Lobby sitting area
Check availability

Reviews of Hotel Signature International at Pudu

3 out of 5
Hotel Signature International at Pudu
19, Jalan Pudu Lama, Kuala Lumpur, Kuala Lumpur

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 51 reviews" "
Rating 8 - Good. 19 out of 51 reviews" "
Rating 6 - Okay. 11 out of 51 reviews" "
Rating 4 - Poor. 6 out of 51 reviews" "
Rating 2 - Terrible. 4 out of 51 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Christina Donath

Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Jason on 28 Aug,2019
Thank you so much for the feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok it’s good this hotel
Stayed 3 nights in Aug 2019
Response from Jason on 28 Aug,2019
Thank you so much for the feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Jason on 28 Aug,2019
Thank you so much for the feedback.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Check in and out takes alot of time Service and food not that good
Stayed 4 nights in Jun 2019
Response from Ms Shini on 8 Jul,2019
Dear Sir / Madam, Thank you for your feedback and choosing Signature Hotel @ Pudu as a choice of your accommodation. Thank you again for bringing this matter to our attention. We look forward to welcoming you as our esteemed guest in near future. Best Regards The Management

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The bedsheet got dark/black stain. I only realise it the next morning..then the second day, new bed sheet but also, got stain but not as worse as the first day..first night the a/c was not as it should be..i could not sleep as i am sweating...the second night was bit ok because it was raining..
Stayed 2 nights in Apr 2019
Response from Ms Shini on 8 Jul,2019
Dear Sir / Madam, Thank you for your feedback and choosing Signature Hotel @ Pudu as a choice of your accommodation. Thank you again for bringing this matter to our attention. We look forward to welcoming you as our esteemed guest in near future. Best Regards The Management

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are poor condition power point not working kettle not working no place to hang our clothes wouldn't recommend to my friends
Stayed 3 nights in Mar 2019

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think the people working there are wonderful and the area has all that I need.
Stayed 3 nights in Mar 2019

4/10 Poor

GS

Disliked: Staff & service, property conditions & facilities
Location is good, nearby city center and convenient.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
OK some staff not smart need training front desk Room given one card only to the room
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2018
Response from Dilmindar Singh (DIL) on 10 Nov,2018
Thank you for your feedback on your recent stay.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
the utilities and equipment is good. The room also pleasing however the staff does not make me happy because they keep showing a sour face that make me uncomfortable. when i tried to ask about the deposit, they just keep saying the same thing and that does not make me understand. However everything is good and fun.
Stayed 1 night in Nov 2018
Response from Dilmindar Singh (DIL) on 10 Nov,2018
Thank you for your feedback. We shall look into additional training for the staff.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Dilmindar Singh (DIL) on 18 Aug,2018
Dear Guest Thank you for making us your choice of accommodation on your last trip to KL. We were concerned to read of your review score. Unfortunately there was no feedback for us to zoom into the problems you faced. Non the less, we would like to welcome you back as our esteemed guest in the near future so as to evaluate our services once more. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Dilmindar Singh (DIL) on 21 Jul,2018
Dear Guest, Thank you for making us your choice of accommodation on your recent visit to KL. Thank you for rating us highly as per your feedback. We shall be certain to share it with the staff so as to spur them to perform even better. We look forward in welcoming you as our esteemed guest once more in the near future. Best Regards Dilmindar Singh (DIL) Director of E-Commerce

10/10 Excellent

Neeraj

Liked: Cleanliness
Response from Dilmindar Singh (DIL) on 29 Mar,2018
Dear Neeraj, Greetings from Hotel Signature International at Pudu. We would like to thank you for making us your choice of accommodation during your recent visit to Kuala Lumpur. We hope that you had a pleasant stay with us. We look forward in welcoming you back as our esteemed guest.

8/10 Good

Shazwani

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2018
Response from DIL on 9 Mar,2018
Dear Shazwani, Thank you for making us your choice of accommodation on your recent trip to Kuala Lumpur! We are glad that your stay with us was a comfortable one. We look forward in welcoming you back in the near future as our esteemed guest. Best Regards Dilmindar Singh (DIL) On Behalf of Management Team of Hotel Signature International @ Pudu

6/10 Okay

KA WING

Liked: Cleanliness, staff & service, room comfort
Overall Satisfactory Room
The hotel was not easily located. Friendly staff & quick check in. Pleasant stay. Clean room
Response from DIL on 13 Jan,2018
Dear KA WING, Greetings from Hotel Signature International at Pudu! I hope this email finds you well. Thank you for opting us as your choice of accommodation during your recent visit in Kuala Lumpur! We are located on the inner lane and there is a signage pointing to the back. We shall try to see how we can make the signage more obvious. Good to know that the staff provided you with good service and clean rooms. We look forward in welcoming you as our esteemed guest in the near future. Best Regards Management of Hotel Signature International at Pudu

8/10 Good

Azrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from DIL on 13 Jan,2018
Dear Guest, Greetings from Hotel Signature International at Pudu! I hope this email finds you well. Thank you for opting us as your choice of accommodation during your recent visit in Kuala Lumpur! We look forward in welcoming you as our esteemed guest in the near future. Best Regards Management of Hotel Signature International at Pudu

6/10 Okay

Lawrence

No Proper Parking Facility
For those who drive, it is highly not advisable to stay in this hotel as there is no parking facility provided by the hotel, despite being advertised as "free parking". I had to park my vehicle at a makeshift public (chargeable) car park at some 100 meters away and its condition was very bad. The car park was not paved, not asphalted and not lighted at all during the night. There were several potholes around and with poor visibility during the night, 1 of my vehicle bumper's wiper (1 piece unit with the wheel's fender unit) was hit and subsequently broke when my wheel went over a deep pothole. Now, I have to pay over RM400 to replace the whole wheel's fender unit. Never am I going to stay in this hotel again unless their basement car park will be ready, which has never been operational since the first day of the hotel's operation.
Stayed 1 night in Dec 2017

10/10 Excellent

Ram , Johor Bahru

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous Staff
Friendly front office staff who supports and rectifies problems encountereed. Always smiling which is an excellent approach in the industry.
Stayed 1 night in Nov 2017
Response from DIL on 13 Jan,2018
Dear Ram, Greetings from Hotel Signature International at Pudu! I hope this email finds you well. Thank you for opting us as your choice of accommodation during your recent visit in Kuala Lumpur! Good to know that the staff provided you with good service and that you liked the location. We look forward in welcoming you as our esteemed guest in the near future. Best Regards Management of Hotel Signature International at Pudu

4/10 Poor

Jeremy, Subang Jaya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff was where it ended with this hotel.
Stayed in the Pudu Branch for 2 days 1 night. I checked into the hotel around late evening. Firstly the road to the hotel was very dangerous, there was a vehicle on the opposite side of the road who almost crashed into me but luckily he realized and switch back into his lane. The hotel staff was very polite with checking me in, he even asked me permission to answer the phone as he was still serving me. The overall lobby area was quite nice with a good atmosphere. However it ended there, the room was quite small and smelled a bit like sewage. The sheets were clean but stained in many areas with dark spots. The air-cond was completely covered in dust as well as its filters. I could not stand the musky stuffy air so I cleaned it myself. There was absolutely no maintenance for the room at all. There was scratches on the wall caused by the 1 chair provided in the room. There was loud music playing from the streets but ended shortly before mid night. The bathroom was rather ok, equipped with a hair dryer and the shower had very good pressure and water volume. It was quite a good shower but the walls were a bit stained. There is no free parking, you can pay a few ringgit for parking opposite the hotel. Non-locals are subject to tourism tax. Overall I would not recommend this hotel if you have any allergies or slight breathing problems as the rooms are quite unhealthy.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Worst experience!
Hotel staffs are too bad specially the reception. There no room service for a day and I called three times, he spokes very arrogantly but assured me to send a quick room service. After waiting for three hours I didn't get the service. Really annoying. I can't think how this hotel operating in KL.
Stayed 2 nights in Sep 2017

4/10 Poor

Vashkar

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bad service overall.
Room service was to bad. Help from reception was too bad and annoying.
Stayed 1 night in Aug 2017

8/10 Good

Seow

Liked: Staff & service
convenience
Can be more improve.
Stayed 1 night in Aug 2017
Dear Seow, Greetings from Hotel Signature International @ Pudu! We are happy to know that we were your choice during your recent trip to Kuala Lumpur. Good to know that you found convenience in booking with us. We shall continue to improve as per your feedback. We look forward in welcoming you back as our esteemed guest in the near future. Best Regards Management of Hotel Signature International @ Pudu

2/10 Terrible

Paul

Disliked: Staff & service, room comfort
Not a good stay!
Management was poor. Staff at reception desk were slow and indifferent. They were only intereested in money. Breakfast was poor.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
All good, excepting that they ONLY accept cash deposit when you check in.
Stayed 1 night in Jun 2017

6/10 Okay

Tan, Kuala Lumpur

Disliked: Room comfort
Room for improvement
Disappointing 1. The toilet / shower room was malodorous throughout my stay, probably due to malfunctioning sewage system. 2. The water that flowed out from the water pipe next to the toilet bowl was often brown for a few seconds before turning clear. 3. Slippers were, stated on their website, to be included as part of the room charge, it was however not provided and in fact not available at all upon further enquiry. Inconvenient for walking within the room if do not bring own's slippers or indoor footwear. 4. No shampoo. Only soap provided. Inconvenient for washing hair especially for female! Good 1. The bed was comfortable and clean. 2. The manager did apologise for the above 1&2 issues and promised to look into them asap.
Stayed 2 nights in Jun 2017

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service! Gorgeous
Above and beyond service from management and front desk. Truly appreciate everything they did to make us more comfortable. Just need more comfortable mattresses and pillows in the future.
Stayed 3 nights in Jun 2017

10/10 Excellent

Sivapakiam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Dear Guest, Greetings from Signature International @ Pudu! We would like to take this opportunity to thank you for making us your choice of accommodation at Pudu Raya. We look forward in welcoming you back as our esteemed guest.

10/10 Excellent

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for a good stay. Helpful staff as well.
Stayed 1 night in Jun 2017
Dear Kunal, Greetings from Signature International @ Pudu! We would like to take this opportunity to thank you for making us your choice of accommodation at Pudu Raya. It was good to know that you found the property value for money. We are proud that the staff were helpful as well. We look forward in welcoming you back as our esteemed guest.

8/10 Good

Lai Joo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money with basic service!
This is a new hotel which just opening few months ago. I stayed there for 2 nights with my 2 kids. Rooms are clean & comfortable! Most of management staffs are very friendly & helpful especially Akik. However, one or two receptionist still need some training on hotel management as their sevives will effect the image of the hotel. I got a parking space just in front of the hotel entrance. It is very convenient for us to travel around the KL area as this hotel is located on the heart of KL. Good choice for us on trip!
Stayed 1 night in Jun 2017
Dear Lai Joo, Greetings from Signature International @ Pudu! We would like to take this opportunity to thank you for making us your choice of accommodation at Pudu Raya. We are indeed a new establishment. We try our best for the rooms to be both clean and comfortable. We are proud of our management staff assisting you and your family to the best of their ability. We are in the process of training our staff so they can serve our guests better. Thank you for your patience with them. It was great that you managed to get parking at the front of the hotel. We are indeed in a great location so thank you for pointing that out as well. We look forward in welcoming you back as our esteemed guest.

10/10 Excellent

Nurul, Terengganu

Liked: Cleanliness, property conditions & facilities, room comfort
Cleanliness guaranteed
Affordable with satisfaction. Looking forward to come here again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills, but clean, comfy and good location
No frills hotel in a good location. 8 min walk to the train, 10 min walk to Jalan Petaling and 15 min to Jalan Alor. Small rooms, but comfy, good bed and A/C. WiFi worked better in some rooms than others (a friend stayed in another one), but all in all was sufficient. Good place to stay in KL to see the sights.

6/10 Okay

LOKE

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel is new. Thus, it's clean and good. But staffs are no experience and service bad. Everthing refer to manager.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
セーフティーボックスが欲しい
Stayed 2 nights in Feb 2020
Response from michelle on 27 Feb,2020
Thank you for choosing Signature International Hotel @ China Town Pudu, Please be informed that we have safe box facilities available at reception for your usage. We trust the above clarifies your inquiry and look forward to welcoming you again in the near future. Regards - Michelle (Operations)

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
中心街に近いし、チャイナタウンにも近いまた、MrT駅も近いので便利です。 ただ、デポジットが100、税金が20宿泊時に必要だった。 アメニティーは、石鹸のみでシャンプーその他は一切ない。 窓もなく照明を消すと真っ暗になった。日が入らないので時間の感覚がなくなる。時計もない。
Stayed 2 nights in Jan 2020
Response from operations on 25 Feb,2020
Thank you for choosing Signature International Hotel @ China Town Pudu, Please be informed that hotel standards we provide basic amenities such as soap, shower cap, sanitary bag disposal, coffee making and 2 bottles of RO water. We have room with no window and with windows and highly suggest that you book deluxe room - or upgrade with an additional cost from superior room booking which has no window. We have TV in room and can check the time or can contact reception for this information. We trust the above clarifies your inquiry and look forward to welcoming you again in the near future.

6/10 Okay

Shih-Ting

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019
Response from Jason on 28 Aug,2019
Greetings,if you are upset for our service,you can forget it.We are improving our service.Thank you.See you..

6/10 Okay

Verified traveller

Disliked: Cleanliness
位置方便 清潔極需要改善
兩間房住了三天，第一晚半夜才到。早上發覺有些地方未清潔。 廁所 洗手盆 有黑漬，門口走廊有些垃圾，要等到隔天才消失。 位置很方便，轉灣已有便利店，唐人街，食街也近。
Stayed 3 nights in Sep 2018
Response from Dilmindar Singh (DIL) on 1 Oct,2018
569/5000 尊敬的客人， 来自Pudu的Hotel Signature International酒店的问候。 感谢您在最近访问吉隆坡期间为我们提供住宿选择。 我们关注的是洗手盆等清洁问题。 我们一定会将此事告知我们的管家工作人员，并对他们进行更详细的培训。 我们很高兴您喜欢附近的位置和便利店。 我们希望在不久的将来欢迎您成为我们尊敬的客人。 最好的祝福 Dilmindar Singh（DIL） 电子商务总监

8/10 Good

Fabio, TORINO

Liked: Staff & service, property conditions & facilities, room comfort
Hotel vicino a Chinatown
Vicino a Chinatown, hotel bello, camera piccola, pulizie da rivedere
Stayed 1 night in Aug 2018
Response from Dilmindar Singh (DIL) on 18 Aug,2018
Dear Fabio, Thank you making us your choice of accommodation on your recent visit to KL. We appreciate your feedback on the location and hotel. It truly is accessible to many tourist locations. We shall be certain to review the cleaning as well. We look forward in welcoming you back soon as our esteemed guest in the near future. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general, the service is good. Room is clean, wide enough. Location is not too far to the bus or MRT station.
Response from DIL on 9 Mar,2018
Dear Guest, Thank you for making us your choice of accommodation on your recent trip to Kuala Lumpur! We are glad that your stay with us was a comfortable one. Good to know that you found the service to be good and the rooms to be clean. As accurately mentioned, the property is accessible to many tourist locations, malls and various modes of transportation. We look forward in welcoming you back in the near future as our esteemed guest. Best Regards Dilmindar Singh (DIL) On Behalf of Management Team of Hotel Signature International @ Pudu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
교통이 편리한 숙소
MRT역이 걸어서 10분이내 거리에 있어서 교통이 매우 편리했고, 위치상으로도 마음만 먹으면 걸어서 주요 관광지에 접근할 수 있었다. 또한 숙소도 편리했다.
Stayed 4 nights in Jan 2018
Response from DIL on 11 Mar,2018
친애하는 손님, 쿠알라 룸푸르에 최근 여행을 갔을 때 숙박 시설을 선택해 주셔서 감사합니다! 우리와 함께 머무르는 것이 편안한 편 이었기 때문에 기쁘게 생각합니다. 좋은 서비스와 깨끗한 객실을 찾았습니다. 정확하게 언급했듯이이 숙박 시설은 많은 관광지, 쇼핑몰 및 다양한 교통 수단을 이용할 수 있습니다. 우리는 가까운 장래에 우리를 존경하는 손님으로 맞이할 것을 기대합니다. 친애하는 딜미 민달 싱 (DIL) 호텔 시그니처 인터내셔널 @ 푸두 (Pudu) 경영 팀을 대신하여

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and good service
i stay at the hotel on the last thursday.for the first time here. the first impression is reception ,he gives good advice and when i arked he answer with a smiling face. and the hotel is clean ,safe and has good service. my room is comfortable. i have really enjoyed our stay.
Stayed 3 nights in Oct 2017

6/10 Okay

BEATRIZ G

Liked: Cleanliness, property conditions & facilities
No shampoo suply
Good location. They offer toileteries but don't give even shampoo. The deluxe room is minimum size...
Stayed 1 night in Sep 2017

8/10 Good

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, awesome manager
We stayed twice for two nights each. When we first arrived we got a room with a smelly drain (probably it wasn't used regularly because it's a new big hotel). We got a new room immediately. this time the water pressure for the toilet flush was extremely low. we got a new room again. The manager heard about these problems and was really sorry. From this moment on we were treated like king and queen. Everybody was trying to make our stay perfect - and it was perfect! The manager gave us great Information where to go, what to see, how to get there for free and how to bargain in chinatown. He even walked us to the free bus station. All the staff members were always friendly and you could always have a good little chat with them. We had a great time here and would definitely stay here again. Highly recommended!
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

TẠM ỔN
VỊ TRÍ TỐT, TRANG THIẾT BỊ TẠM ỔN, NHÂN VIÊN THÂN THIỆN
Stayed 2 nights in Jul 2017

8/10 Good

佩汝

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推薦的住宿
我們住的是三人房，房間乾淨整潔，只是比較小一些。第一天的早餐很讓人傻眼，應該是因爲遇到馬來人過年的關係，沒得選擇。本來想取消退款，跟店家反應後，主管非常有誠意，接下來兩天的自助式早餐都很不錯。價格也很實惠，整體來說是值得推薦的住宿！
Stayed 4 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
普普
Stayed 1 night in Jun 2017