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Reviews of Hotel Art Inn Namba

2.5 out of 5
Hotel Art Inn Namba
2-4-22 Namba, Osaka, Osaka

Reviews

8.0

Very good

Rating 10 - Excellent. 114 out of 348 reviews" "
Rating 8 - Good. 138 out of 348 reviews" "
Rating 6 - Okay. 68 out of 348 reviews" "
Rating 4 - Poor. 14 out of 348 reviews" "
Rating 2 - Terrible. 14 out of 348 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nikheel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great with very friendly staff and a comfortable bed. It was in the PERFECT location to explore Dotombori and do a lot of shopping. Our room was small (as expected) and had all the amenities we needed. It could use a little extra cleaning as it had scuffs on the wall and a dirty shower curtain. However, we were thankful to get checked-in early, and leave luggage after check-out so we could shop more. Thanks for the great stay!
Stayed 2 nights in Dec 2023

8/10 Good

Lai Sze

Liked: Cleanliness, staff & service, amenities
Although the room is small but the price is cheap which you can reach eat and shopping places by 1 to 2 mins, so no complaint at all. Further, if providing a water boiler in the room, it'll will be great. Staff don’t speak English much, English reading guidelines will be helpful.
Stayed 2 nights in Nov 2023

10/10 Excellent

Agus

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, so close to Dotonbori and the station, great hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value in a prime location close to Namba station. There's a Filipino employee at check-in who is very friendly and speaks excellent English.
Stayed 1 night in Apr 2023

10/10 Excellent

hery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It was fancier than expected. The temperature for water was a little hard to adjust.
Stayed 1 night in Mar 2020
Response from OYO Customer Excellence Team on 19 Mar,2020
Thank you for choosing to stay with us for your trip. Also, we sincerely thank you for taking the time out to write a review for us. We will strive our best to improve our service and facilities from the given reviews. We look forward to serving you again in the future.

10/10 Excellent

PeiPei

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than I expected! Will be back if I go Osaka again!
Stayed 1 night in Mar 2020
Response from OYO Customer Excellence Team on 19 Mar,2020
Thank you for choosing to stay with us for your trip. We are glad to hear that your stay with us has been a good one. We strive to make our future guests' stay a memorable and enjoyable one. We certainly look forward to delighting you once again during your next stay with us!

2/10 Terrible

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Feb 2020
Response from OYO Customer Excellence Team on 17 Feb,2020
Thank you for choosing to stay with us. We are sorry to hear that you were unsatisfied with your stay, but as we aim to make all our guests satisfied, all our staff will work hard to improve.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Too small
Very small for a couple staying for holiday. No space to walk with two luaggges
Stayed 3 nights in Jan 2020
Response from OYO Customer Excellence Team on 4 Feb,2020
Thank you for choosing to stay at our hotel. We are sincerely sorry for making you disappointed and causing inconvenience to you during your stay with us. We take in all our guests' comments and review seriously, and we will strive to improve based on your comments and reviews. Last but not least, please allow us to thank you for leaving us a valuable review for us. Once again, we are sincerely sorry for not being able to make you feel satisfied with our service and facilities during your stay, but as we try to improve, we hope that you will consider staying with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from OYO Customer Excellence Team on 16 Feb,2020
この度は当館のご利用ならびにレビュー投稿ありがとうございます。 またのご利用お待ちしております！

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pros: staffs are super friendly and nice, housekeeping was amazing, location is convenient and near everything especially Namba station, made the travel with suitcase a breeze cons: room we had was smaller than we though, but we made it work overall: will go back the next time we go to Japan
Stayed 7 nights in Nov 2019
Response from OYO Customer Excellence Team on 13 Dec,2019
Thank you for choosing to stay with us for your trip. In order to meet up to all our future guests' expectations, and to make all of our guests feel at home, all of our staff will strive to improve our services and facilities. We will put in our heart and effort to welcome you for your next visit, and we hope to serve you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very close to Namba station, Shinsaibashi, Dotonbori. Five minutes' walk can visit the most popular area.
Stayed 4 nights in Nov 2019
Response from OYO Customer Excellence Team on 13 Dec,2019
Thank you for choosing to stay with us for your trip. Also, we sincerely thank you for taking the time out to write a review for us. We will strive our best to improve our service and facilities from the given reviews. We look forward to serving you again in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and nice person , I suggest you can stay at here
Stayed 6 nights in Nov 2019
Response from OYO Customer Excellence Team on 13 Dec,2019
Thank you for choosing to stay with us for your trip. We are very thankful for your wonderful comment, and this comment is indeed a great encouragement to us. We will strive to work hard to fulfil the requests given to satisfy all our guests. If possible, we look forward to serving you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good lacation and friendly staffs.room is small but new and clean.
Stayed 3 nights in Nov 2019
Response from OYO Customer Excellence Team on 13 Dec,2019
Thank you for choosing to stay with us for your trip. We are glad to hear that your stay with us has been a good one. We strive to make our future guests' stay a memorable and enjoyable one. We certainly look forward to delighting you once again during your next stay with us!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that the staff knew who we were. We got a deluxe double bed room which was big enough to leave 2 medium sized suitcases opened plus plenty of room to move about.
Stayed 5 nights in Nov 2019
Response from OYO Customer Excellence Team on 22 Nov,2019
Thank you for choosing to stay with us for your trip. We are glad to hear that your stay with us has been a good one. We strive to make our future guests' stay a memorable and enjoyable one. We certainly look forward to delighting you once again during your next stay with us!

10/10 Excellent

JS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in & out was fast and easy. Friendly and helpful counter staff. We booked a room for 3 pax (4 night stay). Room and toilet were small as expected. But we are still able to open up 3 luggage at the same time (2x28inch & 1x25inch) however left very limited walking space. 5mins walk from train station. 10mins walk to the crowded street of dotonbori. Hotel provide water dispenser on our room level. 7-11 & Lawson are just across the street. Must try the ramen shop directly opposite Lawson! It’s super oishi! No complain about the hotel for this price we paid. Will come back if we are flying to Osaka again.
Stayed 4 nights in Nov 2019
Response from OYO Customer Excellence Team on 20 Nov,2019
Thank you for choosing to stay with us for your trip. We are glad to hear that your stay with us has been a good one. We strive to make our future guests' stay a memorable and enjoyable one. We certainly look forward to delighting you once again during your next stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from OYO Customer Excellence Team on 21 Nov,2019
この度は当館をご利用頂き誠にありがとうございます。今後ともより良い宿泊施設を目指し精進して参りますので、またお近くにお寄りの際は、当施設をご指名頂けると幸いでございます。 またのご利用心よりお待ちしております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel breakfast
Hotel breakfast
Stayed 4 nights in Oct 2019

8/10 Good

FloydC, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very close to Dotonbori and all the eateries and shops in that area. Also close to the Namba station. Overall this is a good hotel to stay if touring Osaka and it's surroundings. The proximity to Namba station is a plus, as it takes you everywhere in Osaka, and straight shot to Nara on the Kintentsu line. The cons were no views (just another building next door), breakfast was ok (7-11 next door had better food), and most importantly, no laundry. So make sure you bring extra extra clothes. If you can deal without those amenities, this hotel will do.
Stayed 3 nights in Oct 2019
Response from OYO Customer Excellence Team on 20 Nov,2019
Thank you for choosing to stay with us for your trip. Also, we sincerely thank you for taking the time out to write a review for us. We will strive our best to improve our service and facilities from the given reviews. We look forward to serving you again in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Convenient. Quiet. Smaller than expected. Only one room key and need to drop to the counter if going out.
Stayed 4 nights in Oct 2019
Response from OYO Customer Excellence Team on 20 Nov,2019
Thank you for choosing to stay with us for your trip. Also, we sincerely thank you for taking the time out to write a review for us. Though there are many areas that we need to improve on, we will strive our best to be one of the better accommodations you can find. We look forward to serving you again in the not too distant future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Great location! Near train exit and lots of restaurants around. 3 mins walk to dontonburi.
Stayed 4 nights in Sep 2019
Response from OYO Customer Excellence Team on 2 Oct,2019
Dearest Guest, Thank you for choosing to stay with us for your trip. We are very thankful for your wonderful comments, and these comments are indeed great encouragement to us. We strive to work hard to fulfill the requests given to satisfy all our guests. If possible, we look forward to serving you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Food, shopping, metro station and everything all near by. Would stay there again next time in Osaka. Room was small but you pay for what you get
Stayed 5 nights in Sep 2019
Response from OYO Customer Excellence Team on 23 Sept,2019
Hi, Thanks for sharing your valuable feedback with us. Your kind words encourage us to achieve a new standard of overall experience. Regards, OYO Customer Excellence Team

10/10 Excellent

JAB, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Namba! Filipino staffs are very helpful as well.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff that could accommodate my requirements
Stayed 4 nights in Sep 2019
Response from OYO Customer Excellence Team on 11 Sept,2019
Delighted to know that you loved our services, Have a pleasant day ahead :) Regards, OYO Customer Excellence Team

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is very near to osaka's shopping area like dotonbori, amerikamura, denden town, and shinsaibashi. There are plenty of restaurants nearby and donki supermarket is just 5 minutes away. Most importantly namba osaka train station is just 2 mins by walk where you can save money for transpo. Staff are approachable specially Cristine. Will definitely stay here again on our next family osaka adventure.
Stayed 2 nights in Aug 2019
Response from OYO Customer Excellence Team on 4 Sept,2019
Thanks for such a lovely review, Susana! Delighted to know you liked our services. Hope to welcome you again soon. Regards, OYO Customer Excellence Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast variety is lease, hope can give more choices
Stayed 3 nights in Aug 2019
Response from OYO Customer Excellence Team on 4 Sept,2019
Hi, Thanks for spending your valuable time to write the review. Feedback and suggestions of our valued guest like you always motivate us to improve our services further. Regards, OYO Customer Excellence Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mediocre
We have been to different hotels in Japan and this hotel definitely has the smallest rooms. There is no joke when they say 9 square meters. We barely had space for our luggages. Despite the small rooms, this hotel is very close to Dotonbori and Nambe station which is very nice. The mini fridge in our room was barely working and when you leave the room, all the electricity in the room cuts off including the mini fridge, so our food and drinks all spoiled. They should really try to solve this issue. They also make you leave your key at the front desk everytime you leave the hotel which feels a bit silly and unnecessary. I probably won't return to this hotel due to poor amenities and small room size.
Stayed 3 nights in Aug 2019
Response from OYO Customer Excellence Team on 26 Aug,2019
Sorry for the hassle you faced, We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, OYO Customer Excellence Team

10/10 Excellent

Lalaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from OYO Customer Excellence Team on 24 Aug,2019
Hey Lalaine! Thanks a ton for backing us up with the perfect rating. We will bring out the best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, OYO Customer Excellence Team

6/10 Okay

Kenny

Liked: Cleanliness, room comfort
OYO 644 Hotel Art Inn Namba
OYO 644 Hotel Art Inn Namba, this hotel was hard to find, the room was too small, the breakfast food choice was little, the hotel staffs were not helpful.
Stayed 4 nights in Aug 2019
Response from OYO Customer Excellence Team on 24 Aug,2019
Hi, Kenny! We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, OYO Customer Excellence Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from OYO Customer Excellence Team on 24 Aug,2019
Glad to see that you have rated us super, Hope to serve you soon with an even more happening stay. Regards, OYO Customer Excellence Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good overall.i cannot think of any bad experience at mystay there
Stayed 8 nights in Jul 2019
Response from OYO Customer Excellence Team on 24 Aug,2019
Hi,We are glad to see that you liked our services. Keep this love coming :) Regards, OYO Customer Excellence Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Namba station and Dotonbori. The room is tiny but fit for 2 persons and full facilities.
Stayed 4 nights in Jul 2019
Response from OYO Customer Excellence Team on 24 Aug,2019
Hi, Thank you for sharing your feedback. We’ve cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, OYO Customer Excellence Team

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019
Response from OYO Customer Excellence Team on 24 Aug,2019
We’re grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, OYO Customer Excellence Team

6/10 Okay

DF, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location and staff were excellent. The room was very small and the stairs (fire escape) were full of supplies.
Stayed 3 nights in Jul 2019
Response from OYO Customer Excellence Team on 24 Aug,2019
Hi, Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, OYO Customer Excellence Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pretty small but nice and clean. Comfortable bed and nice lobby for breakfast. Staff is nice and was happy with my stay here
Stayed 5 nights in May 2019
Response from OYO Customer Excellence Team on 26 Aug,2019
Hi, Thank you for sharing your feedback. We’ve cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, OYO Customer Excellence Team

10/10 Excellent

Verified traveller

Stayed 8 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Pros: -Great location, 2 minutes from Namba subway station and so close to Dotonbori -Room bigger than expected for accomodation in Japan -Room is a bit old but cleanliness is acceptable Cons: -Limited options for breakfast (but there are so many food options nearby I'd opt for those instead) Overall would probably stay again due to its great location, but the interior could use some updating.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location
Choose this hotel for the location and nothing else. The room and toilet are small but if you are not fussy, it will be a pleasant stay. The hotel provided free breakfast. Again if you are not fussy, it will be ok. Nearest subway is exit 25. If you have luggage, take the elevator from exit 15B at Namba Hips. The room is a little gloomy because there is no natural lighting. The sink is also so tiny that we had a hard time keeping the floor dry while washing our hands. I love the location of the hotel.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so conveniently close to the Namba Station, Dotonburi and Shinsaibashi shopping area. There are also 7-11 and Lawson store nearby. Perfect location. Rooms are small but sufficient as all you need is a place to shower and sleep.
Stayed 3 nights in May 2019

8/10 Good

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, happy with the stay, very convenient.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was good. Location superb. Great value for money.
Stayed 2 nights in May 2019

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Hotel Art Inn Staff on 27 May,2019
Thank you for your evaluation. We are waiting and looking forward again for your next stay at hotel art inn namba. Thank you very much. Have a great day!

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Hotel Art Inn Staff on 27 May,2019
Thank you for your evaluation. We are waiting and looking forward again for your next stay at hotel art inn namba. Thank you very much. Have a great day!

8/10 Good

Cathy, Texas

Liked: Staff & service
Mom and teen boys
The room was small but pretty clean. Great location. Easy to get to from the Namba station. Super close to Dontobori area. The staff was helpful and very nice. We ended up paying extra to get a later check out because the 10:00am check out time is very early.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good location Convenient & good idea to leave room key at recep when guests are going out of hotel Room & bed too small
Stayed 6 nights in May 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great value and location. Minutes walk from Namba station and night-life area. Can hear your neighbors if they're loud, but otherwise the room is big enough and very clean.
Stayed 3 nights in May 2019
Response from Hotel Art Inn Staff on 20 May,2019
Thank you Mr. David for your evaluation, We are waiting and looking forward again for your next stay at hotel art inn namba. Thank you very much. Have a great day!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and reasonable price. Recommendation to stay. 5 star for cleanliness but don’t expect spaces room which is very normal in Japan. After all, a perfect to stay.
Stayed 5 nights in May 2019
Response from Hotel Art Inn Staff on 20 May,2019
Thank you for your evaluation, We are waiting and looking forward again for your next stay at hotel art inn namba. Thank you very much. Have a great day!