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Reviews of Montcalm Royal London House, London City

5 out of 5
Montcalm Royal London House, London City
22-25 Finsbury Square, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1000 reviews" "
Rating 8 - Good. 228 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael Georg, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Lahiru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel overall. Fantastic bed and pillows, slept like I was dead. The room is spacious and comfy, good shower and amenities. Didn’t like the touchpad controls in the room which were horribly unresponsive. Drinks were quite pricey and we had some confusion at the breakfast where we were served a half meat half vegetarian dish, which wasn’t ideal. Overall very good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I stayed for 3 days in April. The staff is utterly stellar, they enhanced our stay immensely and were very kind! They exemplified the standard of service that was unparalleled and we will be back. Special thanks and kudos to Daniel, wonderful ambassador for the hotel and an exemplary team member!
Stayed 3 nights in Apr 2024

8/10 Good

Artak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shelves are absent. It is noisy in lower floors. Breakfast menu is repetitive and very limited
Stayed 4 nights in Apr 2024

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff were truly outstanding. Good value for the pruc3, however this is not really a five star hotel. It was full of little annoyances due to poor interior design. Light switches in inconvenient places, separate buttons for each elevators, front doible doors that are just a tad too close to one another. Similarly, excellent breakfast for the price, but not five star. Spa and gym are clean and functional.
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to the City of London area
Stayed 1 night in Apr 2024

6/10 Okay

Jane

Stayed 1 night in Apr 2024

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alex S - House Manager on 10 Apr,2024
Many thanks Mathew, for your review and score. See you soon for another flawless visit. Kind regards, Alex Stroie - House Manager

8/10 Good

Jamie

Travelled with family
Liked: Staff & service, amenities
Initial roll had issues with smell but staff were great in moving us and doing all that they did
Stayed 1 night in Apr 2024
Response from Alex S - House Manager on 10 Apr,2024
Many thanks Jamie, for your review and feedback. We are pleased to read you did enjoy your stay with us. We do appreciate your feedback also, which we have duly noted. We do hope to see you again and experience us at our best. Kind regards, Alex Stroie – House Manager

8/10 Good

Sarah

Stayed 1 night in Feb 2024

8/10 Good

Petrina, Hayes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at The Montcalm. It’s not quite up to scratch as other five star hotels and the buffet breakfast was a little grim but overall a nice place for a night away
Stayed 1 night in Apr 2024
Response from Alex S - House Manager on 10 Apr,2024
Many thanks Petrina, for your review and feedback. We are pleased to read you did enjoy your visit. We would like to hear more from you in particular on improvements to ensure you have an amazing experience on your next visit. Hope to see you again soon. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and clean bedroom and bathroom in this pleasant hotel, with excellent staff.
Stayed 1 night in Mar 2024
Response from Alex S - House Manager on 1 Apr,2024
Many thanks Annie, for your review and feedback. We are delighted to read you had a wonderful time. We hope to see you again soon. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Jakveer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, staff are friendly and very attentive. Room service is great
Stayed 1 night in Mar 2024
Response from Alex S - House Manager on 1 Apr,2024
Many thanks Jakvee, for your review and feedback. We are delighted to read you had a wonderful time. We hope to see you again soon. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024

10/10 Excellent

VICKY MARIA

Stayed 1 night in Feb 2024
Response from Alex S - House Manager on 24 Mar,2024
Many thanks Vicky, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Fatai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel stay
Stayed 1 night in Mar 2024
Response from Alex S - House Manager on 24 Mar,2024
Many thanks Fatai, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was nice I had a complimentary birthday package which was lovely and good service day and night. I cannot fault this place
Response from Alex S - House Manager on 24 Mar,2024
Many thanks Elise, for your review and feedback. We are delighted to read you had a wonderful time. We hope to see you again soon. Kind regards, Alex Stroie – House Manager

6/10 Okay

Oliver

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff excellent. Rooms pretty good but starting to look a bit shabby. Spa is not a spa - it’s a small pool and a confined waiting area for treatments. Not sure if it was that particular weekend, but it looked like the cast of TOWIE had all checked in!! Not a bad experience, but not a great one either. Wouldn’t return.
Stayed 2 nights in Mar 2024
Response from Alex S - House Manager on 24 Mar,2024
Many thanks Oliver, for your review and feedback. We are sorry to read your comments and experience whilst staying with us. I was hoping to hear more from you on the concerning feedback and speak with you directly. I am truly sorry this was not addressed to your satisfaction, and I would be obliged to recover the experience once I could hear your detailed feedback. Kind regards, Alex Stroie – House Manager

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional and friendly
Stayed 1 night in Mar 2024
Response from Alex S - House Manager on 24 Mar,2024
Many thanks Helen, for your review and feedback. We are delighted to read you had a wonderful time. We hope to see you again soon. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel with big rooms. The pool, sauna and steam were lovely too.
Response from Alex S - House Manager on 24 Mar,2024
Many thanks Sharon, for your review and feedback. We are delighted to read you had a wonderful time. We hope to see you again soon. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Kiren

Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend the Montcalm. The property was very nice, the restaurants and staff were excellent!
Stayed 8 nights in Feb 2024
Response from Alex S - House Manager on 24 Mar,2024
Many thanks Kiren, for your review and feedback. We are delighted to read you had a wonderful time. We hope to see you again soon. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Soreya

Stayed 1 night in Mar 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 1 night in Mar 2024
Response from Alex S - House Manager on 6 Mar,2024
Many thanks Katherine, for your review and score. See you soon for another flawless visit. Kind regards, Alex Stroie - House Manager

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was quite attentive and helpful
Response from Alex S - House Manager on 6 Mar,2024
Many thanks Bruce, for your review and score. See you soon for another flawless visit. Kind regards, Alex Stroie - House Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex S - House Manager on 6 Mar,2024
Many thanks Ryan, for your review and score. See you soon for another flawless visit. Kind regards, Alex Stroie - House Manager

8/10 Good

Spendilove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex S - House Manager on 6 Mar,2024
Many thanks Spendilove, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Feb 2024
Response from Alex S - House Manager on 6 Mar,2024
Many thanks Christian, for your review and score. See you soon for another flawless visit. Kind regards, Alex Stroie - House Manager

10/10 Excellent

Emma

Stayed 1 night in Feb 2024
Response from Alex S - House Manager on 24 Mar,2024
Many thanks Emma, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent from arrival to departure, would definitely recommend this hotel
Stayed 1 night in Feb 2024
Response from Alex S - House Manager on 6 Mar,2024
Many thanks Christopher, for your review and score. See you soon for another flawless visit. Kind regards, Alex Stroie - House Manager

4/10 Poor

Muna

Overrated
Stayed 1 night in Jan 2024
Response from Alex S - House Manager on 6 Mar,2024
Many thanks Muna, for taking the time to score us. We hope to see you again and experience us at our best. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Ludvig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Ludvig, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZINF
Went here to celebrate birthday & got upgraded to a room with decor. 10/10! will definitely go back
Stayed 1 night in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Dear Guest, thank you for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

6/10 Okay

Lorraine, Toronto

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Was challenging to get time in the pool and unreasonable for hotel to require guests to wear ill fitting bathrobes throughout public areas (there was no access to change rooms) Not incredibly close to any subway station, no atm in hotel, amenities like conditioner not refilled upon cleaning, breakfast was terrible. Hostess in restaurant was aggressive and needlessly condescending while explaining how the meal credit works
Stayed 3 nights in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Lorraine, for your review and feedback. We are sorry to read your comments and experience whilst staying with us. I was hoping to hear more from you on the concerning feedback and speak with you directly. I am truly sorry this was not addressed to your satisfaction, and I would be obliged to recover the experience once I could hear your detailed feedback. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Lyndsey

Stayed 1 night in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Lyndsey, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good hotel, shame about the spa
It was a good hotel. Main gripe was with the spa. If you don't book it well in advance you can't use it. And even if you do, it's limited to 30 minutes. Pretty pointless.
Stayed 1 night in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Dear Guest, thank you for your review and feedback. We are pleased to read you did enjoy your stay with us. We do appreciate your feedback also, which we have duly noted. We do hope to see you again and experience us at our best. Kind regards, Alex Stroie – House Manager

6/10 Okay

Muna

Stayed 1 night in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Muna, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great location and overall the hotel is fantastic.
Stayed 2 nights in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Gareth, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Leighton Antone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Leighton, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

8/10 Good

catherine

Our room was over the kitchen extraction unit so was quite noisy all night
Stayed 1 night in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Catherine, for your review and feedback. We are pleased to read you did enjoy your stay with us. We do appreciate your feedback also, which we have duly noted. We do hope to see you again and experience us at our best. Kind regards, Alex Stroie – House Manager

8/10 Good

SARAH

Business traveller
Liked: Cleanliness, staff & service
Ok...
Great - service from reception was brilliant. Beautiful hotel. Underfloor heating and lovely fluffy dressing gowns a nice touch. Bed an pillows very comfortable. Not so great - tried to order a bottle of wine at the bar. It was £36 but they insisted on adding a service charge which made it £56!! I asked for an explanation as to how that was right but he just said that's the charge (bit bizarre). Ordered 2 glasses instead... The tech in the room is impressive to look at but clunky. The room service was difficult to use. Took 8 attempts to order breakfast. Breakfast arrived quick but no salt/pepper. Paid £5 tray charge but then had to pay an additional £6 service charge. So breakfast cost £30 and wasn't amazing (veg breakfast included 2 Linda McCartney sausages I expected something a bit better given the price). Either far too warm or too coldbl in the room and AC very noisy. Headboard was ripped in places.
Stayed 2 nights in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Sarah, for your review and feedback. We are pleased to read you did enjoy your visit. We would like to hear more from you in particular on improvements to ensure you have an amazing experience on your next visit. Hope to see you again soon. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Service was fantastic and the rooms were very spacious and very clean
Stayed 3 nights in Dec 2023
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Antohny, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Robert, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

8/10 Good

Lisette

Travelled with family
Liked: Amenities, property conditions & facilities
Luxurious and modern.
Stayed 4 nights in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Lisette, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

4/10 Poor

Rodney

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Rodney, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Charles, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

8/10 Good

yasmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Yasmin, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Alex

Stayed 1 night in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Alex, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

10/10 Excellent

Tianna

Stayed 2 nights in Jan 2024
Response from Alex S - House Manager on 4 Feb,2024
Many thanks Tianna, for taking the time to score us. We hope to see you again. Kind regards, Alex Stroie – House Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Noisy Rooms, Spa was very dirty and too small
Room was too noisy. The spa was very dirty, too small and overall in a bad condition. The spa was one of the main reasons we booked this hotel. The food at the restaurant was not good enough for a 5-star hotel which explains why it is always so empty when we walk pass it. It doesn't deserve 5-Stars at all, it might have all the amenities for a 5-Star but not what you would expect for a 5-Star hotel.
Stayed 5 nights in Dec 2023
Response from Alex S - House Manager on 4 Feb,2024
Dear Guest, thank you for your review and feedback. We are sorry to read your comments and experience whilst staying with us. I was hoping to hear more from you on the concerning feedback and speak with you directly. I am truly sorry this was not addressed to your satisfaction, and I would be obliged to recover the experience once I could hear your detailed feedback. Kind regards, Alex Stroie – House Manager