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"The room was good, pool was great and Kurt at the front desk was the highlight, he was always helpful and full of information on Tulum."

"Very nice place and staff"

"Excellent Customer Service from all the Staff, very professional and Friendly, it is worth it stay here, you get more of what you pay !!!"

"Our first room had plenty of problems, the shower didn’t provide the option for the rainfall only the hand held, the temperature in the shower kept fluctuating from hot to cold, the safe was defective, the sliding door leading to the balcony wasn’t opening and closing properly. The concierge was very pleasant and helpful, even assisting my family to change to another room. Overall experience was top notch. "

"They didnt honor my reservation"

"The location is great and the place is very nice, with all amenities. The pool is also nice. "

"Everything about this place is beautiful and peaceful along with great nature. The chef took toooooo long to cook we waited over an hour everyday for breakfast tasty but some were cold. "

"Incredible staff"

"Excellent location!! "

"The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!"

"Great location and great staff ! Ideal get away for families !"

"Clean room, friendly helpful staff, and good location very close to 5th Avenue."