2 restaurants, breakfast, lunch served; local and international cuisine
Check availability

Reviews of Four Points by Sheraton Kuala Lumpur, Chinatown

4 out of 5
Four Points by Sheraton Kuala Lumpur, Chinatown
NO 2 JALAN BALAI POLIS, Kuala Lumpur

Reviews

9.4

Exceptional

Rating 10 - Excellent. 190 out of 273 reviews" "
Rating 8 - Good. 76 out of 273 reviews" "
Rating 6 - Okay. 5 out of 273 reviews" "
Rating 4 - Poor. 2 out of 273 reviews" "
Rating 2 - Terrible. 0 out of 273 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location for us to have a cultural experience in KL. Very friendly staff. A very pleasant stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very conveniently located to shopping, food and transportation. It was clean and had all the amenities that we were looking for. I would stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything! Amazing breakfast. Great noise insulation.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Chinatown. Close to train station. Incredible views.
Stayed 4 nights in Mar 2024

10/10 Excellent

krishnan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yung Boon Gerald

Stayed 2 nights in Mar 2024

10/10 Excellent

Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four Points by Sheraton is a fantastic hotel in Kuala Lumpur. Its location is ideal, right on the edge of Chinatown. Excellent service, modern amenities and we had the privilege of staying in a room that had a perfect view of the second tallest building in the world, the Merdeka 118. The rooms are spacious, the staff is friendly, attentive, and always willing to assist guests with any inquiries or requests. The hotel facilities include the gym, swimming pool, a tea room, and much more. Everything is well-maintained and provides a relaxing environment for guests to unwind. Additionally, the included breakfast options at Four Points by Sheraton offer a diverse selection of breakfast items, such as traditional American, Asian and Malaysian cuisine. Overall, Four Points by Sheraton is highly recommended for leisure travelers looking for a comfortable and enjoyable stay in Kuala Lumpur.

10/10 Excellent

Nizarali Kassam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything was ok thanks
Stayed 3 nights in Feb 2024

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and easy access to china town and the shopping center
Stayed 3 nights in Feb 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malaysia Tour
Very nice hotel in a great location. I found staff very helpful and friendly. Lots of bars and restaurants nearby. It's very close to the monorail station and the Pasar Seni MRT station, both just one stop from KL Sentral station where there is express to airport and intercity trains. The MRT and monorail can take you to Bukit Bintang (Changkat) and to KLCC for the Petronas Towers. I would definitely stay here again.
View from my room.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Already stated above
Stayed 7 nights in Jan 2024

8/10 Good

Ayub

Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room set up for a family stay
Amazing stay in the busy Patong, yet far away enough from the business when you want to wind down for the holiday.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jungho

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
샤워실 청소 상태가 별로인점을 제외하고는 만족스럽습니다. 모든 스탭들이 친절하고 좋습니다.
Stayed 3 nights in Jan 2024

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Edward

Stayed 5 nights in Jan 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic choice all around
This hotel is over the top terrific. Everything is in walking distance. Everyone from the concierge who meets you when you arrive to the wait staff at the breakfast buffet. Huge shout out to Eddie, our bartender for his recommendations.
Stayed 3 nights in Jan 2024

10/10 Excellent

Paul P

Stayed 11 nights in Dec 2023

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Chooi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its locality, service and amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Goh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Close to many restaurants, the street markets and transportation
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

KHENG LIANG

Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Clean, comfortable and cosy room. Strategic location. Friendly and attentive staff.
View from room
Around the hotel
Stayed 4 nights in Dec 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Comfortable room. Great location.
Stayed 8 nights in Nov 2023

10/10 Excellent

seok hong elicia

Travelled with partner
Liked: Amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2023

10/10 Excellent

ABDULAZIZ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but noisy during weekends
Stayed 2 nights in Nov 2023

10/10 Excellent

Jian Zhi Abel

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Simon, Southend on sea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Lim

Liked: Cleanliness
Good location
Stayed 2 nights in Nov 2023

10/10 Excellent

Jojo Soh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

angela

Stayed 2 nights in Nov 2023

10/10 Excellent

Kwong Yiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. People are very nice. Very clean. No complain at all. A very good 4 stars hotel.
Stayed 5 nights in Oct 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy with our stay at Four Points. The hotel and our suite was lovely. The staff were very attentive and always helpful. I would highly recommend to anyone looking to stay in Chinatown.
Stayed 1 night in Oct 2023

10/10 Excellent

Safiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There not much bad to say about this hotel. Location was excellent Petaling market is 3 mins central market 10 mins & masjid JEMEK 15 mins. MRT/LRT 5 mins walk it’s so convenient and the atmosphere is electric. The facilities were good but we were there 18-20th October when things quiet down. The breakfast had a good variety of Asian & continental options. The only niggle I had was the pool which is 4ft deep no more than that. So if your tall the rooftop pool is not for you. Otherwise would definitely stay again

10/10 Excellent

robinson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area near Chinatown, shopping, restaurants, bars excelente
Stayed 3 nights in Oct 2023

10/10 Excellent

Mark

Best in Puchong
Excellent reception from Partiban and Riskin. Very welcoming
Stayed 1 night in Oct 2023

10/10 Excellent

Lee

Stayed 1 night in Oct 2023

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Next to the shopping mall. Few minutes walk to China town and Indian town.
Stayed 4 nights in Sep 2023

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Good location. Staff are so kind and very helpful. Close to restaurants and convenient stores. Enjoyed our stay here. Will definitely choose Four Points if we come to KL again.
Stayed 2 nights in Sep 2023

8/10 Good

Alan

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Catherina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located near Chinatown hence accessible to various eatery and restaurants. Hotel staffs are friendly and professional. Special thanks to hotel concierge staff Ms Sally who is very knowledgeable and helpful with my queries on transportation. She also took the initiative to help us make bookings of transportation and airport transfer etc. Most commendable is that she remembers details - I have accidentally left my shopping bag at hotel lobby counter while I checked into my room without noticing. Ms Sally remembers the shopping bag belongs to me and she help to arrange to return the shopping bag to my room. Kudos for her professionalism and observant of details. My hubby and I had a pleasant & wonderful stay at Four Points @ Sheraton, KL (Chinatown) and will sure to visit again as well as recommend our friends to also stay there.
Stayed 1 night in Sep 2023

10/10 Excellent

Eliza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel with very friendly services,clean and well equipped. Very convenient location ,close to metro and mono rails. Highly recommend!
Stayed 3 nights in Aug 2023

10/10 Excellent

Ali

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and staff are very helpful and prompt in their service. Room sizes are decent and you would usually get a beautiful view from your window of KL skyline. The breakfast has options for everyone, malay/ chinese options, standard fresh cooked hot breakfast (eggs done to your request, sausages, grilled veg etc), fruits, veg, fresh seasonal juice, teas, coffee and baked goods. Local teh tarik and kopi is a must try (pulled tea and malay coffee). For the price and location, this hotel is exceptional! Some of the best bars and restaurants are within 5 mins walking distance, transport connections to all the best shopping and tourist spots. Hotel has its own bar (Jan), Restaurant with good food, a Chinese tea room, laundry service, a small gym and a pool on the 7th floor. Would certainly stay there again. Im only giving a 4 star for facilities because the gym is small and the pool area could be better. But KL really isnt the kind of place where one would stay in the hotel for prolonged time periods so in that sense, the hotel is perfect for tourists visiting for the purpose of enjoying KL.
Stayed 7 nights in Aug 2023