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"The place looks modern,clean and nice the elevator is super tiny though, the phone was not working but the worst part is that they hide the laundry fees, sent clothes for laundry service and the amount charged was outrageous, when I commented this to the front desk staff they laughed on my face. ..."…""The place looks modern,clean and nice the elevator is super tiny though, the phone was not working but the worst part is that they hide the laundry fees, sent clothes for laundry service and the amount charged was outrageous, when I commented this to the front desk staff they laughed on my face. ..."WWW…"

Reviewed on 6 Feb,2020

"Very friendly and help guests with smiles."…""Very friendly and help guests with smiles."WWW…"

Reviewed on 1 Mar,2020

"Nice hotel, very centrally located in a pedestrian friendly part of the old city."…""Nice hotel, very centrally located in a pedestrian friendly part of the old city."WWW…"

Reviewed on 20 Mar,2020

"There were no towels "in the contract" so I had to pay 400 pesos per towel. The VAT proved not to be included and I had to pay extra. The electronic room-key didn't work from the first morning. All the time I had to ask , at the reception , to open my room on the 7 th floor. The elevator repeated ..."…""There were no towels "in the contract" so I had to pay 400 pesos per towel. The VAT proved not to be included and I had to pay extra. The electronic room-key didn't work from the first morning. All the time I had to ask , at the reception , to open my room on the 7 th floor. The elevator repeated ..."WWW…"

Reviewed on 6 Jan,2020

"I cancelled my reservation because of the rioting that continues to this day in Santiago. You denied my request for a refund and showed no concern for the safety of your guests. I will never stay at a Mercure property."…""I cancelled my reservation because of the rioting that continues to this day in Santiago. You denied my request for a refund and showed no concern for the safety of your guests. I will never stay at a Mercure property."WWW…"

Reviewed on 23 Nov,2019

"Was able to check in early after leaving the cruise ship."…""Was able to check in early after leaving the cruise ship."WWW…"

Reviewed on 5 Feb,2020

"Excellent value. We had booked two bedrooms apart, and it was very spacious. Good facilities in the building with coin laundry and rooftop swimming pool. We enjoyed our relaxing stay."…""Excellent value. We had booked two bedrooms apart, and it was very spacious. Good facilities in the building with coin laundry and rooftop swimming pool. We enjoyed our relaxing stay."WWW…"

Reviewed on 23 Jan,2020

"El hotel espectacular como siempre, en este caso había un problema general con el aire acondicionado pero solventaron la situación, muy amable el staff"…""El hotel espectacular como siempre, en este caso había un problema general con el aire acondicionado pero solventaron la situación, muy amable el staff"WWW…"

Reviewed on 17 Mar,2020

"Juan Cruz on reception was so helpful, gave us a map to the city and pointed out where to go/what to do as it was our first time in the city. Brilliant facilities, breakfast and food honestly excellent, room was large with a kitchen and clean, two terraces on the rooftops for catching sun and two ..."…""Juan Cruz on reception was so helpful, gave us a map to the city and pointed out where to go/what to do as it was our first time in the city. Brilliant facilities, breakfast and food honestly excellent, room was large with a kitchen and clean, two terraces on the rooftops for catching sun and two ..."WWW…"

Reviewed on 7 Mar,2020

"They forgot the shampoo in the shower. Other than that it was an ok hotel"…""They forgot the shampoo in the shower. Other than that it was an ok hotel"WWW…"

Reviewed on 19 Oct,2020

"I enjoyed the location and the hotel staff was friendly and helpful."…""I enjoyed the location and the hotel staff was friendly and helpful."WWW…"

Reviewed on 26 Feb,2020

"Great location and price, very nice and helpful staff. Great room and lobby. I would definitely stay again."…""Great location and price, very nice and helpful staff. Great room and lobby. I would definitely stay again."WWW…"

Reviewed on 10 Mar,2020

"Amazing experience. Great customer service"…""Amazing experience. Great customer service"WWW…"

Reviewed on 6 Mar,2020

"Excelent food. In av. Paulista. Close to shopping center"…""Excelent food. In av. Paulista. Close to shopping center"WWW…"

Reviewed on 4 Jan,2021

"It had a balcony that overlooked the Obelisk on Avenida 9 de Julio.... spectacular view!"…""It had a balcony that overlooked the Obelisk on Avenida 9 de Julio.... spectacular view!"WWW…"

Reviewed on 19 Mar,2020

"good location, communication problems"…""good location, communication problems"WWW…"

Reviewed on 29 Jan,2020

"The location is excellent There were problems with the airport shutlr"…""The location is excellent There were problems with the airport shutlr"WWW…"

Reviewed on 23 Mar,2020

"Closing to shopping ,bars , restaurants ,and theaters.."…""Closing to shopping ,bars , restaurants ,and theaters.."WWW…"

Reviewed on 26 Mar,2020

"Great staff ! Very convenient location everything around ."…""Great staff ! Very convenient location everything around ."WWW…"

Reviewed on 24 Aug,2018

"We waited over an hour for our room to be cleaned and had to go to the front desk twice. The following morning we left at 3am for a flight to Iguazu Falls. We were being met at the airport which was the start of our tour so we asked for a bagged breakfast as we had prepaid for breakfast. We were ..."…""We waited over an hour for our room to be cleaned and had to go to the front desk twice. The following morning we left at 3am for a flight to Iguazu Falls. We were being met at the airport which was the start of our tour so we asked for a bagged breakfast as we had prepaid for breakfast. We were ..."WWW…"

Reviewed on 23 Mar,2020