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"The place looks modern,clean and nice the elevator is super tiny though, the phone was not working but the worst part is that they hide the laundry fees, sent clothes for laundry service and the amount charged was outrageous, when I commented this to the front desk staff they laughed on my face. ..."

"Very friendly and help guests with smiles."

"The hotel charged me for the stay, in addition to what Orbitz charged me. It never returned money after repeated disputes."

"There were no towels "in the contract" so I had to pay 400 pesos per towel. The VAT proved not to be included and I had to pay extra. The electronic room-key didn't work from the first morning. All the time I had to ask , at the reception , to open my room on the 7 th floor. The elevator repeated ..."

"I cancelled my reservation because of the rioting that continues to this day in Santiago. You denied my request for a refund and showed no concern for the safety of your guests. I will never stay at a Mercure property."