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Reviews of Zodiac Golden Palace Hotel

2.5 out of 5
Zodiac Golden Palace Hotel
16 Jalan Bukit Bintang, Kuala Lumpur

Reviews

6.4
Rating 10 - Excellent. 47 out of 106 reviews" "
Rating 8 - Good. 5 out of 106 reviews" "
Rating 6 - Okay. 8 out of 106 reviews" "
Rating 4 - Poor. 15 out of 106 reviews" "
Rating 2 - Terrible. 31 out of 106 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

ASHWIN

Disliked: Staff & service
They'd gone out of business, days before !
This hotel is closed!!! Out of business!!!!! You should update your website. I was lucky that a person on the street directed me to this nearby hotel... I feel I deserve a refund for my frustration, even though the management accommodated me in another hotel that they have nearby.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great first visit to KL!
The experience was amazing, close to train station and easy to get around.. no airport shuttle service but they do have cars you can take to the airport for very low price!!
Stayed 1 night in Sep 2017
Response from Management on 21 Oct,2017
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value hotel located
Good hotel in the perfect location in the heart bukit bintang room was clean and comfortable
Stayed 1 night in Sep 2017
Response from Management on 21 Oct,2017
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Management on 6 Nov,2017
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location
Good hotel with amazing location. Friendly staff and good room service
Stayed 1 night in Jul 2017
Response from Management on 21 Aug,2017
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n tidy
5 minutes walk from everything you want to do in bukit bintang. Great location..
Stayed 1 night in Jul 2017
Response from Management on 21 Aug,2017
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Check-in was relatively fast. Got a spacious corner room.Sadly the aircond in this room wasn't cooling properly. Called reception and they immediately switched us to another room which was slightly smaller but reasonably spacious. Had a good night's sleep after that.
Stayed 1 night in Aug 2017
Response from Management on 21 Aug,2017
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

2/10 Terrible

Kean Yueh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and worse hotel
Terrible hotel that I have ever stay before. - Receptionist took me 30 mins on check in progress where there is no others in the lobby. - they given me first room where I only discovered their aircond was spoiled and I requested change another room - changing room progress took me another 25~30mins - second room given, aircond was function but the bed was dirty with black spot on it. totally not hygiene at all. The TV has a very bad signal which they put blame on the TV contractor and TV connector was loosen where you need to push it back else your TV will not function. - Towel provided was stained with dirt which is total not acceptable ( I would rather they don't provide towel in the room instead of making me more frustrated) - HOTEL.com should put some responsibility on showing the rating in search page which I think this deserved 1.0 points. -HOTEL.com should also filter those bad hotel after so many negative feedback about this hotel.
Stayed 1 night in Jul 2017
Response from Management on 5 Aug,2017
first time reported. rest 90% guest are happy staying with us. thanks for your feed back.

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from Management on 12 Jul,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

4/10 Poor

SA, capetown

Disliked: Property conditions & facilities, room comfort
Stairs needs to be cleaned
The stairs seems like it has never been cleaned. Use a vacuume cleaner to clean the carpet on stairs. Shower knob is too small. No hot water. Heater wasn't working.
Response from HOTEL MANAGEMENT on 28 Jun,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY VERY VERY BAD HOTEL!!!!
Very very very dirty hotel. Not worth it as what i paid. Very good location for eat and shop BUT a lot of prostitution surrounding there!!!
Response from HOTEL MANAGEMENT on 18 Apr,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 Terrible

Amz, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Read this first! DON'T STAY HERE!
I'm going to keep this short and snappy as I can go on for a while! The ONLY thing good about this hotel was its prime location near many restaurants and shopping centres. I stayed in room 102. Requested a room with a window. Got a room with NO window. The bed sheet and duvet cover were not washed. They were sprayed with fabric freshener and the bed sheets was full of sweat stains. Part of the duvet cover was chewed by some rodent. Floor is an absolute filth. Don't walk bare foot. Shower was okay but water was not hot enough. Tap and Sink were filthy and was obviously not cleaned before we checked in. No housekeeping during my 10 nights stay. We had to ask for new towels and loo roll etc which we then had to collect from reception. Used towels were then piled up in the room. As there was no housekeeping the trash bin in the room was overfilled. Breakfast is served in another hotel about 100m down the road and the only thing they serve is Indian Poratha and Omelette, EVERYDAY. We only had breakfast twice. Breakfast starts at 9:30am by which time my tours already started so was unable to have breakfast on a few of the days. The staff were okay. There are rats in the ceiling. I don't know how big they are but I'm guessing they are huge as one fell on the ceiling and it made a loud thump as though someone fell over in the room above. I initially thought that until I heard the rats run and scrape it's claws at night. EWW! You get what you paid for but this is not it!
Response from MANAGEMENT on 20 Mar,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 Terrible

Bart, Perth, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not come back there!
Ever present smell of cigarettes; Rooms and bathrooms are in desperate need of new paint, new furniture and carpet. No fridge inside, nor any other available. TV, aircon and water heater work somehow, but better you can find on nearest verge collection. Certainly don't expect any toiletries. Pros I could find in a room: bed and sheets were ok; besides location is good
Response from MANAGEMENT on 20 Mar,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 Terrible

Sophie

Disliked: Cleanliness, property conditions & facilities, room comfort
Really dirty
Might want to consider another hotel - it's so dirty there, I mean filthy. Only good thing is the very nice guy at the reception.
Response from MANAGEMENT on 20 Mar,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 Terrible

ho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and terrible place
This is a terrible hotel, booked 4 nights for a family room. The room consists of 1 queen and 1 single bed, only can move side-way in-between. No table, has only a small stool, about 1 sq. foot, to be share with a family of 3. TV cannot received premium channels, complaints to front desk, no use, promise to fix, but never do. Air-con cannot be control, have to set at 16 degree C. Breakfast is bad as well, only 3 choices to choose from. Housekeeping is terrible too. No soundproof room, but its stated in web page, very noisy during the night. No coffee or tea in the common area, only a water dispenser. We decided to move out after 2 night stays at this terrible hotel. This place should not be call a hotel. I advise all fellow travelers, stay away from this hotel.
Response from General Manager on 4 Jan,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Response from General Manager on 8 Jan,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, dirty, unsafe
DO NOT STAY HERE! Pictures of rooms and room descriptions are highly misleading. The most glaring example: room description said "overlooking the city", but I got a room with no window at all, though that was the least of my problems with this place: - Pretty much everything in the tiny, windowless room was stained and dirty (floors, walls, bedding, etc.). Sheets and blankets seemed to have not been changed and washed in a very long time. - Room smelled of cigarette smoke. - The hotel is located in a red light district and felt very unsafe. It goes without saying that this place does not deserve a rating of 4.0. The fact that 4- and 5-star-reviews that call this place clean, comfortable, or even luxurious (?!) tend to be posted in clusters on the same dates (e.g. Oct 16, Sep 21) should have made me suspicious, but unfortunately, I failed to notice that before booking.
What you see and read is NOT what you get
Response from MANAGEMENT on 7 Nov,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 Terrible

Garrett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't have reservation, cigarette burns in sheets
We booked late at night and when we showed up the hotel said they didn't have our booking. They stated that the room we'd booked wasn't available and offered us to stay in a lower rate room for the price we booked at. Because it was late, we accepted, however when we got to the room it was abysmal: cigarette burns in the sheets, mold and mildew everywhere and very tiny. We left immediately and went to a hotel a block away.
Response from General Manager on 4 Jan,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 Terrible

JEFF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good choice
This is by far the nastiest place I have ever stayed. I am a budget traveler and have booked rooms for less than 5 usd that outclassed this place. The only good thing I can think of was getting to meet some really good people who were displaced and had to live there. It is a refugee camp/brothel the rooms don't lock the bathrooms don't drain, toilet paper is a commodity not available to guests. The only way this place could be any nastier is to acquire livestock!! I have never given a bad review before simply rated them as I saw them but this places review deserved a bit more attention. If your booked here try to cancel.
Response from General Manager on 4 Jan,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 Terrible

Jeff, New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort
What a dump.
Noisy old dump. Cheap ain't always best. Firstly got issued a room that hadn't been cleaned since the last guests. So got "upgraded" to another crappy room. TV didn't work and no hot water. Especially got to hate the street band that played under our window every night. They were as bad as the hotel itself. Actually, to be fair, the staff were pleasant and the location is pretty good but there has to be better hotels than this one in the area. I suggest you look for them.
Response from MANAGEMENT on 4 Jan,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
not satisfied with the environment, room condition and price
Response from MANAGEMENT on 4 Jan,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

10/10 Excellent

FARYAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in KL
The staff were great with my toddler, always helped with luggage/buggy and anything else as I came and went each day. The room was cleaned well every day - and staff were happy to assist me if I needed further instructions in the hotel. The location is good and you can always get a taxi from outside on a daily basis. The facilities are good -
Response from General Manager on 26 Sept,2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but still needs to improve to make best
The room are well kept and the bathroom is beautiful. Friendly staffs and the hotel is strategically located at the heart of KL where everything is easily accessible by foot.
Response from HOTEL MANAGEMENT on 24 Sept,2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

8/10 Good

Fausal , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and peace room. Excellence
superb location, in the heart of bukit bintang. Very near to the main hot spot. room big enough, comfortable
Response from HOTEL MANAGEMENT on 24 Sept,2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

2/10 Terrible

Rene

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel I've ever stayed in! Do not book
Prior to our stay at this hotel we had backpacked around India and Sri Lanka so were familiar with what budget accommodation should offer. However this hotel was way below the minimum standard. To start with check out took a very, very long time with an incompetent receptionist. We then went to the room we had been allocated which was supposed to be nonsmoking but stank of smoke. We asked to be moved and were allocated another nonsmoking room which also smelt of smoke but as it was not as bad as the other one we begrudgingly accepted it. When we asked why both non smoking room had ash trays in we were told that people like to smoke in their room so they just let them therefore I would guess that all rooms are smokey. All hotel staff were unhelpful and rude, when we pointed out that we were unhappy this tended to be met with a smirk or smile rather than an apology. The hotel had groups of men hanging around the lobby area most of the time, it was really noisy with people coming and going at all hours with no sign of the sound proofing or the tea and coffee facilities advertised. The shower also did not work properly, the water just spluttered and trickled out of the shower head. Breakfast was also awful, it is not served at this hotel but another one down the road. When we entered the restaurant the tables were still dirty from the night before and we were told that they had no coffee, no fruit and no butter for the toast, they didn't even have a butter knife!
Response from General Manager on 4 Jan,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

6/10 Okay

SYAQIRA

Disliked: Staff & service, property conditions & facilities
Good location, everything within walking distance
Overall not too bad although they MESSED UP with our room the first night and the air con was not working. The following 2 nights was better in terms of room condition. However, had to ask for the tv control. Can get a bit noisy at night. Location was good.
Response from General Manager on 17 Sept,2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

2/10 Terrible

Jia Zun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap price! For obvious reason.
For this price, there is always better options nearby. Our room is dirty, noisy, stain on the pillow and towel, broken television remote, half working bathroom and smelly room. If you want to get yourself frustrated for your trip, get this hotel!
Response from General Manager on 4 Jan,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

2/10 Terrible

Bad experience for the stay in this hotel, location ok just in the Bukit Bintang in front Federal Hotel.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst Hotel In My Life
Very bad experience which is very dirty, uncomfortable, and the people walking around in the hotel without control their volumn the hold night. And also just the hotel outside, there is a local live band Singing outside every night. This will be my first and also the last to stay in this hotel.
Response from General Manager on 4 Jan,2017
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 17 Sept,2016
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

10/10 Excellent

Pang, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. good location
Very helpful and friendly reception. Near Bukit Bintang and Jalan Alor with many food and nightlife options.
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

betsi, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, Great hotel
Location and friendly, professional staff. I had a late evening departure and facilities to shower and change were offered without asking.
Response from Management on 25 Jul,2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

maria, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Great Price
Have stayed at ZODIAC HOTEL many times now. It is by far the best value for money hotel in Bukit Bintang area. 2 great location and rooms are exceptionally clean and spacious. Would recommend to anyone.
Response from Management on 25 Jul,2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

4/10 Poor

Calvin, SG

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing considering rating of 3.8
It's apparently part of a cluster of 4 hotels & there's bad communication between staff: I can accept prehistoric methods of updating each other via email of current day's confirmed bookings but it seems mine wasn't captured for the hotel I'm staying at & staff needs to confirm with someone via phone regarding my booking, causing concerns that could've been avoided. Staff was not listening at all & made me repeat my name at least 5 X within 15 mins. Finally, he managed to confirm my bookings & asked me to sit & wait while he continued talking to staff taking over him how to settle my booking internally. God I reached at 9:45pm & was exhausted & still needed to wait for them to sort their internal issues out before settling my bookings? Room was poorly maintained: bathroom door was rotting, droplets of dried paint was found in the room, card for aircon was missing, cable tv signal was atrocious. Wifi was hopeless.
Response from HOTEL MANAGEMENT on 11 Jun,2016
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

8/10 Good

Pang, Singapore

Liked: Staff & service
Affordable hotel near Bukit Bintang
Good location, friendly staff. Skip the hotel breakfast, breakfast is served in their sister hotel down the road... Better off looking for local food off the streets.
Response from HOTEL MANAGEMENT on 11 Jun,2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

BAHRI, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't miss
I liked every thing location, stuff, style, beds so clean it's just a perfect.
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

MIMI SANTIAGO, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely night at this hotel, I'd stuy next time
Location, the staffs are very friendly, The facilities are perfect. I'd love to stuy again at this hotel
Response from HOTEL MANAGEMENT on 11 Jun,2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

WAKAR, United Arab Emirates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with friendly staff! The location
The staff were super-helpful and very friendly. The concierge arranged an excellent trip for me to Taman Negara. It has a beautiful infiniti lobby and eating place which was nice at the end of the day. Excellent location...couldn't be more central than that. Will stay there again for sure
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

Deba, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Relaxing Stay
Although i had little time to enjoy the comfort of the bed, but it was heaven. beautiful room and view, center of every place you would want to go in KL. I will be doing my booking real soon again.
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

luio , china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant trip
The staff at the counter n lobby were very comfortable to deal with. 1. Location 20 mins walking to KLCC 2. Breakfast is good 3. very good tours with reasonable prices 4. very clean rooms
Response from HOTEL MANAGEMENT on 11 Jun,2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

filza, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location n clean
The room very clean n comfort for me n family... nice environment.thanks for the services.
Response from HOTEL MANAGEMENT on 11 Jun,2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to downtown shopping area
We stayed at the Zodiac Golden Place and enjoyed all the wonderful facilities offered. Check-in was good and overall staff experiences was excellent. The location was so close to all the major shopping centers like Pavilion and Berjaya Square-all within comfortable walking distance.
Response from Management on 18 Jun,2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

Janny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, On main street
Beautiful hotel. From the entrance the staff is so kind, always ready to help you with any inquiry. We booked a standard room but they gave us a suite which was big and comfortable with fridge, big bathroom, Our experience was really good!
Response from Management on 18 Jun,2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Budget Hotel On Bukit Bintang
Very nice rooms, great location and good reception. Great thing i liked the most is clean rooms , clean toilet and very fast WiFi. i was given upstairs room but the WiFi signal were excellent. I will come back here again.
Response from hotel management on 11 Apr,2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.

2/10 Terrible

meor, Malaysian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waiting 40 for check in 3 times ask about breakfast. The answer is....wait we will confirm.. Wait..wait from check in, at night , at the morning...at last I not get my breakfast... I use extra money for time my breakfast. 1 room X 2 person x 2 room . that mean I and 3 others take own breakfast... Very poor service. And I also not get coupon for 10 night get 1 night free.
Response from Management on 11 Jun,2016
Not our hotel comment. Rest Dear Traveler, If found our assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

10/10 Excellent

omukil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
The staff were able to assist with direction to places of interest and also provided option of how best to get to and from these places. We will be returning to KL in the future and would have Zodiac golden palace hotel as our preferred hotel.The hotel was modern and the hotel staff were very welcoming and helpful. Located 5mins to the major shopping district, its at main down town Bukit Bintang. Highly recommended.
Response from Management on 28 May,2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

Amman, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel in a very convenient place at main jalan bukit bintang, just across the road the Monorail that take you every where . As in Zodiac golden palace hotels the staff were extremely helpful and friendly , this is one of the main reason of choosing it , specially the reception staff make feel at home.
Response from Hotel Management on 21 Mar,2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

Farnandas, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Booked here late notice, very convenient for city, shopping & Jalan alon street food market.retro colonial style hotel with contemporary decor/layout of the room. Staff couldn't do enough anything we needed we only had to ask although the room is not massive bathroom was huge with all the necessary amenities required at a budget hotel rate. Well worth the money we will be staying here again. Very easy to locate just in-front of federal hotel.
Response from HOTEL MANAGEMENT on 19 Mar,2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

Ammar, Iraq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Clean Rooms & Wonderful Location
I stayed with my wife and found good hotel with excellent location with wonderful Wi-Fi and room service. Clean toilet and found everything new. Recommended. Hotel like this with a very low price. Good management.
Response from The Management of Zodiac Golden Place Hotel on 16 Mar,2016
Dear Traveler, Your review is well received. We are always on a lookout knowing the strengths and weaknesses of our hotel to concentrate our energy on further improvements. Sincerely, The Management of Zodiac Golden Place Hotel.

10/10 Excellent

Faisal , france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed hotel in the heart of KL
Very friendly and helpful staff. Good location for us traveler, Excellent service from all staff. Spacious room with good en-suite. Good range of TV channels, about half in English.Exceeds my expectations,
Response from HOTEL MANAGEMENT on 12 Mar,2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

2/10 Terrible

Lorna, Cape Town

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel at all costs!
I booked this hotel as it promised the following: A free airport shuttle (There was none. I booked it, never heard from them) It offers a few restaurants, (There were none) Smoke free rooms: I had cigarette smoke pouring into my room all night via a ventilator. The room had no window and the only air coming in was from the smoke filled corridor. It also promised housekeeping: The room was filthy, there was no soap or toilet paper, no tea/coffee. FITNESS CENTRE??? :) No Wifi connection Thumping noise from a live band till 2 am. And they told me they put me in the quietest room. Its basically a run down "love motel" in a red light district.As a woman travelling on my own I felt far from safe. Lots of shady looking dudes hanging around. After one night I naturally moved out. I booked and paid for 3 nights but they refused to refund me.
Response from Management on 14 May,2016
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.