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Reviews of Qlassic Hotel

2 out of 5
Qlassic Hotel
No. 20 & 22, Jalan 3, Medan 120, Bandar Baru Salak Tinggi, Sepang, Selangor

Reviews

7.0

Good

Rating 10 - Excellent. 31 out of 170 reviews" "
Rating 8 - Good. 64 out of 170 reviews" "
Rating 6 - Okay. 41 out of 170 reviews" "
Rating 4 - Poor. 27 out of 170 reviews" "
Rating 2 - Terrible. 7 out of 170 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

md

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Love this
Stayed 2 nights in Jan 2024

8/10 Good

K MOHAN

Stayed 1 night in Dec 2023

2/10 Terrible

Andy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia recommended is a horrible. The hotel claimed to have air condition and washer/dryer because we have an one year old. The hotel has none of those. We booked for 4 days and stay here for less than 30 minutes. I reported the issue with Expedia and they can’t give me partial refund for delist the hotel. What happens to Expedia’s recommendation and customer service. The quality is getting worse and worse.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ibrahim

Liked: Cleanliness
Good service safety
Stayed 7 nights in Sep 2023

6/10 Okay

mustafa

Disliked: Amenities, property conditions & facilities
No hot water to bath. Staff did not want help for calling taxi vs vs. Stay away from this hotel. Also it very far from city with no transportation
Stayed 2 nights in Aug 2023
Response from Manager on 8 Sept,2023
Dear Guest,Sincere apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one.Warm regards, The Reservation Team

4/10 Poor

Danielle

Travelled with family
Disliked: Cleanliness, staff & service
Overnight between flights.
Room was ok, bathroom tried and not very clean. Toilet leaked all night making it very wet in the morning. Reception not very helpful to requests.
Stayed 1 night in Aug 2023
Response from manager on 8 Sept,2023
Dear Guest,Sincere apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one.Warm regards, The Reservation Team

6/10 Okay

BeeBee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk are friendly. Inconvenience for dining and shopping.
Stayed 1 night in Aug 2023

4/10 Poor

DANYLO

Stayed 2 nights in Aug 2023

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
do not use the wifi - my laptop was taken over by a virus after online for 2 minutes tv did not work no hot water in shower staff did not care about these issues
Stayed 1 night in Jul 2023
Response from Manager on 8 Sept,2023
Dear Guest,Sincere apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one.Warm regards, The Reservation Team

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities
That i could afford to leave!
Stayed 1 night in May 2023

6/10 Okay

Kyriacos

Liked: Staff & service
Not much around the property
Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff
Although the room is ok the staff is alittle bit not so good in speaking English and the reception area has no aircon. The elevator is not clean and the bathroom has molds on wall tiles. The place is far from city center advisable only for a day check in whenever you arrive past midnight at the airport
Stayed 5 nights in Mar 2023

8/10 Good

Abisai, Mountlake terrace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big enough. I had two issues with it, there was a musty smell in the room which could be because it’s an old building but keeping the window crack opened helped with the smell and the only plug to charge my phone that was available was broken and in need of repair so the staff provided an plug adapter to make it work. Staff was very accommodating and friendly.
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Not so comfortable
We stayed in a family room and we were surprised that the gaps between the bathroom door and the hinges were rather wide on not just one side, but both sides of the door! One would be able to see clearly through the gaps. The glass door was thinly frosted midway and you could see one's silhouette from the bed. Not sure if it was only our room. WIFI is intermittent and the aircond is not as cooling. No housekeeping for our 2 night stay, which is maybe due to Covid19. No offer for additional water bottles, shower gel either. Overall, the stay was an uncomfortable one.
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Qlassic on 20 Feb,2020
Thank you for your feedback. Hope you can help us to improve by giving us more information.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room is very clean and near to the airport. Good for transit
Stayed 1 night in Feb 2020
Response from Qlassic Hotel on 20 Feb,2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Qlassic Hotel on 20 Feb,2020
Thank you for your great rating.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Qlassic Hotel on 20 Feb,2020
Thank you for your feedback. Hope you can help us to improve by giving us more information.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Qlassic Hotel on 20 Feb,2020
Thank you for your feedback. Hope you can help us to improve by giving us more information.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice. Bed and pillows comfortable. Friendly staff.
Stayed 1 night in Dec 2019
Response from Qlassic on 16 Dec,2019
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Qlassic on 5 Dec,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service
Good for one night hotel.
Just like any cheap hotel with good service and clean. Mind you it abit noisy.
Stayed 1 night in Nov 2019
Response from Qlassic on 5 Dec,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and check out was very quick,very comfortable except my friend unfortunately left his taghuer watch during check out early in the morning.Called the hotel and akses them to check with the House keeping staffs.Until now,no feedback from the hotel Staff.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Qlassic on 4 Nov,2019
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the airport. It was clean. The staff were efficient.
Stayed 1 night in Oct 2019
Response from Qlassic on 23 Oct,2019
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
The hotel was adequate for an overnight stay. The receptionist hung up on us twice when we called from the airport to find out where our transport to the hotel was. Hotel transport was arranged prior to our arrival but never showed up.
Stayed 1 night in Sep 2019
Response from Qlassic Hotel on 4 Oct,2019
Thank you your feedback. We hope you can provide more informations on this incident in order for us to improve on our services. Looking forward to hearing from you soon.

4/10 Poor

Mohammad Fahmi

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad wifi and forgot my wakeup call
The wifi connection was really bad. Im not sure about the thickness of the wall but I can hear people talking, snoring etc from my room. The lady receptionist was very friendly and she seems nice but the guy wasn’t really that friendly and worst, he forgot to ring my room for my wake up call. I ended up woke up at 5:55am and my transport to the airport was waiting for me downstairs.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Qlassic on 4 Sept,2019
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Irma Intan Ezliena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even so this is our short stay but the overall was superb.. credit to management for good service and condition of the hotel... will recommended to traveler..
Stayed 1 night in Aug 2019
Response from Qlassic on 29 Aug,2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night as we needed to be close to the airport but was very good value for money. Good shower, comfortable bed and clean and easy check in and out. Only negative would be lack of eating places but had a car and more choice 10 mins away.
Stayed 1 night in Aug 2019
Response from Qlassic on 29 Aug,2019
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Cleanliness
Couldn't sleep all night as other guests were partying all night in their rooms. Ordered a taxi with the hotel to the airport for 7am but it didn'y come until 7:30 and dropped other guests off first at other terminals making me very late.
Stayed 1 night in Jul 2019
Response from Qlassic Hotel on 17 Aug,2019
We are sorry to hear about your unpleasant stay with us. We have tried to advise all guests who check-in to avoid making any loud noises while in the room. We would appreciate if you can advise on on your name and check-in date in order for us to trace the problem regarding your airport transfer. Thank you.

10/10 Excellent

noorazlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean! Clean! Clean! Fast check in, very helpful staff (malay guy at night shift)
Stayed 1 night in Aug 2019
Response from Qlassic on 22 Aug,2019
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jul 2019
Response from Qlassic on 22 Aug,2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and peaceful. far from coffe shop
Stayed 3 nights in Jul 2019
Response from Qlassic on 22 Aug,2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive but very nice! Helpful desk staff that remembered me from previous stay. Can schedule shuttle to airport at minimal cost. Minor inconvenience: cleaning staff opened room door thinking I’d already checked out.
Stayed 1 night in Aug 2019
Response from Qlassic on 22 Aug,2019
Thank you for staying with us. We appreciate your feedback! We will remind the staff be more cafeful in ensuring guests privacy.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Qlassic on 22 Aug,2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for being able to hear neighbours at night, making it difficult to sleep, all others is fine.
Stayed 1 night in Jul 2019
Response from Qlassic on 22 Aug,2019
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There was no hot water when showering. Basic supplies of towels and soap in bathroom. No door on shower and water wets the bathroom floor. Hotel location has very limited eateries nearby.
Stayed 1 night in Jul 2019
Response from Qlassic on 22 Aug,2019
Thank you for staying with us. We appreciate your feedback! Actually all rooms are fitted with Solar Powered Water Heating and Electrical Water Heater as backup. We apologise for the inconvenience.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No cleaning 3 day stay ants no service remove hotel off your books
Stayed 3 nights in Jun 2019
Response from Qlassic on 15 Jul,2019
Hi, Thank you for your feedback. Hope you can share your stay date and the room no. We have to and will find out what happened during your stay here with us. It is the SOP of the property to clean/make -up all rooms upon request. Please get back to us. Thank you. Qlassic Hotel

8/10 Good

Anthony P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very comfortable for a 1-night stay and convenient to the airport. But phone them when you arrive at KLIA so they can come and get you to take you to the hotel.
Stayed 1 night in Jun 2019
Response from Qlassic on 22 Aug,2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from QH on 11 Jun,2019
Thank you for staying with us. We appreciate your feedback.

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good transit hotel.
This hotel is a very good transit hotel. Not far from the airport, clean, comfortable with restaurants near. We had only one problem at the airport with the shuttle. We arrived at the meeting point 5 minutes before the time. We didn't see the shuttle. We had to call the hotel. The shuttle finally arrived 1 hour after the meeting time.
Stayed 1 night in May 2019
Response from Qlassic Hotel on 5 Jun,2019
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff is friendly n approachable
Stayed 1 night in May 2019
Response from Qlassic Hotel on 5 Jun,2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near to klia airport & worth the money
Stayed 1 night in May 2019
Response from Qlassic Hotel on 5 Jun,2019
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Daren, Adelaide

Travelled with partner
Disliked: Staff & service
Very disappointing pickup service from airport as waited over 2hrs & then staff did not want to know. Room very average not at all as advertised. Noisy & Very disappointing start to our trip.
Stayed 1 night in May 2019
Response from Qlassic Hotel on 11 May,2019
Thank you for staying with us. We appreciate your feedback! We apologies for the unpleasant experience while staying with us. We would appreciate if you can provide us with your room booking details in order for us to trace cause of the delay in the airport transfer service and the room that you were in. Thank you.

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Room and near airport
The hotel room was nicer than I expected and the bed was super comfortable. Perfect location for a stop-over flight.
Stayed 1 night in Apr 2019
Response from Qlassic on 29 Apr,2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel short drive airport
This hotel was exactly what I was looking for before my early morning flight. Staff were very nice and helpful, room was spacious, very clean and quiet and I used the hotel's shuttle to get to airport which was just a small fee. I definitely recommend.
Stayed 1 night in Mar 2019
Response from Qlassic on 2 Apr,2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mickey, California

Travelled with family
Disliked: Amenities, property conditions & facilities
It was near the airport but far from the city kuala lumpur. Not recommended for tourist cause too far from tour destination! Spend much on travel to city and back( money wise and time wise) . Recommended for transient (one day) travellers cause near airport.
Stayed 3 nights in Feb 2019
Response from Qlassic on 3 Apr,2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Noisy and no window
Stayed 1 night in Feb 2019
Response from Qlassic on 4 Apr,2019
Thank you for staying with us. We appreciate your feedback!