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Reviews of Orchard Hotel

3 out of 5
Orchard Hotel
86-90 Sussex Gardens, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 49 out of 481 reviews" "
Rating 8 - Good. 202 out of 481 reviews" "
Rating 6 - Okay. 140 out of 481 reviews" "
Rating 4 - Poor. 74 out of 481 reviews" "
Rating 2 - Terrible. 16 out of 481 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
location is nice, everything else - not so nice...
I selected the hotel based on the location and availibility of a room for three adults (me, my spose, and our 22y daughter), and not a sky price. In a sence I get what I want. But the room was too small. On arrival I found an old towel behind my bed, and overall cleaning was done in the same way.. Summarizing: I didn't expect much, but I did expect something better..

6/10 Okay

Jay, UK

Liked: Property conditions & facilities
Disliked: Staff & service
Basic and simple, nothing fancy.
Points to take in to consideration: 1) If you want to use an Iron, you have to do it in the front room of the hotel, if people are sat in there, it doesn't matter. 2) Towels are only changed every 3 days; 3) Breakfast is very basic; Location wise, it's really good as it's a few minutes from Paddington Station.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely stay
The hotel was lovely very close to Marble Arch area which was great for getting a double decker tour bus connection or to use underground. Lots of good restaurants with walking distance. Room were a good size for our luggage and us. Only thing didn't like was had to purchase wi fi and its didn't work half the time

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Sisters weekend
Great location, close to rail station...small rooms, but not unusual for England....minimal breakfast items, felt very safe in the hotel and the surrounding area

10/10 Excellent

Jeff, Naples, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location friendly staff there was a m&s just a couple of blocks a way and very close to paddington station, also good restaurants close by. Stayed with my daughter for 5 nights had a great time

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good to go.
First off people should understand that unless you are shelling out several hundreds of dollars, you're not going to get a really nice hotel room in London. The rooms in general are small and somewhat tired. And in any case, you don't really go to London to hang out in the room. Or at least I don't. I was in town for a 3-day shopping marathon/layover. So Orchard Hotel is totally adequate. The room was clean, and bigger than rooms I've had at the Strand Palace and other hotels, and the amenities were more current. There was a problem with the window so there was a draft but I didn't have a problem with that (I generally keep a window cracked open when I'm not paying the heating bill) although I imagine many people would. The only real drawback for me was that the window also let in a lot of street noise. Staff were helpful and pleasant to deal with, some more so than others. Breakfast is basic (toast, cereal, boiled eggs). The location is very good. It's easily walkable from Paddington (with all the nice drop curbs to ease the arduous task of dragging your rolling suitcase) and at the end of a row of similar hotels. There are restaurants and (basic) shops on London Street. The area has a nice neighborhood-y feel to it, which is remarkable given that it's so close to a major train station. I would definitely consider staying here (or on Sussex Gardens) again.

10/10 Excellent

Valerie, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little London Hotel
We've just returned home from a very comfortable 4 nights stay at the Orchard Hotel. It's a small hotel with a homely feel. The reception staff were very helpfull and the Hotel runs very smoothly. It's so near to Paddington station and Oxford Street, we couldn't beleive how easy it was to walk from the station to the Hotel. The Continental breakfast was sufficient and the dining room run very efficiently. The decor is in first class condition and the hotel is very clean. Our room was overlooking the road but the Hotel is situated well in from the road so there wasn't any disterbance from traffic. We will deffinately return to this great little Hotel when we next visit London. Prices very reasonable for a central Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Orchard Hotel: tiny, clean, renovated & sufficient
TIny but clean rooms. Very odd breakfast (tolerable but definitely not English breakfast), no wifi in rooms but down in lobby, new elevator, new bathroom (albeit quite narrow and tight), pillows were hard, clean sheets, beds made daily, very friendly and hard working staff.

8/10 Good

Bruce, Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for business travellers
This was my first time at the Orchard Hotel but certainly not my first time in this type of London hotel: converted residential turned into a rabbit warren of rooms. I stayed in two different rooms (my fault because of a mix-up in reservations): #205 (surprisingly on the second floor) faced the street and was a bit two small for its two single beds; #507 (not surprisingly, given how eccentric these places are, was in the basement) was ultra quiet, facing onto a tiny square and both the room and bathroom were large. Both rooms were clean, with flat screen TV and a good choice of channels. The bathrooms were clean and modern...but aside from a single piece of soap, bare of things you might normally expect, like shampoo. The rooms were, I believe, representative of the general state of the hotel: refurbished in the first half of 2012 and still looking clean and bright. The front desk staff were helpful and friendly. There is a breakfast available for a price but I did not partake. There is no bar or dining room. No summer air-conditioning. WiFi available for 5 pounds a day. The hotel is an easy walk from Paddington Station (home of the Heathrow Express) and to Edgeware Road, home of a vibrant Lebanese/Arab community. The major food chains are there (Tesco and, closest to the hotel, Waitrose). Overall: excellent "value for money" for business travellers and others that just want a place to sleep as they do London.

8/10 Good

Wesley, Montreal, QC, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay at Orchard Hotel.
Well worth the money. Elevator lift was a pleasant bonus. Hotel presented in modern decor though tight corridors for a big fellow. Good breakfast to start the day. Friendly service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Cleanliness
Disappointing
No internet service, no shampoo and no change of bed linens…

6/10 Okay

Guest

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Clean and basic
Stayed for a conference around the corner. Used the hotel for somewhere to sleep and eat breakfast. Don't expect much from the breakfast, no fresh juice is made available (just squash). Not much food choice either. Wasn't a dreadful stay, but it wouldn't be my first choice again based on the poor breakfast.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two blocks away from Paddington Station.
We had a very enjoyable stay. Could not ask for a better staff. We stayed at two seperate times while we were in England. Both stays were very nice Within walking distance to a major tube and railway station. Saw on other reviews that the rooms were small. Our first room was a little small but it had everything you could want no complants at all. Our second room was large and both had very nice bathrooms. After all we were in LONDON!! Breakfast was good and if you wanted something more there were plenty of choices just down the street, believe me if you go to London and take in the sites you will find plenty to eat. Like I said it's London. So lf and when we go back to London we will make Orchard House Hotel our first choice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. The room a bit small, but I was expecting that. I have had larger bathrooms on a cruise. But I did not go to London to spend my time in the room. Location was great and nice pubs close by. Short walk to Hyde park..very lovely.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Hardware is ok, while software is to be improved
We've stayed for five days. First, the hotel is easy to find from Paddington Station and just 8 minutes' walk. it's re-decorated, however, i had to say the software is so-so. The waiter who washs the plate and cleans the table is not patient enough to serve and always make whomp. And, the breakfast only serve toast, egg, ham and oatmeal and the teast is bald. i'd say it's the worst hotel during my entired England trip in this year. last but not the least, the free wifi service is poor. Even we sit in the lobby, it's hard to connect sometime. There are so many hotels arrounds Sussex Garden, you'd find better one nearby.

6/10 Okay

Ivo

Liked: Cleanliness
Disliked: Staff & service, room comfort
Tiny room, convenient location
The room and shower/toilet were very small for 2 people. The location was very convenient with walking distance to Paddington Station, Lancaster Gate tube station, Hyde / Kensington Parks. The staff at the front desk was OK. The continental breakfast consisted of instant coffee, white bread toast, jam, cheese and something the hotel called ham. Considering we were out and about all day long, it was all acceptable.

10/10 Excellent

RR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First London Visit
Excellent place for quick first time visit. I highly recommend this property!

6/10 Okay

Raj, Leicster, UK

hyde park
good stay & location for Hyde park. cheap stay with free parking.

6/10 Okay

Mini

Liked: Cleanliness, property conditions & facilities
Orchard Hotel
We were told two double beds in a quad room but it had one double bed and two singles. The staff at breakfast and at receeption were not friendly at all. Breakfast was basic same menu every day. No kettle in your room or Iron. It was clean and tidy also no toiletires either.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The big negative for this room was they would not change towels everyday. This really bothered me considering how much I paid for the hotel. In addition, the staff in the breakfast room was not very nice. The staff at the front desk was helpful. The room was very small but that seems to be the norm in London. On the positive side, the rooms were very clean initially and it is a very good location. The breakfast was okay except for the orange stuff they served. Would I stay here again? No. If location is important for you, there were about 20-30 hotels all within a few blocks of this hotel.

8/10 Good

Bazza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and quiet small no frills hotel
If you want a large room and in room tea making facilities forget it. If you want a well run, immacutately clean private run hotel then book it.

6/10 Okay

Jay

Disliked: Staff & service
Convenient location, clean hotel
We booked this hotel as a last minute stay for the Olympics. Hotel was small but rooms were clean and well presented but the bathroom was quite small. It was five minutes on foot to Paddington tube and in a fairly quiet area. We had got the time wrong for the continental breakfast and was ten minutes late. But did eventually get a cup of coffee and a piece of toast. Overall good value for a last minute London hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Matt, Westford, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Affordable, No Frills Hotel
We came to London during the Olympics, so we needed to find an affordable hotel for our stay. The Orchard Hotel recently went through renovations, so we were pleasantly surprised. The location from Paddington Station (where the 15 minute Heathrow Express from the airport goes) is just a 5 minute walk. That was wonderful. The staff was accommodating. Our flight arrived at breakfast time, and we were allowed to leave our luggage in the lounge across from the check in desk until a room was ready for us. We ended up being able to check in a few hours earlier than the posted check in time. The bathroom was clean and functional, the beds were comfortable, and there was a nice flat screen TV mounted to the wall. Very high ceilings and we cracked our window open each night to get a nice breeze while we slept. We never ended up trying the complimentary breakfast since there were nice cafes just a quick walk down the street. Lots of nice pubs and food options just a quick walk from the hotel, yet not a busy section of the city so it was easy to sleep. Good options for tube access to get all over the city for siteseeing. If you are looking for a no frills, comfortable, and affordable hotel in London, I would highly recommend the Orchard Hotel.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Paddington rail and tube stop
Nice hotel. Clean. Friendly staff. Room was small but we weren't in London to stay in a hotel room. Close to Paddington rail and tube stop. Lots of good restaurants and shops just around the corner. Within walking distance of Kensington and Hyde Park, Marble Arch. Internet cafe just around the corner where you could buy internet for a pound for an hour. WiFi is available at the hotel but there is a charge, and it wasn't user friendly.

2/10 Terrible

Lior

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not be returning
Sheets were not replaced daily, Problems with the wifi, no Shampoo, room had single bed although reservation said Twin. Reception said they don't have Twin beds.

8/10 Good

Clara Kunstmann

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and nice people
Very clean and very nice and helpful owners! The room was very small for two people, but okay for a few days.

8/10 Good

Robbie, A galaxy far, far away

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place; clean and comfortable
I am not sure why this hotel did not get higher ratings from other travelers. The location of the hotel is good -- it is near a Tube station (10-15 minute walk to Edgeware Road station) and there are many Middle Eastern restaurants, fresh fruit stands, and currency exchange shops on Edgeware Road; there also is a Tesco Express shop nearby. The hotel is clean and neat and seemed to be recently upgraded (there was a slight scent of fresh paint). We were in a room away from the main street so it was quiet at night. Staff was helpful and the hotel was able to hold our bags in a safe location until the afternoon even though we had checked out in the morning. Toilet and shower were clean and the beds were VERY comfortable. The only drawbacks (that knocked my overall rating down to a 4 from a 5 -- and in reality a 4.5 probably is a more accurate rating) were that the bedroom window opened only about a third of the way because some wood had been nailed into the frame to prevent the window from opening further -- this made our night's sleep a little uncomfortable during the summer [I assume that the hotel did this to prevent rain from coming in a fully open window, which is fine, but they should then provide a small fan in the room] -- and the breakfast was not worth waking up for: toasted white bread, tea/coffee, slices of ham and cheese, and boiled eggs [the hotel would be better off getting rid of the breakfast and lowering the room rate, which was a little pricey through Expedia].

10/10 Excellent

Rick, Washburn, WI, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for a small family
Overall, the stay was excellent. The staff is very pleasant and accommodating. The rooms are a bit small, as compared to what we are used to in the US, but we managed just fine. There is significant remodeling that is taking place, but this did not, in any way, inconvenience our stay. The first phase of the remodeling project is basically complete. The next phase will not begin until November of 2012. When the remodeling project is finished, this hotel will look top-notch.

8/10 Good

Amanda, Wisconsin, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal if traveling on a budget
I've stayed here 3 separate times and all 3 rooms have been recently renovated and kept up nicely. The size is small (typical european size) so as long as your expectations are not that of a typical US hotel you won't be disappointed. No air conditioning which is fine for most weeks in London. Windows open though so you can have some ventilation. Staff is friendly and they clean the room daily and replace towels every other day. Locations is great with it being a 10 minute walk from Paddington which is a main stop for 4 different tube lines and the heathrow express.

8/10 Good

Aija & Laura

Liked: Cleanliness, staff & service, property conditions & facilities
I believe the price is more than good for this hotel. The room was as clean as one would hope it to be, we were actually very positively surprised by the cleanliness. The service and all the staff members were more great, could not ask for more! We were helped and served at all times for 24/7. The room was a bit small, but that did not bother us at all. Orchard Hotel is very close to Oxford road and Regent road and the Paddington underground station is near by and will take you quickly to places. The hotel was extremely pretty on the outside and on the inside. I would recommend this hotel to anyone who want's to visit London and have a very pleasant stay and a perfect hotel for a perfect price!!

10/10 Excellent

Catherine, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orchard Hotel Sussex Gardens London
This hotel was spotless. The reveiws some people left were complete an utter lies. The staff were helpful and friendly and cleanliness was first class. No problems at all and a nice quiet area at night with nearby shops etc. This hotel was faultless and I am a very houseproud woman...so thank you to the orchard hotel.

4/10 Poor

D, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities
Pitiful and overpriced
I don't know where to begin: no working elevator, hotel smells like smoke, tiny room smells like mold, they don't change the sheets & towels everyday or replace soap (had to ask after 3 nights). Breakfast was cheesy .... dry white bread with 2 pieces butter & one jam, hard boiled eggs they ran out of, cheese, mystery ham, watered down orange/yellow drink being passed off as juice, 1 1/4 hours to get to this meager breakfast -- 7:30 - 8:45, no chest for storage so suitcases had to be scattered around room, so many other better hotels are available for less money ....... DON'T WASTE YOUR TIME OR MONEY HERE. Also overpriced for first night .... told to take it up with Expedia (I made reservations through Hotel.com)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Orchard Hotel
For a father & son sporting weekend away good value but give the breakfast a miss.

4/10 Poor

Elif, Vienna

Disliked: Cleanliness, staff & service, room comfort
Unfriendly staff/Poor Cleaning
This hotel had the most unfriendly staff ever and the room was not cleaned throughout our stay. Even when we first entered the room the linens had hair all over and the bathroom as well. The location is very good. Plenty of good restaurants around. There was construction going on in the hotel. So our bathroom was newly done. Overall I would stay away if you think cleanliness is important for you.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Under construction . . .
The biggest problem was the ongoing construction while we stayed there, beginning as early as 7:20, mostly 8:45, with constant banging, knocking, hammering, right underneath our room. The worst day was the day after we arrived, since we were jet-lagged and just wanted to sleep in a bit. No chance. They said they had been renovating for the last three months and were almost done. I feel they should have noted that in their ads. I would not have booked them. Also, no free WIFI -- we could have purchased time. When coffee shops and pubs offer it for free, that, to me, is a big No. Since our arrival into Heathrow was at 6:30 am, I had called ahead to see if we could store our bags. They had no record of my phone call, they did, however, allow us to leave our bags in the lounge, which was very run-down. They had an electric water kettle for tea there, however the lounge was not very appetizing. I opted not to sit on the couches either. Since they had no room available, we left and found breakfast down the block, returning at around 11 am, at which time they did let us into the room. They served breakfast from 7:30 to 8:45 am only -- I suppose they wanted everyone out of the hotel so they could continue their construction. Needless to say, we never did experience their breakfast. The room was clean, the bathroom tiny, the view onto a sort-of airshaft. I am not planning a return visit.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great value and good location
Very good value hotel in handy location for West End.

8/10 Good

Dag, Moss

Liked: Staff & service, property conditions & facilities
Xmas shopping
Value for money, good beds, small but fresh bathroom with tiles and shower. Breakfast did not taste anything,same with the coffee. Traffic from the street can be disturbing if you are not used to traffic. Nice staff in the reception.

6/10 Okay

Verified traveller

Disliked: Staff & service
Poor customer service
We stayed here for 4 nights. Room was small for US standards but clean and relatively comfortable. Attached bath was tiny, like the ones on cruise ships. Breakfast was good and the staff were courteous. However the woman at the front desk, who supposedly was the Manager was very rude and obnoxious. Absolutely no sense of customer service or even basic curtesy. Soured our entire experience.

8/10 Good

Richie, Ireland

Liked: Staff & service, property conditions & facilities, room comfort
cheap, conveniant and quite comfortable.
Cheap room, fantastic location, absolute bargain. Room was clean, bed was comfortable, shower was great. cons were breakfast, (which sucked) and the towels seem to be changed every two days rather than every day. great hotel for a cheap, short stay in london.

8/10 Good

Janet, Australia

close to underground
hotel was accomodating as we had just got off a 24hr flight and arrived at the hotel at 9am and check in was not until 2pm, we were given a room albeit on the 4th floor with no lift and limited room to get luggage up the stairs, it meant we could shower and change and begin our holiday.... breakfast was ok but basic, just a proper cup of coffee would have made up for it......

8/10 Good

Matt, San Jose CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fits the bill
I was just needing a place to stay for a couple of nights to explore the city. The hotel was clean, just a little old and worn. I would not want to spend considerable awake time in the room but to sleep shower and go out to London on adventures this fit the bill. The staff was very nice, helpful and friendly. If you expect the Hilton, this is not it. If you are a Motel 6 user, this meets your expectations. Clean sheets, clean bathroom and shower. I felt safe and secure here.

6/10 Okay

George, Pittsburgh, PA

Disliked: Room comfort
Convenient & Not Expensive
Close to the Paddington station, it had easy access to the Heathrow Express and the London Underground. As such, it was convenient to Hyde Park, as well as to London's major attractions, either by walking or taking the underground. The room was small as was the bathroom, but as I was "on the run",so that was not a big deal for me. The size of the room and the bathroom would be a problem if two people were staying together. The complimentary breakfast was limited and I ate elsewhere for the most part.

4/10 Poor

Sue, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience over Cleanliness
The Orchard Hotel in Bayswater is conveniently located, particularly for tourists planning to travel to centres such as Bath or to use the express train to Heathrow Airport. Paddington station is only a five minute walk. However, I would be reluctant to recommend it to other travellers. The staff were totally disengaged and our room was not cleaned properly. It was clear the carpet had not been vacuumed, as there were long black hairs covering the floor (and they weren't ours!). The room also lacked a safe, (standard in most European hotels), a kettle for making tea/coffee, lifts and even a pamphlet outlining hotel services. We will not be going back.

10/10 Excellent

Allison, Maine, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orchard Hotel in London -- great location
For anyone who wants to be near Paddington Station, this is a great spot. The 24-hour front desk is extremely handy when checking out at all hours of the morning. Very safe-feeling neighborhood and being only 1 block from the main street, it was rather quiet.

8/10 Good

Patrick, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location if that is your biggest priority!
This hotel was just what it advertised. It is no frills and in a GREAT location. I took the Heathrow Connect to Paddington Station and was 2 blocks from the hotel. Paddington is also a tube station so you are in a great location to get all around Greater London. If all you are only looking for is a place to sleep and leave your stuff, this is the hotel for you. The room was of adequate size, but had nothing more than a bed, a bathroom, and a small 12 inch TV with 4 channels. I arrived in London, walked to the hotel, dropped my things on the bed, and headed out for the day. I did not return until I was tired and ready to sleep. If you are coming to London to spend time in the streets and venues and all you want is a safe bed in a great location, this is the place. Bring your own washcloths and shampoo. It does now have internet (for a fee), but don’t count on it to work well. I ended up going on another site and paying for each day of internet. It kept me caught up on work at night before sleeping so I could concentrate on enjoying London during the day and evening. If you’re like me and you plan to sight see, see shows on the West End, eat out, and only use the hotel for sleeping when you are worn out for the day this is your hotel. You get what you pay for so don’t expect deluxe. Expect a great and convenient location and a place to sleep.

8/10 Good

Arjun, Ottawa, Canada

Liked: Staff & service, room comfort
Good budget option for London
London hotels tend to be pricey and not always the best value for money, and this is a clean, affordable option. Would recommend