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Reviews of Summit Hotel KL City Centre

4 out of 5
Summit Hotel KL City Centre
Jalan Raja Laut, Po Box 11586, ;, Kuala Lumpur, Federal Territory of Kuala Lumpur

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 151 reviews" "
Rating 8 - Good. 51 out of 151 reviews" "
Rating 6 - Okay. 33 out of 151 reviews" "
Rating 4 - Poor. 18 out of 151 reviews" "
Rating 2 - Terrible. 12 out of 151 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Amit, Melbourne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome. Very friendly staff. I really enjoyed my stay with family.
Stayed 1 night in Feb 2020

4/10 Poor

Miff, Perth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No laundry facilities, No tour/tickets assistance, No slippers, Blocked Toilet, Difficult to flush the toilet ( I had to hold the lever for a long time), Large leak around the sink, not fixed after 10 days. Very cold tea and coffee at Breakfast, Long hair found in sliced carrot.When I complained they just removed the hair and left the carrot.
Stayed 10 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

MUJEEBUR RAHMAAN

Stayed 4 nights in Dec 2019

8/10 Good

Zainai

Business traveller
Liked: Staff & service, room comfort
Centrally located Hotel
It was a convenient to move from the hotel to KL City.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Md Azmi

Confort
Moderate
Stayed 1 night in Oct 2019

6/10 Okay

Md Azmi

Liked: Cleanliness, staff & service, room comfort
Spacous
Old hotel but spacous quite big
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

Thanh, Kuala Lumpur

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and location. The hotel is very dirty and old, the food is not good. Price is very high
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, happy with good food, clean rooms and well returned again.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The location was not good, breakfast was not good, internet was not good at all, air conditioning was not good at all, the reception was not good at all, over all not a good stay at all.
Stayed 8 nights in Jun 2019

10/10 Excellent

Md Azmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property is centrally located. It is a short walking distance to Bank Negara station. It is also about a 15 minute walk from KLCC mall, and with Mara Mall, and SOGO Mall across the street, shopping is easy. The property is professionally run, and the rooms are clean and comfortable. My only complaint is the TV. It loses signal about every 15 minutes. The property Couldn’t fix it.
Stayed 2 nights in Jun 2019

10/10 Excellent

Siti

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy excess to the city
Stayed 1 night in Jun 2019

4/10 Poor

Wan

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
2star this hotel
Stayed 1 night in May 2019

8/10 Good

SAJID, Leicester

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good location. Best price. Near to Malls and City Centre.
Stayed 9 nights in May 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful, room clean, breakfast area good
Stayed 2 nights in May 2019

10/10 Excellent

AZLAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

zuraini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warmest
The house keeper is good. Staff at lobby very friendly
Stayed 2 nights in Apr 2019
Response from ADMIN on 15 Apr,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

8/10 Good

Hana

Business traveller, Travelled with group
Room space is ok. The lobby air is warm and unpleasent.
Stayed 1 night in Apr 2019
Response from ADMIN on 15 Apr,2019
Thank you for staying with us. We valued your reviews and will improve our service to ensure you have a pleasant stay in the future. Hope to see you again.

10/10 Excellent

HAMZAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and breakfast was awesome
Stayed 1 night in Apr 2019
Response from ADMIN on 9 Apr,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for stay or business trip,good staff helping,clean room, variety of food
Stayed 2 nights in Mar 2019
Response from ADMIN on 1 Apr,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

6/10 Okay

Jose, Terengganu

Business traveller
Liked: Cleanliness, staff & service, amenities
Location strategy Room still old, no upgrading. Only Lobby looks new & fresh.
Stayed 1 night in Mar 2019
Response from ADMIN on 1 Apr,2019
Thank you for staying with us. We valued your reviews and will improve our service to ensure you have a pleasant stay in the future. Hope to see you again.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nothing i like..toilet clogged ... pipe pulled without repair...there is a needle on the hotel carpet..the good thing is not hit my son
Stayed 1 night in Mar 2019
Response from ADMIN on 1 Apr,2019
Thank you for staying with us. We are sorry that you have an unpleasant stay with us. We valued your reviews and will improve on the issue you experienced. Hope you will stay with us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, near to shopping mall and easy to find food around.
Stayed 1 night in Mar 2019
Response from ADMIN on 28 Mar,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

10/10 Excellent

SHAHIRULANUAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
as most hotels are nothing but exciting surroundings area with the convenience of the public
Stayed 1 night in Mar 2019
Response from ADMIN on 28 Mar,2019
Thank you for staying with us. Hope to see you again for your future trip to Kuala Lumpur.

10/10 Excellent

Sirajul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fine. I liked almost all things
Stayed 3 nights in Mar 2019
Response from ADMIN on 27 Mar,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2019

10/10 Excellent

Maisarah, Putrajaya

Liked: Cleanliness, amenities
Location strategic and service staff are friendly
Stayed 1 night in Mar 2019
Response from Admin on 11 Mar,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and location was good
Stayed 1 night in Mar 2019
Response from ADMIN on 1 Apr,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Bilik bersih..lengkap dengan sejadah..iron and iron board...overall..mmg puas hati dgn harga yg dibayar.
Stayed 1 night in Feb 2019
Response from Admin on 5 Mar,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

8/10 Good

Nizam, Malacca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lift was a bit bumpy
Stayed 1 night in Feb 2019
Response from Admin on 4 Mar,2019
Thank you for staying with us. We valued your reviews and will improve our service to ensure you have a pleasant stay in the future. Hope to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and service staff was helpful
Stayed 1 night in Feb 2019
Response from Admin on 2 Mar,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service. Thanks.
Stayed 1 night in Jan 2019
Response from Admin on 2 Feb,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i love stay in this hotel . the room clean and comfortable .
Stayed 2 nights in Jan 2019
Response from Admin on 28 Jan,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

10/10 Excellent

Izzatzr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ready upon arrival.Room cleanliness was good.near by shopping complex.staff was very helpful.breakfast had variety of local food.i will come again to stay here.
Stayed 1 night in Jan 2019
Response from Admin on 28 Jan,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

10/10 Excellent

puteri, putrajaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location in city centre with cheap price and good food.
Stayed 1 night in Jan 2019
Response from Admin on 25 Jan,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room n the staff.
Stayed 1 night in Jan 2019
Response from Admin on 23 Jan,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location. Good facilities and Friendly staff
Stayed 1 night in Jan 2019
Response from Admin on 18 Jan,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location. I was greeted with a smile upon arrival. Room was clean
Stayed 1 night in Jan 2019
Response from admin on 16 Jan,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

8/10 Good

Farida Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in KL and do lots of shopping
Stayed 3 nights in Dec 2018
Response from Admin on 14 Jan,2019
Thank you for staying with us and happy to know that you have a pleasant stay. Hope to see you again for your future trip to Kuala Lumpur.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018

2/10 Terrible

SAM, Auckland Nz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff most of them unable to communicate in English Rooms have old furniture Reception unable to pickup phone on numerous occasions when calling from room Buffet breakfast with not quality food or service Some days staff refused to make eggs n some days they did... poor customer service No laundry service we had to walk a long distance to get to one Lack of air conditioning in lift and lobby.... seems hotel trying to save power Hotel lift also not functioning properly
Stayed 8 nights in Dec 2018
Response from Admin on 19 Jan,2019
Thank you for staying with us. We are sorry that you have an unpleasant stay with us. We valued your reviews and will improve on the issue you experienced. Hope you will stay with us again.