3 outdoor pools
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Reviews of KL Times Square Residence

3.5 out of 5
KL Times Square Residence
1 Jalan Imbi, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 3 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Lousy reception for TV. Cant watch program. No cups for brushing teeth.
Stayed 1 night in Mar 2020
Response from Nasir on 18 Mar,2020
Thank you for share your experience . we will improved our service . Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good accommodation
Stayed 5 nights in Jul 2019
Response from Nasir Uddin on 5 Aug,2019
Thank you so much for stay with our property and shara your experience.

6/10 Okay

Leonard, Kuala Lumpur, visiting from US.

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property itself was nice. 2 bedrooms that included a master suite and bath, a second bedroom with guest bath. Good size living room and kitchen. The TVs in the bedrooms did not work and the one in the guest bedroom was unplugged and stashed away. There was an iron with no ironing board. The property manager Nasir was polite and professional. There are issues however in passing the knowledge to the tenants. Examples, we expected room service in our 2 night stay, it never happened. Instead the house cleaning staff said we had to contact the property manager. He said that is not so and someone should have come. We had 3 kids with us and 2 needed diaper changes. Also, since we went to the pool several times we only had the shower towels. Lastly there wasn't WIFI service unless I specifically contacted the property manager for it. As someone traveling from outside the country, WIFI is a premium. Overall the room fit our needs, just use this post as a warning that you need to be on top of property management as they will not be helpful unless you ask questions and follow up each step of the way. You are not getting the Berjaya Times Square Hotel experience here, you're on your own.
Stayed 2 nights in Jun 2019
Response from Mr.Nasir on 15 Jun,2019
Thank you for your Experience share with us . we will improve our service and everything . Thank you so much again

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Nasir on 20 May,2019
thank for your review

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Mr.Abdullah on 16 Apr,2019
Thank you so much

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great centrally located property with views of KL. Huge rooms, comfortable, clean and well equipped!
Stayed 2 nights in Apr 2019
Response from Mr. Abdullah on 6 Apr,2019
Thank you for stay with our property. Thank you so much

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2019
Response from Abdullah on 29 Mar,2019
Thank you so much

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019
Response from Mr.Nasir on 8 Jul,2019
Thank you so much for your review.