Overall, an average stay. Here are some feedback for improvements: Room smelled a bit mouldy (most likely because there are no windows) and this is quite a strong smell especially if the room has been enclosed for a while. There is presence of mould on the wallpaper near the entrance of the bathroom. Aircon unit should also be checked for mould. Towels looked a bit worn out, so it would be a good idea to have them replaced for hygiene purposes. Various spots in the bathroom needs to be cleaned properly eg edges around the sink, side edges and corners where it is hard to reach. Toilet lighting needs to be improved, as it is quite dim. Shower stall is fine and floors were clean, but the repair on the shower dispenser was dismal as the glue was visible and not very attractive. Wooden floor panel just outside toilet door is starting to rot. Bathroom needs hooks to hang towel and clothes. Having said that, toothbrush was surprisingly good and thank you for a well functioning and proper hair dryer. Bed was comfortable with good plush pillows. Plus point since most business travellers need a good nights' sleep, so kudos on that! Mugs were clean (both mugs). Breakfast was good, keep it up. Dining area is impressive, love the decor. Overall customer service was fine, and good touch with the uniforms. Although you'd probably need some fine tuning on keeping the standards consistent as comparatively to other hotels staff. Pay attention to your lift as it is a great feature.