Property entrance
Check availability

Reviews of Lotus Family Hotel, Masjid India

3 out of 5
Lotus Family Hotel, Masjid India
No. 45, Jalan Melayu, City Center, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 91 reviews" "
Rating 8 - Good. 40 out of 91 reviews" "
Rating 6 - Okay. 9 out of 91 reviews" "
Rating 4 - Poor. 2 out of 91 reviews" "
Rating 2 - Terrible. 2 out of 91 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm a regular guest at the hotel, 6th floor was really quiet and peaceful the week of my stay. Dining and shopping is right downstairs, easy access to LRT and bus. Staff is friendly and housekeepers are really polite and helpful. Perfect for a short stay cation with affordable room rates.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and affordable hotel next to Masjid Jamek LRT station. Quiet rooms with good showers and excellent huge plush bed. My first choice for any KL staycation.
Stayed 3 nights in Feb 2024

8/10 Good

Muhammad

Stayed 5 nights in Oct 2023

10/10 Excellent

AZLAN

Stayed 1 night in Sep 2023

10/10 Excellent

Mohammad Tahir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Mohd Ariff, Dengkil

The location - very convenient
Stayed 1 night in Jul 2023

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Room was good with the price. Location is also good. Very convenient
Stayed 2 nights in Jun 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel that provides a lot more than its budget price. Staff are very friendly and helpful. The hotel is in good condition and all the rooms and common areas are very clean. I found the bed comfortable and had a good sleep on both nights. The shower was powerful. The room had useful extras like a kettle, snacks, safety box, large wardrobe, fast WIFI and satellite TV. It is close to the main attractions of central KL on foot and the LRT station is right next to the hotel so you reach anywhere in KL quickly. I would recommend this hotel.
Stayed 2 nights in May 2023

8/10 Good

Mohamed Ajmal

Stayed 5 nights in Feb 2023

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is the epitome of a GOOD, inexpensive hotel. The rooms are small, but clean. The beds are firm. Linens clean. Shower LARGE with lots of hot water!!! It's also across the street from a train station! Awesome find!!
Stayed 2 nights in Jan 2023

10/10 Excellent

Maysam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, location, cleanliness, hospitality
Stayed 3 nights in Jan 2023

8/10 Good

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 7 nights in Nov 2022

8/10 Good

Mohd Ariff, Dengkil

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable priced and centrally located
Stayed 1 night in May 2022

8/10 Good

Muhammad Faizul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay
Stayed 4 nights in May 2022

8/10 Good

Mohd Ariff, Dengkil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Clean and pleasant. Unique thing that I found was besides having coffee and tea making facilities, they provided a packet of biscuits which I found thoughtful
Stayed 1 night in Feb 2022

8/10 Good

Johanna

Business traveller
Liked: Staff & service
Disliked: Cleanliness
More of a 2 star
The room wasn’t as clean as desired. The bed also cracked like it was going to fall apart. The shower was nice and hot though. The area is very convenient but noisy.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to metro, and shopping, enough places to eat.
Stayed 2 nights in Oct 2019
Response from Mohan on 8 Nov,2019
Dear Sir, Thank you for your wonderful compliments and we are glad that you had a pleasant and comfortable stay. We look forward to welcoming you again to the LOTUS HOTEL MASJID INDIA on your next visit to K.L. Once again a very big "THANK YOU" for your continuous support. "HOSPITALITY IN A TRUE MALAYSIAN WAY" Regards

2/10 Terrible

Hopper

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed as picture is very misleading. The 1st room i was taken smell of cigar smoke i barely step in. Came down and ask for change of room. They did but before i went to the next room they send the hs keeper boy to spray the room with perfume. Which eventually dry off and smoke of cigar was back on the 2nd room also. Room felt stuffy and i barely could breath. Tried to open window to sleep unfortunately my window faced a building and anyone could see me through. Booked for 2 nights but i left the next morning around 8am as i could not stand longer in the room. Floor was dusty and gave some weird tickle on the feet. Never going back to this hotel.
Stayed 2 nights in Sep 2019
Response from Mohan on 19 Sept,2019
Dear Ms. Hopper, Thank you very much for your comments. I was at the counter when you first complained about the room being smelly with cigarette scent. I offered to change your room and you accepted. The next morning I saw you checking out and I asked you how was your room and you replied that it was okay. You didn't complain or ask for any refund or mentioned that you were checking out earlier by one day. Then I received a call from expedia enquiring if we could refund one day's room rate as the guest has checked out earlier and I said that we cannot as it is not the Hotel's procedure except for emergency cases. We strive very hard to ensure that our rooms are clean and comfortable for our valued Guests. We look forward to welcoming you again and please ask for me and we will ensure that you have a pleasant and comfortable stay.

10/10 Excellent

SAEDAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean n friendly.
Stayed 1 night in Aug 2019
Response from Mohan on 18 Aug,2019
Dear Ms. Saedah, Thank you for your wonderful compliments and we are glad that you had a pleasant and comfortable stay. We look forward to welcoming you again to the LOTUS HOTEL MASJID INDIA on your next visit to K.L. Once again a very big "THANK YOU" for your continuous support. Regards

8/10 Good

raul i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sincere Lotus hotel review
It is a very well located hotel, near landmarks and across from the metro station. It has no restaurant on premises but many very nearby. No toiletries and, although there’s hot water in the shower, not so in the sink. Staff very friendly and helpful.
Stayed 8 nights in Jul 2019
Response from Mohan on 5 Aug,2019
Dear Sir, Thank you very much for your wonderful compliments and we are glad that you had a pleasant and comfortable stay. We look forward to welcoming you again to THE LOTUS HOTEL MASJID INDIA on your next visit to K.L. Once gain a very big "THANK YOU" for your continuous support. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks brand new and clean. Even the rates are exceptionally cheaper than other hotels in the area. Very close to the city and train station. I Will definitely recommend to my friends to stay at this hotel.
Stayed 1 night in Jul 2019
Response from Mohan on 15 Jul,2019
Dear Sir, Thank you very much for your wonderful compliments and we are glad that you had a pleasant and comfortable stay. We look forward to welcoming you to THE LOTUS HOTEL MASJID INDIA again on your next trip to K.L. Once again a very big "THANK YOU" for your continuous support. Regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent. The service is great. Its clean. Very strategically located. I can do my shopping and the places to eat are just near to the location. Its worth of money.
Stayed 2 nights in Apr 2019
Response from mohan on 3 May,2019
Dear Sir, Thank you very much for your wonderful compliments and we are glad that you had a pleasant and enjoyable stay. We look forward to having you stay at the Lotus Hotel Masjid India again on your next visit to K.L. Once again a very big "THANK YOU" for your continuous support. Regards

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get
Stayed 1 night in Apr 2019
Response from Mohan on 3 May,2019
Dear Sir, Thank you very much for your wonderful compliments. We are glad that you had a pleasant and enjoyable stay and we look forward to having you stay at the Lotus Hotel Masjid India again on your next visit to K.L. Once again a very big "THANK YOU" for your continuous support. Regards

8/10 Good

Amir, Auckland , nz

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Simple hotel for short stay. Bathroom was not as expected :-( . Room was small but manageable.
Stayed 10 nights in Apr 2019
Response from Mohan on 17 Apr,2019
Dear Mr. Amir, Thank you for your wonderful compliments and we are glad that you had a pleasant and enjoyable stay. We look forward to having you stay at the Lotus Hotel Masjid India again on your next visit to K.L. Regards,

8/10 Good

Hiroshi

Liked: Staff & service, room comfort
Nice location just in front of Majid Jamek lrt st.
This is close to all the interesting historic sites. Good for morning walk along the river and independence square. Rare place you can feel real Kuala Lumpur before the development. Hotel is a bit old, but some rooms are spacious. Some rooms small and smell cigarettes, but has good view. Good staff help you with all needs. Hiroshi Masuda
Stayed 1 night in Apr 2019
Response from Mohan on 17 Apr,2019
Dear Mr. Hiroshi, Thank you very much for your wonderful compliments and comments. We strive very hard to ensure all our Guests have a pleasant and comfortable stay. We spray the rooms with air purifiers but at times we cannot totally get rid of the cigarette smell. Please feel free to ask our Front Desk Receptionist to change your room if there is anything that you are not happy with. Our top priority is the comfort of our valued Guest. Looking forward to having you stay at the Lotus Hotel Masjid India again on your next visit to K.L. Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Location is wonderful. You can walk to historic sites along the river, independence square Indian and Chinese towns. Receptionists are good, especially Indonesian guy. He is quick, efficient and professional. I will stay here oftentimes. If you do not like smell of cigarettes, you mention it before check in. It should be OK. Room cleaning is standard level, not Japanese level.
Stayed 1 night in Apr 2019
Response from Mohan on 3 May,2019
Dear Sir, Thank you very much for your wonderful compliments. We are glad that you had a pleasant and enjoyable stay and we look forward to having you stay at the Lotus Hotel Masjid India again on your next visit to K.L. Once again a very big "THANK YOU" for your continuous support. Regards

8/10 Good

Mr.Ho, Kota Kinabalu, Sabah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Hotel must do regular checks on their electric appliance, for example the hairdryer. During my stay, the wire was short circuited due to the broken wire line and when checked, the wire was wrapped only by transparent plastic tape. This is an unsafe condition to the hotel customers.
Stayed 3 nights in Apr 2019
Response from Mohan on 3 May,2019
Dear Mr. Ho, Thank you very much for your wonderful compliments and comments. We have already replaced the hairdryer and our most humble apology that we did not realize that the wire was wrapped. We look forward to having you stay at the Lotus Hotel Masjid again on your next visit to K.L. Once again a very big "THANK YOU" for your continuous support Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property gives excellent services despite of cheap price! Strategically located ! Easy to find food of my taste and so clean. With RM75 per nite and basic amnities am so happy to stay there!
Stayed 2 nights in Apr 2019
Response from Mohan on 8 Apr,2019
Dear Sir, Thank you very much for your wonderful compliments and ratings. We are glad that you had a pleasant and enjoyable stay. We look forward to having you stay at the Lotus Hotel Masjid India again on your next visit to K.L. Once again a very big "THANK YOU" for your continuous support. Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it!
Stayed 3 nights in Feb 2019
Response from Mohan on 19 Feb,2019
Dear Sir, Thank you for your wonderful compliments and glad you had an enjoyable and pleasant stay. We look forward to having you stay at the Lotus Hotel Masjid India again on your next visit to K.L. Regards

10/10 Excellent

lina, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
All nice upgraded very nice room Staff friendly and very helpful
Stayed 3 nights in Aug 2018
Response from Mohan on 5 Sept,2018
Dear Ms. Lina, Thank you for your wonderful compliments and we are glad you had enjoyed your stay. We look forward to having you stay at the Lotus Hotel Masjid India on your next visit to K.L. Regards Mohan

6/10 Okay

David

Liked: Cleanliness, staff & service
Good value.
Great location near Majid Jamek station and markets. No noise on 7th floor. Comfortable basic accommodation with pleasant front desk service.
Stayed 1 night in Aug 2018
Response from Mohan on 16 Aug,2018
Dear Sir, Thank you for your wonderful compliments and we look forward to having you stay at the Lotus Hotel Masjid India on your next visit to K.L. Regards Mohan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfy hotel
Enjoyable stay with super clean room! So close to the LRT making it so easy to access to any destination.
Stayed 1 night in Apr 2018
Response from Mohan on 10 Apr,2018
Dear Sir/Mdm, Thank you very much for your wonderful compliments and glad you enjoyed your stay. We look forward to having you stay at the Lotus Hotel Masjid India on your next visit to K.L. Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
OK
Hotel rooms is good but small windows facing to next building wall, can's see any view.
Stayed 2 nights in Mar 2018
Response from Mohan on 11 Apr,2018
Dear Sir, Thank you very much for your compliments and comments. Kindly ask for me on your next visit and we will be more than pleased to provide you a rom with a better view. Regards

2/10 Terrible

Kumar, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish
The room was so small and we could not even walk. Dirty bed sheet. A/C not working properly.
Stayed 1 night in Feb 2018
Response from Mohan on 11 Apr,2018
Dear Mr. Kumar, Thank you very much for your comments. We are sorry that you did not enjoy your stay. Kindly ask for me on your next visit and we will ensure that you have a spacious room and a wonderful stay. Regards

10/10 Excellent

ExploringMom, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
This is my 1st time booking an hotel with trivago. I had a great experience staying at the hotel. Location easy to find. Near lrt station. Easy to go every where. Should bring alot of money coz the pasar malam (night market) juz opposite the hotel. I recommend all of u to stay at the hotel.
Stayed 2 nights in Dec 2017
Response from suba on 25 Dec,2017
Dear Sir/Ms, Thank you for your wonderful compliments and we are looking forward to your next visit to the Lotus Hotel.

8/10 Good

SALLEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to LRT Station, easy to find foods and clean
We feel more comfortable and happy to stay in this hotel.
Stayed 2 nights in Nov 2017
Response from mohan on 23 Nov,2017
Dear Sir, Thank you for your wonderful compliments and we are looking forward to your next visit to the Lotus Hotel. Regards Suba

10/10 Excellent

ssuf, jb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
ok
Stayed 2 nights in Oct 2017
Response from mohan on 19 Nov,2017
Dear Sir, Thank you for your wonderful compliments and we are looking forward to your next visit to the Lotus Hotel. Regards Suba

10/10 Excellent

Asiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaction
My husband and I are very satisfied with our stay at Lotus Hotel Masjid India as there are many plus points available there and around there. Just a small suggestion, if the hotel could provide a small fridge in every room, it will be very much better for us. Thank you.
Stayed 2 nights in Oct 2017
Response from mohan on 19 Nov,2017
Dear Pn Asiah, Thank you for your wonderful compliments and we are looking forward to your next visit to the Lotus Hotel. Regards Suba

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017
Response from mohan on 19 Nov,2017
Dear Sir/Ms, Thank you for your wonderful compliments and we are looking forward to your next visit to the Lotus Hotel. Regards Suba

10/10 Excellent

Karthik , Chennai, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to LRT station
Nice hotel near LRT station. Located in the heart of Masjid India. Close to a host of Indian restaurant's.
Stayed 5 nights in Sep 2017
Response from suba on 19 Nov,2017
Dear Sir, Thank you for your wonderful compliments and we are looking forward to your next visit to the Lotus Hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very disappointed when request another towel have to pay another extra money.
Stayed 1 night in Aug 2017
Response from mohan on 27 Aug,2017
Dear Sir, Thank you very much for your comments. We provide 1 bath towel for our single room which only accommodates 1 person and 2 bath towels for the double rooms which is to accommodate 2 persons. Any extra towels that are requested by our Guests has to be charged or there will be no control. It is a standard practice and we hope you will understand. Looking forward to having you stay at the Lotus Hotel again. Regards Mohan

10/10 Excellent

suf, jb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from mohan on 7 Aug,2017
Dear Sir, Thank you very much for your wonderful compliments and looking forward to having you stay at the Lotus Hotel again. Regards Mohan

10/10 Excellent

Weiyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel
Hotel is just next to Majid jamek station. Room wifi can be improved though. Will stay there again
Response from mohan on 6 Jun,2017
Dear Sir, Thank you fo9r your wonderful compliments. Looking forward to having you stay at the Lotus Hotel again. Regards Mohan

8/10 Good

JOHN LAWRENCE

Liked: Cleanliness, staff & service
Above average
OK
Response from mohan on 23 May,2017
Dear Sir, Thank you very much for your compliments. Looking forward to having you stay at the Lotus Hotel again. Regards Mohan

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only benefit is near monorail station
30april to 1may had booked super deluxe but hotel provided Normal room....then from 3 to 6 May booked super deluxe but provided 1 room normal and other super deluxe...only this thing hurt me most...otherwise everything was ok....
Response from mohan on 16 May,2017
Dear Sir, Thank you for your compliments and comments. We do not have any super deluxe room. We only have superior or standard double rooms. The superior double room has a window and the standard double does not have any window. We apologize for any miscommunication and look forward to having you stay at the Lotus Hotel again.

8/10 Good

Masifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from mohan on 14 Apr,2017
Dear Mdm, Thank you for your compliments and looking forward to having you stay at the Lotus Hotel again. Regards Mohan

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
They say there's breakfast, but it's just a package of crackers in your room.
Response from Mohan on 14 Apr,2017
Dear Sir, Thank you for your comments. Kindly note that Lotus Hotel Masjid India does not provide any complimentary breakfast. It is our other property Lotus Family Hotel at Medan Tuanku that provides complimentary breakfast. Hope you had a pleasant stay and looing forward to having you stay at the Lotus Hotel again. Regards Mohan

10/10 Excellent

Fdez, Madrid, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice staff, clean and confortable
The hotel is in a very good position, near of the center, next to the overground and close of markets and restaurants. Between China town and Little India with one of the most important square of the city round the corner. The bed was confortable and so the bathroom. The staff is efficient and very kind. The room was clean and confortable. The wifi conexion does not work all the time unfortunately, so we do not recommend this hotel if you do need to use wifi to work or something like that. There is no breakfast option in the hotel. There are available adaptors for electricity in the hotel and luggage store.

8/10 Good

AINI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eugene

Liked: Cleanliness, room comfort
Affordable and conveniently located hotel.
I like the shower head water pressure because it was strong. Location is next to train station which makes it very convenient. Hotel also gives you a big packet of biscuits everyday which is nice. There was no gym in hotel though.