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Reviews of Hotel Metro at KL Sentral

2.5 out of 5
Hotel Metro at KL Sentral
No. 3, Jalan Thambypillai, Brickfields, Kuala Lumpur

Reviews

7.0

Good

Rating 10 - Excellent. 54 out of 402 reviews" "
Rating 8 - Good. 173 out of 402 reviews" "
Rating 6 - Okay. 107 out of 402 reviews" "
Rating 4 - Poor. 45 out of 402 reviews" "
Rating 2 - Terrible. 23 out of 402 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Fareed

Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Judith

Stayed 1 night in Dec 2022

4/10 Poor

Raja

Business traveller
Liked: Cleanliness
Disliked: Amenities
Less than 10 TV channels. Thin walls. They put me in a cheaper room than the one I paid for. Don't pay for breakfast if you are only 1 person. Front desk staff mostly unfriendly. Overall Ok, but I would not stay there again, as I did not enjoy my stay and thought it was poor value.
Stayed 7 nights in Sep 2022

10/10 Excellent

hasnizul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and tidy
Stayed 1 night in Feb 2022

10/10 Excellent

Yong m

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

MOHD SHAHIDAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Standard rooms are... Pretty average. Superior or Deluxe are the minimum of what I'd be happy to stay in for more than a night.
Stayed 1 night in Jan 2020
Response from The Management on 1 Feb,2020
Dear Valued Guest, Greetings from Metro Hotel KL Sentral! Thank you for rating our hotel and sharing your feedback. We hope you enjoyed your stay with us and look forward to welcoming you again soon.

6/10 Okay

Verified traveller

Liked: Staff & service
the pros is still walkable to the central station, breakfast buffet has to walk 100m to a restaurant but only offer set menu with little choice, shower is not adjustable and can wet the whole toilet floor which maybe slippery
Stayed 7 nights in Dec 2019
Response from The Management on 1 Feb,2020
Dear Valued Guest, Greetings from Metro Hotel KL Sentral! Thank you for the time taken to highlight your recent encounter regarding your stay with us.We're truly sorry that your stay had not been up to your expectations. The management take this issues very seriously as our guests are our top priority.We apologies for the inconvenience caused and we hope that you will give us another to look after you i the near future.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The floor was a bit sticky when we entered the room. The description indicated a room with city-view, but our room was facing the back structure of another building. We have booked 2 rooms with a queen bed as per described. However the hotel did not provide a room with queen bed for 1 of the rooms. If there is no room available, it should be stated at the point of booking, not at check in! Hope the hotel can hold on to what has been promised at the time of booking.
Stayed 2 nights in Dec 2019
Response from The Management on 1 Feb,2020
Dear Valued Guest, Greetings from Metro Hotel KL Sentral! Thank you for the time taken to highlight your recent encounter regarding your stay with us.We're truly sorry that your stay had not been up to your expectations. The management take this issues very seriously as our guests are our top priority.We apologies for the inconvenience caused and we hope that you will give us another to look after you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and shopping mall. Indian and Chinese food nearby.
Stayed 2 nights in Dec 2019
Response from The Management on 1 Feb,2020
Dear Valued Guest, Thank you for sharing this review with us. We are glad that you enjoyed the stay with the strategic location of our hotel. Nevertheless, we thank you once again for the support and looking forward to your next stay with us.

8/10 Good

HAZAISWANDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy even sorrunding quite noise and bz.
Stayed 1 night in Dec 2019
Response from The Management on 1 Feb,2020
Dear Hazaiswandi, Greetings from Metro Hotel KL Sentral! Thank you for your feedback. We're truly sorry that your experience did not meet your expectation, please allow us to express our sincerest apologies.

10/10 Excellent

Ida, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to train station, easy and convenient to take public transport. Food place is everywhere too!
Stayed 8 nights in Dec 2019
Response from The Management on 1 Feb,2020
Dear Ida, Greetings from Metro Hotel KL Sentral! Thank you for sharing this review with us. We are glad that you enjoyed the stay with the strategic location of our hotel. Nevertheless, we thank you once again for the support and looking forward to your next stay with us.

8/10 Good

Lily

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quite okay for stay a night! Strategic place!
Stayed 1 night in Dec 2019
Response from The Management on 1 Feb,2020
Dear Lily, Greetings from Metro Hotel KL Sentral! Thank you for rating our hotel and sharing your feedback. We hope you enjoyed your stay with us and look forward to welcoming you again soon.

8/10 Good

Verified traveller

Nice and clean
Stayed 1 night in Dec 2019
Response from The Management on 1 Feb,2020
Dear Valued Guest, Greetings from Metro Hotel KL Sentral! Thank you for taking the time to review your stay with us. We very much appreciate the positive comments and are pleased to hear that you had an enjoyable stay. Thank you for your patronage and we look forward to welcoming you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Good central location. Near Nu Sentral and Kl Sentral
Stayed 1 night in Dec 2019
Response from The Management on 1 Feb,2020
Dear Valued Guest, Greetings from Metro Hotel KL Sentral! Thank you for sharing this review with us. We are glad that you enjoyed the stay with the strategic location of our hotel. Nevertheless, we thank you once again for the support and looking forward to your next stay with us.

6/10 Okay

Verified traveller

Travelled with group
Location was good. Room was clean. Food was accessible
Stayed 2 nights in Nov 2019

6/10 Okay

Smith, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the train station. Many eating place nearby.
Stayed 3 nights in Nov 2019

8/10 Good

Pushpitha, Sri Lanka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good, room was clean, check in and out no delay. but when rooms are full they take a big time to attend in the daily Make up room.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Ignatius, Sabah

Liked: Staff & service, amenities, property conditions & facilities
Strategic location. Chinese and Indian Muslim restaurants are just next door!
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The location is very good. Just 5 minutes walk to KL Sentral. Near to Nu Sentral mall, many restaurant around. The room was clean but hotel provide me the room without hair dryer and safety box doesn’t work. I have to ask staffs to resolve this issues for 5 times since I arrived till the next day evening. So wonder how the staffs communicate.
Stayed 3 nights in Oct 2019

8/10 Good

Manjunath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find food but hard to find car parking lot
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location as it does not face the main road where all the traffic noise are.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Nilam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Affordable accommodation with proper hygiene. Close to KL Central which connects to other cities and locations making travelling on your own easier and cheaper.
Stayed 6 nights in Oct 2019

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Overall it was a pleasant stay
Stayed 1 night in Sep 2019

8/10 Good

Abdul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Kochan, Kobe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to kl central, especially bus stop from and to klia, it takes 3 minutes walk approximately.
Stayed 1 night in Aug 2019
Response from nisa on 30 Sept,2019
We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area.

10/10 Excellent

John Bosco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Service
The hospitality of the Manager Ms Jaya was excellent. She ensured of my comfort and meticulously executed.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location of the hotel was good and strategic
Stayed 1 night in Aug 2019
Response from nisa on 30 Sept,2019
We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area.

8/10 Good

Teh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
good value accommodation, close to transportation. Nice Staff.
Stayed 2 nights in Jun 2019

2/10 Terrible

Meenakshisundaram

Disliked: Staff & service, property conditions & facilities, room comfort
Credit Card Information Breach
Air-conditioning didnt work. On informing the housekeeping, they left a pedestal fan and informed that maintenance technician will attend. No one turned up My credit caed details including cvv number was found written on a piece of paper and left for free view by al guests at the front desk. Shocked to see the confidential information shared in your so called secured website is copied by them on a piece of paper and kept on front desk for public view. On enquiry, front desk personnel says, it is their practice and they need to copy the information from website to a piece of paper for charging the guest on daily basis. They charged my card for first day before I checked in and collected second day charge by cash at the counter. I expressed my shock for having put up my credit card details including cvv number on public display. Front office personnel didnt show any remorse for their act and asked me to be rest assured that the information will not be mis-used. I AM SHOCKED..MAY NOT USE YOUR WEBSITE FURTHER IF YOU CANNOT PROTECT CREDIT CARD DATA..
Stayed 2 nights in Jun 2019

8/10 Good

pinky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Ayeen on 27 May,2019
Dear Sir/Madam, Thank you for your review and for choosing Metro Hotel KL Sentral. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area. Thank you, Yours Sincerely, Norhazlin Zaharuddin

8/10 Good

LAVENIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Cleanness good
Stayed 5 nights in Apr 2019
Response from ayeen on 8 May,2019
Dear Sir/Madam, Thank you for your review and for choosing Metro Hotel KL Sentral. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area. Thank you, Yours Sincerely,

6/10 Okay

YinKwong

Disliked: Property conditions & facilities
Bathroom door partial damage, AC filter not clean up trapped with black dust. Self Washup
Stayed 2 nights in Apr 2019
Response from AYEEN on 22 Apr,2019
Dear Sir/Madam, Thank you for your review and for choosing Metro Hotel KL Sentral. We are disappointed to hear of the unpleasant experience you encountered on your recent stay. While the hotel enjoys an excellent reputation for its services, we regret to note that your recent stay experience was not up to the expectation. The unpleasant experience you encountered recently is certainly not acceptable. Please be assured that the hotel is constantly working on maintaining and improving the quality of our service and standards through valuable comments from guests like your good self. Please be assured that we will address the service issues and ensure that our staffs are trained consistently to ensure a similar occurrence does not happen again. We do hope that this incident will not deter you from visiting us again. We thank you for your feedback and hope to be of service to you again. Thank you, Yours Sincerely, Reservation Officer

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Apr 2019
Response from AYEEN on 22 Apr,2019
Dear Sir/Madam, Thank you for your review and for choosing Metro Hotel KL Sentral. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area. Thank you, Yours Sincerely, Reservation Officer

10/10 Excellent

MORZIAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from AYEEN on 22 Apr,2019
Dear Sir/Madam, Thank you for your review and for choosing Metro Hotel KL Sentral. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area. Thank you, Yours Sincerely, Reservation Officer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location
Room was spacious in a 2 single beds room. Location was great, KL Sentral was a mere 10 mins walk. Wifi is exceptionally good.
Stayed 5 nights in Mar 2019
Response from AYEEN on 22 Apr,2019
Dear Sir/Madam, Thank you for your review and for choosing Metro Hotel KL Sentral. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area. Thank you, Yours Sincerely, Reservation Officer

8/10 Good

Latif, Kota Kinabalu

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfume a bit too strong
Stayed 1 night in Mar 2019
Response from AYEEN on 22 Apr,2019
Dear Sir/Madam, Thank you for your review and for choosing Metro Hotel KL Sentral. I have taken note of your comments and I am pleased to inform you that we will be embarking on improving the service standard, facilities and refurbishing the hotel to provide the best experience to all our guests. We sincerely appreciate your kind review and look forward to welcoming you back at Metro Hotel KL Sentral. Thank you, Yours Sincerely, Reservation Officer

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
More upkeep for a good setup of hotel.
Facilities are good but need more mantainance to upkeep the place. Note : damaged items and dead plants in pots are to discard and replace .....
Stayed 2 nights in Mar 2019
Response from AYEEN on 22 Apr,2019
Dear Sir/Madam, Thank you for your review and for choosing Metro Hotel KL Sentral. I have taken note of your comments and I am pleased to inform you that we will be embarking on improving the service standard, facilities and refurbishing the hotel to provide the best experience to all our guests. We sincerely appreciate your kind review and look forward to welcoming you back at Metro Hotel KL Sentral. Thank you, Yours Sincerely, Reservation Officer

6/10 Okay

Abdul Halim

Liked: Staff & service
Stayed 1 night in Feb 2019
Response from AYEEN on 22 Apr,2019
Dear Sir/Madam, Thank you for your review and for choosing Metro Hotel KL Sentral. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area. Thank you, Yours Sincerely, Reservation Officer

4/10 Poor

Tracey

Disliked: Property conditions & facilities, room comfort
The room was damp. Air conditioning kept switching off. The sheets were stained. The walls are paper thin so you can here people in the hallway and the room across the hall. The noise from the start is very loud. Good shower and content location
Stayed 2 nights in Feb 2019
Response from AYEEN on 22 Apr,2019
Dear Sir/Madam, Thank you for your review and for choosing Metro Hotel KL Sentral. I have taken note of your comments and I am pleased to inform you that we will be embarking on improving the service standard, facilities and refurbishing the hotel to provide the best experience to all our guests. We sincerely appreciate your kind review and look forward to welcoming you back at Metro Hotel KL Sentral. Thank you, Yours Sincerely, Reservation Officer

8/10 Good

Verified traveller

Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was so convenient. Just 2 minutes from KL Central.
Stayed 1 night in Feb 2019

4/10 Poor

Omar

Liked: Cleanliness, staff & service
Noisy and no parking.
No parking space, contrary to its ads. Could not sleep at night, the shops has its music loud speaker on. But room is spacious and clean. Not recommend.
Stayed 1 night in Feb 2019

8/10 Good

SORIN PETRICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019