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Reviews of Belgrave House Hotel

2.5 out of 5
Belgrave House Hotel
28-32 Belgrave Road, Victoria, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 136 out of 997 reviews" "
Rating 8 - Good. 443 out of 997 reviews" "
Rating 6 - Okay. 291 out of 997 reviews" "
Rating 4 - Poor. 89 out of 997 reviews" "
Rating 2 - Terrible. 38 out of 997 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very basic room and not very clean but it was what I exspected.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

6/10 Okay

tinalina

Liked: Cleanliness
Near to the station, theaters and restaurants. Two rooms booked, our twin room was very small with the bedheads being in the window so the radiator was our headboard ! Heating was on till 2am then on again at 6 am making it very uncomfortable to sleep ( our heads very near to a source of heat) having to open the window to cool the room down
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Ermmm !!
Very well situated, near to Victoria station, theaters and restaurants. Had two rooms, single room was on the ground floor and although small was clean and warm. The twin room, I had asked for a lower floor, because of mobility problems, and was told our room was in the basement which has a really steep staircase with a very sharp bend at the top near the door, I advised the receptionist that I would not be able to use those stairs and was given a room on the first floor as all of the ground floor rooms were "doubles or singles"!! Our room was small with the twin bed heads being in the window with the radiator being our headboard ( radiator very hot until 2am then back on again at 6am making it very uncomfortable to sleep ), had to open the window to cool the room down. Asked for extra pillows the first night to be told "housekeeping would sort it in the morning" no pillows left in the back !!
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great Tiny Room!
Good customer service! Thank you Anita. Very clean, surprisingly quiet. Narrow step stairs and small bathrooms. No trouble taking a shower, but agree with another reviewer, tiny room not recommended for people over 6 ft. Tall. Very convenient, safe neighborhood, budget friendly. Enjoyed the stay here and will return :)
Stayed 2 nights in Oct 2018

8/10 Good

catherine, dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked one of the tiny rooms and it was just what I needed. A comfy bed, storage for my clothes, television, wifi and en suite. I stayed 5 nights and really enjoyed my tiny bedroom. I would stay there again in a heartbeat as its close to the london eye and all attractions, Also, another plus is that they have a drinks machine in the dining room free of charge for as many varied hots drinks as your heart desired.
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay in London
I selected this hotel because of the price of the rooms and the location to Victoria Station for a single night stay. This hotel ticked those boxes really well. I had the luxury of the Tiny Room, being 6'3" if found it novel and fun. However for a longer stay, the novelty would have won off really quickly. That said, the staff, location and the beds were great and I have already recommended this hotel to my friends, and intend to use it again.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
I booked the tiny room, which was exactly what I expected and what I got. I didn’t really need more than that for my few days in London. The room was clean and the bathroom was newish so no complaints there. The location is what’s great about this place. It’s 5-6 min walk from Victoria station and a lot of attractions are within walking distance (15-20 min). Also lots of cafés and restaurants for meals near by. I’m happy with my stay and would go back to the same hotel, although there are a few things that would have made it better. 1. The wifi was good in the lobby but spotty in my room, probably due to the odd configuration of the house with it’s twists and turns. I chose a different network on the 2nd day and it was a bit better (there are 5 available network). 2. The water temperature for showering was great but the stream / pressure could have been larger .... not easy to wash a mane of hair without a good water flow. 3. I would have appreciated at least a hand towel for the bathroom instead of just a bath towel and floor mat. 4. The mattress is not very comfortable, with a bit of a dip in the middle, but I slept reversed the last 3 days with my head where my feet should be and it did feel nicer.
Stayed 4 nights in Sep 2018

4/10 Poor

Dave

Disliked: Cleanliness, property conditions & facilities, room comfort
Not overly impressed!
Pubic hair on shower head, duvet had black marks, there was a dripping noise coming from the toilet all night which meant a bad night sleep- when mentioned to the male clerk on the way out he said that he knew about it and it was only when it rains, no apology! The female receptionist who checked us in was very polite and helpful though!
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
when we reserved we indicated we needed a ground floor room due to both of us being disabled. when we checked in Ewa at the front desk said they didnt have twin rooms on the ground floor and we were down a level. It was just a few steps down. HAH!!! 10+ EXTREMELY steep steps a sharp turn and a large drop down to the first step. We along with three other guests left next day due to the conditions of the hotel and staff atitude. they refused to help us in any way and tried to claim we never told them of our disabilities Ewa's comments prove them to be uncaring liars.
Stayed 3 nights in Sep 2018

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our vacation
Very nice area full of restaurants close to everything
Stayed 2 nights in Sep 2018

8/10 Good

Curt, USA

Liked: Cleanliness, staff & service
Look, overall, the place is a decent budget hotel...and I *must* emphasize the 'budget' part. Firstly, the bathrooms are tiny. Super tiny. Microscopically tiny. Did I mention that the bathrooms are tiny? Because they are. The rooms are small, but if one is simply using it as a place to crash after a long day, then that's not a problem. One thing to note, though, is that there is no air conditioning. That's not a problem if one is visiting in the cooler months, but something to definitely consider if the temps will be over 70F (21C).
Stayed 7 nights in Sep 2018

2/10 Terrible

Albert

Poor experience at Belgrade HOSTEL !
We prepaid and they gave us a basement room without lift nor a proper staircase. We need to drag our luggages down a 2 feet wider stair down without any help. The room can hardly be called a hotel room. It is a hostel type small room with open shower. Not recommended.
Stayed 3 nights in Aug 2018

8/10 Good

Brenda, San Luis Obispo, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location. This hotel is not the fanciest place in the world. In fact, the rooms are pretty tiny, and the "bathrooms" are even tinier. BUT, the room was clean, nonetheless. And it was SOO close to the train station that you have to take from the airport. Overall, very pleased with this spot. Would definitely stay there again.
Stayed 2 nights in Sep 2017

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Greg, Plymouth, Devon. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room for the price of a stay in a hostel
Straight forward honest, basic rooms within easy walking distance of Victoria Coach Station, Victoria Rail Station and Victoria Tube Station. Rooms are as advertised. Staff are helpful. Good value for money reflecting the outward condition of the building, by no means luxurious. A brilliant base for a short stay. A real alternative to hostel accommodation which is advertised in this area at a similar price. A true find. Cannot recommend it highly enough. I will be back.
Stayed 1 night in Aug 2018
Response from BHH TEAM on 10 Sept,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Raul

Issue corrected
2nd day bed sheets were wet but the attendant handle this properly
Stayed 2 nights in Aug 2018

8/10 Good

Tina, California

Liked: Cleanliness, staff & service
The location is excellent, close to Victoria Station, and the neighborhood felt safe even late at night. For the price this was a great deal, that being said the room is badly in need of new carpet and is pretty bare bones. The sheets were clean and the bathroom was clean. They require a deposit of 5£ for the TV, which is very small, and also for the hairdryer. This is an old building so the noise could be bad if you have loud neighbors. The staff was friendly and helpful. For this location this is a good deal for a very bare but clean room.
Stayed 4 nights in Aug 2018
Response from Bhh team on 18 Aug,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little stop over
Good for an overnight stay. Super convenient location.... Bit cramped and no kettle so one night was enough.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and what you’d expect from a 2.5 *
Firstly the location is excellent-so close to Victoria station and many places to eat. Was greeted and checked in by a lovely lady who was very welcoming. The room is small but has all you need. I was on the top floor and the room was very hot with no fan or air conditioning. I was pleasantly surprised that it had not only tea & coffee station but a microwave, stove, fridge and utensils! Unfortunately the shower didn’t seem to have hot water (only warm) which was fine but in winter wouldn’t be great. The room seemed to block out noise very well and was Quite peaceful (except for the thin curtains-bring an eye mask) I was woken in the middle of the night one night to find a mouse in my room which was unsettling but only occurred that once.
Stayed 4 nights in Aug 2018

8/10 Good

NickDee, Strathmore, Alberta

Liked: Staff & service
The hotel was easy walking distance to Victoria Station, pubs, restaurants and attractions. The rooms were very small but I was not there to spend time sitting in my room so they worked for me. The major drawback, especially considering the heat wave that was going on while I was there, NO air conditioning.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
cheap hotel in a good location
The first receptionist wasn`t friendly but the others are good. The room is very small but clean. the breakfast was ok for the money I have paid. The best thing is the location, very close to the Victoria station
Stayed 3 nights in Aug 2018

8/10 Good

NickDee, Strathmore Alberta

Liked: Cleanliness, staff & service
Easy walking distance to Victoria Station, restaurants, pubs and attractions. Hotel staff were polite and helpful.
Stayed 2 nights in Jul 2018

10/10 Excellent

KW, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Walking distance to train station and theaters. Basic rooms and facilities.
Stayed 2 nights in Jul 2018
Response from BHH TEAM on 1 Dec,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Meynardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The place was centrally located. Worth the money except no air conditioning on a hot summer. They provided us with fans but not enough to cool off a room. We don’t mind staying again in this place on a cool weather but not on the summer.
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Get what u pay for and great location.
Got what I paid for. I do not set high standards but the tiny room really is tiny and very poorly decorated. It suited my purpose sort of but wouldnt use it again unless similar price. On plus side superby situated and I really liked the customer service so well done on front desk and donestic
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Stayed 4 nights in Jul 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
It was a lot better than I expected - the room was really good, the location was perfect and it had everything I needed. I've stayed in more expensive hotels that frankly could learn a thing or two from this place. Only minor criticisms are the lack of air conditioning (it was very hot when I stayed there) and the wifi wasn't very good.
Stayed 3 nights in Jul 2018

10/10 Excellent

Nelya, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very nice hotel. Friendly staff. A greate location!
Stayed 1 night in Jul 2018
Response from BHH TEAM on 10 Sept,2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the city center
Stayed 3 nights in Jul 2018
Response from BHH TEAM on 10 Sept,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Cheap and cheerful
We wanted a cheap reasonable hotel in London and that's what we got! We were on the fifth floor so with no lifts so heavy bags would've been difficult. There is no air conditioning so the fan available from reception was a god send. The miniature bathroom had a bit of a bad drain whiff, but the bed was comfortable and we slept well. There is also a nice pub on the next street corner.
Stayed 1 night in Jul 2018

4/10 Poor

KO, Los Angeles

Disliked: Cleanliness, property conditions & facilities, room comfort
I’ve stayed here three times, but this last time was not so great. I like the proximity to Victoria Station. Felt every spring in the bed. Worst part was hearing the mice in the room at night running around, chewing, and squeaking! Kept me up half the night. When I told the person at reception upon checkout, she was unresponsive and did not even apologize.
Stayed 1 night in Jul 2018

6/10 Okay

Norm, Australia

Liked: Cleanliness
Jim
The one obvious advantage to this property is the relationship between price/location. The property itself has seen better days and with no aircon, during the recent heatwave in London, uncomfortable.
Stayed 5 nights in Jul 2018

6/10 Okay

Norm, NSW. Australia.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Simple, basic, inexpensive Hotel. Well located near Buckingham Palace. Room could do with a few basic requirements, such as a small table and chair plus at least a glass.
Stayed 2 nights in Jul 2018

8/10 Good

Adrienne

Liked: Staff & service
Fair value for the type of room
Clean room with small en-suite shower room. The twin beds however had no headboards and were right at the window so the pillows fell off all the time.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
I knew from reading the description of the room that the room would be small with a single bed. My biggest complaint with the room was it smelled like body odour when I arrived. I later figures out it was the bedspread that smelled bad. That should
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Its was a nice hotel. Good location. Pillows were all that I have to complain about. Great otherwise.
Stayed 5 nights in Jul 2018

6/10 Okay

Ian, Nottingham

Liked: Cleanliness, staff & service
Basic but functional
Very basic accommodation, but perfectly adequate for a budget overnight stay in central London. Only 5 mins walk from Victoria.
Stayed 1 night in Jul 2018

6/10 Okay

Doc, Toronto

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good value, though things could be better
Location can’t be beat, but a couple of minor things could be improved. Blackout curtains are a must, considering there is no A/C. The room feels like an oven as early as eight a.m. Sound proofing the rooms from outside traffic should be a priority as the noise levels can and do get in the way of one’s comfort. The night shift front desk staff MUST be cognizant of the fact that voices carry over to the room directly overhead. No need to talk loudly when they are dealing with guests AFTER one in the morning! I understand the need to be friendly and all that but to actually converse like they were one mile apart when they were in fact face to face is just inconsiderate. Worse, they would laugh like it was daytime, as if they were not aware they had paying guests who were trying to sleep after a long day, in a hotel whose rooms are not equipped with soundproofing. Bad enough that one could hear the next door guest’s snoring 😧 Having said all that, it is ideally situated, four minute walk to Victoria station, and one is spoiled for choice in terms of dining options.
Stayed 9 nights in Jun 2018

8/10 Good

JohnM, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Location.
Hotel very central and near bus terminus and railway/tube station.
Stayed 6 nights in Jun 2018

8/10 Good

raly, israel

Liked: Property conditions & facilities
Disliked: Staff & service
nice hotel great location
pleasant stay great location rooms small but more or less adequate for a couple and a child pleasant dining room the coffee machine was great
Stayed 7 nights in Jun 2018

6/10 Okay

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mind the heat
Extremely hot on top floor. Got a fan second night, but upstairs rooms facing west are extremely uncomfortable in hot weather.
Stayed 5 nights in Jun 2018

6/10 Okay

El, south Wales

Liked: Cleanliness, staff & service, property conditions & facilities
Budget hotel
Stayed for 3 nights in a heatwave , room and shower were small but adequate. Bed linen and towels were clean and white. No coffee or tea making in our room but available at all times free of charge in the dining room . The bed was not very comfortable but overall our stay was good for the price we paid. The staff were lovely .
Stayed 3 nights in Jun 2018

6/10 Okay

George

Liked: Cleanliness
Disliked: Staff & service
Excellent location with basic facilities.
Excellent location near the major tourist attraction. No trill rooms, no air conditioning and worst of all no lift to go up to stairs. Tough to the aged visitors. Room is clean but very basic.
Stayed 2 nights in Jun 2018

6/10 Okay

lana, boston

Liked: Cleanliness, staff & service, room comfort
Good price good location safe
I chose to stay in a tiny room it was really small to maneuver around with large suitcase and carry on. No outlet to recharge phone but could leave at front desk for staff to do or use plug there yourselfTiny bathroom. Room hot in late June , one window that top piece opened outNext time I woul go for a single larger room . The location is perfect . Able to store luggage safely.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Rooms are too small
Rooms are small, but the bathroom was ridiculous small even for a small person. Wouldn’t recommend this hotel for families.
Stayed 2 nights in Jun 2018

10/10 Excellent

mohamed, egypt

Liked: Staff & service
in middle London and near for all attraction
very good experience , and any thing is well and I will repeat it as soon as possible.
Stayed 15 nights in Jun 2018
Response from BHH TEAM on 10 Sept,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

maria

Liked: Cleanliness, staff & service
nice hotel
very close to many touristic attraction and transportation
Stayed 5 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is run down, disgusting, not worth a penny to stay here. Seriously reconsider before you book.
Stayed 2 nights in Jun 2018