Dear Melinda,Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and found our hotel clean, our staff friendly, and our location convenient. We hope to have the pleasure of welcoming you back soon!Kind regards,

Dear Melinda,Thank you so much for your perfect 5-star review! We are thrilled to hear that you enjoyed your stay with us. It's guests like you that make our job truly enjoyable. We hope to welcome you back again soon for another splendid experience.Warmest regards,

Dear Philip,Thank you so much for the review! We're thrilled to hear that you had a good stay at our hotel and found it clean and quiet. Your positive feedback is greatly appreciated, and it motivates us to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back for another wonderful experience in the future!Warm regards,

Dear Josheua,Thank you for taking the time to share your feedback regarding your recent stay at The Bryson Hotel. Although we are happy to hear that you were overall impressed with our hotel and its location, we are really sorry for the unfortunate situation you experienced when asking about an adapter. This is not reflecting our usual service, as we put our guests wellbeing and comfort on the top of our priorities list. Please rest assured that this was an isolated case. Despite this, we take every feedback seriously, and the issue you raised will be addressed internally.Please accept our sincere apologies. We truly hope that you will return as our guest in the near future, when we will have the chance of completely restoring your faith in us and our service.Kind RegardsReservations TeamThe Bryson Hotel

Dear Shannon,Thank you for taking the time to write us a feedback of your recent stay at The Bryson Hotel.Your words make us very happy and we are delighted to learn that you found our premises clean, our staff friendly, and the bed comfortable. We hope that all these aspects offered you a great experience, which will determine you to stay again at our hotel in the future.We apologise for the minuses you encountered, but please rest assured that this feedback is taken serious by our team. We are continuously working on improving every aspect of the experience offered to our highly regarded guests, so any such feedback is truly constructive.We wish you all the best and we hope to have you again as our guest very soon.Warm Regards,Reservations TeamThe Bryson Hotel

Dear Manuel,Thank you for your review and for choosing The Bryson Hotel. We are delighted to hear that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Warm Regards,Reservations TeamThe Bryson Hotel

Dear Git,Thank you for taking the time to offer your feedback. We are sorry to hear that your recent stay was not up to the standard you've come to expect from us. Please accept our apologies for falling short of your expectations with regards to the cleanliness of certain areas in our hotel. This is not typical of our hotel, nor our staff. We have taken note of all the issues you have raised and we will see to it that corrective measures are in place to ensure that they are rectified and improved to meet our guests’ needs.Hope the shortcomings experienced will not stop you completely from considering a stay with us again in the not so distant future and to give us the chance to regain your confidence in our service and products.Kind Regards,Reservations TeamThe Bryson Hotel

Dear Walter,We appreciate your positive feedback about your recent stay at The Bryson Hotel. We are proud of taking care of our guests' needs the best way we can and we are truly happy to learn that you found our premises clean and comfortable, and our location good. If you're travelling to our area again soon, don't hesitate to contact us.Warm Regards,Reservations TeamThe Bryson Hotel

Dear Katrice,Thank you so much for taking the time to leave us a perfect review! We are thrilled to hear that you had an excellent stay at our hotel, and hope to welcome you again in the future!Kind regards,

Dear Joel,Thank you for choosing to stay with us at The Bryson Hotel and for rewarding us with a perfect score following your most recent experience. It is a pleasure to hear that you found our service and facilities very accommodating and that your stay has been great overall. We look forward to welcoming you back again in the future.Warm Regards,Reservations TeamThe Bryson Hotel

Dear Julie,Thank you for taking the time to leave us a review of your recent stay at The Bryson Hotel.We are very grateful for your kind words and it also makes us very happy to read that you found at our hotel the comfort that you needed after a long day.We hope to have the pleasure of having you as our guest again very soon.Warm Regards,Reservations TeamThe Bryson Hotel

Dear Bryn,Thank you for taking the time to leave us your feedback. It is a delight for us to read that you had an overall good stay at The Bryson Hotel and that you found our rooms nice and our staff excellent. We hope that your perception of the common areas has not overshadowed entirely your stay and that we will have the chance to welcome you back as our guest in the near future.Warm Regards,Reservations TeamThe Bryson Hotel

Dear Geoffrey,We're writing to address the points you raised in your feedback following your recent stay.In your review, you mentioned the parking situation, and we'd like to provide some additional context. Our central London location comes with its own set of considerations, including parking availability. We're pleased to offer our guests the convenience of a parking facility situated a short 3-minute walk away. Although the driving distance to the nearby NCP parking facility is approximately 0.5 miles due to one-way road arrangements, we've found that the 3-minute walk offers a swift and straightforward route.As part of our commitment to transparency, we've made it clear on Expedia, where you made your reservation, that there is "No on-site parking available" in the "Parking and Public Transportation" section. Ensuring our guests have accurate information is important to us.We understand that this arrangement may not align perfectly with everyone's preferences. However, we firmly believe it provides a practical solution given the parking dynamics in central London. Your comfort is important to us, and we apologize for any inconvenience you experienced.Thank you for choosing our hotel for your London stay. We hope you enjoyed your time exploring the city, and if your future travels bring you back, we'd be honored to have the opportunity to host you again.Best regards,

Dear James,Thank you for choosing The Bryson Hotel for your recent stay and for taking the time to rate us. We noticed that you gave us a 3-star rating, and while we appreciate all feedback, we're keen to understand how we might have made your experience even better.Our aim is to provide a stellar experience for all our guests, and your insights would be invaluable in helping us achieve that. If there were specific areas where you felt we could improve, please do let us know.We genuinely hope to welcome you back in the future and are committed to ensuring your next stay with us surpasses your previous experience.Warm regards,

Dear Christina,Thank you for taking the time to offer us your feedback. We hope that the time you spent at The Bryson Hotel has indeed been positive and we are sorry that certain aspects, such as the bed and the breakfast prices, have not been to your liking.We are looking forward to having you as our guest again and hopefully we will have the chance to offer you a greater experience.Kind regards,The Bryson Hotel

Dear Jonathan, Thank you for taking the time to share your positive experience with us on Expedia.com. We are thrilled to hear that you had an enjoyable stay at our hotel and appreciate the 5-star rating. Our team works hard to ensure that our guests have a comfortable and memorable stay, so it is wonderful to receive such positive feedback. We hope to have the pleasure of welcoming you back again in the future. Thank you for choosing to stay with us.

Dear Lucy,Thank you for your kind words and your wonderful review. I shared your lovely feedback with our entire team.I hope we will have more opportunities to welcome you again to our hotel.Best regards,

Dear Mark,Thank you for taking the time to share with us your positive feedback. We look forward to welcoming you again to our hotel!

Dear Veronica,Thank you for awarding us with 5 stars, and for your lovely review. We are very glad that you enjoyed your stay with us, and I will share your feedback with the team.Of course, we will be happy to welcome you again, should your travel brings you to London in the future.Kind regards,

Dear Martyn, Thank you for rating your stay on Hotels.com. We are glad to see that generally you had a positive feeling from your stay. Could you perhaps advise us what we should improve? Kind regards,

Dear Aleksandra, Thank you for taking the time to rate us. As we take into account your overall score, we would be happy to address any concerns you may have had with your stay so we are better prepared to accommodate your personal preferences better, should you decide to stay with us again. We hope to have another opportunity to welcome you back in the future. Kind regards,

Dear Kristina, Thank you very much for your feedback. We are looking forward to your next stay with us! With kind regards,

Dear Scott, We appreciate your feedback. Thank you very much for the kind words! We hope to have you again as our guest again soon. Kind regards,

Dear Anh, Thank you for your feedback. We are very saddened to see your experience wasn't the best. Unfortunately, we couldn't allocate your reservation. Please reach out directly in order to discuss what went wrong during your experience. We would love to assist you and make it right to you. With kind regards,

Dear Tom, Thank you for your feedback. We really appreciate you had a 10/10 experience with us and we are looking forward to have you again as our guest soon!

Dear Mr Gustaf, We appreciate you are taking the time to provide us with your feedback. We are saddened to read that we did not meet your expectations on this occasion. Your feedback is very important to us and for that reason, I would like to know more about what went wrong. I was unable to see any mention from you after the check in and during your stay about any issue and, since your feedback is just one word, I genuinely don't know what disappointed you. Please contact us directly, I look forward to hearing from you and discuss your experience more in detail.

Dear Ashley, Thank you for taking the time to review our experience with us. I'm glad you enjoyed our great location and I also very much appreciate your feedback about the areas that did not live up to your complete satisfaction. From your overall score I can see they luckily didn't affect your stay negatively, but we will certainly look into incorporating your suggestions in enhancing our guests' experience. Once again, thank you for your kind words and I look forward to welcoming you back to The Bryson Hotel.

Dear Nichola, Thank you for taking the time to share your experience at The Bryson Hotel. We are glad you have enjoyed your time with us! Please do not hesitate to contact us next time you are in London, we will be happy to have you as our guest again. With kind regards,

Dear guest, Thank you for taking the time to review your stay with us at The Bryson Hotel. We are sorry to hear that you were disappointed with certain elements of our hotel décor. Please be reassured that all our rooms and bathrooms come with blackout curtains that widely cover the windows. If you had experienced any difficulties with that during your stay, our staff would have been happy to assist you at anytime. We always appreciate new perspectives about the appearance of our guestrooms, as this allows us the opportunity to make improvements on an ongoing basis. Although, this time sounds like our design is just not to your taste, and we accept that. If there was anything else that made your experience "terrible", please get in touch with us directly since we cannot allocate your reservation. I would be happy to personally assist you.

Dear Liel, Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing your concerns to our attention. We kindly ask all our guests to sign a registration card at the arrival, which is a common procedure in many hotels all over the world: by signing that, you agree to our policy, including £50 of deposit kept during your stay to cover any extra charges such extra breakfast, late check out, etc., but refunded upon check out if not needed (just like in your case). Our procedure does not imply any suspicion, it is just our policy - that, again, it is shared by many hotels - and we are sorry you didn't feel safe or nice because of that. Perhaps, there might have been a misunderstanding with the reception and we do apologise if that was the case. At this time of the year, our A\C is automatically set on warm, but you can always change it to fan mode; meanwhile robes are available upon request, as advertised on our website. All the rooms are equipped with two types of coffee, four types of tea, one bottle water and two types of milk, which is the only thing we keep in the minibar. Our staff would have been more than happy to assist you, if you would have mentioned any of this just by calling from your room during your stay or even if you would have said something at the check out. We hope this response clarifies your doubts, but should you wish to discuss this matter any further, please do not hesitate to contact us directly. We sincerely thank you for your constructive feedback and we also hope to have another opportunity to "wow" you with our improved service in the near future. With kind regards,

Dear Shantelle, thank you for choosing The Bryson Hotel. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Chris, During your stay, you experienced a minor issue with your bed as one of the wooden slats that hold the mattress was displaced. I repeat again that this was a minor issue which you decided to communicate to reception, and which we could fix in no time. Indeed you contacted around the same time reception for another request but did not mention this issue. Then, the next morning you demanded a full refund. I am allowed to assume that this was your plan from the start - not to give us the opportunity to resolve the issue (and I know when I say this could have been resolved in under a minute), and claim refunds and whatever free benefits we would offer you on top as an apology for any inconvenience. Very sad you took this road, and be aware you are not welcomed anymore in our hotel. Other people can see from the majority of the reviews which is the odd one.

Dear Jade, thank you for your review and for choosing The Bryson Hotel. We are happy you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

Many thanks for taking some of your valuable time to leave feedback about The Bryson Hotel. Unfortunately, were not able to allocate your reservation. Please email us your contact details so that our Hotel Manager can discuss the issues you experienced personally.

Dear Laura, thank you for taking the time to review your stay with us. We are very happy to hear that staff name made your feel at home. This is really one of the things that we try to maintain in our hotel. We are glad you found our breakfast delicious too! We are currently refurbishing our restaurant area to ensure a safe and enjoyable experience to all our guests. Hoping to see you again soon,

Thank you for taking the time to share your feedback. We are very pleased to receive your comments. However, as we take into account your overall score, we would be happy to address any concerns you may have had with your stay. We hope to have another opportunity to welcome you back in the future.

Dear David, thank you for awarding us with a perfect score! We are glad to hear you had a good stay at The Bryson and we look forward to welcoming you again soon.

Dear Jonathan, Thank you for awarding us with a perfect score. We are happy and glad you had a good stay at our hotel and look forward to welcoming you again!

Dear Martina, thank you for taking the time to share your experience at The Bryson. We are looking forward to welcoming you back soon!

Dear Ryan, We are sorry to see that our hotel did not meet your standards this time. Unfortunately we were not able to allocate your reservation, but we would be more than happy to address the situation. If you could kindly contact us via email - at anytime - our Hotel Manager will get back to you shortly. Hope the shortcomings experienced will not stop you completely from considering a stay with us again in the not so distant future and to give us the chance to regain your confidence in our service and products. With kind regards,

Dear Leanne, thank you for your kind review! It's definitely a boost for us every time we hear positive reviews such as this. We will make sure to pass your comments to the staff and we are looking forward to welcoming you back at The Bryson soon!

Dear Sarah, Thank you for reviewing us with a perfect score! We are looking forward to your next stay with us. With kind regards,

Dear Mrs Sellers, Thank you for taking the time to share your feedback. We are glad you enjoyed the room and found it clean and comfortable. However, we are very sorry that we were unable to provide you with a more positive start to your day on this occasion. Our guests and staff’s health are our priority during these though times and for this reason we are working on reinventing our restaurant area and service, in order to guarantee a pleasant and safe experience at our usual high standard – to this day, we are able to provide such only in room service. Please accept our sincere apologies for the miscommunication encountered during your stay with us: we strive to provide our guests with the best possible service at all times and we regret that your expectations were not met. We have taken your comments on board to ensure next time you stay with us we provide you with a perfect service. We hope to have the opportunity to welcome you back at The Bryson for a better lasting impression. With kind regards,

Dear Jackie, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Kind regards,