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Reviews of Swiss Garden Residence Kuala Lumpur

3 out of 5
Swiss Garden Residence Kuala Lumpur
2A Jalan Galloway, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 37 reviews" "
Rating 8 - Good. 14 out of 37 reviews" "
Rating 6 - Okay. 5 out of 37 reviews" "
Rating 4 - Poor. 5 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

7.2/10

Cleanliness

7.0/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hkun

Liked: Cleanliness
Property and service
Stayed 1 night in Mar 2024

6/10 Okay

PHILLIP

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Shani

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We had stayed here many times in the past but we did not know that the residences had been sold and to say the place had gone downhill was an understatement!! We were given a room that stunk of cigarette smoke and as we are both non smokers there was no way we could sleep in that room! the next room didn't stink but the kitchen tap was falling off the sink, the microwave didn’t work at all, the lounge was covered in a blanket that needed a damn good wash and there were tiny little ants everywhere, I had to go and buy containers to put any food stuff we purchased in containers which of course would be left behind so the ants couldn’t get into the food, and there are NO SAFES in the rooms anymore. I went down to the desk and was told they had never been safes in the rooms, excuse me yes there was as I had stayed here many many times in the past, I asked where can I leave my cash when I am out of the room??? only to be told to carry it with me in a rude manner!! plus there is no longer breakfast included as now it has been sold the Swiss Garden Hotel has nothing to do with the residences anymore so we had to go and buy a toaster so we could have at least toast for breakfast as there was not one in the room, as much as I love local food having noodles for breakfast is not my thing. We were there for 2 weeks and in that time no housekeeping was done at all, we had the same sheets and towels for the whole time we were there!! Would I ever stay there again?? HELL NO
Stayed 14 nights in Sep 2023

4/10 Poor

Chai, Miri

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Need to upgrade toilet equipment, very bad experience with no water pressure from water tab.
Stayed 1 night in Sep 2023

8/10 Good

mandy

Liked: Property conditions & facilities
Bad tv condition
Stayed 6 nights in Aug 2023

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Vincent

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property has non refundable policy and it is not acceptable because the room is too dirty beyond any reasonable judgement. The property would not communicate.
Stayed 5 nights in Jul 2023

8/10 Good

Rachelle

Travelled with family
Liked: Cleanliness, room comfort
Swiss Garden Residences
Great location in KL and very close to transport options. Jalan Alor is only a short walk away and great for yummy eats. Two bedroom/ two bathroom apartment was perfect for our family, and small shop in the downstairs foyer has options for purchasing extras like water, toilet paper, quick eats etc. Pool and gym area are beautiful (just register with the guard there, before using). Would stay again, for sure.
Jalan Alor
Jalan Alor
Jalan Alor
View from the kids bedroom
Stayed 5 nights in Jul 2023

6/10 Okay

Tong You

Liked: Cleanliness
Average
Stayed 3 nights in Jul 2023

10/10 Excellent

Richard, Reading

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Simple facilities but clean and comfortable Great location for access around the city Staff very helpful
Stayed 4 nights in Jun 2023

10/10 Excellent

Richard, Reading

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ideal central spot for visiting
Stayed 2 nights in Jun 2023

10/10 Excellent

Lee

Liked: Cleanliness, room comfort
Conveniently located,
Nice hotel location. 8 min walk from Hang Tuah Monorail station which connects to KL Sentral and then KLIA Express to KLIA. 3 min walk from Jalan Alor, famous food street. Hotel condition is good, very homely feeling. Big, spacious and clean.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
good place, good view,
the place and view was ok. just when they asked for a deposit. if you use cash take in mind to get it back early if you plan to log out at midnight or early am times as they can only bank transfer and that has a lot of fuss, hidden payments from banks etc.
Stayed 1 night in Dec 2022

4/10 Poor

sarah

Travelled with family
Disliked: Property conditions & facilities
The location is great for people who want to explore KL and eat/drink/shop.

6/10 Okay

ALVIN

Travelled with group
Disliked: Cleanliness
Great location but dated apartment
The location is perfect as it is within walking distance to malls and food. However the unit is rather dated, as the flooring is cracking, and the wardrobe seems like going to fall apart. Not suitable if staying more than 2 nights… get a hotel.
Stayed 2 nights in Dec 2022

6/10 Okay

Lai

Travelled with family
Disliked: Amenities, property conditions & facilities
First apartment still ok, but second apartment are old need upgrading.
Stayed 1 night in Nov 2022

8/10 Good

Kah Fai

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Muhammad Mujahid

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Shalini

Travelled with family
Very difficult to communicate with front desk. requests took forever to get attended to. had to go personally multiple times to resolve queries.
Stayed 2 nights in May 2022

8/10 Good

ISHAK

Stayed 1 night in May 2022

8/10 Good

Kuan Meng

Travelled with family
Amazing View But Old Property
The view is amazing but the property is a bit old.
Stayed 3 nights in Feb 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good stay
It's good But the location is at the busy city. One of the toilets had problem to flush. To park, check in and get to the room are quite tediouis but the management team is helpful. Not really happy with the swimming pool management. They need to be creative and wise on how to arrange and cater many guests with limited number of people at one time.
Stayed 1 night in Nov 2021

8/10 Good

Azizon

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from louay on 3 Jun,2021
Dear Azizon Thank you for leaving such a nice review. We are glad that you and your family loved our services; our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.

10/10 Excellent

Kee

Business traveller
Liked: Cleanliness, room comfort
Parking not Free
Yes. Parking is not free. Be Prepared to pay for more.
Stayed 1 night in Dec 2020
Response from louay on 13 Dec,2020
Dear Kee This review made our day! Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

10/10 Excellent

KIMI, KL

Travelled with family
Liked: Amenities, property conditions & facilities
Amazing stay. Nice ambience with the KL view, clean and very comfortable. Check in was fast coupled with helpful staff (Ziad). Recommended!
Stayed 1 night in Sep 2020
Response from louay on 3 Oct,2020
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

10/10 Excellent

KIMI, KL

Travelled with family
Liked: Amenities, property conditions & facilities
Amazing stay. Nice ambience with the KL view, clean and very comfortable. Check in was fast coupled with helpful staff (Ziad). Recommended!
Stayed 1 night in Sep 2020
Response from louay on 3 Oct,2020
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

8/10 Good

AFIF

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020
Response from louay on 12 Sept,2020
This review made our day! Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

10/10 Excellent

ZulhilmiZainadi, Kuantan

Travelled with family
Liked: Cleanliness, amenities
Great friendly staff. Easy check in and check out
Stayed 1 night in Jul 2020
Response from louay on 31 Jul,2020
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

8/10 Good

WOOJIN

Liked: Cleanliness, amenities, property conditions & facilities
Near local market amd shopping mall
Stayed 4 nights in Feb 2024

4/10 Poor

Aslim

Stayed 2 nights in Jun 2023

10/10 Excellent

Lim

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Mexicanas por el mundo
Fuimos un grupo de cinco amigas rentamos dos hab . Las dos pesimas ! Cero limpieza , nada de amenidades , muy descuidado todo . No había agua caliente . Sin agua ni café para el primer servicio muy mal no lo recomiendo para nada
Stayed 2 nights in Sep 2022

10/10 Excellent

Luciano

Stayed 2 nights in Jun 2022