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Reviews of Astor Hyde Park Hostel - Adults Only

2 out of 5
Astor Hyde Park Hostel - Adults Only
191 Queensgate, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 31 out of 71 reviews" "
Rating 8 - Good. 25 out of 71 reviews" "
Rating 6 - Okay. 9 out of 71 reviews" "
Rating 4 - Poor. 3 out of 71 reviews" "
Rating 2 - Terrible. 3 out of 71 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Shiho

Disliked: Amenities
It says adult-only hostel. But actually, when I stayed there, I encountered kids group...
Stayed 3 nights in Apr 2024

6/10 Okay

Connah

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fergus on 11 Apr,2024
Hi there, thank you for taking the time to leave us a review. We hope to welcome you back in the future!

10/10 Excellent

ROHIT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fergus on 11 Apr,2024
Hi there, thank you for your review. We're glad you had a good stay, and look forward to welcoming you back! - Hyde Park Reception :)

10/10 Excellent

Yasaman

Stayed 1 night in Mar 2024
Response from Fergus on 11 Apr,2024
Hi there, thank you for your review. We're glad you had a good stay, and look forward to welcoming you back! - Hyde Park Reception :)

10/10 Excellent

J. MURAT

Stayed 2 nights in Feb 2024
Response from Fergus on 11 Apr,2024
Hi there, thank you for your review. We're glad you had a good stay, and look forward to welcoming you back! - Hyde Park Reception :)

8/10 Good

Mohammed Amine

Liked: Staff & service, amenities, property conditions & facilities
Very friendly Staff. Very good location. Will definetly come back :)
Stayed 4 nights in Feb 2024
Response from Josie on 5 Mar,2024
Hi there, thank you for taking the time to leave us a review. We're so glad you had a great stay and enjoyed the fab location! We look forward to welcoming you back soon :) - Hyde Park Reception

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for short stays
Stayed 4 nights in Dec 2023
Response from Josie on 5 Mar,2024
Hi there, thank you for your review. We're glad you had a good stay, and look forward to welcoming you back! - Hyde Park Reception :)

8/10 Good

ABHISHEK

Business traveller
For overnight stays it's ok
Stayed 2 nights in Jan 2024
Response from - Astor Hyde Park Reception on 21 Jan,2024
Hi there,We're glad you had a great stay, we really enjoyed hosting you! We hope you'll be back to stay :)

10/10 Excellent

Hankook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really satisfied overall
Stayed 1 night in Nov 2023
Response from - Astor Hyde Park Reception on 30 Nov,2023
Hi, thanks so much for rating us 5/5! We are so glad you loved everything about your stay. Hopefully, we will be able to welcome you back next time you are in London!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Josie on 19 Nov,2023
Hey there! We're glad you had a good stay with us!We hope to welcome you back again soon. Astor Team :)

10/10 Excellent

Jose

Liked: Room comfort
Stayed 1 night in Nov 2023
Response from Josie on 4 Nov,2023
Jose was a great guest, we're glad he enjoyed his stay, and hope to see him again soon!Astor Team :)

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for going to Kensington Gardens, harrods high Street and the Royal Albert is literally behind this hostel.
Stayed 1 night in Sep 2023
Response from Josie on 26 Oct,2023
Hi Emily, Thank you for your feedback, we hope you'll be back to stay soon!Warm regards,Astor Team :)

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Oct 2023
Response from Josie on 21 Oct,2023
Hi Sebastian!We're so glad to hear this, we hope you will be back soon to visit! Warm regards,Astor Team :)

8/10 Good

Dipti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was there for exactly 8hrs, just to sleep. But nice vibe and clean place.
Stayed 1 night in Oct 2023
Response from Josie on 20 Oct,2023
Hi Dipti,Great to hear you had a good stay! We hope you'll be back soon to visit :)Warm regards.The team at Astor

4/10 Poor

R

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing Experience
I recently stayed at the Astor Hyde Park Hostel, and unfortunately, my experience was far from satisfactory. From the very first day, I reported a non-functional USB port in my bed, requesting either a repair or a change of bed. Despite assurances that it would be addressed the next day, the issue persisted throughout my stay. Furthermore, I was dismayed to find that the hostel did not enforce basic rules such as no food or smoking in the rooms. As an asthmatic individual, this negligence significantly impacted my comfort and well-being during my stay. Overall, the unfulfilled promises of maintenance and the disregard for essential rules made my time at Astor Hyde Park Hostel less than enjoyable.
Stayed 5 nights in Oct 2023
Response from - Astor Hyde Park Reception on 25 Oct,2023
Hi Rodrigo, thank you kindly for taking the time to leave us with this feedback on your recent stay at Astor Hyde Park. We are sorry to hear you had a negative experience staying with us due to the issues you have listed in your review. All maintenance issues reported to reception are promptly handed over to our maintenance department. We try our best to resolve all issues as they arise, however, as an electrical fault this may take more time. We have a team member working on reception 24 hours to address any concerns you might have regarding our rules being broken within your room. Our team strive to provide an excellent experience for all guests and will go above and beyond to ensure all rules are enforced to the best of our knowledge. Thank you again for your feedback.

8/10 Good

Irene

Liked: Cleanliness, staff & service
Staff is lovely. Location very convenient for Royal Albert Hall or museums.
Stayed 2 nights in Oct 2023
Response from Josie on 8 Oct,2023
Hi Irene,We're so happy to hear from you, and glad you enjoyed your stay!Warm regards,Astor Team

4/10 Poor

Alexandria

Stayed 1 night in Aug 2023
Response from Alice on 20 Sept,2023
Hi Alexandria, thank you for taking the time to leave us a review. We hope to welcome you back in the future!

10/10 Excellent

Fernanda, cardiff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, helpful and good place to stay for a stop over - one night
Stayed 1 night in Aug 2023
Response from Alice on 16 Sept,2023
Hi Fernanda, thank you for your lovely review. We are glad to hear that you found Astor Hyde Park a great place to stay and enjoyed our friendly staff. We hope to welcome you back very soon! - Astor Hyde Park Reception

8/10 Good

Cierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this is a wonderful hostel for a trip to London. It's close to buses/tube, but you can also walk about as far as Covent Market or Buckingham Palace/Westminster Abbey within an hour. The staff are wonderful as is the vibe among guests. Great for socializing, especially in the beautiful common areas or often buzzing kitchen. The rooms were OK – lacked privacy curtains and the in-room shower was a bit icky (the single floor bathroom was much nicer on the fourth floor). There's no elevator, so be prepared to get your steps in. No AC either, but at least they have fans. The area itself is safe, too!
Stayed 4 nights in Jul 2023
Response from Alice on 16 Sept,2023
Hi Cierra, thank you for your lovely review of your stay with us in July. We are so happy to hear that you enjoyed our central location and loved the overall vibe of our hostel. Your feedback has been shared with our team. We do hope we can welcome you back in the near future! - Astor Hyde Park Reception

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel, would stay here again
Nice hostel, friendly staff, would stay here again
Stayed 1 night in Jul 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Hostel
Hostels have changed a bit since I last stayed in one 25 years ago! I booked it before I realised it was for 18-30 year olds but they didn't recoil in horror at our ages (44) when we checked in luckily! We stayed in room 4, pne set of bunk beds with an en suite and it suited us perfectly.
Stayed 1 night in Jul 2023

2/10 Terrible

Siddartha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Not really sure why this hostel has good reviews, it is mediocre at best...there are no proper common areas, the ensuites bathroom are gross and aren't cleaned daily, and some of the front desk team had a terrible attitude.
Stayed 1 night in Jul 2023
Response from Siissi on 3 Jul,2023
Hi Siddartha! While we are sorry to hear that you did not enjoy your stay with us - I would like to point out that we have 2 large common areas for all of our guests to use - a lounge with netflix, piano, various instruments, sofas and work stations and -additionally - kitchen facilities merged with a dinning hall and mini lounge area. All of which are available for our guests to make use of as they please..We do indeed clean all bathrooms daily - however if they get messy in between our scheduled cleaning times (as can be the case with our larger dormitories) you can always come find us at reception - I can assure you that each and every one of us are more than happy to clean up any mess you encounter! The same goes for any issues you encounter during your stay with us - we are here 24/7 for the purpose of finding solutions for any problems encountered and we ask that you take full advantage of this while you are staying with us! Our intention is always to facilitate a pleasant experience for our guests. Warmest regards,Siissi (Astor Management)

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Id been sick and i was having a rough time, but the staff were very friendly and helpful and made me feel welcome, I really appreciated it.
Stayed 3 nights in Jun 2023

10/10 Excellent

Hoi Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for short stay in London.
Stayed 1 night in Mar 2023

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both rooms and facilities were really hot and poorly ventilated. Facilities were clean but no lift. Staff were friendly and great area of London to be in.
Stayed 3 nights in Oct 2022

2/10 Terrible

Anna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No, a big no
Terrible. I now know that adults doesn’t mean mature. People who stayed here are inconsiderate to others as it was VERY noisy at night! Walls aren’t soundproof, that’s a big lie. I could hear a male who was talking till 2am! The receptionist was very quiet, I couldn’t hear a word, however there was a nice person in the reception when I checked out. Very friendly and helpful
Stayed 1 night in Sep 2022

6/10 Okay

Helena

Liked: Staff & service
Disliked: Cleanliness, amenities
The duvet was yellow. There were only two tiny windows that could be opened in a room with at least 12 people, it smelled like feet.
Stayed 1 night in Aug 2022

10/10 Excellent

roxane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was so clean. All the rooms are cleaned every day. All the rooms have a bathroom, which is super clean, with a toilet. All the staff members were helpfull, kind, friendly and always super respectfull. There is a cinema in one of the living rooms and a piano. Siissi played excellent musique! Clari was putting on nice musique and was always checkin on the kitchen to be sure everything stayed clean. Sara helped me to find a room and be sure I have safe trip. Jeff was caring and doing a very good reception for the checkin. Rapha welcomed me during the night when I was coming back. Always made me fell safe. Basicaly, the whole journey in the hostel felt amazing because of the atmosphere, the safe neighborehood and the nice staff. Really recommed this hostel that is worth a 4 stars hotel.
Stayed 2 nights in Jul 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Clean, everything worked properly. Simple lodgings but that’s all I needed. Very helpful front desk staff. On Queens Gate which is a safe, quiet area. Walk to the South Kensington tube in a few minutes.
Stayed 3 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wouldn't recommend this hostel.
Staff is nice and located is great, but the room is very small for 6 people and its a very tight space. Pillow and bed are very uncomfortable and the shower is terrible. Another thing is that this hostel doesn't have an elevator and i had to carry my suitcase and walk up 4 floors. Definitely not a pleasant experience here.
Stayed 5 nights in Jul 2022

10/10 Excellent

Jonwon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 3 nights in Jun 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hostel!
I had a great stay at the hostel. It's in an excellent location near Hyde Park. The place was clean and the staff was very helpful.
Stayed 1 night in Jun 2022

6/10 Okay

BEVERLY

Liked: Staff & service, room comfort
A comfortable night to stopover after an Albert Hall gig.
Stayed 1 night in May 2022

10/10 Excellent

Enkel

Liked: Staff & service, amenities, property conditions & facilities
Really enjoyed staying at this hostel. The location is great and everyone was very friendly. Staff were extremely helpful especially Cici. I would definitely recommend staying at Astor Hyde Hostel
Stayed 1 night in Apr 2022

10/10 Excellent

Antika

Stayed 2 nights in Apr 2022

6/10 Okay

Samantha

Stayed 1 night in Apr 2022

8/10 Good

Rodrigo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed Astor Hyde Hostel! Good pricexadvantages
I enjoyed the staff team of hostel, I enjoyed of location, I enjoyed the size bed, but I no enjoyed when someone else ate my cheese and eggs in refrigerator. Unfortunately there are a lot of people in hostel and bad person stolen my food. Thanks.
Stayed 3 nights in Apr 2022

6/10 Okay

Fabricio

Travelled with group
Disliked: Room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Kloie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For someone who’s never stayed at a hostel before (like ever!)- I was apprehensive but this was a really nice experience, the room was overall really clean, the bunk bed I had was comfortable and it was actually pretty massive especially since there were 4 of us staying there! Definitely recommended for anyone looking for a hostel to stay in London ☺️
Stayed 1 night in Apr 2022

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Ana Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I was very comfortable, staff very nice and willing to help you. Anecdote: I checked out and they let me leave with them my suitcase, when I came back I had a leg injury and they helped me with my problem. They were great and for that I am very grateful.
Stayed 4 nights in Nov 2021
Response from Astor hostels Hyde park on 22 Nov,2021
thank you Ana, you are more than welcome at any time, hope you are better :)

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New management are great, I'll happily stay again.
I have stayed here before in the dorms but this time I opted to book a private ensuite room this time. The room was clean and bedding was crisp and fresh. There was a kettle but no cups or tea bags etc, however this wasn't a problem for me as I didn't expect tea making items any way. There was also a small safe in the room, another feature that I didn't expect to find. There were also plenty of plug sockets with USB ports. My room was on an upper floor where I could see the roof of the Royal Albert Hall from my window. It was warm and quiet room and I had a good nights sleep. The building is historic in nature and has retained many original features like the rick wooden stair banisters, which I liked to see. I always stay here when attending the Royal Albert Hall which is just a few minutes walk away. The new management and staff are clearly trying hard to make everyone's stay a comfortable one and were very friendly and helpful. I will be back for certain.
Stayed 1 night in Nov 2021
Response from Astor Hostels on 11 Nov,2021
Thank you so much for taking the time to review us, we hope to see you again soon!

8/10 Good

Rachael

Travelled with group
Liked: Cleanliness, staff & service
Just what you need for the price!
Friendly check in, good facilities. Room was basic but clean
Stayed 1 night in Oct 2021
Response from Astor hostels Hyde park on 11 Nov,2021
Thank you for giving us your honest review, we hope to see you again soon!

2/10 Terrible

Arran

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRIM!!
This is a hostel but I booked a private room as they looked pleasant. It was grim. This room is in desperate need of a paint and makeover. The pictures that are shown are NOT what you are getting. I had a kettle but nothing else to go with it. The paints coming off the walls. There's the start of a mould issue on the walls also. These rooms are VERY used. Luckily it was a late arrival early checkout for me
Stayed 1 night in Oct 2021
Response from Astor hostels Hyde park on 11 Nov,2021
Thank you for writing us review, Our maintenance team has been doing renovations and sorting out the issue, We hope to have a greater standard. That way you can experience a lot higher standard of cleanliness and all round value for money. We do apologise you had to experience this. We hope to see you again back here at Astor Hostels to experience the change in standard of the rooms

8/10 Good

Siu Nam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2021
Response from Astor hostels Hyde park on 11 Nov,2021
Thank you for your review, we hope to see you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Good value for money - cheap, but relatively comfortable, clean and easy to check in/out
Stayed 1 night in Oct 2021
Response from Astor hostels Hyde park on 11 Nov,2021
Thank you for honest review, we hope to see you again some time soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Very good budget hotel. Only thing was there was not much room to move between bunks, other than that very clean and helpful staff. Will stay again.
Stayed 2 nights in Sep 2021
Response from Astor hostels Hyde park on 11 Nov,2021
Thank you for your honest feedback, we look forward to seeing you again soon!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good location, stylish old building. Big common room and kitchen in basement. Ventilation in the room is very bad.
Stayed 1 night in Sep 2021
Response from Astor hostels Hyde park on 11 Nov,2021
Thank you for taking the time to give us your honest review, we hope to see you again soon!