What is the Best Price Guarantee?
It's simple! Expedia guarantees you're getting the best price on stand-alone hotels and packages (hotel+air) on Expedia.com.sg.
If you should find a better price online for the same hotel or package on another Singapore-based website contact us within
1 month (30 days) of the booking date we will credit your account the difference and give you a SGD 50 single use coupon.
What does the Best Price Guarantee apply to?
The Best Price Guarantee covers all stand-alone hotels and packages (hotel+air) booked on
www.expedia.com.sg See restrictions
How do I take advantage of the Best Price Guarantee?
Just call 800-120-5806 within 1 month (30 days) of booking and tell our customer support representative where you found the lower eligible price.
Price Guarantee Terms & Conditions
Expedia Best Price Guarantee.In the event that you find a lower publicly available rate for stand-alone hotels
and packages (hotel + air) on Expedia.com.sg ("Expedia Singapore") or on another Singapore-based website within 1 month (30 days)
of booking with Expedia Singapore, we will credit your account the difference. In addition, we will give you a SGD 50 single use
coupon that can be used towards a future booking of an Expedia Special Rate hotel or air plus hotel package on Expedia Singapore.
This Expedia Best Price Guarantee is subject to these Terms and Conditions.
Notifying Expedia of a Claim. You must contact us at 800-120-5806 prior to booking or within 1 month (30 days)
after you made a booking on Expedia Singapore to make a claim under the Expedia Best Price Guarantee.
The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives
applying the criteria set out below.
Must be "Apples to Apples" Comparison.. The Expedia Best Price Guarantee is available only for exact itinerary matches,
for example, specific carrier or provider (including class of service), hotel (including room type), applicable refund policy,
and the exact same dates and times of travel or service as booked through Expedia Singapore. For any stand-alone product booking
(e.g., a hotel room), the comparison must be to the same product purchased stand-alone through another website (i.e., not part of a hotel + air travel package).
Except as noted below, the Expedia Best Price Guarantee applies only to the cost of booked travel, as presented in the Expedia Singapore search
results, inclusive of taxes and fees. The Expedia Best Price Guarantee is not available for bookings on websites where the carrier, property,
rental car company, itinerary or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price
(if any), including, without limitation, any residency, regional and age-related requirements.
Comparison Rates Must Be Available to the General Public Online. The Expedia Best Price Guarantee applies only to prices both advertised
and available to the general public on an English-language website. For example, this does not include rates offered on membership program websites,
corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via
auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not
come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted and able to be booked, and paid for
in Singaporean Dollars (without the use of a currency exchange calculator) at the time you contact the Expedia Singapore customer service
Important Note Packages.When you book a travel package (i.e., air + hotel) with Expedia Singapore, the Expedia Best Price Guarantee
applies to the cost of the travel package inclusive of taxes and fees.
Verification of Claims. So that Expedia Singapore can confirm that the lower quote is genuine, available and able to be booked by the general public,
all requests and claims, including receipts, are subject to verification by Expedia Singapore customer service representatives. Expedia Singapore will not
accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia Singapore customer service representative.
Nor will Expedia Singapore verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
You must provide the customer service representative with all requested information relating to the lower price including, without limitation, the address of
the website on which the lower price is available, the identity of the relevant travel goods or services and the applicable dates for use of same.
Failure to provide the Expedia customer service representatives with sufficient evidence or details of the lower price may result in invalidation of your claim.
For verification of non-prepaid hotel bookings, the customer service representative will instruct you to mail a copy of your hotel receipt to Expedia Singapore
within thirty (30) days after you have completed the hotel stay. Verified requests will receive a credit to the credit card used for the booking,
within approximately seven to ten (7-10) days of verification.
Limits on Coupons. Limit one (1) fifty dollar (SGD 50.00) coupon per entire booking, and a maximum of three (3) coupons per customer per calendar
month (regardless of the number of accounts used by the customer). Each coupon is valid for one (1) year from the month of issuance and is subject to
the coupon terms & conditions provided with the coupon. The booking must be more than the minimum spend of SGD 25.
Changes. Expedia may modify or discontinue the Expedia Best Price Guarantee or restrict its availability to any person, at any time,
without prior notice or liability to you, except where excluding or limiting liability is prohibited by law. The terms that are in effect at the time
of your booking will determine your eligibility under the Expedia Best Price Guarantee. No change in the Expedia Best Price Guarantee will affect any
coupon that has already been issued to you. The failure by Expedia to enforce any provision of these Expedia Best Price Guarantee Terms & Conditions shall not constitute a waiver of that provision.
Miscellaneous.These Expedia Best Price Guarantee Terms & Conditions are governed by the laws of State of Washington, USA and any dispute
arising out of or in connection with these Expedia Best Price Guarantee Terms & Conditions shall be submitted to the exclusive jurisdiction of the
courts located in Bellevue, Washington, USA. If any part of the these Expedia Best Price Guarantee Terms & Conditions is determined to be invalid or
unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision
that most closely matches the intent of the original provision and will continue in effect. These Expedia Best Price Guarantee Terms & Conditions
constitutes the entire agreement between you and Expedia with respect to this Best Price Guarantee and supersedes all prior or contemporaneous
communications and proposals, whether electronic, oral, or written, between you and Expedia.