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Reviews of ABC Hyde Park Hotel

3 out of 5
ABC Hyde Park Hotel
119-121 Sussex Gardens, Paddington, London, England

Reviews

6.8
Rating 10 - Excellent. 84 out of 654 reviews" "
Rating 8 - Good. 235 out of 654 reviews" "
Rating 6 - Okay. 212 out of 654 reviews" "
Rating 4 - Poor. 75 out of 654 reviews" "
Rating 2 - Terrible. 48 out of 654 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Percect place for what needed. Would stay again
Stayed 4 nights in Mar 2024

8/10 Good

Ying, Bristol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location close to Paddington, easy check-in and out, small room (38) on the top floor but clean and fine for a 1 night stay
Stayed 1 night in Mar 2024

8/10 Good

Charlott

Travelled with partner
Liked: Cleanliness, staff & service
Went up for winter wonderland. It was ideal for one night. The only real issue was the toilet being really small but we managed to deal with what we had
Stayed 1 night in Dec 2023

2/10 Terrible

Stanley

Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and had everything needed for a short visit. Staff were always friendly and helpful.
Stayed 4 nights in Oct 2023

10/10 Excellent

Wendy

Stayed 2 nights in Sep 2023

8/10 Good

Daniel

Stayed 1 night in Sep 2023

8/10 Good

catharine

Stayed 4 nights in Sep 2023

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
I was very happy with my stay at the ABC Hyde Park. The room was nice, clean and fairly newly decorated. The bed was one of the better ones I've had on my many stays at different hotels in London. There where blankets and a duvet if cold. Liked that option. Only one little minor thing, a lamp by the bed would be very nice. The room was cleaned everyday, the bed made and towels changed. It was possible to get breakfast at the hotel and it was OKish. It was a bit anoying that you had to hand in the key everytime you left(I know it is for security reasins), and that you had to be buzzed in everytime at both doors. The staff was nice and helpful. All in all a good stay😊
Stayed 5 nights in Aug 2023
Response from IM on 7 Aug,2023
Dear Marianne,Thank you so much for taking the time to share your experience at ABC Hyde Park. We're delighted to hear that you enjoyed your stay with us and that our clean and well-decorated room, comfortable bed, and cozy bedding options met your expectations. We appreciate your feedback about the lamp by the bed and will certainly take it into consideration for future improvements.We're glad to know that you found our daily room cleaning and towel change service satisfactory, and we're pleased that you had the opportunity to enjoy breakfast at the hotel. Your comments regarding the security measures are duly noted, and we apologize for any inconvenience they may have caused.Our team is overjoyed to receive your kind words about their helpful and friendly service. We hope to welcome you back to ABC Hyde Park in the future and provide you with another enjoyable stay.Warm regards,ABC Hyde Park Management

4/10 Poor

Jayne

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found out late that The shower didn’t drain. Flooded the shower room. Had to ask to move rooms. Felt like an inconvenience! Relocated to a new room next to reception. boiling hot room. With a very noisy fan. Couldn’t open windows due to smokers outside the window. Woken up super early with loud talking, banging and crashing from reception. Even though it was cheap, we Will not be staying there again.
Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Staff & service, room comfort
Never mind the buzzcocks
Overnight stay somewhere nearby for a show I was attending bed was comfortable nice staff helpful
Stayed 1 night in Jul 2023
Response from I M on 20 Aug,2023
Dear Paul,Thank you for sharing your experience with us following your overnight stay for the show you attended. We appreciate you taking the time to provide feedback.We're thrilled to hear that you found the bed comfortable and that our staff was helpful and accommodating during your stay. Ensuring our guests have a comfortable and pleasant experience is a top priority, and it's always rewarding to know that we've met your expectations.We hope you enjoyed the show, and if you have any plans to return in the future, please don't hesitate to reach out. We'd love to welcome you back and ensure your next stay is just as enjoyable.Once again, thank you for choosing us for your overnight stay.Warm regards,Management

4/10 Poor

Deborah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel at all costs
The only good thing about this hotel is the location. The staff at reception do not even bother to acknowledge you as you go in and out. On the surface the room looked ok. Around the window which was very dangerous and just comes slamming down it was absolutely disgusting and not been cleaned for a very long time. Beds are old and creaky although sheets appeared quite clean. Our room was right next to reception we could hear everyone coming into hotel. The door bell and and phone ringing at all times of day and night.
Window area.
The view from our window
Dangerous window
Filthy window cill
Stayed 3 nights in Jun 2023

8/10 Good

Rumer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced and convenient and I was able to check in after my meeting at 10pm which was very convenient. Helpful staff
Stayed 1 night in Jun 2023
Response from I M on 20 Aug,2023
Dear Mary,Thank you for taking the time to leave your feedback about your recent stay with us. We're delighted to hear that you found our pricing reasonable and that our convenient check-in process worked well for your late arrival after your meeting.Our staff strives to provide excellent service, and we're pleased to know that they were able to assist you during your stay. If you have any further comments or suggestions, please feel free to share them with us.We hope to have the pleasure of hosting you again in the future. Thank you for choosing us for your accommodation needs.Warm regards,Management

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great location needs a little love
Excellent location, cannot fault check in or out.friendly staff. Photos on website are outdated and a little misleading. Our headboard was scuffed, we only had luke warm water to shower with if not cold and no towels supplied until we asked. Simple little things could make it a fab find.
Stayed 1 night in Jun 2023
Response from IM on 5 Aug,2023
Dear valued guest,Thank you for taking the time to share your feedback with us. We're thrilled that you appreciated our excellent location and smooth check-in/out process, as well as the friendly staff.We apologize for any inconveniences you experienced during your stay. Your concerns about the outdated website photos and the condition of the headboard are duly noted, and we will work on updating our visuals to reflect the current state of our accommodations.Regarding the water temperature and the lack of towels, we regret that these oversights occurred and appreciate you bringing them to our attention. Rest assured, we will address these issues promptly to ensure a more pleasant experience for all our guests.Your input is invaluable to us, and we hope you will consider giving us another opportunity in the future. We will take your suggestions to heart and strive to make our location an even more fabulous find.Thank you for choosing to stay with us, and we hope to welcome you back soon.Warm regards,Customer Relations Team

6/10 Okay

Fiona

Stayed 1 night in Jun 2023

6/10 Okay

Sophie

Liked: Staff & service
Disliked: Cleanliness, room comfort
Bed very hard and pillows lumpy not a great night sleep.
Stayed 1 night in Jun 2023

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Stay
Room was spotless and bed comfy. Breakfast reasonable.
Stayed 2 nights in May 2023

8/10 Good

Janna

Travelled with partner
Liked: Staff & service
It has easy access to london and Greater London areas.
Stayed 16 nights in Apr 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2023

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Liverpool Hotel
Very small room. I would recommend.
Stayed 2 nights in Dec 2022

4/10 Poor

Greg

Disliked: Property conditions & facilities, room comfort
Disappointing!!
Stayed 7 nights in Dec 2022

10/10 Excellent

Paula

Stayed 2 nights in Dec 2022

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good spot for linking with Paddington Station. Room was very small, but clean and tidy and perfectly adequate for an overnight stay. Receptionist was helpful. Breakfast was simple and tasty. Not full english but perfectly fine for me. Friend said her room was a bit draughty, but ours was comfortable and the bed was just right - slept like a log. Will definitely use again.
Stayed 1 night in Nov 2022

8/10 Good

James

Stayed 1 night in Nov 2022

8/10 Good

Nikolai

Travelled with partner
Liked: Cleanliness, staff & service
Good location. Friendly staff.
Stayed 1 night in Nov 2022

2/10 Terrible

Linda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not up to my standards

2/10 Terrible

Melissa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were given a room right by reception & heard every conversation, doorbell, telephone call...all night! Bedding was only one sheet..fan broken in room, window would not stay open. Was asked to pay for breakfast when the website clearly states free breakfast included in price....awful stay
Stayed 1 night in Oct 2022

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place to get your head down.
A well priced hotel for getting your head down. I wasn't expecting a Premier Inn type of accommodation & it only needed to have a bed to sleep in & somewhere to freshen up as we had lots planned. The room was of a good size. 2 single beds with tv and on suite shower room. There was a kettle with tea and coffee (take your own decaf if required) and an electrical point between the beds. The room was naturally warm and the room window needed to be wedged open to get some cool air in. It had reached 20 degrees in the day (end of October) and the fan in the room wasn't working. The breakfast bufet was nice too considering it's a small hotel. The staff were all very polite and happy to chat. Only downside of the twin room was being next to the reception. A more soundproof door on the room would have helped. You could hear all guests coming and going. That was only an issue late at night and early morning. There's lots of travel options. With 2 bus stops nearby and others a few more minutes walk, you can get to the centre fairly easily. If you need to travel further and faster, Paddington Station is 5 minutes north with access to the Bakerloo, circle & district and Elizabeth lines. Head south 5 minutes and you can jump on the central line at Lancaster Gate. If you need food, I can recommend The Monkey Puzzle. It's 2 minutes walk east from the hotel. One of London's top traditional serving some great pub grub. And reasonably priced too. Overall a very good place to stay
Stayed 2 nights in Oct 2022

2/10 Terrible

Kelvin

Stayed 1 night in Oct 2022

6/10 Okay

Rett

Stayed 1 night in Oct 2022

10/10 Excellent

Carey

Stayed 1 night in Oct 2022
Response from T on 22 Oct,2022
Thank you so much for your stay and for providing us the opportunity to serve you. We always make sure to give our best to all of our customers. You're always welcome here, see you next time.Best wishes.

10/10 Excellent

Carey

Stayed 3 nights in Oct 2022

6/10 Okay

Sandra Prud

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff but not the best hotel. Intermittent wifi, more off than on. Good location but they demand that you leave the key with them when you go out. The reception is in the next building so anytime you want to leave the hotel you need to first stop at the next building first, drop the key and then do it again to get the key back on your return. I will , for that reason, never stay there again.
Stayed 6 nights in Oct 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2022

6/10 Okay

Htet Htet Ei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

mohamed

Stayed 5 nights in Sep 2022

10/10 Excellent

richard

Stayed 2 nights in Sep 2022

8/10 Good

Diane

Liked: Cleanliness, staff & service, room comfort
Good value for money hotel
Perfectly adequate for our over night stay, room clean and comfortable, small but for the price no complaints. Very close to a good selection of Restaurants and Bars, easy walk to Station and Hyde Park
Stayed 1 night in Sep 2022

8/10 Good

Hitesh

Travelled with family
Liked: Staff & service
All of the staff were excellent. Property was average but really good location
Stayed 2 nights in Sep 2022

10/10 Excellent

ADRIANA PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist, Aqeel was very kind and helpful. Breakfast was excellent.
Stayed 5 nights in Sep 2022

8/10 Good

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel room, very nice and clean! Hardwood floor, fan, tv, service was great if we needed anything, they were very helpful. Only thing is there is no lift, so with lots of luggage and on the top floor, its a trek up and down. Other than that, we had a great stay!
Stayed 4 nights in Sep 2022

10/10 Excellent

Debra Lynn

Liked: Staff & service, amenities, property conditions & facilities
The staff was polite and very helpful. The room was small but perfect for me. Would definitely recommend it.
Stayed 7 nights in Aug 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness
It costs more than it’a worth
It was not great to stay on the top floor in this heat, with just one fan in the room. It was very pricey for the quality of the room and quite a struggle with all those stairs (especially with the suitcase as it was very narrow) it was not very clean either with a lot of dust in corners and behind stuff like the bed and the toilet. But the staff was friendly and i likes that we had to leave the key (one less thing to look after whilw out and about) but it took quite some time to get into the reception most times, and i had to wait for someone to open.
Stayed 4 nights in Jul 2022

8/10 Good

BENJAMIN

Liked: Room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Farsad

Business traveller
Liked: Cleanliness, staff & service
Very friendly staff. Wasn’t 5stsr but that was expected
Stayed 1 night in Jul 2022

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place!!
Stayed 4 nights in Jul 2022

8/10 Good

Michael

Stayed 7 nights in Jul 2022