you for your feedback. We apologize for the inconvenience caused. We will try to improve our services in future. We wish you a pleasant rest of your travel and look forward to be of service to you again. Warmest regards, Dragon Inn Hotel KL :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for those who want to do a lots of shopping in cheap price. The hotel is beside to chaina town. You can get Free bus to KL. Hotel was comfortable and clean.
Stayed 2 nights in Nov 2017
Thank you for your feedback. We wish you a pleasant rest of your travel and look forward to be of service to you again. Warmest regards, Dragon Inn Hotel KL :)

4/10 Poor

Mehd, Bali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hidden costs
Apart from the location I didn't feel any comfort. I was asked until 2 pm for the room. I was asked to pay extra tax...
Stayed 2 nights in Nov 2017
Hi Mehd, For your information, it's stated in Expedia the check-in time will be 2PM and also the Tourism Tax started from 01 September 2017 where all of hotels in Malaysia using the new act of tourism tax. Thank you for your feedback. We wish you a pleasant rest of your travel and look forward to be of service to you again. Warmest regards, Dragon Inn Hotel KL

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I've ever stayed in
Don't stay here! I am a backpacker and have been travelling asia for over 3 months and this is hands down the worst hotel I've stayed in. As soon as you see the place you can tell its run down and dirty. The staff aren't the most helpful or welcoming. The room is tiniest room ever - you actually can't walk in it once your case is in. There was a stubbed out cigarette in our room too, disgusting. I had to request the maid to clean the room, once she/he did they never even gave us more toilet paper even though ours had ran out, what kind of hotel is this?! The bed was uncomfortable and the bedding was so old and disgusting. I couldn't sleep because I was just surrounded by dirt and mould all over the roof and walls. Do yourself a favour and book elsewhere
Stayed 2 nights in Aug 2017

8/10 Good

Kulshresth

Liked: Property conditions & facilities, room comfort

6/10 Okay

Foo

Liked: Cleanliness
Bus to airport is just 10 mins walk away
Location is good
Thank you for staying with us . We are glad to see you satisfied staying with us. Hope to see you again . RAKESH

8/10 Good

Pamela

Liked: Cleanliness, staff & service, room comfort
Good budget KL Chinatown hotel.
The hotel is located in the heart of KL Chinatown. The free "purple line" bus is right on front of the hotel. The train station is only 5 minute walking. Many good and cheap restaurants/ food stands around. Guests can use the drinking water, ironing station on each floor . Front dest staff is nice and very helpful. We will definitely come back since this is one of the lowest good budget hotel in KL .
Thank you for staying with us. We are glad to see you satisfied staying with us. hope to see you again- RAKESH-

6/10 Okay

Vic, San Francisco

Liked: Staff & service
Good Chinatown location
Response from RAKESH on 14 Nov,2016
Thank you for staying with us. We are glad to see you satisfied staying with us. hope to see you again.

10/10 Excellent

John, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right by Chinatown
Good staff no problems with Orbitz booking. Smooth checkin and checkout
Response from RAKESH on 14 Nov,2016
Thank you for staying with us.

4/10 Poor

TAN, Singapore

Disliked: Staff & service, property conditions & facilities
Convenient location
This hotel is located in Chinatown. Ok for a night rest. Clean room, friendly staff, good location.
Response from General Manager on 14 Nov,2016
Thank you for staying with us. -RAKESH-

8/10 Good

Andrew, Brisbane

Liked: Cleanliness, staff & service, room comfort
Clean and Simple
Lovely hotel in the heart of Chinatown. Nothing too fancy but it was just what i was after. the staff were friendly and the rooms were as advertised. A great place to stay and i will be back!
Response from RAKESH on 14 Nov,2016
Thank you for staying with us.

8/10 Good

phil, napier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great early check in and late check out helped with sleep after an over night flight. Omar was very helpful and obiging
Response from General Manager on 14 Nov,2016
Thank you for staying with us -RAKESH-

8/10 Good

Michal

Business traveller
Liked: Cleanliness, staff & service, room comfort
Basic comfort with good price.
Cheap accomodation in great location in KL. Basic comfort.
Stayed 4 nights in Nov 2019
Response from Zara on 23 Nov,2019
Charmed to see you loved our services, Michal! Have a pleasant day ahead :) Regards, Zara

4/10 Poor

VIACHESLAV

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Рассказываю ситуацию с этим отелем.Приехав полдвенадцатого вечера в этот отель меня неприятно удивили на ресепшен сказав что моя бронь на номер отменена!!На мои возражения о том , что не личном кабинете " HOTELS.COM",не на электронной почте уведомлений об отмене нет ,было сказано , что они не чего не знают и разбирайтесь с сервисом заказов сами..... В общем ночью в дождь(искать новый отель) и после самолета как то не очень хотелось - пришлось купить у них номер по совершенно другой цене чем было забронировано. Больше в этот отель я не приеду,хотя местоположение отеля хорошее.
Stayed 2 nights in May 2019
Response from Cheshta on 26 Jun,2019
Привет, мы очень извиняемся, узнав, что ваш опыт общения с нами не был приятным, и мы обязательно поработаем над вашими отзывами, чтобы обеспечить тщательный мониторинг и устранение связанных с ними проблем в максимальной степени. С уважением, Чешта

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 10 nights in Apr 2019

8/10 Good

Christian, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Dragon Inn Premium Hotel ist ein kleines Hotel im Chinatown von Kuala Lumpur, mit zahlreichen Ess- und Einkaufsmöglichkeiten in der Nähe. Die Zimmer sind sauber und der Service ist sehr gut.
Stayed 2 nights in Oct 2018
Response from Amir on 23 Nov,2018
Thanks For Your Feedback ,I Will server You next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 1 night in Feb 2018
Response from DIPKL on 27 Mar,2018
Thank you for your feedback ,We wish you a pleasant rest of your travel and look forward to be service to you again .Have a great day ahead ;) Dragon Inn Premium Hotel Kl.

4/10 Poor

Ａ, Japan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
安いから仕方ないのかもしれませんが、 写真の部屋とは綺麗さが違い過ぎる。 部屋に入ると髪の毛が落ちてるし、排水溝からは虫が上がってくる… 毎日部屋をベッドメイキングしてくれると 書いていたはずなのに、3日も滞在したのに 1日も掃除をしてくれなかったし、バスタオルも 2枚置いてあるだけで、交換もしてくれない。 ただ、立地は最高でチャイナタウンの 市場まで徒歩10秒で、ファミマも近い。 駅からも近いし、お土産を買うショッピングモールからも近いので凄くいい場所にホテルがある。ご飯を食べる所も側にあるし、遅くまで空いてるので、食べ物には困りません。
Stayed 3 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Only thing Worth is the location. Dirty place, there ia no Windows in the room
Response from RAKESH on 11 Apr,2017
Thank you for staying with us. we apologize for the inconvenience caused . We will try to improve our services in future.

2/10 Terrible

Zen, TH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ห้องเล็กมาก
ไม่แนะนำให้พักเลย. ไม่ประทับใจ ผมจองไว้สำหรับ3คน แต่พอไปถึงเค้าเก็บผมเพิ่ม 2คืน 60ริงกิต ซึ่งในใบจองเค้าไม่ต้องให้จ่ายอะไรนอกจากค่ามัดจำ

8/10 Good

Jessica, USA

Liked: Staff & service, property conditions & facilities, room comfort
Great location & affordable
The room was a good value for the price. It is located in Chinatown near many places to eat and markets to shop. It was an easy walk also to Bukit Bintang. The room was small but had a comfortable bed and good air conditioning. It was quiet and a nice place to relax after exploring KL. The front desk staff were welcoming and checked us in quick when we arrived past midnight.
Response from General Manager on 14 Nov,2016
Thank you for staying with us. -RAKESH-

8/10 Good

Yukari, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
部屋は値段の割にとてもよかったです。24時間フロントなのでいつでもスタッフがいて安心でした。どのスタッフも感じがよかったです。食事はないが、一歩出ればチャイナタウンなので、朝も昼も夜も食事には困りません。 駅からのアクセスもとてもよかったです。目の前はバス亭とタクシー乗り場でした。
Response from General Manager on 14 Nov,2016
Thank you for staying with us -RAKESH-

2/10 Terrible

Szymon, WORLD - PL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chcesz zepsuć sobie pobyt - REZERWÓJ TEN HOTEL
Obiektywnie: - hotel tuz przy wejściu do China Town, hotel kilkupiętrowy z windą, rodem z lat 70-tych, - obsługa w miarę miła i uczynna (podano nam soczek w plastikowym kubku, materiały i mapy KL i poinformowano jak dostać się do pobliskich atrakcji turystycznych), - pokoje małe i brudne (nie radzę rezerwować pokoju standard - pokój z łazienką bez okna 10m2) wyglądem i zapachem przypominał tani pokój "na godziny" (zresztą na ścianach były przeróżne zacieki, również organiczne. Po pokoju chodziły karaluchy różnej wielkości oraz spod sufitu wydostawały się przedziwne insekty, - na naszą prośbę za dopłatą (ok.10 Euro/dzień) zamieniono nam pokój na tzw. "deluxe", czyli trochę bardziej czysty i większy (14m2) z (nieszczelnym) oknem przez które dochodził zgiełk pobliskiej ulicy oraz uporczywy dźwięk sygnalizacji świetlnych na skrzyżowaniach dzięki któremu nie można było spać, - dobry punkt wypadowy do lokalnych atrakcji, - w pokojach klimatyzacje w miarę dobrze chłodzące, - kaucja za wydanie klucza do pokoju (zwrotna na końcu pobytu) 30 MYR. P.S. Zdjęcia wykazane w folderach na stronach www hotelu i portali hotelowych nie odzwierciedlają faktycznego stanu hotelu, zdjęcia pokazowe. OGÓLNIE: NIE POLECAM, może dla lokalnych gości to normalny standard zakwaterowania, lecz dla gości np. z Europy to hotel znacznie odbiegający od przyjętych standardów.