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Reviews of Hotel Imperial Bukit Bintang

2.5 out of 5
Hotel Imperial Bukit Bintang
76-80 Changkat Bukit Bintang, Kuala Lumpur

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 138 reviews" "
Rating 8 - Good. 48 out of 138 reviews" "
Rating 6 - Okay. 45 out of 138 reviews" "
Rating 4 - Poor. 11 out of 138 reviews" "
Rating 2 - Terrible. 5 out of 138 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Mittagong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service, wakeup call, airport arrangement. everything in walking distains
Stayed 2 nights in Apr 2024

4/10 Poor

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
Excellent location near to MRT, noisy loud music till 1am from KTV joints and street band performers from my room at level 6.Hotel undergoing renovations.
Stayed 3 nights in May 2023
Response from kokseng on 5 Jun,2023
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.

2/10 Terrible

Soh

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude & bad attitude
Staffs are super rude and bad attitude hotel are under renovations very noisy couldn’t sleep at all
Stayed 2 nights in May 2023
Response from mr.kokseng on 20 May,2023
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.

6/10 Okay

MA

Stayed 1 night in Oct 2022

10/10 Excellent

myra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's located on the centre which very convenient and the staff also very helpful and friendly
Stayed 3 nights in Sep 2022
Response from kokseng on 6 Oct,2022
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you

10/10 Excellent

OMA

Stayed 2 nights in Aug 2022
Response from kokseng on 12 Sept,2022
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

6/10 Okay

Peng Choy

Stayed 1 night in Jul 2022

8/10 Good

Jackie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Friendly n fabulous staff
Stayed 2 nights in Jun 2022
Response from kokseng on 12 Jul,2022
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

6/10 Okay

Daniel, KUCHING

Travelled with partner
Disliked: Amenities
Drinking water was not exchange. there is only half of water left. No coffee or tea provided.
Stayed 2 nights in Apr 2022
Response from Liz Ng on 26 Apr,2022
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from kokseng&front desk on 25 Feb,2020
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

10/10 Excellent

YONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from kokseng & front office on 13 Feb,2020
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from kokseng&front desk on 10 Feb,2020
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy
We stay for 1 night. Noisy along busy road. Will not stay again in future.
Stayed 1 night in Dec 2019
Response from kokseng&front desk on 1 Jan,2020
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2017
Response from kokseng&front desk on 21 Nov,2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hood take high floor
Stayed 1 night in Oct 2017
Response from kokseng&front desk on 21 Nov,2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

4/10 Poor

Abdul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception was so rude When I ask him I want see the room he threw my passport on the desk and he charge me extra money. Inside the room was dirty all the carpet is dirty and smile really bad
Stayed 4 nights in Oct 2019
Response from kokseng&front desk on 21 Nov,2019
Thank you for your feedback. We have looked into this matter and verified it with our front desk personnel. We believe that it was a misunderstanding which had already been resolved amicably. We apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Location is excellent
It's all about location. Transit system within 20m of front door as is Jalan Alor. Free GoKL bus around the corner, in heart of Bukit Bingtang but away from the noisy nightclub/bars. Hotel is old but the room is large, solid walls but ventilation in bathroom is just a grill and cigarette smoke does come in from other rooms, only slightly but it can be detected. Has a kettle, 2 mugs and spoons but nothing else, where is the tea and coffee? I would stay here again.
Stayed 2 nights in Oct 2019
Response from kokseng&front desk on 20 Oct,2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

6/10 Okay

Fulus

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from kokseng&front desk on 29 Sept,2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

4/10 Poor

Verified traveller

Disliked: Amenities
Stayed 2 nights in Jul 2019
Response from kokseng&front desk on 2 Aug,2019
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you

6/10 Okay

Kian T

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from kokseng&front desk on 28 Jul,2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from kokseng&front desk on 30 Jun,2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from kokseng & front desk on 8 Jun,2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
good view, good air con, staff friendly, location convenience
Stayed 2 nights in Apr 2019
Response from KOKSENG&FRONT DESK on 17 Apr,2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

8/10 Good

Ab sitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfactory and would consider next stay.
Stayed 2 nights in Mar 2019
Response from kokseng&front desk on 2 Apr,2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

6/10 Okay

Teh

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2019
Response from kokseng&front desk on 19 Feb,2019
thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from kokseng&front desk on 7 Feb,2019
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you

8/10 Good

Verified traveller

Hotel staff donno how to smile
Stayed 2 nights in Dec 2018
Response from kokseng on 19 Dec,2018
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you

6/10 Okay

STEPHEN

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy
Stayed 2 nights in Dec 2018
Response from kokseng on 12 Dec,2018
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2018
Response from Ms Liz Ng on 4 Dec,2018
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from kokseng on 2 Dec,2018
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you

6/10 Okay

Calvin, Kuching, sarawak

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room condition dirty, air cond fan dirty yet making a irritating noise, few lights blown. No maintainance. The great things is the location.
Stayed 2 nights in Oct 2018
Response from kokseng on 19 Nov,2018
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very close to shop and esay to find a place for eat
Stayed 2 nights in Sep 2018
Response from farid on 21 Sept,2018
Thank you for your great review. We will look forward for your return. Have a nice day

10/10 Excellent

Kolik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from farid on 21 Sept,2018
Thank you for your great review. We will look forward for your return. Have a nice day

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2018

6/10 Okay

mike, singapore

Disliked: Staff & service, property conditions & facilities
Hotel meant more for clubbers
3 out of 5 of the electrical plug is not working. The toilet bowl is too low n small. The chamber maid always make up the room ckean during our stay. Good job!
Stayed 3 nights in Apr 2018
Response from farid on 21 Sept,2018
We valued your feedback and we will look into the matters immediately. We look forwards for your return, have a nice day.

8/10 Good

Thi Bich Nga

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

10/10 Excellent

est, sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to go to shoppings malls.
Near shopping mall. Easy to find food. Staff firendly and helpful.
Stayed 1 night in Apr 2018
Response from farid on 21 Sept,2018
Thank you for your great review. We will look forward for your return. Have a nice day

8/10 Good

Siti Amal Rasyidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ling

Liked: Staff & service
Stayed 3 nights in Jan 2018
Response from Bryan on 23 Jan,2018
We are looking forwards for your return. Thank you, Have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel review
Great location and price. Spacious room for family (4 pax) room but not room for 3 pax. Should supply supplementary coffee n tea bag n sugar. Air con controller for room 502 was faulty.
Stayed 2 nights in Jan 2018
Response from Bryan on 23 Jan,2018
We valued your feedback and we will look into the matters immediately. We look forwards for your return, have a nice day.

8/10 Good

Regine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Bryan on 23 Jan,2018
Thank you very much and we look forward for your next visit. Have a nice day

8/10 Good

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is conveniently located nxt to the mrt line. Plenty of street food n coffeeshops. Staff r courteous.
Stayed 1 night in Nov 2017
Response from Bryan on 23 Jan,2018
Thank you for your great review. We will look forward for your return. Have a nice day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel central of bukit bintang.
The hotel is in Bukit Bintang. Nice hotel however that area always traffic jam, especially during night time.

8/10 Good

kyra, malaysia

Liked: Room comfort
Disliked: Cleanliness
Nice
Good location.. Easy to find food n mall..will come again next time although certain bad experience gone through Let past be past..open new chapter by improving De hotel services and so on

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice location
strategic location near to my prefer shopping mall..plenty of food choices nearby & the location never sleep.

6/10 Okay

J

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel
The hotel room has a door that connects to next room.. It doesn't feel safe even though is locked as there was once someone from the next door try to open and turning the knob. It is not soundproof thus lot of noise can be heard in the night. I Will not return.

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience
I was not happy with the employees, on the first day I was there our lights shutoff in our room we told the front desk and they laughed

4/10 Poor

Yap

Disliked: Property conditions & facilities, room comfort
Bad
Less of parking, the room is not comfort, i can hear people talk beside our next room. Somemore outside is so noise, im not sure whats was happend outside, i check out around 5.30am, is a bad experience for me, i wont come back next time.