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Reviews of Ascot Hyde Park Hotel

2.5 out of 5
Ascot Hyde Park Hotel
11, Craven Road, Paddington, London, England

Reviews

5.6
Rating 10 - Excellent. 75 out of 1008 reviews" "
Rating 8 - Good. 220 out of 1008 reviews" "
Rating 6 - Okay. 291 out of 1008 reviews" "
Rating 4 - Poor. 216 out of 1008 reviews" "
Rating 2 - Terrible. 206 out of 1008 reviews" "

6.0/10

Cleanliness

5.6/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

MELINDA

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Good lication for airport transportation, property bare bones, staff not friendly
Stayed 1 night in Apr 2024
Response from Reservation team on 22 Apr,2024
Thanks for sharing your feedback.We’re sorry your experience didn’t match your expectations.It was an uncommon instance and we’ll do better.

2/10 Terrible

Michaela

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unprofessional. Staff would not let me check-in due it not being clear there was a security deposit that I could not afford. The receptionist was rude to me from the start as soon as I walked in
Stayed 1 night in Apr 2024
Response from Reservation team on 22 Apr,2024
Thanks for sharing your feedback.We’re sorry your experience didn’t match your expectations.It was an uncommon instance and we’ll do better.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service both from the day and night staff. Requested an iron and was brought to my room promptly by the housekeeping staff. Definitely recommend a staff here
Stayed 1 night in Mar 2024
Response from Reservation team on 5 Apr,2024
Thank you for your feedback which is very important to us. We look forward to seeing you again in the future !Night staff

2/10 Terrible

Cecilia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be rated-1 and 1 start. This is the second time that Expedia provides information about a hotel that’s not accurate. All reviews state that there are bed bugs, and other bugs in the rooms. The photos are also deceiving. And they charge $5 pounds per piece of luggage if you need to store it.
Stayed 1 night in Mar 2024
Response from Reservation team on 29 Mar,2024
Thanks for sharing your feedback.We’re sorry your experience didn’t match your expectations.It was an uncommon instance and we’ll do better.

2/10 Terrible

Alexandre

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was falling apart with multiple broken shelves, light fixtures that weren't attached leaving a flacid exposed bulbs and the towel railing was detached which the mirror conveniently slammed into because of terrible placement. The best service you'd get was a grunt on your way out and walls were so thin I heard my neighbour snoring all night. Don't recommend.
Stayed 3 nights in Mar 2024
Response from Reservation team on 29 Mar,2024
Thanks for sharing your feedback.We’re sorry your experience didn’t match your expectations.It was an uncommon instance and we’ll do better.

8/10 Good

Kelli

Stayed 1 night in Mar 2024
Response from Reservation team on 29 Mar,2024
Thank you for your feedback which is very important to us. We look forward to seeing you again in the future !

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
room TINY ... the tiniest double ive ever experienced. was comfortable and clean TV worked but only had 4 channels .. gave up.looking after reading no service time and again basic tea coffee a maze of corridors and stairs to access the 'double' bedroom staff friendly zero frills
Stayed 1 night in Mar 2024
Response from Reservation team on 11 Mar,2024
Dear Mikethanks for sharing your feedback.We’re sorry your experience didn’t match your expectations.It was an uncommon instance and we’ll do better.

8/10 Good

King Hung

Travelled with family
Liked: Staff & service
Location is convenient.
Stayed 1 night in Mar 2024
Response from Reservation team on 11 Mar,2024
Dear King Hung thanks for sharing your feedback.We’re sorry your experience didn’t match your expectations.It was an uncommon instance and we’ll do better.

6/10 Okay

William

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Despite reading some horror stories out stay was fine. We got what we paid for. Good location and clean. Just awaiting return of deposit
Stayed 1 night in Mar 2024
Response from Reservation team on 11 Mar,2024
Dear Williamthanks for sharing your feedback.We’re sorry your experience didn’t match your expectations.It was an uncommon instance and we’ll do better.

6/10 Okay

Roger

Liked: Cleanliness
Comfortable stay
Stayed 2 nights in Feb 2024
Response from Reservation team on 11 Mar,2024
Dear Roger thanks for sharing your feedback.

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness
I have been bitten all over my body by bed bugs! You need to clean the sheets!! I’m in a lot of pain because of staying here
Stayed 2 nights in Feb 2024
Response from Reservation team on 11 Mar,2024
Dear  Richardthanks for sharing your feedback.We’re sorry your experience didn’t match your expectations.It was an uncommon instance and we’ll do better.

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Great locale!
Stayed 1 night in Feb 2024
Response from Reservation team on 11 Mar,2024
Dear  Denisthanks for sharing your feedback.

6/10 Okay

abdul h davis

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Reservation team on 22 Mar,2024
Thank you for your feedback which is very important to us. We look forward to seeing you again in the future !

8/10 Good

Jonathan

Stayed 1 night in Feb 2024
Response from Reservation team on 11 Mar,2024
Dear Jonathanthanks for sharing your feedback.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Ff
Stayed 1 night in Feb 2024
Response from Reservation team on 11 Mar,2024
Dear Paulthanks for sharing your feedback.

10/10 Excellent

COLIN

Stayed 2 nights in Feb 2024
Response from Reservation team on 22 Mar,2024
Thank you for your feedback which is very important to us. We look forward to seeing you again in the future !

2/10 Terrible

Jack

Stayed 1 night in Jan 2024
Response from Reservation team on 11 Mar,2024
Dear Jack thanks for sharing your feedback.

6/10 Okay

Matthew McKerrow

Business traveller
Disliked: Amenities, property conditions & facilities
The hotel was conveniently located next to Paddington station and close to my office. Property was outdated and very small. Rooms were basic but to be expected for £55 per night. Overall not awful but it could be so much nicer!
Stayed 1 night in Jan 2024
Response from Reservation team on 11 Mar,2024
Dear  Matthew McKerrowthanks for sharing your feedback.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservation team on 11 Mar,2024
Dear Johnthanks for sharing your feedback.

8/10 Good

Jonathan

Stayed 1 night in Jan 2024
Response from Reservation team on 11 Mar,2024
Dear Jonathan thanks for sharing your feedback.

4/10 Poor

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old & out.
Stayed 1 night in Jan 2024

10/10 Excellent

Ilyos

Stayed 1 night in Jan 2024
Response from Reservation team on 11 Mar,2024
Dear  Ilyos thanks for sharing your feedback.

2/10 Terrible

Guhwi

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

David

Stayed 1 night in Dec 2023
Response from Reservation team on 11 Mar,2024
Dear David thanks for sharing your feedback.

6/10 Okay

Elsa

Stayed 3 nights in Dec 2023

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besøg aldrig dette hotel
Meget skuffende at komme til dette meget slidte og ildelugtende hotel - en lugt blandet af kloak og duftblokke, Meget beskidte gulvtæpper, mystiske el-installationer - 2 lamper kunne ikke tænde, en lampe kunne ikke slukke. Ledninger sikre ud af vægen - udover beliggenheden absolut intet godt ved dette hotel
Stayed 3 nights in Dec 2023

8/10 Good

Tejas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Ruben

Stayed 5 nights in Dec 2023

6/10 Okay

alan

Stayed 2 nights in Dec 2023

6/10 Okay

Jacklyn

Stayed 2 nights in Dec 2023

10/10 Excellent

Leah

Stayed 1 night in Dec 2023

6/10 Okay

Trevor

Disliked: Cleanliness, amenities, property conditions & facilities
Convenient for underground, low rate commensurate to quality and off-peak time
Stayed 4 nights in Nov 2023

6/10 Okay

Walter

Liked: Cleanliness
Disliked: Amenities
About block away from Paddington underground and a little about another block for the new Elizabeth underground line. Hotel is old so, space is like a capsule. Early check in fees, €25 and €5 per bag for left in baggage. I originally booked for 3 nights but changed to 1 Thursday night for expected average price. Friday and Saturday price charges was about $250 per night; I was not about to pay that much for a twin bed in a small capsule where an under seat luggage could be open on top of a cube chair. A single twin bed is good for a back pack space. The bathroom shower was modern and enough space to move around. The sink is the size of the airplane sink just for washing hands. I changed to a hotel at the LHR airport for about $150 per night for a double bed, more space and conveniently easy walkable access to the Elizabeth line. It’s about a 30 min train ride from Paddington which is not bad because it takes that much time to get around London. From Paddington anyway. T2&T3 and T4 hotels the easiest to get to on Elizabeth Line without transferring trains. T5 you have to transfer on T2T3 platform for T5 destination. LHR Express is the fastest way to T5 for €25 in 15 mins to Paddington. Ascot was good for a one night transitional place. Front desk could be a bit more friendlier but it’s hard to do when one sits on a tiny space smaller than a cubicle.
Stayed 1 night in Nov 2023

4/10 Poor

Eze

Stayed 2 nights in Nov 2023

6/10 Okay

Micheal

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Ciroma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s location is good and the receptionist are very helpful and friendly.
Stayed 1 night in Nov 2023

2/10 Terrible

Hege

Stayed 3 nights in Nov 2023

8/10 Good

Joe

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was ideal as we are working in the area, close to our project and value for money.
Stayed 2 nights in Nov 2023

6/10 Okay

Simon

Stayed 2 nights in Nov 2023

2/10 Terrible

Sophie

Stayed 1 night in Nov 2023

10/10 Excellent

Darren

Stayed 1 night in Nov 2023

4/10 Poor

Yukija

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk staff both day and night were unhelpful. Not even tried to open the door for us with large suitcases. Night shift staff was just grumpy and day shift staff always talks to somebody (friends ?) in Arabic. Not even tried to offer help.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jaydeep

Stayed 2 nights in Nov 2023

6/10 Okay

Patrick, Cedar Rapids

Stayed 1 night in Oct 2023

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
They will cheat you on your deposit if you are not careful. I reached out to them twice to clarify the matter. Twice by email, several months apart. They never did get back to me. I will lodge a formal complaint with Expedia for unsound business practices. They will cheat you. Beware.
Response from Reservation team on 4 Nov,2023
Dear Christopherthanks for sharing your feedback.We’re sorry your experience didn’t match your expectations.It was an uncommon instance and we’ll do better.Reservation team

8/10 Good

Hind

Stayed 3 nights in Oct 2023
Response from Reservation team on 4 Nov,2023
Dear HindThank you for your feedback which is very important to us. We look forward to seeing you again in the future !Reservation team

10/10 Excellent

hyoung taek

Stayed 2 nights in Oct 2023
Response from Reservation team on 4 Nov,2023
Dear  hyoung taekThank you for your feedback which is very important to us. We look forward to seeing you again in the future !Reservation team

8/10 Good

Selin

Stayed 3 nights in Oct 2023
Response from Reservation team on 4 Nov,2023
Dear Selin Thank you for your feedback which is very important to us. We look forward to seeing you again in the future !Reservation team

10/10 Excellent

Daniel

Stayed 2 nights in Oct 2023

4/10 Poor

Kiranjyot

Disliked: Cleanliness, staff & service, property conditions & facilities
The carpets were very dirty, they clearly need to be changed
Stayed 1 night in Oct 2023
Response from Reservation team on 4 Nov,2023
Dear  Kiranjyotthanks for sharing your feedback.We’re sorry your experience didn’t match your expectations.It was an uncommon instance and we’ll do better.Reservation team