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Reviews of London Serviced Apartments

4 out of 5
London Serviced Apartments
56 Stamford St, Southwark, London, England

Reviews

6.2
Rating 10 - Excellent. 9 out of 77 reviews" "
Rating 8 - Good. 18 out of 77 reviews" "
Rating 6 - Okay. 27 out of 77 reviews" "
Rating 4 - Poor. 15 out of 77 reviews" "
Rating 2 - Terrible. 8 out of 77 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Dirk L.

Disliked: Cleanliness
Don't stay here
We've stayed in a bunch of VRBO's and never felt the need to write a review. On this one, I feel a responsibility to warn people. 56 Stamford St. is a good location, that much is true. But that is probably the only thing I can say that is positive. The person who meets you at the flat does not smile or shake hands. They just hand you the keys and walk away. One night the bed caved in on my wife's side. When we took the mattress off to see if we could fix it ourselves the frame is held together with duct tape. To fix it, they screwed scrap wood into the frame to hold the mattress up. It's just a matter of time before it collapses again. We discovered almost immediately that there were two screws right at the entrance of the bathroom that weren't screwed down all the way. They were raised enough that you could catch the skin on the bottom of your foot, as my six-year-old did. Once we cleaned up the blood, we let management know about the problem.. You would think that would make for an immediate response. I got a shrug. It wasn't until the bed broke a few days later that someone actually came by. Once we had them there for the bed, we asked that the screws be removed. This was one day before we left. The cleanliness is not good. We had to clean, as best we could, when we arrived. This is not easy as there is no vacuum. The WiFi router is not in the flat. It's somewhere in the building and very intermittent. Do not try to stream Netflix, you will be waiting a lot. The flat itself is not very comfortable. There are no lamps anywhere so you have a choice between the very bright halogen ceiling lights and darkness. There's no lamp by which you would read a book. There are no extra touches like bathmats or slip-guards inside the tub/shower. The tub is incredibly slippery and most members of my family had at least one incident of slipping. You would think that for liability alone, they would have slip-guards. The service from London Apartments is quite bad. When we got to the flat, the television remote fell apart as we picked it up. We asked for a universal remote to replace it. Two days later it was dropped off with only two out of the four batteries required. They never offered to set it up for us. The kitchen is sort of falling apart. The baseboard kick falls over when you tap it with your foot. There is one pan with most of the Teflon coming off of it. Overall, an unpleasant experience. Avoid 56 Stamford Street.
Stayed 12 nights in Jul 2019

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
BE WARNED: Location is great, Property is TERRIBLE
We've stayed at this property three times over the course of the past few years. The location is amazing, just a few blocks from the Tate Modern, the Thames, Millennial Bridge... St Paul's and several underground stations are only a short walk. The central location is why we've come back. But BE WARNED. The property manager doesn't seem to care for either the property or his clients. The property is rundown - everything is dingy and could use a fresh coat of paint. The furnishings are cheap and nothing in the property is well maintained - dirty pillows, broken tiles, scuff marks everywhere. With a little TLC, this could be an amazing property (and the rents would go up as well!). The property manager also doesn't care about keeping loyal customers. We arrived late at night and BE WARNED - there is a exorbitant fee for arriving after hours, even though the person there to greet us and give us our key provided ZERO instruction or assistance. The guy handed us the key and left. Since we had stayed at this property several times before, we knew this and asked if any concession could be made. NOPE. With no refund or recourse available, we paid the king's ransom (100 pounds!) and vowed never to stay there again. Whatever - last time we'll stay at this fleabag apartment.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
I really enjoyed my stay at the London Service apartment. There was plenty of room for the 6 guests and I who stayed there. We enjoyed the great location and nice service. The man who helped us during our stay was easy to reach and was very flexible with check in and check out, which we greatly appreciated!
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service
Couldn’t get a hold of anyone once we got to the property to actually let us in. Enquires about a second key, was promised one by lunch time the following day, had to make several follow up calls and still ended up with no key. The property was dirty - pillows, towels, linen etc were filthy. Overall a very disappointing stay.
Stayed 2 nights in Jan 2019
Response from London Serviced Aparments on 12 Jan,2019
Thank you for your feedback, please be assured we try our utmost best to attend to our guests. Also, our apartment's are always cleaned to a high standard, and our staff members take their time and effort to keep the apartments as clean as possible. We apologise if you were dissatisfied in any way, and we will take your feedback and work towards resolving the issues you had mentioned.

6/10 Okay

Ian

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2018

2/10 Terrible

Lynne B.

Bait n switch to a similar but rundown apartment
The owner/manager was accommodating to our early arrival, but put us in an apartment that was the same in layout and similar in decor, but different from the one in the photos. One shower did not work and the smell was awful. We discovered it was due to mold in the kitchen cabinets. The furniture was different from what is shown in the photos and there was not room for all four of us to sit in the living space. The beds were very uncomfortable, and there was no balcony nor view of the London Eye. The location was great, though!
Stayed 5 nights in Sep 2018

6/10 Okay

Richard

Liked: Cleanliness, room comfort
London Trip
Good location, clean and comfortable
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
They charge 95 UK pound for late arrival, which was not implicit in the Expedia ad. The property asked to pay the late arrival in advance. Expedia was not helpful with this, even if I ask to transfer to the manager they never transfer my call.
Stayed 4 nights in Sep 2018

6/10 Okay

BAKOS

Used apartment on top floor in great location
The strength of the apartment is its location. It is very central, in the middle of the main London attractions. The downside of the apartment is that it is run-down, used wooden flooring, furniture, walls, no decorations to make it more pleasant and warm. It should not have 4*. The height of the apartment is very low. The balcony is from the bedrooms, not living room/kitchen which is a pity, as it leaves less occasions to enjoy the gorgeous view. The apartment has just one bathroom, no separate toilet. The staff needs to be called before the checking as per the email instructions as otherwise the agreed time if forgotten, but they are nice and helpful. Despite the aesthetics, we have enjoyed our stay.
Stayed 4 nights in Aug 2018
Response from London Serviced Apartments on 5 Sept,2018
Thank you for your comments regarding your stay, although we do appreciate the positive comments, we will also take into consideration the feedback you have left us regarding our apartment. We thank you for choosing to stay with us, and we hope to host you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great management team! The apartment was clean, and well stocked. The upper level of views of the London eye were fantastic. Waterloo Is an incredible neighborhood to be located.
Stayed 2 nights in Jul 2018
Response from London Serviced Apartments on 16 Aug,2018
Thank you very much for your positive feedback, we hope you enjoyed your stay within our apartments, and we hope to host you again within the near future.

6/10 Okay

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly flat
I’m grateful for the flat, it served the purpose because of its location. However, the apartment wasn’t the same as they pictured them in the website. It was dusty and smelled horribly. The dumpster was right in front of our window and I have attached pictures. We were given 1 towel each. You could tell that the beds were old because the mattresses were thinned out. My children, husband and I had backaches every morning from the uncomfortable beds. We ran out of toilet paper and we had to buy it ourselves.
Stayed 5 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable environment, big space with kitchen and clean
Stayed 2 nights in Jan 2018
Response from Southwark Serviced Apartments on 24 Feb,2018
Thank you for your kind feedback, we hope you enjoyed your stay, and we hope to host you again in the near future. Thank you for choosing to stay with us.

6/10 Okay

Verified traveller

Clean and tidy, just need to get new mattresses for the beds and bedside lights.
Stayed 2 nights in Sep 2017

6/10 Okay

yuanjung

Central apartment for travellerd
Location is convenient ,the apartment is facing busy street .
Stayed 8 nights in Sep 2017

4/10 Poor

Jennifer, Washington DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, and lots of space. But not in great condition (mattresses pretty old and saggy, many things broken). Not all that clean. Was okay for a couple of nights but compared to everywhere else we've stayed at comparable prices during this holiday, really not a great deal.
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The only good thing is the location
The best thing about this apartment is its location. The kitchen is good , you can find everything important to make your own meal. The place is quite good not to small , Otherwise its so bad because of many resons : 1- it was not clean (dusty). 2- it was so hot ( no air condition) and opening the window is impossible because its so noisy. 3- there was a Mouse in the apartment.
Stayed 7 nights in Jul 2017

8/10 Good

Robert C.

Great Location
We enjoyed our stay at the Southwark Apartments. The location was very nice with easy access to the Thames and Tube. The apartment was as advertised and met our needs very well.
Stayed 3 nights in May 2017

4/10 Poor

Terri, Wisconsin, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location
We rented this condo for a week while in London. The location is great. The beds were old and uncomfortable. There were extra pillows provided in the room however they were covered in stains and had no pillowcases. There was a washing machine but it didn't work and wasn't fixed during our stay. On the fifth day of our stay, we came home to a mouse running across the living room floor. I notified our contact about this and never received a response.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Great location but apt. leaves much to be desired
Pros: Apartment was in a great location! Walking distance to trains, buses, subway. Easy walk to IMAX and Eye amongst other things. Meet-up went smoothly even though we were a little delayed. Lift to the apartment made bringing up our bags super easy. Apartment had a lot of space with room for 6 or evening 7 when using pullout couch. Pret bakery directly below apartments was super yum and had friendly employees. Cons: Apartment was extremely dusty and wasn't cleaned very well. We all suffered from allergies while inside. Beds were quite uncomfortable. Tv only had two channels. Master bath sink had a lot of trouble draining and was very small which made even washing your hands hard. Shower rod was wonky in master and water ran hot/cold in shower. Flusher in 2nd bath had to be pushed hard to flush properly. Whole apartment was in need of updating and a deep clean. Considering the money we spent to stay there, I expected more. We ended up checking out early.

10/10 Excellent

MISS HEIDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious clean family apt. Fantastic location!
Fantastic location, walking distance from London Eye, which you can see from the apartment. Manik and the team were very helpful and we will definitely be back.

8/10 Good

Verified traveller

Liked: Cleanliness
Good but not great
Price was very good, a two bedroom apartment for the cost of a mid-tier hotel room. Apartment was good, but not super great. Location is pretty good for getting around. Apartment had dust that would get on things the whole stay. Mattress was not very comfortable.

6/10 Okay

Denis, Sydney Australia

Liked: Cleanliness
Disliked: Room comfort
Great location
Great location just south of Blackfriars bridge, the rooms are dated and need some tlc to fix minor problems,the staff were good but communication was difficult as we didn't have a phone,just relied on emails.

6/10 Okay

Stacey

Liked: Cleanliness
Disliked: Staff & service
Good location but noisy and hot
Ensure you pre arrange an exact check in time as we were waiting outside 1 hour to get keys. Good location, good size but extremely stuffy with no air con, too noisy to open windows at night.

6/10 Okay

Pan Ling, Hong Kong

Friendly staff, near station.
Near London eye, good location.

6/10 Okay

Pan Ling, Hong Kong

Disliked: Room comfort
Good location
Hotel location is good. Near London eye and Big Ben

4/10 Poor

john, canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location. Nice owners. 2 star unit
The pics are very deceiving. The place was fine, but bathrooms are run down and dingy. Showerheads are broken and shot accross the room. Beds and pillows are thin as cardboard. No dishwasher and washing machine was falling out of the cabinet. Hallways are full of old mattresses and old furniture. Cleaning chemicals and buckets, cleaning materials etc were sitting out in elevator lobby areas. Overall a very marginal level of maintenance. 2 stars max!

6/10 Okay

Becky, Pa, US

Liked: Cleanliness
Disliked: Staff & service
Nice location
The apartment was okay but should upgrade some of their beddiing and linens. Also, the shower in our apartment had a shower wand that would not stay in place and made it very difficult to shower.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location / Not so
Pros: Location and Amount of space. Staff was also on-time meeting at the apartment. Cons: Need to do something about the showers, water goes everywhere with the current shower head and curtain. One of our showers was out of service due to a poor tape job the curtain rail. You'll share the room with mice, they'll come out at night in the kitchen when the lights are dim and house is quite. Breaker tripped every-time I tried the toaster.

6/10 Okay

David, Scotland

Disliked: Staff & service
Good Location
Nice enough and clean enough. Had to wait 45 mins on the keys arriving after phoning the key holder. Good condition and clean Ideal for walking into centre of London

2/10 Terrible

Theresa, Bellevue WA

Disliked: Staff & service, property conditions & facilities, room comfort
Never again
They did not have my reservation due to a glitch with their connection to Hotels.com. I was forced to wait for 4 hours before being able to access the accommodation. The quality of the furnishings and baths was poor and when I opened a closed a light bulb rolled off a shelf and shattered around my bare feet. There was no broom or dustpan available. Will never stay there again.

6/10 Okay

Matthew

Disliked: Property conditions & facilities

8/10 Good

Fraser, Leeds

Liked: Staff & service, room comfort
A very pleasent stay and exceedingly helpful staff
As i stay in London a lot I know it is not easy to get an apartment of this quality, this size and in such a good location. The customer service beforehand, arranging the room and early check in, plus afterwards when my son left an item of clothing were excellent. The flat is pleasent and of a modern style, the biggest suprise given the location was the size, very open and roomy. Managed to accommodate 6 of us comfortably. Yes it is beginning to show wear and tear and maybe the cleaner could have been a little more thorough, but don't let this put you off, I would definitely stay again.

8/10 Good

R, India

Liked: Cleanliness, staff & service, room comfort
Good stay
Great location. Spacious apartment. Shower head needs to be fixed but was v comfortable. Staff was helpful and accomodating .

8/10 Good

Julie, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location plenty of room
We were pleasantly surprised with this apartment. It felt very spacious and was so handy to have a lift right to the front door and our apartment was the only one on the level which was nice. No problem with sound from other apartments around. There was a bit of traffic noise and building works going on 24 hours but nothing louder than any other Central London flat I have stayed in. We walked everywhere which was very handy. The apartment could do with a bit updating. The fake leather couch was all rubbing off, the door handle was missing in the main room and the doors all close automatically so it was a bit tricky to open, and the showers were just hand helds in holders but the holder was broken in one bathroom and in the other if it wasn't pointed just right it would soak the bathroom because the shower curtains only covered one side of the bath, but other than that it felt great having so much space and 2 bathrooms. I would definitely recommend this place to someone else...

4/10 Poor

Nathalie, Franche comté

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Le mobilier était correct mais la propreté laissait à désirer. Bon accueil , mais cet établissement ne mérite pas 4 étoiles!!! Très déçu.
Stayed 2 nights in Oct 2019

8/10 Good

Wolly, Italia

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Posizione molto comoda e sicura, supermercato e 2 pub sotto casa tranquilli e silenziosi. Diciamo che la pulizia è abbastanza approssimativa. La scelta di lasciarci un asciugamano solo a testa non l’ho capita. Il responsabile della struttura è molto gentile.
Stayed 3 nights in Aug 2019

4/10 Poor

Moreno, Milano

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Bella la posizione, visto che ci trovavamo a 10 min a piedi dalla stazione di Waterloo, però le foto non sono aggiornate, perchè le stanze nelle foto hanno sicuramente quella disposizione, ma non sono tenute nelle stesse condizioni
Stayed 2 nights in Aug 2019

4/10 Poor

Raquel, España

Travelled with family
Disliked: Amenities, property conditions & facilities
La zona donde está es perfecta, el sitio muy viejo , 0 limpieza falta de toallas, las camas penosas. La encimera de la cocina con una capa de polvo Blanca. Da el pego en las fotos pero luego esta cochabroso.
Stayed 2 nights in Aug 2019

10/10 Excellent

Zen, Tokyo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a wonderful location. Near Waterloo Station. Very convenient and affordable. I recommend family to stay.
Stayed 4 nights in Aug 2019

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, room comfort
Piacevole soggiorno
Nonostante l'appartamento abbia bisogno di qualche lavoro di manutenzione, ci siamo trovati benissimo. C'è tutto quello che serve, gli spazi sono ampi (una rarità a londra) e la zona è bellissima.
Stayed 5 nights in Jul 2019
Response from London Serviced Apartments on 7 Aug,2019
Thank you Marina for your kind response, regarding the feedback you have given us, we will try our best to resolve it, thank you for choosing to stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disponibilità, pulizia, buona posizione nella città relativa vicinanza alla metropolitana
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Staff & service
Nous savions que ce ne serait pas clean Acceptable mais pas digne d un hôtel Quelques cheveux ici et là Et pas net
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
appartement vieillo mal isolé
Le mobilier et les lits sont en mauvais état, les fenêtres ne sont pas isolées et laissent passer le bruit de la route, et une salle en dessous de l'appartement se transforme en boite de nuit le week end ! trop cher pour la prestation...
Stayed 2 nights in Jan 2019

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in London
The service and the location was nice. It was also affordable. Good place!
Stayed 4 nights in Dec 2018
Response from London Serviced Apartments on 25 Dec,2018
Thank you Sandra for your kind feedback, we most appreciated your review. We hope to accommodate you within the near future. Thank you for choosing to stay with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastiskt läge och bra service, plats för 6 personer utan problem.
Stayed 3 nights in Nov 2018
Response from London Serviced Apartments on 25 Dec,2018
Thank you for your kind review, we hope to accommodate you within the near future.