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Reviews of Great Scotland Yard Hotel, part of Hyatt

5 out of 5
Great Scotland Yard Hotel, part of Hyatt
3-5, Great Scotland Yard, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 185 out of 239 reviews" "
Rating 8 - Good. 31 out of 239 reviews" "
Rating 6 - Okay. 10 out of 239 reviews" "
Rating 4 - Poor. 8 out of 239 reviews" "
Rating 2 - Terrible. 5 out of 239 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Allen, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Mieko

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Apr 2024

10/10 Excellent

Sheri M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never stayed at a hotel where I felt so much like a valued guest. Service is above and beyond. At the end of an 8-night stay, staff made me feel like I was leaving friends behind on our departure day. The hotel itself is in a perfect location between Westminster and Soho in the West End right near Trafalgar Square with both the Embankment and Charing Cross tube stations within easy walking distance. The decor is charming and oozes with history in line with the Scotland Yard theming. Their hidden speakeasy is a gem offering cocktails and jazz music a couple nights a week, as well as the 40 Elephants bar which we frequented a couple times for a nightcap and upscale snacks. We also loved our courtyard-facing room which was small but still felt luxurious, efficient, and filled with perfect touches. We loved having bedside outlets, a Nespresso machine with pods replenished daily, a cooling drawer kept stocked with both spring and sparkling water, a towel-warming rack, a bidet, and super-thick robes and slippers. The bed was supportive but cloud-like with a very warm (sometimes too warm) fluffy duvet. The water pressure in the shower with both rain head and hand-held wand was amazing. We returned to the room most nights to find chocolates waiting on our nightstands with a fresh fruit bowl also delivered to our breakfast table several times. I can say without exaggeration that the Great Scotland Yard hotel exceeded my expectations in multiple ways.
Stayed 8 nights in Mar 2024
Response from Lara Saab on 4 Apr,2024
Dear Sheri,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you so much for sharing your wonderful experience at the Great Scotland Yard hotel! We are thrilled to hear that you felt like a valued guest throughout your 8-night stay. Providing exceptional service and creating a welcoming atmosphere is always our top priority, and we're delighted that our team made you feel like leaving friends on your departure day.We couldn't agree more about our fantastic location in the heart of Westminster and Soho, just steps away from iconic landmarks like Trafalgar Square and conveniently close to Embankment and Charing Cross tube stations. It's great to hear that you enjoyed the charming decor and historical ambiance inspired by Scotland Yard.Our hidden speakeasy and 40 Elephants bar are indeed hidden gems, offering delightful cocktails, jazz music, and upscale snacks. We're delighted that you had the chance to experience them during your stay.Your compliments about our courtyard-facing room and its luxurious amenities mean a lot to us. We strive to provide our guests with every comfort, from the Nespresso machine and towel-warming rack to the bidet and super-thick robes and slippers. It's wonderful to know that you appreciated the attention to detail.We're thrilled that our fluffy duvet, amazing water pressure in the shower, and nightly treats added to the overall enjoyment of your stay. Your kind words truly motivate us to continue exceeding expectations.Thank you once again for choosing the Great Scotland Yard hotel, and we look forward to welcoming you back for another exceptional experience in the future!Warm regards,

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were very good. The location was close to Trafalgar Square which is a fairly central location to many siteseeing areas The hotel is a short way down a side street which makes it a quiet location away from the hustle and bustle. The location also allowed us to get to several places we wanted to see and was convenient to the tube and bus stops.
Stayed 5 nights in Mar 2024
Response from Lara Saab on 2 Apr,2024
Dear Margaret,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you for sharing your feedback on Expedia! We're thrilled to hear that you had a positive experience during your stay.We're delighted that you found our staff and service to be very good. Providing exceptional service is our priority, and we're glad that our team met your expectations.It's wonderful to hear that you enjoyed our central location near Trafalgar Square, which provided convenient access to many sightseeing areas. We're pleased that our hotel's position on a quiet side street allowed for a peaceful retreat away from the hustle and bustle of the city.We're also glad that our location was convenient for accessing the tube and bus stops, making it easy for you to explore the city.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Batoul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. The staff were friendly and professional and went the extra mile to ensure I was happy with my stay. My room was clean and very nice. I enjoyed my stay and would come back whenever I'm in London!
Stayed 2 nights in Mar 2024
Response from Lara Saab on 8 Mar,2024
Dear Ms. Batoul,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us and that our staff made your experience memorable with their friendly and professional service.Ensuring your comfort and satisfaction is always our top priority, and we're glad to hear that our team went the extra mile to ensure you had a great stay. It's fantastic to know that you found your room clean and very nice.We would be delighted to welcome you back whenever you're in London again for another amazing stay.Warm regards,

10/10 Excellent

WINNER

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thank you for your services
Stayed 1 night in Mar 2024
Response from Lara Saab on 8 Mar,2024
Dear Winner,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this amazing review about your recent stay with us.Very pleased to learn that you enjoyed your recent stay with and provided us 5 out of 5 for the services we provided you.We truly look forward to welcoming you to another fabulous stay in the near future.Warm regards,

4/10 Poor

Roberto, Charlotte

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lara Saab on 2 Apr,2024
Dear Roberto,Warm greetings from Great Scotland Yard Hotel!Thank you for your time taken to write and publish this review about your recent stay with us.We regret to read that your experience with us was not to your expectations and the rating that you had to provide us 2 out of 5.Clearly, we fell way short of delivering you our normal 5-star service and for this I can only apologize. Our aim always to exceed expectations, so the fact we failed to do so on this occasion is extremely disappointing!Once again, many thanks for your time and valuation.Please accept our sincerest apologies once again. We truly value your feedback as it helps us to improve and provide a better experience for all our guests. We hope you will give us another opportunity to exceed your expectations on your next visit.Warm regards,

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just off Whitehall, so close to everything, Thames, West Minister, shops, Underground. Absolutely stunning looking building front, quirky, well designed interior. Amazing/friendly /helpful staff. A nice, relaxed beautiful bar(Forty Elephants). Rooms-spotless, well equipped. With access straight into the Ekstedt restaurant on an evening, with service from the lovely, friendly chef, who cooked the most delicious 6 course taster meal we've ever tasted!! to the sommelier, who brought us the most delectable wines and explained the backstory to each one with such passion, and the hostess, waiters, and waitresses, nothing was too much trouble for anyone. I wouldn't hesitate to return here!!! We absolutely loved it!!!
Stayed 2 nights in Feb 2024
Response from Lara Saab on 19 Feb,2024
Dear Michelle,Warm greetings from Great Scotland Yard Hotel!It was our great pleasure to have you as our guest.Thank you for your glowing review of your recent stay with us! We are thrilled to hear that you found our hotel's location convenient and our building stunning. It's fantastic to know that you enjoyed our quirky and well-designed interior, as well as our friendly and helpful staff.We're delighted that you had a wonderful experience at our bar, Forty Elephants, and that you found our rooms spotless and well-equipped for your needs.It's truly heartwarming to hear such high praise for our Ekstedt restaurant. We're thrilled that you enjoyed the delicious 6-course taster meal prepared by our talented chef and that our sommelier was able to enhance your dining experience with delectable wines and passionate storytelling. We will be sure to pass along your compliments to our entire team, as they will be delighted to know that they made your visit memorable.Thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back for another unforgettable experience!Warm regards,

10/10 Excellent

Zarah

Stayed 1 night in Feb 2024
Response from Lara Saab on 2 Apr,2024
Dear Zarah,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that your stay with us was enjoyable and the rating 5 out of 5 is also much appreciated.We look forward to welcoming you back for another memorable stay at the Great Scotland Yard Hotel.Warm regards,

10/10 Excellent

Michela

Business traveller
Stayed 2 nights in Jan 2024
Response from Lara Saab on 30 Jan,2024
Dear Michela,Warm greetings from Great Scotland Yard Hotel.It was our pleasure to have you as our guest.We are absolutely delighted to read your glowing review and rating 10 out of 10.It warms our hearts to learn that you enjoyed your stay with us and we look forward to welcoming you back again in the near future.Once again, many thanks for your time taken and your amazing review.Warm regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lara Saab on 30 Jan,2024
Dear Philip,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to share this amazing review and rating 5 out of 5 on Expedia.We are really pleased to learn how much you enjoyed your stay with us.Once again, thank you for your time and valuation, much appreicated.We truly look forward to welcoming you back to our hotel in the near future.Warm regards,

6/10 Okay

Kate

Stayed 1 night in Jan 2024
Response from Lara Saab on 12 Feb,2024
Dear Kate,Warm greetings from Great Scotland Yard Hotel!Thank you for your time invested to write and publish this review about your recent stay with us.We were disappointed to read the rating 3 out of 5 that you provided for your stay with us. Clearly, we fell way short of delivering you our normal 5-star service and for this I can only apologize. Our aim always to exceed expectations, so the fact we failed to do so on this occasion is extremely disappointing!We sincerely hope that you would consider giving us another chance to make amends and provide you with the exceptional stay that you deserve. Warm regards,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel in the heart of downtown London, easy walking distance to pretty much everything. We could not have been happier with our lodging during our Christmas vacation to London!
Stayed 6 nights in Dec 2023
Response from Lara Saab on 1 Jan,2024
Dear James,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that you found our hotel fabulous and that it added to the joy of your Christmas vacation in London.It's fantastic that our central location in the heart of downtown London made it easy for you to explore and enjoy everything the city has to offer within walking distance. Creating memorable experiences for our guests is our priority, and we're thrilled to have succeeded during your stay.We appreciate your kind words and are grateful to have been a part of your Christmas vacation. If there's anything specific you'd like to share or any preferences you have for your next stay, please feel free to let us know. We look forward to the opportunity to host you again in the future.Thank you for choosing to stay with us, until we welcome you back.Warm regards,

6/10 Okay

Callum

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Lara Saab on 6 Dec,2023
Dear Callum,Warm greetings from Great Scotland Yard Hotel!Thank you for your time taken to write and publish this review about your recent stay with us.While I note your experience could have been better, please contact us if you would like to discuss this further with me. Constructive feedback is always appreciated as it helps us improve on what we do and our service delivery!Clearly, we fell way short of delivering you our normal 5-star service and for this I can only apologize. Our aim always to exceed expectations, so the fact we failed to do so on this occasion is extremely disappointing!Once again, many thanks for your time and valuation.We would love to make things right if you could give us another chance.Warm regards,

8/10 Good

Rieko, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is bit small but have lovely interior. The hotel location is great for the access to the stations and Covent Garden area. The only thing we disappointed was check-in experience (they didn’t offer anything about VIP access and when the room was ready, they didn’t call and text to us unless they promised). However the staff apologized for that by the letter and also at the check out. Overall I recommend this lovely hotel:)
Stayed 5 nights in Nov 2023
Response from Lara Saab on 6 Dec,2023
Dear Rieko,Warm greetings from Great Scotland Yard Hotel!Thank you for taking the time to share your feedback with us, and we appreciate your kind recommendation of our hotel. It's always valuable for us to hear about our guests' experiences, and we're pleased to know that you enjoyed the lovely interior and convenient location of our hotel.We sincerely apologize for any inconvenience you experienced during the check-in process. It's disheartening to hear that the VIP access information was not provided, and there was a delay in notifying you when your room was ready. Your feedback is crucial to our ongoing efforts to enhance our services, and rest assured, we will review and address the issues raised to prevent similar occurrences in the future.We're glad to hear that our staff took the initiative to apologize for the oversight both in writing and during check-out. Guest satisfaction is our top priority, and we appreciate your understanding and patience in this matter.Your recommendation means a lot to us, and we're grateful for the opportunity to host you. If there are specific aspects you feel we could improve upon or if there's anything you'd like to share for us to enhance your next stay, please don't hesitate to reach out. We're here to ensure that every aspect of your stay meets or exceeds your expectations.Thank you again for choosing our hotel, and we hope to welcome you back in the future for an even more seamless and enjoyable experience.Warm regards,

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor, staff, drinks & food were amazing! The proximity to everything was great too. Thank you!
Stayed 4 nights in Nov 2023
Response from Lara Saab on 29 Nov,2023
Dear Jennifer,Warm greetings from Great Scotland Yard Hotel.Thank you for taking the time to write and publish this amazing feedback about your recent stay with us.Very pleasing to read how much you enjoyed your stay with us from amazing decor, staff, drinks & food.Your kind words are much appreciated, and we truly look forward to welcoming you back to our hotel in the near future.Warm regards,

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great location within walking distance to many sites as well as very close to public transportation stations and many places to eat. The room was more than I expected in just about every category that I could think of. Every member of the staff who we came in contact with went above and beyond in helping us and exceeded our expectations. I will definitely be staying there again.
Stayed 3 nights in Nov 2023
Response from Lara Saab on 30 Nov,2023
Dear John,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.We are absolutely delighted to read your glowing review. Thank you for taking the time to share your experience with us.It warms our hearts to hear that our prime location, combined with the charm of being within walking distance to many attractions and convenient access to public transportation, added to the enjoyment of your stay. We strive to provide exceptional service and are thrilled to know that every aspect of your room exceeded your expectations.Our team is dedicated to going above and beyond, and we're thrilled to learn that each member you encountered exemplified this commitment. Your kind words inspire and motivate us to continue delivering outstanding service.We're looking forward to welcoming you back for another fantastic stay. Warm regards,

6/10 Okay

Brett J

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It’s a nice place. Staff is kind. But it is overpriced. Best thing about the hotel is its cleanliness and its central location which is close (walking distance) to many tourist locations in central London.
Stayed 6 nights in Oct 2023
Response from Lara Saab on 8 Nov,2023
Dear Brett,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time invested to write and publish this review about your recent stay with us.We are glad to learn that you enjoyed your stay with us from kind staff service, central location and cleanliness.My sincere apologies that you found our hotel overpriced.Once again, many thanks for your time and valuation, much appreciated.We truly look forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel that is in the heart of central London yet seemingly tucked away on a quiet side street. Perfect location where you can walk to so many places whether it be the theatre or the various parts of London The tube stations are on either side of the hotel as well, just a short walk. I must point out the awesome bathroom with the rain shower head or for those who like to take a bath there is a separate giant tub. Everyting in the room was clean and there is a switch near the door that allows you to choose how often you would like the room cleaned. Definitely a place that I highly recommend.
Stayed 6 nights in Sep 2023
Response from Sholto Smith/General Manager on 17 Oct,2023
Dear Martha,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your kind words about our hotel perfect location where you can walk to so many places whether it be the theatre or the various parts of London and tube stations. We are delighted to hear that you found our bathroom awesome with the rain shower head and that everything in the room was clean.Also, glad to read that you highly recommend our hotel.Thank you once again for choosing to stay with us, and we hope to welcome you back to our fabulous hotel in the not-too-distant future. If there's anything more, we can do to make your next visit even more exceptional, please don't hesitate to let us know.Kind regards,

10/10 Excellent

Rachel, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Unique space. Small but lovely room. Great bar.
Stayed 2 nights in Jun 2023
Response from Sholto Smith/General Manager on 27 Sept,2023
Dear Rachel,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this amazing review about your recent stay with us.Very pleasing to read how much you enjoyed your stay with us from unique space, lovely room to great bar.We truly look forward to welcoming you back to our hotel.Warm regards

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay
Stayed 5 nights in Sep 2023
Response from Sholto Smith/General Manager on 14 Sept,2023
Dear Joanna,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this amazing review about your recent stay with us.I am very pleased to read this rating 5 out of 5 which shows how much you enjoyed your stay with us.Once again, many thanks for your time and valuation which is much appreciated. I am delighted that you had a pleasant stay with us, and we look forward to welcoming you back to Great Scotland Yard Hotel soon.Warm regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this property to be well located with access to many attractions. The facility was perfect on many fronts from well appointed rooms, super nice and helpful personnel, good restaurants and bars on site with a perfect gym to stay fit if you didn't get enough walking done in the day. I would gladly return to this hotel on my next visit.
Stayed 6 nights in Aug 2023
Response from Mihai-Sorin Chinez on 5 Sept,2023
Dear Michael,Thank you so much for the feedback provided.We are looking forward to welcoming you back to our hotel on your future visit to London.Best regards,Great Scotland Yard Hotel

6/10 Okay

Bernhard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bar closed too early for a Thursday .
Stayed 1 night in Aug 2023
Response from Sholto Smith/General Manager on 1 Sept,2023
Dear Bernhard,Warmg greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this review about your recent stay with us.My apologies that you found our bar closing time is too early. Your comments have been shared with our Food & Beverage manager for future consideration.I hope that you otherwise enjoyed your stay with us.We truly look forward welcoming you back to our hotel.Warm regards,

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful & Luxurious Hotel but with a price tag.
This is a beautiful hotel located in a special part of London. If you like life with a bit of luxury then this hotel offers a very high end finish with plenty of style. We had one of the top floors with a balcony which was beautiful, however I read beforehand that the rooms were small & this was the case with ours. The cost of food & drink was very high. Which I don’t mind but i didn’t find it good value for money. For example, A cocktail I ordered was £19 & it wasn’t much bigger than a shot. Staff were friendly & helpful. Overall a lovely hotel.
Stayed 1 night in Aug 2023
Response from Sholto Smith/General Manager on 29 Aug,2023
Dear Jamie,Warm greetings from Great Scotland Yard Hotel!We were absolutely thrilled to read your wonderful review. Your kind words have put smiles on our faces and reaffirmed our commitment to delivering exceptional experiences to our guests.My sincere apologies that you found the prices of our cocktail high. Your comments have been shared with our Food & Beverage manager.Once again, many thanks for your time and valuation which is much appreciated.We truly look forward to welcoming you soon to our hotel.Warm regards,

10/10 Excellent

elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, location, amenities, service, dining. Boutique sized rooms with highest quality attention to detail. Highly recommend.
Stayed 6 nights in Aug 2023
Response from Sholto Smith/General Manager on 22 Aug,2023
Dear Elaine,Warm greetings from Great Scotland Yard Hotel!We were absolutely delighted to read your kind review of your recent stay with us. Thank you for taking the time to share your thoughts and experiences.Your compliments about our fabulous hotel, location, amenities, service and dining means the world to us. We constantly strive to create memorable experiences for our guests, and your feedback is a true testament to our efforts.We also appreciate your highly recommendation.It was a pleasure having you as our guest and we hope to welcome you back soon.Warm regards,

4/10 Poor

Julie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We had a lot of issues with our room: What looked like a sick stain on the carpet. Hot water ran out half way though shower in the morning (so my advice would be to avoid showering at 8.40 at that is obviously peak time). Bathroom flooded from shower so got wet feet every time we went in there afterwards. We planned on asking reception to send someone to mop while we went out but queue for reception was soo long we gave up. No soap in the soap dispenser Hook on back of bathroom door had obviously broke off and had not been fixed/replaced so we had no-where to hang towels. Dead spider in shower No plug in sink - we called reception to ask for one and was told someone would bring us one, we chased after half an hour, waited another twenty minutes then gave up waiting. Someone did eventually come but by then my husband was in the shower so I couldn't give them the access they requested to the bathroom. There wasn't much full length hanging space in our room (I managed to hang 3 dresses) this was fine as it was a short stay but if we were staying for longer this would have been an issue. A discretionary service charge is added to bill at check out, needless to say we didn't pay this given the above.
Response from Sholto Smith/General Manager on 22 Aug,2023
Dear Julie,Warm greetings from Great Scotland Yard Hotel!Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel. Your comments are invaluable to us as they highlight areas where we need to improve and enhance our guest experience.We're truly sorry for the issues you encountered in your room, such as the cleanliness concerns, hot water shortage, and bathroom flooding. These are certainly not the standards we strive to uphold, and we are disappointed that we fell short in delivering a comfortable and pleasant stay for you.Your comments regarding the reception queue, broken bathroom hook, and the various delays in addressing your requests are deeply concerning. This is not indicative of the level of service we intend to provide, and we will be investigating these matters internally to ensure swift resolutions and prevent similar situations in the future.Regarding the discretionary service charge, we understand your perspective given the challenges you faced. Rest assured, we take your feedback seriously and will review our policies to ensure transparency and fairness in all aspects of our service.Once again, we apologize for the inconveniences you encountered and appreciate your honesty. If your travels bring you back to London, we hope to have the opportunity to restore your confidence in our hotel and provide you with a much-improved experience.Warm regards,

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Sholto Smith/General Manager on 22 Aug,2023
Dear David,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish such a tremendous review about your recent stay with us.The ranking 10 out of 10 is much appreciated.Once again, David, thank you for choosing Great Scotland Yard Hotel. I am delighted that you had a pleasant stay with us, and we look forward to welcoming you back soon. Warm regards,

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hands down, a MUST stay!
The history of this building alone makes it worth the stay, but then you add the incredible staff, the cleanliness, the cozy beds and linens, the central location and delicious food and drinks, and they have knocked it out of the park! I will absolutely stay here again. Ten out of ten! Location, location, location - I walked everywhere! You will be thrilled you booked at the Great Scotland Yard Hotel!
excellent location! walking distance to so many things!  fun fact: two scenes from harry potter were filmed on this street!
evening tea with bottomless champagne! delicious from start to finish, and absolutely worth the price!
so many incredible pieces in this hotel!  very unique, very hip, lots of hidden gems!  keep your eyes open for all the surprises!
Stayed 2 nights in Jul 2023
Response from Sholto Smith/General Manager on 18 Aug,2023
Dear Margaret,Warm greetings from Great Scotland Yard Hotel!We were absolutely delighted to read you tremendous review about your recent stay with us. Thank you for taking the time to share your thoughts, pictures and experiences. It warms our hearts to know that you had a wonderful time at our hotel.Very delighted to read how much you enjoyed your stay from building history that was worth the stay, to incredible staff, cleanliness cozy beds, central location and delicious food and drinks.Once again, thank you for choosing our hotel and we truly look forward to serving you again in the near future.Warm regards,

10/10 Excellent

Martin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Fantastic hotel and staff lovely . Location perfect
Stayed 1 night in Aug 2023
Response from Sholto Smith/General Manager on 18 Aug,2023
Dear Martin,Warm greetings from Great Scotland Yard Hotel!We were absolutely delighted to read your kind review of your recent stay with us. Thank you for taking the time to share your thoughts and experiences. It warms our hearts to know that you had a wonderful time at our hotel and enjoyed the perfect location and the lovely service of our staff.It was a pleasure having you as our guest and we hope to welcome you back soon.Warm regards,

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant food was average but service was painfully slow and unresponsive. Hotel was very nice and conveniently located. Room was small but nicely appointed.
Stayed 3 nights in Aug 2023
Response from Sholto Smith/General Manager on 11 Aug,2023
Dear Karen,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time invested to write and publish this review about your recent stay with us.My sincere apologies that you found the food average and the service very slow. All your comments have been shared with our Food & Beverage manager for further investigation.I am glad that you otherwise enjoyed the beauty and location of our hotel.We truly look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Linda

Travelled with family
The staff were outstanding! The services, location, managers, breakfast food, etc. location was absolutely great!
Stayed 6 nights in Aug 2023
Response from Sholto Smith/General Manager on 10 Aug,2023
Dear Linda,Warm greetings from Great Scotland Yard Hotel!It was our great pleasure to have you as our guest and thank you for your time invested to write and publish this amazing review and ranking 5 out of 5 for your recent stay with us.More than pleased to read how much you enjoyed your stay with us from outstanding staff, services, location, managers to outstanding food and breakfast. Your kind words are much appreciated.We truly look forward to welcoming you back soon to our hotel.Warm regards,

2/10 Terrible

AIMEE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has mold in the showers and human hair and eyelashes on the beds
Stayed 3 nights in Aug 2023
Response from Sholto Smith/General Manager on 7 Aug,2023
Dear Aimee,Warm greetings from Great Scotland Yard Hotel!Clearly, we fell way short of delivering you our normal 5-star service and for this I can only apologise. Our aim always to exceed expectations, so the fact we failed to do so on this occasion is extremely disappointing!Your comments have been shared with our housekeeping manager for further investigation as this is the first time, I read such a bad review about the cleanliness. My apologies again for any inconvenience this may have caused you.Thank you for drawing my attention to this matter and for your time and valuation.Warm regards,

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night while eating at their signature restaurant ‘Ekstedt at the Yard’. Checkin very efficient. Nicely decorated room with plenty of fluffy towels. Staff throughout very helpful. Enjoyed the jazz band in the bar late evening.
Stayed 1 night in Jul 2023
Response from Sholto Smith/General Manager on 2 Aug,2023
Dear Derek,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your super review published on Expedia.com.I am very pleased to read how much you enjoyed your stay with us from efficient check-in, nicely decorated room to helpful staff and enjoyable jazz night.Your kind words and time are much appreciated.I am delighted that you had a pleasant stay with us, and we look forward to welcoming you back to Great Scotland Yard Hotel soon.Warm regards,

10/10 Excellent

susan

Travelled with family
Liked: Property conditions & facilities
The property was beautiful from the lobby to the restaurants to the rooms. The rooms are a bit small but clean and new . The bathrooms are big with a special bidet toilet that cleans and warms. The staff was very nice and helpful. The only thing that was a bit annoying was that we had to ask for things more then once .
Stayed 5 nights in Jul 2023
Response from Sholto Smith/General Manager on 24 Jul,2023
Dear Susan,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.We greatly appreciate the time you kindly invested and your valuable comments; they allow us to constantly improve our attention as well as the hotel’s facilities.My sincere apologies that you had to ask for things more than once which is certainly not the service, we aim to provide our guests with.It was pleasing to read how much you enjoyed your stay with us from beautiful property with very nice and helpful staff. I am delighted that you had a pleasant stay with us, and we look forward to welcoming you back to Great Scotland Yard Hotel soon.Warm regards,

10/10 Excellent

Tara Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location and venue. You could walk everywhere in Westminster, easy access to the tube, and knowledgeable staff who happily provided direction. I would highly recommend and would certainly stay there again.
Stayed 7 nights in Jul 2023
Response from Sholto Smith/General Manager on 24 Jul,2023
Dear Tara,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time invested to write and publish this super review about your recent stay with us and glad to learn how much you enjoyed our fabulous location.We cannot be prouder to be rated 5 out of 5 which is much appreciated.I am very glad also to learn that you do highly recommend our hotel.We truly look forward to welcoming you back to our hotel soon.Warm regards,

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Great Scotland yard hotel is new, and very well appointed. I love having the toilet in a separate from the rest of the bathroom. Additionally, plenty of outlets, usb outlets, and excellent built in TV with good menus. The location couldn't be better right next to historic district, museums, theaters and plenty of great restaurants.
Stayed 1 night in Jul 2023
Response from Sholto Smith/General Manager on 12 Jul,2023
Dear Frank,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish this tremendous review about your recent stay with us.Very pleasing to read how much you enjoyed your stay with us from new hotel, very well appointed, to plenty of outlets, USB outlets, excellent built in TV and great location.We truly look forward to welcoming you back soon to our hotel.Warm regards,

8/10 Good

Cecilia

Stayed 2 nights in Jul 2023
Response from Sholto Smith/General Manager on 2 Aug,2023
Dear Cecilia,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time invested to write and publish this review on Expedia.com about your recent stay with us.I am delighted that you had a pleasant stay with us, and we look forward to welcoming you back to Great Scotland Yard Hotel soon.Warm regards,

10/10 Excellent

Adriana

Travelled with family
What an absolutely wonderful experience staying at the Great Scotland Yard hotel. The hotel is beautiful, super clean, absolutely delightful with all the art, personal decoration touches and museum worthy pieces. If I’m back in London, this is where I want to stay.
Stayed 1 night in Jul 2023
Response from Sholto Smith/General Manager on 10 Jul,2023
Dear Adriana,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest at Great Scotland Yard and thank you for sharing your tremendous and valued feedback. By evaluating our services, you are assisting us to continuously improve our guest experience.I was pleased to read how much you enjoyed your stay with us from beautiful, super clean hotel with all art, personal decoration touches to museum worthy pieces.Your kind words and ranking 5 out of 5 are much appreciated.We truly look forward to welcoming you back soon.Warm regards,

10/10 Excellent

John

Stayed 4 nights in Jun 2023
Response from Sholto Smith/General Manager on 6 Jul,2023
Dear John,Warm greetings from Great Scotland Yard Hotel!Thank you for taking the time to review our hotel. We are more than happy to be rated 10/10 which made us proud.Your time taken to write and publish this review is much appreciated.We truly look forward to welcoming you back soon.Warm regards,

8/10 Good

Karen Hodgson, AFTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean nice rooms. Good amenities. Close to many attractions and dining options. Fairly close to the metro. Walking distance to theater district , Thames activities at
Response from Sholto Smith/General Manager on 6 Jul,2023
Dear Karen,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your tremendous review on Expedia!.Really pleasing to read how much you enjoyed your stay with us noting rooms extremely nice and clean with good amenities and location close to many attractions along with dining options. Your detailed and tremendous review is much appreciated, and we truly look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The only issue was my room was not ready until approximately 1700. Everything was phenomenal
Stayed 1 night in Jun 2023
Response from Sholto Smith/General Manager on 6 Jul,2023
Dear Jerry,Warm greetings from Great Scotland Yard Hotel!Thank you so much for your time taken to write and publish this amazing review about your recent stay with us.So glad to read how much you enjoyed your stay with us and describing that everything was phenomenal. We cannot ask for more.My sincere apologies that your room was not ready on time due to the hotel being full which is certainly not an excuse.Once again, Jerry, many thanks for your time and valuation.We truly look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
The Great Scotland Yard hotel was absolutely gorgeous. The hotel has a ton of character and charm. The rooms are well appointed and the bed was comfortable. Turn down service was a nice treat. We shall be back for sure.
Stayed 5 nights in Jun 2023
Response from Sholto Smith/General Manager on 20 Jun,2023
Dear Jack,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you so much for your time taken to write and publish on Expedia this tremendous review about your recent stay with us.I am very glad to read how much you enjoyed your stay with us.Also, glad to learn that you will be coming back.We truly look forward to welcoming you back soon.Warm regards,

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room, go elsewhere for breakfast.
A one night stay for a theatre trip. Excellent location just off Whitehall and close to St James Park. The room was to a very high standard and the staff were very friendly. Breakfast overpriced and nothing special.
Stayed 1 night in Jun 2023
Response from Sholto Smith/General Manager on 14 Jun,2023
Dear Nicholas,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.We greatly appreciate the time you kindly invested and your valuable comments; they allow us to constantly improve our attention as well as the hotel’s facilities.I was pleased to read how much you enjoyed your stay with us from excellent location with very high standard room to very friendly staff. My sincere apologies that you found our breakfast overpriced with nothing special. Your comments have been shared with the relevant team.Once again, Nicholas, many thanks for your time and valuation.We truly look forward to welcoming you back to our hotel soon.Warm regards,

8/10 Good

William

Rooms were a bit small but nice. A bit overpriced overall.
Stayed 2 nights in Jun 2023
Response from Sholto Smith/General Manager on 12 Jun,2023
Dear William, Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest.We greatly appreciate the time you have invested to write and publish this review about your recent stay with us and the ranking 8 out of 10.My apologies that you found our rooms a bit small and pricey. I am glad that you otherwise enjoyed your stay with us.Once again, William, many thanks for your time and valuation.We truly look forward to welcoming you back to our hotel soon.Warm regards,

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean hotel and extremely attentive staff. Any request we had was addressed immediately. Great location. We traveled with a baby and every time we exited/entered the hotel there was a staff member offering the help with the stroller. Overall was a wonderful stay. Would definitely come back!
Stayed 3 nights in May 2023
Response from Sholto Smith/General Manager on 7 Jun,2023
Dear Talia,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you so much for your time invested to write this tremendous review about your recent stay with us.I am pleased to read how much you enjoyed your stay with us from extremely attentive staff to great location.Also, glad to read that you will be coming back to us.We truly look forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Great Scotland Yard hotel very much. The location can't be beat. It was within walking distance of Trafalgar Square, Thames River, Westminster Abbey, etc. The area felt safe which is extremely important as a single mom traveling with my child. Many transportation and restaurant options were nearby. We plan to visit London again and will definitely choose GSY as our hotel.
Stayed 5 nights in May 2023
Response from Sholto Smith/General Manager on 7 Jun,2023
Dear Charlotte,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you and your daughter as our guest and thank you so much for your time taken to write and publish on Expedia this super review about your recent stay with us.So glad to read how much you enjoyed your stay with us and especially our location.Also glad to learn that you will come back.We truly look forward to welcoming you back to our hotel soon.Warm regards,

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning stay
Amazing stay - stunning hotel - amazing decor and clean fresh smell everywhere. The hotel is so clean and friendly - fantastic overall - bathroom out of this world - mix of old and new - loved it.
Stayed 1 night in May 2023
Response from Sholto Smith/General Manager on 31 May,2023
Dear Damian,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and many thanks for your time invested to write and publish such a tremendous review about your recent stay with us.So pleasing to read how much you enjoyed your stay with us from stunning hotel with amazing decor, clean, fresh smell to friendly and mix of old and new. That says it all!Once again, Damian, many thanks for your time and valuation, much appreciated.We truly look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Isabell Charlotta, Wildlight

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 2 nights in May 2023
Response from Sholto Smith/General Manager on 31 May,2023
Dear Isabell,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and many thanks for your time taken to write this amazing review about your recent stay with us.I am really glad to learn how much you enjoyed our great hotel and locationWe truly look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of London, close by for good viewing of the coronation parade
Stayed 4 nights in May 2023
Response from Sholto Smith/General Manager on 16 May,2023
Dear Leslie,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and thank you for your time taken to write and publish such an amazing review about your recent stay with us on Expedia.comI am very glad to read how much you enjoyed your stay with us especially the great location in the heart of London, close by for good viewing of the coronation parade.Your amazing review is much appreciated, and we truly look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Ferdinand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding choice
We stayed at the hotel for the King Charles III coronation with my mom. It was an excellent location and the staff has exceptional attention to detail. Ive stayed at many hotels, and this one ranks right in the top 3 world wide!
Stayed 2 nights in May 2023
Response from Sholto Smith/General Manager on 16 May,2023
Dear Ferdinand,Warm greetings from Great Scotland Yard Hotel!It was our pleasure to have you as our guest and very glad to read how much you enjoyed your stay and enjoyed the King Charles III coronation with your mum.So pleasing to learn that you found our location excellent and staff with exceptional attention to detail.Your kind words and amazing review is much appreciated.We truly look forward to welcoming you back in the near future.Warm regards,