4/10 Poor
Rigel
10 Jul, 2024
No water! And other problems…
I chose this property for the location, and the pictures looked great, but there were many problems. The biggest problem was that we didn’t have water for two of the four days we stayed there. The water unit would work sporadically and then cut out. The last day we had none at all. The staff were responsive and tried to help, but ultimately we had no showers, no way to make food or clean up. It was terrible. Other problems: we didn’t check in until 5, but the cleaners were still there; key pick-up is a 15 minute walk from the unit, which isn’t great when you’ve got your whole family (kids, elderly) and all the suitcases. Overall the place was “clean” but still seemed dirty: stained carpets, marked up walls, burned out light bulbs, etc… They did offer a partial refund due to the water problems, but overall it was a bad and expensive experience that I wouldn’t repeat.
Rigel
Stayed 4 nights in Jul 2024