Exterior

Reviews of Morton Hotel

4 out of 5
Morton Hotel
2 Woburn Place, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 272 out of 422 reviews" "
Rating 8 - Good. 105 out of 422 reviews" "
Rating 6 - Okay. 26 out of 422 reviews" "
Rating 4 - Poor. 13 out of 422 reviews" "
Rating 2 - Terrible. 6 out of 422 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was great the only reason we have marked it down is that the elevator wasn’t working when we were there and we wanted a room with a view so it was quite a few steps to get up and down.
Stayed 2 nights in May 2024
Response from Vlad on 21 May,2024
Dear Dan,Dear Valued Guest,Thank you for sharing your feedback and for your kind words about our hotel. We are thrilled to hear that you had a great experience overall.We deeply apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how challenging it must have been to navigate the stairs, especially since you chose a room with a view on a higher floor.Please rest assured that we are taking immediate steps to resolve the elevator issue to prevent this from happening in the future. We truly appreciate your patience and understanding.We hope to have the opportunity to welcome you back and provide you with an even better experience next time.Warm regards,VladReception Supervisor

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms. Near british museum
Stayed 1 night in Apr 2024
Response from Aytul on 14 May,2024
Dear David,Thank you for your great review of your recent stay at the Morton Hotel.I am delighted that you had an enjoyable stay. The Morton Team looks forward to welcoming you back. All the Best,Morton Hotel Reception

10/10 Excellent

Asdrymarie

Liked: Cleanliness
Disliked: Staff & service
Stayed 8 nights in Mar 2024
Response from Lumu on 9 May,2024
Dear Asdrymarie,Thank you for taking time to leave your feedback! We appreciate your kind review! Looking forward to welcoming you again soon!Best wishes,Morton Reception

10/10 Excellent

Marsha, Woodstock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little far from central areas. Metro not easy from this location to city center. Large comfortable suite with sitting area and little kitchenette.
Stayed 1 night in Apr 2024
Response from Lumu on 4 May,2024
Dear Marsha, Thank you for taking the time to leave your review! We are delighted that you had an enjoyable stay. Looking forward to welcoming you back! Best wishes, Morton Reception

10/10 Excellent

Nicholas

Travelled with partner
Staff was attentive and helpful in all regards. Enjoyed the library ambience for bfast. Would stay again & recommend property to others!
Stayed 2 nights in May 2024
Response from Lumu on 3 May,2024
Dear Nicholas, Thank you for taking the time to leave you feedback about your recent stay. We're delighted to hear that you appreciated our staff and hotel facilities. We are looking forward to welcoming you back to our hotel soon. Best wishes, Morton Reception

10/10 Excellent

William

Stayed 2 nights in Apr 2024
Response from Kenny on 8 May,2024
Dear William, Thank you for giving us your review; we hope to welcome you back in the near you future!

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful.
Stayed 7 nights in Apr 2024
Response from Mimi on 1 May,2024
Dear Mrs. Wanda, Thank you for you fantastic feedback . looking forward to welcome you back again at Morton Hotel.

10/10 Excellent

Wai Chung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Friendly staff. Room is clean and close to metro stations. Will recommend.
Stayed 1 night in Apr 2024
Response from Lumu on 26 Apr,2024
Dear Wai Chung, Thank you for coming back to our hotel and sharing your feedback with us! We're delighted to hear that you appreciated our hotel's location, our staff and our room's amenities. We are looking forward to welcoming you back to our hotel soon. Best wishes, Morton Reception

10/10 Excellent

Lewis

Stayed 5 nights in Apr 2024
Response from Vlad on 13 May,2024
Dear Lewis,Thank you for your great review of your recent stay at the Morton Hotel.I am delighted that you had an enjoyable stay.The Morton Team looks forward to welcoming you back.All the Best,VladReception Supervisor

10/10 Excellent

SUNG

Liked: Cleanliness, staff & service, property conditions & facilities
I can work SOHO area, Big Ben, National Gallery, many palaces, British Museum. Also you can use underground subway to go everywhere by transportation....
Stayed 10 nights in Apr 2024
Response from Lumu on 23 Apr,2024
Dear Sung, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our hotel's location. We are looking forward to welcoming you back to our hotel soon. Best wishes, Morton Reception

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Mimi on 14 Apr,2024
Dear Ms. Ashley, Thank you so much for the excellent rating. your feedback means a lot to Us.

10/10 Excellent

margaret, amesbury

Travelled with family
Liked: Cleanliness, amenities
Very personal, unlike the big chains hotels!
Stayed 2 nights in Mar 2024
Response from Morton Hotel Team on 12 Apr,2024
Thank you so much for taking the time to let us know about your experience at our hotel. We really appreciate your positive feedback.We look forward to welcoming you back soon!

10/10 Excellent

Catherine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The best thing about The Morton is the staff. Aural and Ken and the others are the friendliest most helpful hotel staff I have ever met in my wide travels. No challenge was too much for them. Rooms comfy and super clean, very important to us. Tea and drinks in library bar very low key and relaxing.
Stayed 3 nights in Mar 2024
Response from Vlad on 28 Mar,2024
Dear Catherine,Thank you so much for sharing your experience at The Morton! It's wonderful to hear that Aytul, Ken, and the rest of our team made such a positive impression on you during your stay. Providing exceptional service and ensuring our guests feel welcome is always our top priority.We're delighted that you found our rooms comfy and impeccably clean. Maintaining a cozy and pristine environment is essential to us, so it's great to know we met your expectations in that regard.And yes, our library bar is indeed designed for relaxation and enjoyment. We're glad you found it to be a low-key and tranquil spot to unwind with some tea or drinks.Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back to The Morton whenever your travels bring you our way.Warm regards,VladReception Supervisor

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel, good location, staff friendly, the hotel give us wine cake and strawberries for my birthday
Stayed 3 nights in Mar 2024
Response from Vlad on 20 Mar,2024
Dear Ian,Thank you for your great review of your recent stay at the Morton Hotel.I am delighted that you had an enjoyable stay.The Morton Team looks forward to welcoming you back.All the Best,VladReception Supervisor.

6/10 Okay

Tarkan, Ladera Ranch

Travelled with family
Disliked: Staff & service
Staff was not the most helpful
Stayed 3 nights in Feb 2024
Response from Mimi on 4 Mar,2024
Dear Mr. Tarkan, Thank you for sharing your feedback. We apologize for any inconvenince caused by our staff. we take your comments seriously and will address this matter promptly to ensure better service in the future, we are committed to making your next stay exceptional and would love to have the opportunity to welcome you back.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
See Above
Stayed 5 nights in Feb 2024
Response from Mimi on 29 Feb,2024
Thank you for taking the time to provide your feedback. we truly appreciate it,

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historical hotel. Friendly staff and very clean. Looked after our luggage before check in. Would stay again.
Stayed 2 nights in Feb 2024
Response from Kenny on 17 Feb,2024
Dear Victoria, Thank you for your kind words, We’re grateful for your feedback. It is our pleasure to provide the best possible service to our guest, and we are glad that this commitment was reflected in your recent visit. We look forward to welcoming you back again soon. Have a wonderful day.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Mimi on 12 Feb,2024
Dear John, Thank you for your incredible feedback. looking forward to welcoming you back soon.

10/10 Excellent

Alexnder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Everything was very clean and there was always someone that was helpful and solved any problems that we had
Stayed 3 nights in Feb 2024
Response from Mimi on 10 Feb,2024
Dear Alexnder, Thank you for your kind words and positive feedback about our hotel. we truly appreciated and looking forward to welcoming you again soon .

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location
Very nice hotel, surprisingly quiet given its busy location. Room was small but comfortable. They kindly allowed me early check-in, much appreciated given my morning flight arrival in London. Location is terrific, Russell Square tube station is just around the corner (as is Russell Square!). My only gripe was the slightly mystifying process of getting access to the hotel from the street when you first arrive. Nothing complicated, but door is locked and there are no instructions for entry. Push the button on the right and hope someone is available to ring you in! Once you are checked in your room card gives entry.
Stayed 1 night in Jan 2024
Response from Kenny on 5 Feb,2024
Dear Ron, Thank you for your recent review and for choosing to stay at Morton Hotel. I’m happy that you enjoyed your stay and I’m looking forward to welcoming you back at the hotel.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mimi on 3 Feb,2024
Dear Mr. David,Thank you for your review of your recent stay at the Morton HotelWe appreciate your feedbackWe hope you give us the opportunity to welcome you back.

10/10 Excellent

Kevin

Excellent
Excellent hotel in a great location. I downloaded the Shackle app so I was able to check in/out, pay and use my phone as a room key. Amazing! So easy. Room was really well decorated and very clean. Worth the money. I’d use this hotel again, without hesitation.
Stayed 1 night in Jan 2024
Response from Kenny on 2 Feb,2024
Dear Kevin, Thank you for taking the time to review your stay with us. I am very pleased to hear that our team have made your stay pleasant. Do check our website pages for promos that you might be interested in for any future bookings. We hope to see you soon!

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location of this hotel. The room was nice and clean with lots of room and was very quiet. It is very close to the tube, a great coffee cart, and an amazing bakery. Staff was very friendly and helpful.
Stayed 6 nights in Dec 2023
Response from Mimi on 31 Jan,2024
Dear Kate,Thank you so much for your kind words about the hotel and the staff, we truly appreciate your positive feedback and hope to welcome you back soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kenny on 31 Jan,2024
Dear Andrew,Thank you for your great review of your recent stay at the Bedford Hotel.I am delighted that you had an enjoyable stay. The Bedford Team looks forward to welcoming you back. All the Best,Morton Hotel Reception

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch service in this convenient boutique hote
This cute boutique hotel is half a block from the Russell Square tube stop, so convenient to that and other mass transit. The room was clean and most quiet- some sirens - but you are in the city si not a big deal. I was lucky to be helped by front desk staffer Mimi on my overnight stay. She was SUPER helpful In suggestions for things to do in London, helping me understand the bus system and making sure I was well taken care of when I was in the hotel. Kudos to her hospitality. As for feedback, I do wish the room had more lighting. With the recessed ceiling lights and I think only one lamp it was dark. The bathroom was very nice and waterfall showerhead a treat! The place was clean.
Stayed 2 nights in Jan 2024
Response from Vlad on 21 Jan,2024
Dear Julie,Thank you for taking the time to share your experience at our boutique hotel, and we are thrilled to hear that you found your stay enjoyable and convenient.Your kind words about our proximity to Russell Square tube stop and the cleanliness of the room are truly appreciated. We're glad that Mimi, made a positive impact on your stay. We will be sure to pass along your commendation to her for her outstanding hospitality and assistance.Your feedback regarding the room's lighting is valuable, and we appreciate your input. We continuously strive to enhance our guests' experience, and your comments will be taken into consideration as we make improvements.It's wonderful to know that you enjoyed the bathroom amenities, and the mention of the waterfall showerhead is especially delightful.We sincerely thank you for choosing our boutique hotel, and we look forward to the pleasure of welcoming you back in the future. If there's anything specific you would like us to address or if you have further feedback, please do not hesitate to reach out.Warm regards,VladReception Supervisor

10/10 Excellent

Madeleine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean, and super close to everything! the neighborhood was nice with lots of shopping, restaurants and parks. The staff was very friendly and willing to help with any issues you may need. I would definitely stay here again.
Stayed 11 nights in Jan 2024
Response from Vlad on 19 Jan,2024
Dear Madeleine,Thank you for taking the time to let us know about your great experience at the Morton Hotel.We are so delighted to hear how much you enjoyed your stay with us.We very much appreciate your kind comments and look forward to sharing your feedback with the entire team we will be sure to thank them for their continued high standard of service. It is always rewarding for our hard-working members of staff to receive such positive feedback!We look forward to welcoming you back to our hotel soon. In the meantime, please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing the Morton Hotel.All the Best,VladReception Supervisor.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent. Would be pleased to stay again
Stayed 1 night in Jan 2024
Response from Vlad on 9 Jan,2024
Dear Bryan,I'm glad to hear that everything was excellent for you. It's wonderful to know that you had a positive experience, and I would be delighted to welcome you again. If you have any specific feedback or requests for your next stay, feel free to share them. Looking forward to hosting you again!Kind Regards,VladReception Supervisor.

8/10 Good

Janiece

Stayed 2 nights in Jan 2024
Response from Vlad on 9 Jan,2024
Dear Janiece,Thank you for your review of your recent stay at the Morton HotelWe appreciate your feedbackWe hope you give us the opportunity to welcome you back.All the Best,VladReception Supervisor.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
We have stayed in the Russell Square area several times, but this was the first time at the Morton. We stayed in one of the larger units with separate bedroom and living room, with a small kitchenette. It was an excellent value: roomy, quiet, and clean. Some of the furniture was a little dated, but that didn't matter. The only problem we had was the absence of light in the kitchenette, which made our rare attempts to use the area rather difficult, requiring use of our phones' flashlights to read appliance labels. The hotel is right up the street from the tube station, making arrival from and departure to Heathrow very easy, and allowing connections to other parts of the city for those who prefer not to walk. All in all, we were very happy with this choice.
Stayed 9 nights in Dec 2023
Response from Vlad on 25 Dec,2023
Dear James,Thank you for sharing your experience at the Morton Hotel. We are delighted to hear that your stay in one of our larger units with a separate bedroom and living room, including a small kitchenette, was enjoyable. It's great to know that you found it to be an excellent value, spacious, quiet, and clean.We appreciate your feedback about the dated furniture, and we will certainly take that into consideration for future improvements. We apologize for the inconvenience caused by the absence of light in the kitchenette. Your input is valuable, and we will work towards addressing this issue to enhance the overall guest experience.On a positive note, we are pleased that our location near the tube station made your travel to and from Heathrow easy and allowed convenient connections to other parts of the city. Your satisfaction is our priority, and we are grateful for your kind words regarding your overall happiness with the Morton.We look forward to welcoming you back on your future visits to the Russell Square area. If there is anything specific you would like us to address or if you have further comments, please feel free to reach out.Warm regards,VladReception Team

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Highly recommend. Clean, quiet room with everything I needed, close to tube and restaurants. Staff were extremely friendly and helpful.
Stayed 6 nights in Dec 2023
Response from Vlad on 25 Dec,2023
Dear Sara,Thank you for your great review of your recent stay at the Morton Hotel.I am delighted that you had an enjoyable stay.The Morton Team looks forward to welcoming you back.All the Best,VladReception Team

10/10 Excellent

Noureddine, Houston

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Neil Collins on 11 Dec,2023
Dear Noureddine,Thank you for your 5 star review. We hope to see you again soon.RegardsNeil CollinsCluster Operations Manager

10/10 Excellent

Mark

Stayed 2 nights in Nov 2023
Response from Vlad on 8 Dec,2023
Dear Mark,Thank you for taking the time to let us know about your great experience at the Morton Hotel.We are so delighted to hear how much you enjoyed your stay with us.We very much appreciate your kind comments and look forward to sharing your feedback with the entire team we will be sure to thank them for their continued high standard of service. It is always rewarding for our hard-working members of staff to receive such positive feedback!We look forward to welcoming you back to our hotel soon. In the meantime, please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing the Morton Hotel.All the Best,VladReception Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, very nice room, very helpful staff. Highly recommended. 😊👍
Stayed 1 night in Dec 2023
Response from Vlad on 6 Dec,2023
Dear David,Thank you for your great review of your recent stay at the Morton Hotel.I am delighted that you had an enjoyable stay.The Morton Team looks forward to welcoming you back.All the Best,VladReception Team

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station. Even tho it was out of order, you can walk 10 mins to the next train station. The rooms are very clean and comfortable!
Stayed 1 night in Dec 2023
Response from Vlad on 5 Dec,2023
Dear Lisa,Thank you for taking the time to let us know about your great experience at the Morton Hotel.We are so delighted to hear how much you enjoyed your stay with us.We very much appreciate your kind comments and look forward to sharing your feedback with the entire team we will be sure to thank them for their continued high standard of service. It is always rewarding for our hard-working members of staff to receive such positive feedback!We look forward to welcoming you back to our hotel soon. In the meantime, please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing the Morton Hotel.All the Best,Morton Reception Team

10/10 Excellent

miss m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people on reception, lovely room which was not pokey/small and was nice and warm, excellent location, no complaints.
Stayed 2 nights in Dec 2023
Response from Vlad on 5 Dec,2023
Dear Miss M,Thank you for taking the time to let us know about your great experience at the Morton Hotel.We are so delighted to hear how much you enjoyed your stay with us.We very much appreciate your kind comments and look forward to sharing your feedback with the entire team we will be sure to thank them for their continued high standard of service. It is always rewarding for our hard-working members of staff to receive such positive feedback!We look forward to welcoming you back to our hotel soon. In the meantime, please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing the Morton Hotel.All the Best,Morton Reception Team

8/10 Good

john

Liked: Cleanliness, staff & service
Great location & staff. Conditions of bathroom not good at all due to cracked/broken tiles on floor & in shower
Stayed 4 nights in Nov 2023
Response from Vlad on 28 Nov,2023
Dear John,Thank you for your great review of your recent stay at the Morton Hotel.I am delighted that you had an enjoyable stay.We will let our maintenance department to know about your feedback with the room.The Morton Team looks forward to welcoming you back.All the Best,VladReception Team

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and exceptional service. Rooms are well appointed and large for London. Next door to tube station and amenities within walking distance.
Stayed 6 nights in Nov 2023
Response from Natalia on 23 Nov,2023
Dear Samantha, we appreciate your positive feedback about Morton Hotel. We do take pride in providing our guest a memorable stay and a comfortable bed. If you’re traveling to our area again soon, we look forward to welcoming you back.

6/10 Okay

demario

Liked: Cleanliness
Disliked: Staff & service
NO EARLY ROOMS AT THE MORTON HOTEL!!!
Upon arriving, I notified Morton Hotel that my flight was changed and got in early. I was reminded of the 2pm check in time, which I was aware of. I arrived at like 9am. The receptionist was very helpful and informed me he would try to get me in the first available room. He even gave me a map and showed me places to visit while in London. I left to go explore and came back around 12. There was a different receptionist at the front desk when I returned. I asked about the room update and she said its not available yet. However, I noticed a stack a files on the desk with hotel keys paper clipped to them. I noticed the top file had my name on it. Instead of inquiring, I waited patiently in the lobby. At 1:35pm (13:35), I joked with my partner and stated, “I will make sure to notify my social media followers to not show up early to this hotel.” The new receptionist must have heard me because immediately following my statement, she called me up to hand me the keys that were attached to that file I noticed earlier. I was confused, but I didn’t make it a big issue because I was tired/jet lagged from traveling from Atlanta and I wanted to get to my room to nap. Needless to say, if you are arriving early to London, DO NOT BOOK THE MORTON HOTEL! You will not get a room, unless this only happened to me being a black American man. Now the hotel is a nice boutique hotel, but needs improvement on service. The cleaning folks take forever to clean your room as well.
Stayed 4 nights in Nov 2023
Response from Neil Collins on 24 Nov,2023
Dear Demario,Thank you for your review of the Morton Hotel. As a small boutique hotel, with only 34 rooms, when we are busy it can be difficult for us to accommodate all early arrivals particularly when guests do not check out earlier than 10am or when we must follow up with guests who have failed to check out on time. We will always try to accommodate early arrivals where we can, but all hotels will always recommend you book the night prior if you want to guarantee your room for an early arrival. This way we will hold a room empty for you the night prior, so it is available when you arrive from an overnight flight.When you stayed with us, we were having an issue with our key cutter receiving the correct information from the hotel software to cut the room key, which has subsequently been resolved. To ensure a smoother check in all room keys were being manually cut prior to arrival to assist in getting people to their rooms more efficiently, hence why you would have seen the room key attached to your registration card. I'm deeply concerned about the impression you've expressed regarding our service, particularly regarding any perception of discrimination. This is not in line with our values or the experience we aim to provide to all our guests.We take allegations of racism very seriously and conduct our operations with the utmost respect and inclusivity towards everyone. I assure you that our team undergoes regular training to foster a welcoming and respectful environment for all guests, regardless of background. RegardsNeil CollinsCluster Operations Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm conflicted.... this is my favorite hotel in London, but part of me wants to give a "less than favorable" review so it stays a hidden gem!
Stayed 3 nights in Nov 2023
Response from Natalia on 27 Nov,2023
Dear Barbara,Thank you for your great review of your recent stay at the Morton Hotel.I am delighted that you had an enjoyable stay. The Morton Team looks forward to welcoming you back. All the Best

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay while visiting London
Excellent location adjacent to Russell Square. Our room had all the amenities although a little small. Housekeeping left the room immaculate each day. I wouldn’t hesitate to stay here again in the future.
View from our window
Stayed 5 nights in Nov 2023
Response from Natalia on 27 Nov,2023
Dear Glenn,Thank you for your great review of your recent stay at the Morton Hotel.I am delighted that you had an enjoyable stay. The Morton Team looks forward to welcoming you back. All the Best

6/10 Okay

Gilles

Business traveller
Stayed 1 night in Nov 2023
Response from Kenny on 8 Nov,2023
Dear Gilles,Thank you for your review of your recent stay at the Morton HotelWe appreciate your feedbackWe hope you give us the opportunity to welcome you back.All the Best,KenMorton Reception

10/10 Excellent

Ian

Stayed 1 night in Nov 2023
Response from Vlad on 28 Nov,2023
Dear Ian,Thank you for your great review of your recent stay at the Morton Hotel.I am delighted that you had an enjoyable stay.The Morton Team looks forward to welcoming you back.All the Best,VladReception Team

10/10 Excellent

Nicolette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic to work with. I shipped a package to the hotel prior to our arrival which they held until we arrived, and they were happy to point us in the right direction via bus or tube routes to get us going in the mornings. A big thank you to Mimi and the team for being so accommodating and letting my daughter show her the new magic tricks she acquired from Hamley's too. The room was a good size, bathroom generous, and as other reviews stated the windows in the bathroom and bedroom are functional which was great to air the space out. The hotel itself was quiet, not much you can do about street noise but I wouldn't hold that against the hotel. If you're a light sleeper, ear plugs are also provided. We will stay here again on our next visit.
Stayed 7 nights in Oct 2023
Response from Mimi on 28 Oct,2023
Dear Mrs Nicollette, Thank you for taking the time to share your experience at Morton Hotel and for your 5 stars review.. will be sure to share your kind words to the reception team..they will be delighted to hear this. I hope we will have the opportunity to welcome you and your lovely daughter again.Kind Regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t want everyone booking this place up but have to be honest and give a rave. I knew it was in a great spot because I knew the area. The great staff, clean and well decorated common areas, and updated, modern rooms were fantastic and exceeded expectations. Also easy check-out.
Response from Kenny on 26 Oct,2023
Dear Brian,Thank you for your great review of your recent stay at the MortonHotel.I am delighted that you had an enjoyable stay.The Bedford Team looks forward to welcoming you back.All the Best,KenMorton Reception

10/10 Excellent

John

Stayed 2 nights in Oct 2023
Response from Natalia on 8 Nov,2023
Hello, John.Thank you for your very positive review we are very pleased to know that you had a good experience here at Morton. We hope to see you again Many thanks.

8/10 Good

James

Stayed 3 nights in Oct 2023
Response from Kenny on 18 Oct,2023
Dear James,Thank you for your great review of your recent stay at the Bedford Hotel.I am delighted that you had an enjoyable stay. The Bedford Team looks forward to welcoming you back. All the Best,KenMorton Front Office Receptionist.

10/10 Excellent

Virginia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to British Museum, Covent Garden, King's Cross...
Stayed 3 nights in Sep 2023
Response from Mimi on 28 Oct,2023
Hi Virginia, Thank you so much for taking your time to share your experience. we are looking forward to welcome you back again.kind Regards

8/10 Good

Geoffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fatma on 9 Oct,2023
Hello, Geoffrey.Thank you for your very positive review we are very pleased to know that you had a good experience here at Morton. We hope to see you again Many thanks.

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
very good location.
Stayed 5 nights in Sep 2023
Response from Fatma on 9 Oct,2023
Hello, Lan.Thank you for your review on our hotel services and your experience here at Morton. We see that you commented on our location, which is great to see, we hope to see you again. Many thanks

10/10 Excellent

Francia R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Fatma on 9 Oct,2023
Hi, Francia.We are very greatful for your kind review, we value your positivity and glad you had a great stay here at Morton Hotel. We hope to see you again.Many Thanks.