I’ve stayed here 3 times. The staff is always great, as is their breakfast service. Convenient location for all sorts of transportation, and walkable to a lot of sites. Plenty of restaurants near by. Their warning about stairs (no elevators) and no air conditioning is very true, but they tell you up front so you can’t complain. That being said, London seems to be getting hotter, we were even hot (in the room) in October with the window open and overhead fan running. I think I will have to book a place with AC next time, unless we are there again in the winter.