100 Queens Gate, South Kensington, London, England
Reviews
8.4
Very good
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Overall amazing property. Only feedback is the room had some form of weird noise and loud pipes. Sometimes woke us. If it wasn’t for that genuinely 10/10 in terms of location, room and overall hotel was stunning
Sarah
Stayed 4 nights in Apr 2024
10/10 Excellent
Monica
Travelled with group
14 Apr,2024
This was BY FAR one of the ABSOLUTE BEST hotel experiences we have EVER had!! My friend and I have traveled together for over 30 years and have never experienced anything quite like this. The moment we got out of our car, our bags were magically swept away into the lobby. We felt like ALL the employees were tripping over each other trying to make us happy. We were treated like celebrities from the second we got there. The breakfast and high tea were AMAZING and my favorite part was my server, Sadman. I have a LOT of food allergies and he made sure I could not only eat, but eat VERY well for my entire stay. PLEASE GIVE THAT MAN A RAISE!!
The bar downstairs is someplace I would travel far, to experience again!! We can’t wait to come back!!
Monica
Stayed 2 nights in Apr 2024
Response from Tihomir Totev on 16 Apr,2024
Dear Monica,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Great stay, but make sure to ask for a room not on ground floor (it’s noisy in morning)
Brian
Stayed 3 nights in Apr 2024
Response from Tihomir Totev on 9 Apr,2024
Dear Brian,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Lovely property in a very convenient location near south Kensington station. Staff was fantastic. Extremely polite and helpful. A true delight. Would certainly recommend it
Jayen
Stayed 2 nights in Mar 2024
Response from Tihomir Totev on 2 Apr,2024
Dear Jayen,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
In general pretty nice, liked a lot, however the room is ver y small
Great service, great internet, pretty nice breakfast, nice calm neighborhood.
MARICELA
Stayed 3 nights in Mar 2024
Response from Tihomir Totev on 1 Apr,2024
Dear Maricela,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Dear Debruyn,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Dear Amelia,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Dear Charlotte,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
100 queens gate hotel is quintessential of London. The architecture of the property to the interior is very well thought out. The staff is unbelievably friendly and, accommodating. The bed mattress could’ve been better, it felt hard.
David
Stayed 1 night in Mar 2024
Response from Tihomir Totev on 13 Mar,2024
Dear David,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Breakfast service can be improved. Otherwise great experience.
Oğuzhan
Stayed 10 nights in Feb 2024
Response from Tihomir Totev on 12 Mar,2024
Dear Oguzhan,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards
Lovely stay in a lovely hotel! Very informative staff. Friendly and welcoming place.
Kizzy
Stayed 1 night in Mar 2024
Response from Tihomir Totev on 5 Mar,2024
Dear Kizzy,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
10/10 Excellent
Jean Paul
2 Mar,2024
Jean Paul
Stayed 1 night in Mar 2024
Response from Tihomir Totev on 5 Mar,2024
Dear Jean Paul.On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Great hotel. Friendly team and rooms presented well. The ESQ bar is excellent.
James
Stayed 2 nights in Feb 2024
Response from Tihomir Totev on 5 Mar,2024
Dear James,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
I am a Hilton Honors member so I have come to expect exceptional service from Hilton and Hilton affiliates. My stay at this hotel was exactly what I had hoped it would be.
The staff are professional as expected but what was above and beyond the usual experience is how warm and welcoming they were. I was greeted outside by a bellhop who assisted me from my black car with my luggage.
The property is fabulous outside, and stands out in the elegant neighborhood of South Kensington. Inside is beautifully outfitted and pristine with updated amenities.
The rooms are quite small but clean and well equipped with basic needs. The kettles are clean. The beds are comfortable. There are no microwaves.
The menu is simple and the food and food service staff are helpful.
Their tearoom, Botanica, is beautiful. The tea service is very affordable (under 50 GBP without champagne) in comparison to other hotels/tea rooms in the area.
They do hold an incidental charge on your card (50 GBP/night) which is standard. Charges to your room are deducted from this hold and you are returned the difference after checking out.
South Kensington is considered 'posh' and for good reason. There are countless highly rated restaurants and bakeries within walking distance. The Natural History Museum is a very short distance away (book your ticket online to avoid lines).
This is where I will be staying when I return to London.
Monique
Stayed 2 nights in Feb 2024
Response from Tihomir Totev on 5 Mar,2024
Dear Monique,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Dear Radames,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Dear JaneOn behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Stayed 1 night. Have stayed before. Very friendly check-in and room was good (deluxe queen) and quiet (on 5th floor). Breakfast was very busy and staff struggled to keep everything available during the peak time. Good location, close to Hyde Park, museums, lots of dining options.
James
Stayed 1 night in Feb 2024
Response from Tihomir Totev on 5 Mar,2024
Dear James,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
4/10 Poor
Edmond
10 Feb,2024
Edmond
Stayed 2 nights in Feb 2024
Response from Tihomir Totev on 21 Mar,2024
Dear Edmond,We were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favourable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,
10/10 Excellent
charbel
5 Feb,2024
charbel
Stayed 2 nights in Feb 2024
Response from Tihomir Totev on 20 Mar,2024
Dear Charbel,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
A fabulous stay, great service and particularly good cocktails. Perfect location for dining, sight seeing, and shopping.
Would definitely be back.
Sarah-Jane
Stayed 2 nights in Feb 2024
Response from Tihomir Totev on 5 Feb,2024
Dear Sarah,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Dear Guest,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Dear Carolyn,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
6/10 Okay
sarah
Travelled with partner
29 Jan,2024
Liked: Cleanliness, staff & service
Not a 5 star property. The location is excellent however everything else lacks lustre. The beds are extremely uncomfortable claiming to all be memory foam however these beds are not, this is the most uncomfortable bed I have ever experienced in a hotel let alone a 5 star hotel, pillows are clumpy and the up keep of the room is not 5 star. Tiles broken in the bathroom, shower head broken , bar fridge cabinet broken.
sarah
Stayed 3 nights in Jan 2024
Response from Tihomir Totev on 31 Jan,2024
Dear Sarah,We were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favorable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,
I was given the different room, which had practically no window, hardly a queen size bed (instead of promised king size one). Breakfast was limited, worse than in a 3 star hotel. During the check in I my card was charged 200 GBP for "deposit". During check out, they told me that unused deposit will be released, but nothing was deposited back to my card!
Zviad
Stayed 3 nights in Jan 2024
Response from Tihomir Totev on 31 Jan,2024
Dear Zviad,We were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favorable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,
Great location in Kensignton area. Wakable to two train (underground) stations. Very quiet with cute stores, restaurants and bakeries. The service at the hotel is very good and the staff is very kind.
Totally recomend this hotel.
Johanna
Stayed 5 nights in Jan 2024
Response from Tihomir Totev on 31 Jan,2024
Dear Johanna,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
8/10 Good
Aisha
27 Jan,2024
Aisha
Stayed 1 night in Jan 2024
Response from Tihomir Totev on 21 Mar,2024
Dear Aisha,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Dear Catherine,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
2/10 Terrible
Angela
Travelled with partner
25 Jan,2024
The superior queen room we had was at the end of a very long dark corridor, the room was very small had no natural light was very hot despite us turning the thermostat down to 17, felt like there was no air in there. The bed was hard and you can feel and hear the springs inside moving. After this experience I definitely wouldn’t stay here again despite the rest of the hotel being quite pleasant and would not recommend these dark small rooms to anyone.
Angela
Stayed 2 nights in Jan 2024
Response from Tom on 28 Jan,2024
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton.I would like to personally thank you for taking the time to share your experience with us. Our guests feedback is always very important to us as we use it to be constantly striving to improve our services at the HotelWe are saddened to hear that certain elements of your stay did not meet your expectations. Rest assured your feedback will be shared with the relevant management teams to look into and put the relevant changes in place to improves these areas mentioned.We as the 100 Queens Gate Hotel value our guests experience and we hope we get another opportunity to host you and show you the high standards we strive to achieve.Many Warm Regards,Thomas EdwardsGuest Relations Manager
10/10 Excellent
Peter
24 Jan,2024
Peter
Stayed 1 night in Jan 2024
Response from Tihomir Totev on 31 Jan,2024
Dear Peter,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Room was lovely, very clean and enough space for two people (twin beds)
Bathroom was excellent, especially the shower, fantastic water pressure!
Breakfast was perfect, actually sad to have only one option now I'm back at home.
All the staff were friendly and very helpful, would definitely stay there again
Polly
Stayed 2 nights in Jan 2024
Response from Tihomir Totev on 31 Jan,2024
Dear Polly,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Dear Guest,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Loves it love the vibe a style was very posh but not uncomfortable can’t wait to go back !! the bar was great and food was priced well for London !
Dean
Stayed 1 night in Jan 2024
Response from Tihomir Totev on 31 Jan,2024
Dear Dean,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Great location for museums and Albert hall lots good restaurants nearby, staff excellent rooms good beds very hard only thing that spoiled it - great cocktails
melanie
Stayed 2 nights in Jan 2024
Response from Tihomir Totev on 31 Jan,2024
Dear Melanie,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
booked based on reviews, and I must recommend this hotel. Both its location, close to tube and able to walk to the Royal Albert Hall was great. We had a room upgrade, but honestly could not see what the upgrade was, but apart from that the room was lovely, contemporary, with mini fridge and water available. would stay again
Nadia
Stayed 2 nights in Jan 2024
Response from Tihomir Totev on 31 Jan,2024
Dear Nadia,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Dear Lottie,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Very friendly staff made you feel welcome. Special thanks to Rosie at reception for her great service
Remco
Stayed 2 nights in Jan 2024
Response from Tihomir Totev on 17 Jan,2024
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,
I love this beautiful hotel. Everything is absolutely great.
Kenny
Stayed 3 nights in Jan 2024
Response from Tihomir Totev on 17 Jan,2024
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,
10/10 Excellent
Alusi
7 Jan,2024
Alusi
Stayed 4 nights in Jan 2024
Response from Tihomir Totev on 31 Jan,2024
Dear Alusi,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,
4/10 Poor
Sina
31 Dec,2023
Liked: Cleanliness
Disliked: Staff & service
The hotel is clean and located in a nice area. The rooms are tiny and the mattresses very uncomfortable. The breakfast was included for us and service was a disaster. We waited until our food was cold to get a cup of tea or coffee every single day. Room service food was horrible. Overall it's a basic hotel that I would most certainly not call a 5 star hotel. If you are looking for 5 star service and comfort as well as food you are better off staying somewhere else.
Sina
Stayed 6 nights in Dec 2023
Response from Tom on 1 Jan,2024
Dear Sina,Thank you for sharing your recent experience at 100 Queens Gate Hotel. Your feedback is truly valuable to us, and we sincerely apologise for the aspects of your stay that did not meet your expectations.We're pleased to hear that you found our hotel clean and appreciated its location. However, we regret that the room size and mattress comfort fell short of your preferences. Your comments regarding the breakfast service and room service are disheartening, and we extend our sincerest apologies for the inconvenience and disappointment caused. Rest assured, we have addressed these issues with our team to ensure prompt and attentive service, especially during breakfast hours, and to enhance the quality of our room service offerings.We strive to provide a seamless and exceptional stay for all our guests, and your feedback highlights areas where we need to focus and improve. Your comments regarding our classification as a 5-star hotel are taken seriously, and we are continuously working to elevate our service standards to meet and exceed expectations.We would be grateful for another opportunity to showcase the true essence of our hospitality. Should your travels bring you back to this area, we hope to have the chance to restore your confidence in our hotel.We truly hope we get given the opportunity to once again host you at the 100 Queens Gate to showcase the high standards we strive to achieve.Warm regards,Thomas EdwardsGuest Relations Manager100 Queens Gate Hotel
Dear Stephen, thank you so much for your amazing feedback. We are happy to hear that you have enjoyed your stay with us and we hope your next stay is around the corner. Kind regards,
4/10 Poor
Jonathan
14 Dec,2023
Jonathan
Stayed 7 nights in Dec 2023
Response from Tihomir Totev on 18 Dec,2023
Dear Jonathan, we were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favorable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,
Dear Kathleen, thank you for your amazing feedback. We are do delighted to hear that you have enjoyed your stay with us and that you loved the property. We cannot wait to welcome you back in the nearest future. Kind regards,