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Reviews of De UPTOWN Hotel @ Damansara Uptown

2.5 out of 5
De UPTOWN Hotel @ Damansara Uptown
97, Jalan SS21/1A, Damansara Utama, Petaling Jaya

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 34 reviews" "
Rating 8 - Good. 11 out of 34 reviews" "
Rating 6 - Okay. 5 out of 34 reviews" "
Rating 4 - Poor. 4 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Irene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have always stayed here when in KL. Very convenient and plenty to eat around
Stayed 2 nights in Nov 2023
Response from Gary on 28 Nov,2023
Thank you so much for your kind feedback, we would love to see you again soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Poor Sleep
The aircon in our room looked like it was going to fall off fr the wall n made noisy sound. We cd smell cigarettes smoke coming fr the toilet n so had to turn on the exhaust switch which created more noise.
Stayed 1 night in Aug 2023
Response from De UPTOWN Hotel Damansara on 23 Aug,2023
Greetings! Sorry for your unpleasant experiences with us, we will undergo necessary action and check the aircond condition, as our ventilation system is centralised, it may causes cigarette smells across rooms, we are sorry for the inconvenience, hope to see you again

8/10 Good

Siew Peng

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Arrived a day late. However, hotel staff had the foresight to move my checkin and checkout by a day. Friendly front counter staff. Room was compact but functional and clean.
Stayed 4 nights in Jun 2019
Response from A on 3 Jul,2019
Thank you..

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for short and budget stay
Nice budget hotel and clean. But abit noisy when people walking outside or climbing up stairs. Noise insulation is not good.
Stayed 1 night in Mar 2019
Response from A on 27 Apr,2019
.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
But Parking Lot is limited..
Stayed 3 nights in Jan 2019

10/10 Excellent

Yong Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
Stayed 1 night in Jan 2019

10/10 Excellent

Tan, Johor Bahru, my

Liked: Cleanliness, staff & service, property conditions & facilities
It is very nice and thank you for giving me a nice trip.
Stayed 2 nights in Dec 2018
Response from Ac on 12 Dec,2018
THANHK YOU

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Ac on 12 Dec,2018
THANK YOU

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Bring your own towel if you want clean ones

6/10 Okay

Verified traveller

Liked: Cleanliness
Not much to say as it was due to no water situation at my house.
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not nice
Request for non smoking room. But, the room was uncomfortable. Smelly so bad of cigarette smoke. Cannot sleep.
Stayed 1 night in Jan 2018

4/10 Poor

Iskandar halim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfriendly receptionist and yet loud and noisy environment
Stayed 1 night in Jan 2018
Response from De UPTOWN Hotel Management Team on 25 Jan,2018
Greetings from De UPTOWN Hotels, thank you for your feedback and we feel terribly sorry for your staying experience, action will be taken from the management team as soon as possible to avoid any similar issue to happen again.

6/10 Okay

PaviPuvi, good

Disliked: Staff & service, property conditions & facilities, room comfort
ok
Stayed 1 night in Nov 2017

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place
It was decent and as expected.
Stayed 2 nights in Jun 2017

4/10 Poor

Kak Hoo

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Value for money budget hotel with comfortable room
Room was comfortable and clean. Overall a good budget hotel.

6/10 Okay

Verified traveller

8/10 Good

Nurul Nabila

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The only thing is staff need to improve

8/10 Good

Sagar, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with amenities nearby. Recommended
The staff at the front desk was very friendly. A nice Budget hotel for short stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A cheap place to stay that delivers.
I just needed a decent place to stay for an event and this hotel delivered. Cheap, clean and comfortable. And very strategic. Lots of eating options nearby.

8/10 Good

suraya, z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel for weekends
Pros: - Free hot/cold water dispenser - good price for the area. Fun to walk around and plenty of food options Cons: - internet was terribly - parking is almost impossible to find during weekdays, 9am-7pm

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location with affordable price.
Nice and easy to access food and transportation. Suitable for short accommodation.
Response from Ac on 4 Feb,2016
Thank you.

2/10 Terrible

Hamza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A disaster. I spent two sleepless nights. Lots of hair on the bed and on the floor. Suspicious and dirty stains on the bed sheets. Plastic garbage in the shelf! Most annoying: Extremely loud. Rooms are not isolated at all. Unfriendly receptionist! I got woke up by a neighbor twice every night because of the loud music. The reception who heard the music too did nothing. Even after my complain. Just like "I don't give a sh* attitude. When I took action myself and knocked on the neighbor's door, the receptionist, who expected me to forget about it and just go back to bed, was in panick and complained about why I knocked the door. Wow. The room was also smelling smoke, very strong sometimes. I had to keep the Aircon all the time, which I usually don't like to do. I read many bad reviews about the hotel. I thought that maybe the owner would take action, as he always says in his apologies when he replies to the reviews. But apparently nothing was done. The bad reviews are still relevant today. Photos will follow.
Stayed 2 nights in Aug 2023

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Chieh wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

10/10 Excellent

Feng Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2017

10/10 Excellent

Chieh wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨方便
很棒

10/10 Excellent

Chieh wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便又清潔的飯店^^
感覺很棒~服務人員整體表現很棒~只可惜晚上的服務人員不會說華語~但是他們很盡責~很注意我們客人的安全^^