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Reviews of Emerald Puteri Hotel

3 out of 5
Emerald Puteri Hotel
No. 50, Jalan Permatang Gedong, Taman Sejati Indah, Sungai Petani, Kedah

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 76 reviews" "
Rating 8 - Good. 29 out of 76 reviews" "
Rating 6 - Okay. 19 out of 76 reviews" "
Rating 4 - Poor. 4 out of 76 reviews" "
Rating 2 - Terrible. 5 out of 76 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zehan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategically located...near the highway sg petani south exit...fast check in..allowed extra hour check out..ample parking space in front of hotel and also basement...spacious room...shopping and food outlets all in walking distance...friendly staffs...great hospitality...hotel worth the price...satisfied with the overall stay...
Stayed 1 night in Jan 2024

6/10 Okay

Mohd

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Noor Akmar

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I don't like the pink furniture

10/10 Excellent

Dalilah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in and check out. bathtub provided
Stayed 1 night in Jun 2022

6/10 Okay

Muhamad Isa

Business traveller
Stayed 1 night in Oct 2021

8/10 Good

Shahronizam

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Noor Adilah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time booked for my relatives and they are happy with the services and friendly environment
Stayed 2 nights in Dec 2019

2/10 Terrible

Unnamed

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The walkway is dirty. Room service food not taken from room. The lights in the toilet is not working. The hair dryer is broken. The soap and shampoo has not been refilled. Ni shampoo and soap available. In conclusion, the whole room experience is terrible. Rating is zero.
Stayed 1 night in Nov 2019
Response from Emerald Puteri Hotel on 17 Nov,2019
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We apologize for the inconvenience caused. Should your travel brings you back to Emerald Puteri Hotel do let us know so we can make it up to you. Sincerely, Furama Bukit Bintang

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best & clean room
Stayed 1 night in Oct 2019
Response from Emerald Puteri Hotel on 17 Nov,2019
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emerald Puteri Hotel

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The front desk not open 24hours. Soap was finished
Stayed 1 night in Sep 2019

10/10 Excellent

Muhammad Syawalfitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Zunaidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Lawrence Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Noor Adilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

muhd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to town
Stayed 4 nights in Jun 2019

8/10 Good

MOHD ALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy access to restaurants, pharmacies, mall and even bowling area
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I like the staff.they are very helpful.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location of the hotel very good & I dislike the old room/bathroom facilities
Stayed 1 night in Mar 2019

8/10 Good

Yahya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Ahmad, bachok

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall very good
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Check in experience was bad.
Stayed 1 night in Feb 2019

6/10 Okay

Anis

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel is decent and nice. However lack in terms of cleanliness. I found a fries under my bed and also the bed sheet has stained on it. I wish to come again in the future if they resolve this matter.
Stayed 2 nights in Dec 2018

2/10 Terrible

SHAHRULNIZAM

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Supardi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nearest stall
Stayed 1 night in Dec 2018

10/10 Excellent

NUR ATIKAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Hazwan

Liked: Cleanliness, staff & service, room comfort
A Great Stay
It was a great stay for either business purpose or relaxing time with family with the strategy location.
Stayed 2 nights in Oct 2018

6/10 Okay

Rafi, Penang

Liked: Cleanliness
Room is clean but I booked for a single bed than they gave me twin bed. The shower tap head broken and fall off almost hit my toe. The pillow is hard and high. The staff is hardly smile there's no welcome feeling at all in this hotel.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
When arrived to hotel , there's no warm welcome from reception . At mean while waiting at counter , receptionist not offer for pre registration first while room not ready , Hmm ok , when i got first room was given twin bed , so i call directly reception , wanna change , so i came down immediately , change new room 516 , room was ok , there some hair at bed and bathtub area . Toilet bowl so dirty
Stayed 1 night in Sep 2018

6/10 Okay

ladyD, pj

okay hotel
a short stay for business. toilet condition not good, need to be cleaned
Stayed 1 night in Sep 2018

8/10 Good

Rohaizat

amazing
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
My choice of stay in sungai petani
Stayed 1 night in Jul 2018

2/10 Terrible

Mr, Kuala Lumpur

Disliked: Cleanliness, property conditions & facilities
What a nightmare
Booked for queen size bed room, but only got two single bed room. The staff not that helpful. Worst thing is when the room toilet still have other people feces. Totally disgusting and disappointed with this crappy hotel.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Slow and quite dirty
Not recommended, dirty, slow, Not recommended, dirty, slow,
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Latifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay and value of money

6/10 Okay

zul, penang

Liked: Staff & service, property conditions & facilities, room comfort
cleanliness
Hotel condition it okay and hotel location is very strategic , but toilet cleanliness needs to be improved.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to food place
Pleasant hotel staff Pleasant hotel facilities and condition Pleasant room cleanliness Pleasant room comfort
Stayed 1 night in Mar 2018

6/10 Okay

BOON HOOI

Disliked: Staff & service, property conditions & facilities, room comfort
Need to improve
Counter staff not friendly, parking lots linited

8/10 Good

RUSLAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Nor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

Radzi Woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017