Expected more from the 4.5 star ratings. Staff are nice and tried to be helpful but unfortunately had limited English. Was surprised that we were given a packet of drip coffee each at check-in instead of them leaving it in the room.
Also, it's great that they don't provide bottled water in the room, whether for environmental friendliness or just to save money. Even so, hotels that don't provide bottled water usually will have water dispensers in the corridor or reception area. This hotel does not have water dispensers so you'll have to buy your own bottled water....defeats the purpose of environmental friendliness.