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Reviews of HOTEL GRACERY Osaka Namba

3.5 out of 5
HOTEL GRACERY Osaka Namba
1-4-4 Motomachi, Naniwa-ku, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 180 out of 340 reviews" "
Rating 8 - Good. 114 out of 340 reviews" "
Rating 6 - Okay. 33 out of 340 reviews" "
Rating 4 - Poor. 10 out of 340 reviews" "
Rating 2 - Terrible. 3 out of 340 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joey Cheng Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Front Desk YANG on 1 May,2024
Thank you for staying with us.We look forward to seeing you again.Have a nice day.

10/10 Excellent

Johnny

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was spacious and staff very friendly. It was a great location next to convenient places.
Stayed 5 nights in Apr 2024
Response from Front Desk on 27 Apr,2024
Thank you for staying at Hotel Gracery Osaka Namba. We are delighted to hear that you enjoyed your stay with us.We sincerely appreciate you taking the time to share with us your experience and we hope to see you again in the near future. Thank you and have a great day.Front desk YANG

6/10 Okay

Chin Wai

Travelled with family and small children
Liked: Property conditions & facilities
We need to go to lobby to get the normal stuff
Stayed 4 nights in Apr 2024
Response from Front Desk on 27 Apr,2024
Thank you for staying with us and sharing your feedback with us.Your feedback helps us continue to improve and provide the best possible service to customers.Have a nice day.Front Desk YANG

10/10 Excellent

Wen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, staff was friendly and very helpful.
Stayed 5 nights in Apr 2024
Response from Front Desk on 24 Apr,2024
Thank you for staying with us.We are delighted to know that you were satisfied with our service. We look forward to welcoming you back in the future.Thank you again for your feedback and have a nice day.Front Desk YANG

10/10 Excellent

Ela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel that we stayed in Japan. The staff are very friendly and welcoming. The breakfast buffet is awesome. The room is very nice, comfy bed and pillows. We get fresh pajamas, slippers and towel set everyday. I love the bathroom and toilet seat. Walking distance to Dotonbori and subway stations. I will definitely stay here again on our next visit to Osaka.
Stayed 4 nights in Mar 2024
Response from Front Desk on 24 Apr,2024
Thank you for staying with us and taking your time to share your experience with us.We're honored to be your favorite hotel in Japan.It's wonderful to hear that you enjoyed our hotel. We look forward to welcoming you back on your next visit to Osaka!Front Desk YANG

6/10 Okay

Andreeca

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is in a good location and the staff are super helpful and friendly. The only issue I had with the property was the floor in the bathroom. It seemed to be laid with some sort of fabric which the cleaners used bleach and chemicals to clean. This left stains that were not pleasing to the eye and I had to request to change to another room because it left me feeling uneasy about the cleanliness of the property even though overall the property itself seemed clean. I suggest management review the materials of the flooring and change it to something more appealing and user friendly.
Stayed 4 nights in Apr 2024
Response from Front Desk on 19 Apr,2024
Thank you for staying with us and sharing your experience with us. We're glad you found our location convenient and our staff helpful and friendly. However, we apologize for the stain in the bathroom that makes you uncomfortable. We will take your suggestion into consideration as we continually strive to improve our facilities. Thank you again for your feedback and hope you have a nice day.Front Desk YANG

8/10 Good

Verginia

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel is in a convenient location.
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr,2024
Thank you for staying with us. We look forward to seeing you again in the future.Front Desk YANG

10/10 Excellent

Alessia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little bit small but the staff and area were amazing !
Stayed 6 nights in Apr 2024
Response from Front Desk on 13 Apr,2024
Thank you for staying with us.We are so delighted that you were satisfied with our hotel. We look forward to welcoming you again in the future.Thank you again and have a nice day.Front Desk YANG

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay!
Stayed 1 night in Apr 2024
Response from Front Desk on 13 Apr,2024
Thank you for staying with us.We are so delighted that you were satisfied with our hotel. We look forward to welcoming you again in the future.Thank you again and have a nice day.Front Desk YANG

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with great value for money. It is located just next to the Namba station Yotsubashi line and a short walk to other lines. Shopping and eating streets are in a few minutes walk as well. 10 min to Dotonbori. But the location around hotel is safe and quiet, out of the main crowds. Rooms are cosy and have enough space for spacious beds, sofa and table. We stayed in the twin room (2 adults and tween age child) and never felt its not enough space for us. Facilities in the hotel have everything you need. Laundry and dryer machines are life savers for longer trips. They also have vending machines on a site. Hotel provides you with everything you may need - even bath salts and face lotions etc (on reception area) and there is a complimentary coffee machine too! Staff was beyond any expectations - always helpful, polite and organised. 10 out of 10 for all staff members we met. The only downside for us was breakfast. Western options are very limited (i.e. only scrambled eggs, sausages and paella rice) and if you stay longer, you get very bored of having the same breakfast every day. But it is not a big deal at all if you keen to try different asian options, have breakfast somewhere else or stay just for a few days. We would definitely stay again!
Stayed 8 nights in Mar 2024
Response from Front Desk on 7 Apr,2024
Thank you for choosing Hotel Gracery Osaka Namba and taking the time to write such a detailed and nice review.We truly appreciate your effort in sharing your wonderful experience with us.Your words about our hotel, staff, and facilities are greatly appreciated, and we are thrilled to have been able to make your stay memorable.We look forward to welcoming you back in the future. Thank you again and have a wonderful day.Front Desk YANG

4/10 Poor

Zakary

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great staff and location but the beds were so uncomfortable I couldn’t sleep.
Stayed 4 nights in Mar 2024
Response from Front Desk on 2 Apr,2024
Thank you for staying with us. We apologize that our bed did not meet your expectation. We appreciate you taking the time to share your experience.Thank you and have a great day.Front Desk YANG

10/10 Excellent

Laras

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is closely located to Dontonbori and other food streets. It was very easy to be able to find different food options. Was also close to namba station so the subway line was near. The breakfast offering was a quite diverse, however, they are very heavy food for a meal first thing in the morning. The bathrooms are great, they have a separate area for a shower and a bath. Overall, would recommend this place and would stay here again if I were to go back to Osaka.
Stayed 5 nights in Mar 2024
Response from Front Desk YANG on 31 Mar,2024
Thank you for staying with us. We appreciate your detailed feedback. We're glad you enjoyed our convenient location, separated bathroom. You mentioned that some of the breakfast offerings are too heavy for a first meal in the morning. We will report your suggestion to our kitchen and seek for improvements on the menu. Thank you again and we look forward to welcoming you back on your next visit to Osaka.Front Desk YANG

2/10 Terrible

Mae Allison

Stayed 3 nights in Mar 2024
Response from Front Desk on 19 Apr,2024
Thank you for staying with us.We're sorry to see that your experience with us didn't meet your expectations. We strive to provide the best experience for our guests, and your feedback is invaluable in helping us improve. If you'd like to share more specific comments or suggestions, please don't hesitate to contact us. We hope to have the opportunity to better serve you in the future.Front Desk YANG

4/10 Poor

Mei Kim

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rooms are small and tight. Washroom fan not working properly.
Stayed 1 night in Mar 2024
Response from Front Desk on 20 Mar,2024
Thank you for staying with us. We apologize for the inconvenience caused by the size of the room and the washroom fan. Please be assured that the fan is operational 24 hours a day, but it has a weak flow which may not be easily to notice. We will look into improving this for a better guest experience. We appreciate your comments and hope to have the opportunity to serve you better in the future.Front desk YANG

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to wedding venue. Across street from Namba walk and subway/train station
Stayed 5 nights in Feb 2024
Response from Front Desk YANG on 16 Mar,2024
Thank you for staying with us.We appreciate your feedback.We look forward to seeing you again.Have a nice day.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast has a fair amount of variety and was quite good.
Stayed 8 nights in Feb 2024
Response from Front Desk YANG on 2 Mar,2024
Thank you for staying with us. We are glad to hear that our breakfast meet your expectation. We look forward to welcoming you again in the near future. Have a nice day.

10/10 Excellent

Nanami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, kind and friendly staff. Very convenient location close to the Osaka City Air Terminal!
Stayed 3 nights in Feb 2024
Response from Front Desk on 28 Feb,2024
Dear guest,Thank you for staying at Hotel Gracery Osaka Namba.Our hotel is located in the center of Namba and is very convenient for tourists. We are very happy that you were satisfied with the service of our hotel. We will continue to improve our services to satisfy our customers. We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We look forward to seeing you again.

10/10 Excellent

WAI KIT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience, clean, staff friendly.
Stayed 5 nights in Jan 2024
Response from Front Desk YANG on 25 Feb,2024
Thank you so much for staying with us. We are delighted to know that you were satisfied with our service. We look forward to welcoming you again. Have a great day.

10/10 Excellent

Chung Ping

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay place and very nice location. Friendly staff.
Stayed 1 night in Feb 2024
Response from FRONT on 11 Feb,2024
Thank you for staying at Hotel Gracery osaka namba.It's happy hear that you have enjoyed your stay with us.Have a great day.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Namba
Stayed 1 night in Feb 2024
Response from Front Desk YANG on 12 Feb,2024
Thank you for staying with us. We look forward to seeing you again in the near future. Have a great day.

6/10 Okay

Keith

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk YANG on 12 Feb,2024
Thank you for staying with us. we look forward to seeing you again.

8/10 Good

Wing Kam Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a rental car company just underneath the hotel which was very convenient. And that's the reason why we choose to live here again. Walkable distance to the busy area and restaurants. And it was very near to the namba station.
Stayed 2 nights in Jan 2024
Response from Front Desk YANG on 1 Feb,2024
Thank you so much for staying with us. We appreciate your valuable feedback．We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Have a wonderful day.

10/10 Excellent

Kawin, Sapansoong, Bangkok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Front Desk YANG on 24 Jan,2024
Thank you for staying with us. We look forward to welcoming you again.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk YANG on 12 Jan,2024
Thank you for staying with us. We look forward to welcome you again in the future.

10/10 Excellent

Mengling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel staff and amenities (toothbrush/comb/bathsalt/lotion/scrubber/towels/ microwave). Check-in and out is easy. Staff spoke Japanese/ Mandarin/ English. Onsite washer (300 yen for 30 minute washer/ 200 yen for 1 hour dryer). Breakfast with a fee. Across the street from Lawson and Namba subway entrance. Few blocks from Dotonburi.
Stayed 3 nights in Dec 2023
Response from Front Desk on 31 Dec,2023
Thank you for staying with us. We are glad that you appreciate the service of our hotel.We are looking forward to seeing you again.

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night family stay
One night stay after a few days at the universal studio Osaka.
Stayed 1 night in Dec 2023
Response from Front Desk YANG on 25 Dec,2023
Thank you for your review. We look forward to welcoming you again in the near future.

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancée and i had the best stay here a few months ago. The hotel was nice, clean, and comfortable. The staff were kind and helpful. The best thing about it was the location. I was pleasantly surprised with how close it was to the station as well as the ease of walking around to restaurants or shopping but especially the Dotonburi area. I would stay here again if given the chance in the future.
Stayed 4 nights in Sep 2023
Response from Front Desk YANG on 25 Dec,2023
Thank you for your kind words about our hotel, and we are delighted that you and your fiancée enjoyed your stay. We pride ourselves on our prime location near Dotonburi and the train station, and we're glad it made your stay more enjoyable. We'd love to welcome you and back for another visit in the future. Thank you again for choosing our hotel, and for taking the time to share your experience.

10/10 Excellent

Geshella

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk YANG on 12 Feb,2024
Thank you for staying with us. we look forward to seeing you again.

8/10 Good

Geshella

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk YANG on 13 Feb,2024
Thank you for staying with us. We look forward to welcoming you again. Have a nice day.

8/10 Good

Poh Choo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Front Desk on 22 Nov,2023
Thank you for staying at Hotel Gracery Osaka Namba.We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We hope to see you again in the near future.Have a wonderful day.

10/10 Excellent

Jessica

Stayed 2 nights in Nov 2023
Response from Front Desk on 20 Nov,2023
Thank you for staying at Hotel Gracery Osaka Namba.We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We hope to see you again in the near future.Have a wonderful day.

8/10 Good

Yuchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very close to the subway/railway stations and is very convenient. The breakfast buffet was very good and the staff was very friendly The only down side I saw is the room is very small and there was no desk or chair for me to work. Interestingly the shower room with the bathtub is pretty big and I would trade in the shower room space for the bedroom space lol.
Stayed 4 nights in Nov 2023
Response from front desk YANG on 14 Nov,2023
I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. I regret that our room size and facilities were not what you expected. We will take your comments under consideration as we strive to meet our guest’s needs. your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel, close to everything, and eco friendly. I love it!
Stayed 5 nights in Nov 2023
Response from Front Desk YANG on 14 Nov,2023
Thank you for staying with us. I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

CHI WAI

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Front Desk YANG on 12 Nov,2023
Thank you for choosing Hotel Gracery Osaka namba.　We are glad to know that you were satisfied with your stay with us. We looking forward to serving you again. Have a wonderful day.

8/10 Good

Liat, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for one night stay! Convenient location near shopping area and malls. Room was very clean and good layout with sofa. Staff were super helpful!
Stayed 1 night in Nov 2023
Response from Front Desk YANG on 10 Nov,2023
Thank you for staying with us. We are glad to hear that you were satisfied with our hotel. We looking forward to serving you again. Have a wonderful day.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to bus and train station. Lots of shopping and eateries available. Namba Parks garden was a wonderful place for peace and quiet. Bathroom of hotel was great! Lots of space compared to other hotels.
Stayed 4 nights in Oct 2023
Response from Front Desk on 30 Oct,2023
Dear guest,Thank you for staying with us. Our hotel is located in the center of Namba and is very convenient for tourists. We are very happy that you were satisfied with the service of our hotel. We will continue to improve our services to satisfy our customers. We look forward to seeing you again.

10/10 Excellent

Girlie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great especially Hwu who helped me coordinate the shipping of an item which I left at my previous hotel in Tokyo. I’m so grateful!
Stayed 3 nights in Oct 2023
Response from Front Desk on 22 Oct,2023
Thank you for staying with us. We are glad to hear that you are satisfied with our service. We will continue to improve our service and we sincerely hope to see you again. Have a wonderful day. Front Desk YANG

10/10 Excellent

Steven, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near train station, good size room with separate bath/toilet. Clean and quiet, the staff was exceptional in helping with all your needs! They will help store your luggage when you come in early before check-in time (secured room). About 8 minutes from Dotonbori. Highly recommended when staying in Osaka area!!!
Stayed 2 nights in Sep 2023
Response from Front Desk on 29 Sept,2023
Dear guest,Thank you for staying with us. Our hotel is located in the center of Namba and is very convenient for tourists. We are very happy that you were satisfied with the service of our hotel. We will continue to improve our services to satisfy our customers. We look forward to seeing you again.

10/10 Excellent

zhengge, san jose

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Front Desk on 29 Sept,2023
Thank you for staying at Hotel Gracery Osaka Namba.We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We hope to see you again in the near future.Have a wonderful day.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very family and helpful.
Stayed 1 night in Sep 2023
Response from Front Desk on 25 Sept,2023
Thank you for staying at Hotel Gracery Osaka Namba.We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We hope to see you again in the near future.Have a wonderful day.

8/10 Good

Alice

Stayed 2 nights in Aug 2023
Response from Front Desk on 25 Sept,2023
Thank you for staying at Hotel Gracery Osaka Namba.We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We hope to see you again in the near future.Have a wonderful day.

10/10 Excellent

PATRICIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room. Nice location. Close to subway/train station. Staff very helpful. Separate shower and toilet. They give bath salts for free.
Stayed 3 nights in Aug 2023
Response from Front Desk on 29 Aug,2023
Thank you for staying at Hotel Gracery Osaka namba. Were grateful for your feedback. Its pleasure to provide the best possible service to our guests and were glad that this commitment was reflected in your visit. We hope to see you again in the near future.Have a wonderful day.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Managed Hotel
Location was excellent. Hotel staff service was good. Bed and pillow were comfortable-better than some 5-star hotel that I had recently stayed. Self help baggage storage room next to check-in desk was clean. Hotel Management can consider extending breakfast end time over the weekend to 1100 hr instead of 1000 hr & chef can consider changing some menu on buffet spread each day. Will definitely consider to return to stay in this hotel.
Stayed 2 nights in Aug 2023
Response from Front Desk on 29 Aug,2023
Thank you for leaving a review. Were so glad you were able to visit us at Hotel Gracery Osaka namba.Our team is always working to offer the best service to our guests. We hope youll have a chance to come back soon.

10/10 Excellent

tien-hua

Stayed 2 nights in Aug 2023
Response from Front Desk on 1 Sept,2023
Thank you for staying at Hotel Gracery Osaka Namba.We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We hope to see you again in the near future.Have a wonderful day.

10/10 Excellent

Saori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on 12 Aug,2023
Thank you for staying at Hotel Gracery Osaka Namba.We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We hope to see you again in the near future.Have a wonderful day.

8/10 Good

Hiroshi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a little bit far from main subway stations but overall property condition, services and community was good
Stayed 5 nights in Jul 2023
Response from FRONT on 31 Jul,2023
Thank you for staying with us. We are glad that you appreciate the service of our hotel.We are looking forward to seeing you again.

10/10 Excellent

Alan

Business traveller
Stayed 2 nights in Jul 2023
Response from FRONT on 14 Jul,2023
Thanks for staying with us. We appreciate your feedback! We are looking forward to seeing you again.

8/10 Good

Yin Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Privide more options foe breakfast buffett food
Stayed 4 nights in Jun 2023
Response from Hotel staff on 6 Jul,2023
Thank you for staying with us. We appreciate your feedback and we will do our best to meet your expectations next time.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from FRONT on 19 Jun,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

JORDAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In general this hotel is great for it's price. Room is a bit small.
Stayed 3 nights in Jun 2023
Response from FRONT on 13 Jun,2023
Thanks for staying with us. Thank you for saying that it is wonderful.We will continue to promote to provide better service.We appreciate your feedback!