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Reviews of Thistle London Holborn

4 out of 5
Thistle London Holborn
Bloomsbury Way, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 435 out of 1005 reviews" "
Rating 8 - Good. 405 out of 1005 reviews" "
Rating 6 - Okay. 97 out of 1005 reviews" "
Rating 4 - Poor. 39 out of 1005 reviews" "
Rating 2 - Terrible. 29 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception staff with a warm welcome. I received a complimentary room upgrade which was unexpected and a nice surprise. Room clean, fresh and well presented. Complimentary water and minibar along with tea and coffee (pod machine). Bathroom clean, good range of toiletries and bathrobes with slippers. Breakfast was everything you would expect and good quality. Overall, I am very glad to have chosen the Thistle hotel. So many hotels in London promise lots and deliver little but I will be choosing this hotel for future stays in london.
Stayed 1 night in May 2024
Response from Jaime on 24 May,2024
Hello Martin,I am delighted to see that you had a lovely stay with us.We do hope to see you again in the fututre.Kind regards,

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel provided an enjoyable stay.
Stayed 1 night in May 2024
Response from Jaime on 24 May,2024
Hello Linda,I am happy to see that you had a lovely stay with us.We hope to see you again.Kind regards,

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place that is close to attractions.
Stayed 1 night in May 2024
Response from Rm on 14 May,2024
Dear LeahThank you so much for your Feedback, I am glad you had a great time during your stay with us. We are looking forward to welcoming you back in the near future.Kindest Regards,Raúl Muñoz -Reception Manager-

8/10 Good

Kip, Burlington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very convenient in central London. We felt safe in/around the hotel and area. The room (suite) was spacious, clean and fit the bill.
Stayed 5 nights in Mar 2024
Response from Rm on 14 May,2024
Dear GuestThank you very much for your Feedback which is important for us, I am glad you had a great time during your stay with us and hope to have you back in the near future..Kindest Regards,Raúl Muñoz -Reception Manager-

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotekl, cl8se to amenities.
Stayed 2 nights in May 2024
Response from Jaime on 4 May,2024
Hello Jen,Thank you for your feedback, we hope to see you again in the near futire.Kind regards

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to the British Museum and an easy Walk down to the Galleries and St Martins etc
Stayed 2 nights in Apr 2024
Response from Jaime on 4 May,2024
Hello Margaret,Thank you for your feedback, we are happy to see that you had a lovely stay with us and look forward to seeing you with us agian in the near future.kind regards

8/10 Good

Valerie

Liked: Cleanliness, staff & service
Great great location close to many touristic attractions !! Our room at front of hotel (2ndfl) was very noisy in the evening due to traffic or sirens. Book a room in rear side of hotel.
Stayed 5 nights in Apr 2024
Response from Jaime on 4 May,2024
Hello Valerie,thank you for your feedback, we have a 24hr reception.We do room move if we have the availability, please reach out to our team next time who would be more than happy to assist.Kind regards,

8/10 Good

Brett

Stayed 4 nights in Feb 2024
Response from Jaime on 4 May,2024
Hello Brett,I hope you had a good stay with us, you have not left any feedback for us to work on, cold you be so kind as to contact us directly to see where we could have improved on your stay.Kind regards,

8/10 Good

Matthew

Stayed 2 nights in Apr 2024
Response from Rm on 14 May,2024
Dear MatthewThank you for your Feedback.Kindest Regards,Raúl Muñoz -Reception Manager-

10/10 Excellent

Paolo

Liked: Cleanliness, property conditions & facilities
I would stay there again
Stayed 4 nights in Apr 2024
Response from Jaime on 18 Apr,2024
Hello Paolo,We do jhope to see you again in the future and we are happy you had a good stay with us.

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel walking distance from tube. Easy to get around and see sights from the location.
Stayed 2 nights in Mar 2024
Response from Grimaldi Medina Feliz Front of House Team Member on 15 Apr,2024
Dear Gary,Thank you for your feedback. We are glad you could make the most of your stay thanks to our location.We hope to see you soon again.

10/10 Excellent

Emma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really clean and welcoming to enter. The front doors are locked at 9pm and accessible by key card to add security. The staff were all welcoming and friendly and very accomodating when we needed to leave luggage and get changed after the half marathon!
Stayed 1 night in Apr 2024
Response from Rm on 8 Apr,2024
Dear Emma,Thank you very much for sending us your review, we are glad that you enjoyed your stay with us and we will be more than happy to welcome you back in the near future.Warmest Regards, Raúl Muñoz -Reception Manager-

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jaime on 18 Apr,2024
Hello Linda,We look forward to seeing you again.

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Very good hotel for staying near the West End, but without much late evening noise. The rooms themselves need updating. In our room there were no outlets or USB charging ports next to either side of the bed. We had to charge all our stuff at the desk (inconvenient). Good water pressure and hot water. Rooms also lack a mini fridge.
Stayed 4 nights in Mar 2024
Response from Michael on 5 Apr,2024
Dear Jeffrey,Thank you for your review.I am pleased that you had a pleasant stay with us.Apologies that we didn't fully meet your expectations and thank-you for highlighting these issues mentioned above, this allows us to improve our product and service in the future.It would be a pleasure to welcome you back on your next trip to London for an improved experience.Best regards.Michael Ferraz - Reception Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta bien ubicado y el personal muy atento
Stayed 5 nights in Mar 2024
Response from jaime on 6 Apr,2024
Thank you for your feedback,

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
I will return to this property when I stay in London again.
Stayed 2 nights in Mar 2024
Response from Rm on 24 Mar,2024
Dear DeanThank you so much for sending us your review, you are more than welcome to come over anytime in the future.Kind Regards,Raúl Muñoz - Reception Manager-

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaime on 6 Apr,2024
Hello Mark,Sorry to see you scored us a 2 with no feedback to work on, hopefully we will see you again and an change that to a better experience for you.Kind regardsJaime

10/10 Excellent

Jessica, Dulles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the perfect location.
Stayed 5 nights in Feb 2024
Response from Jaime on 20 Mar,2024
Hello Jessica,We hope to see you back again.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great
Stayed 1 night in Feb 2024
Response from Jaime on 20 Mar,2024
Thank you James.We look forward to seeing you back again.

10/10 Excellent

JG Ritchie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. I will be back!
Finally! I have found a London hotel that I will return to. Well positioned near public transport, plenty of taxis around and close to many of the places I need to be. Immaculately clean and wonderfully friendly and helpful staff. Unusually spacious room for a mid-range London venue. Outstanding buffet breakfast.
Stayed 1 night in Feb 2024
Response from Ipsita Behera, Reception Manager on 10 Feb,2024
Dear Ritchie,Thankyou for your kind words. We are very pleased to know that you had a wonderful visit. Our team is working tirelessly to provide you with the best hospitality experience.. We hope to see you soon!

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No Hot Water
We stayed 3 nights and there was never any hot water to shower in the mornings. The only time there was any hot water was in the middle of the night. When we complained the engineer informed us that the boilers were inadequate for the number of rooms.
Stayed 3 nights in Feb 2024
Response from jaime on 20 Mar,2024
Hello Christopher,Thank you for your feedback and patience, Since then we did mange to put a plan inplace for the fulty issue.We hope this hasnt put you off and do look forward to seeing you back again.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the woman on reception came over as very cool and not very welcoming. This is the only criticism we have of our stay. We have stayed here several times in the past and have always been very pleased with the food and the service. When we checked out Hamib LL70ZKY was very pleasant and checked with us if everything was satisfactory and we will definitely stay
Stayed 1 night in Feb 2024
Response from Ipsita Behera, Reception Manager on 10 Feb,2024
Dear Carol,Thankyou for the feedback, I have passed on the feedback to the team and I will personally check with the lady you encountered the unsated greeting from, We will make sure to provide a better service the next time you are here. I am glad that you enjoyed your stay and the rest of the team was helpful.

8/10 Good

Erez

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from jaime on 20 Mar,2024
Hello erez,We hope to see you back to tunr the 4 into a 5

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jaime on 20 Mar,2024
Hello Emily,You have not added any feedback, we hope to see you again to turn the 8 into a 10.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jaime on 20 Mar,2024
Hello Elizabeth, Wwe hope to see you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Location perfect for Covent Garden and Main Street shopping, 5 min walk from Tube station also, staff friendly and attentive, breakfast great too
Stayed 1 night in Feb 2024
Response from Jaime on 20 Mar,2024
Hello Mark,We are happy to see you had a lovely stay, we hope to see you back again.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 star
Don’t understand how this is a 4 star hotel, so dated, odd musty smell throughout the hotel, very old air on system, marks all over the walls and staining, my bath had a crack in it. Some 0* hotels at better than this.
Stayed 1 night in Jan 2024
Response from yin on 20 Mar,2024
Hello,Im sorry to see that you did not have a pleasant stay, I dont see any feedback given to the team, had you done so we could ahve make sure you have better experience.

10/10 Excellent

Bev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from . on 20 Mar,2024
Hello,We hope to see you again.

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at the Thistle! Our room was larger than expected, the staff was friendly and helpful, and it was super convenient having the bus stop right outside. It was also a close walk to Covent Garden and The Strand. We'd definitely recommend!
Stayed 1 night in Jan 2024
Response from Jaime on 20 Mar,2024
Hello Megan,Thank you for your feedback, we are are happy you enkouyed your stay with us, we hope to see you again.

6/10 Okay

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing.
Booked a family suite, with a king-size bed and a sofa bed. Submitted details in advance to confirm three people staying, so it was disappointing to find everything set for two (two towels, chairs, glasses, cups, robes, biscuits etc). Also disappointing that housekeeping came at around 10am after the first night and, after we asked them to give us 15mins, never returned. These are minor issues, which I'm sure would have been rectified if we'd reported them to reception. But basics should be right. Also disappointing that communication beforehand (asking about late check-out and early check-in) went unanswered (sent some weeks in advance. This wasn't the cheapest hotel and I've enjoyed better service in less expensive venues. That said, it was clean, comfortable and food was reasonable.
Stayed 2 nights in Jan 2024
Response from Michael on 23 Jan,2024
Dear Ross,Thank you for your feedback.I am disappointed to see that your stay wasn't the most pleasant, we really appreciate your feedback as it helps us see what we can improve on.I will flag all your concerns to the relevant departments so that we can put in corrective measures or review the existing ones so that we can prevent issues like this to reoccur.Best regards,Michael Ferraz - Reception Manager

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is ideal as it is a short walk to the Holborn tube station and the Tottenham Court station. The British Museum is in the "backyard," and many theatres are within walking distance. The inhouse restaurant is excellent. The staff was nice, but they didn't overextend themselves. My room was small and clean, but the noise of the trash being collected outside the window every morning was annoying.
Stayed 3 nights in Jan 2024

10/10 Excellent

Anthony

Stayed 3 nights in Jan 2024

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

David

Stayed 7 nights in Dec 2023

10/10 Excellent

Christian

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Melanie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Incredibly slow Check-in just too aggravating!
Could never get over the irritation of waiting 32 minutes in a queue to check in to the hotel. Everything else was okay, but I’ll never stay at a Thistle Hotel again.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pre Christmas family break in this hotel, it is in a great location for the Dominion Theatre and Oxford Street. There is not really anything not to like as it ticks most boxes.
Stayed 2 nights in Dec 2023

8/10 Good

Lucy

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
Wonderful location, close to all amenities. Very helpful and friendly staff and cosy rooms.
Stayed 3 nights in Dec 2023
Response from Michael on 25 Dec,2023
Hi Damian,Thank you for your 10/10 review, it is a pleasure to hear wonderful feedback from our guests.I hope that we can have the pleasure of welcoming you back again in the near future.Best regards,Michael Ferraz - Reception Manager

6/10 Okay

Lisa

Business traveller
Disliked: Property conditions & facilities
Overpriced but not terrible 890
Place was nice, people were friendly. Hotel was dated and over priced. Seemed very clean, however due to the datedness of the property, it didn't feel clean. Couldn't fault it except it was way over priced for what it was...
Stayed 1 night in Dec 2023

6/10 Okay

Lynda

Stayed 1 night in Nov 2023
Response from Ipsita Behera on 27 Nov,2023
Dear Lynda,Thankyou for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel fine but no hot shower!
Hotel was fine. Staff friendly and helpful and beds very comfortable. Our main issue was not getting a hot shower in the morning.... something to do with the boliers being turned off. Breakfast was excellent - lots of choice!
Stayed 1 night in Nov 2023
Response from Ipsita Behera on 19 Nov,2023
Dear Guest,Thankyou for your valuable feedback. We are glad that you enjoyed the breakfast options. Apologies that you had problems with hot shower in the morning. I have passed your comments to the Maintenance team and we will be looking forward to welcoming you back to the hotel in the future. Kind regards

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was clean and very conveniently located, but there was no hot water in the shower. The room was ok, but felt like it needed a refresh.
Stayed 1 night in Nov 2023
Response from Ipsita Behera on 18 Nov,2023
Dear Mark,Thankyou for the feedback. We are truly sorry about the hot water issue. I have passed on the review to the team and we will be looking forward to welcome you in the hotel.

10/10 Excellent

FRANCO

Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant boutique hotel, convenient location near, but not in, the entertainment districts of the West End.
Stayed 3 nights in Nov 2023
Response from Aivis Milus Hotel Manager on 16 Nov,2023
Thank you for your positive score. Hope to see you back soon

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Little or no hot water to the bathroom Wednesday, Thursday and Friday; had to boil water in the kettle. Staff apologised but did nothing - disgraceful for a 4-star hotel in central London
Stayed 2 nights in Nov 2023
Response from Ipsita Behera, Reception Manager on 26 Nov,2023
Dear David,Thankyou for your feedback. We are truly sorry about the inconvenience you had during your visit. I have passed on your comments to the team and we will be looking forward to serve you better in the future.

10/10 Excellent

Hazel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location and lovely staff service
Stayed 1 night in Nov 2023
Response from Aivis Milus Hotel Manager on 14 Nov,2023
Dear Hazel ,Thank you very much for your positive feedback and we hope to see you back soon. Thanks you

10/10 Excellent

Sarsh

Stayed 1 night in Nov 2023
Response from Aivis Milus Hotel Manager on 16 Nov,2023
Thank you for your positive score. Hope to see you back soon

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location. very good staff. clean
Stayed 2 nights in Oct 2023
Response from Ipsita Behera Reception Manager on 13 Nov,2023
Dear Karen, Thank you for taking the time to leave a review following your recent stay with us at Thistle Holborn, We are glad to know that you enjoyed your stay with us. Our team strives hard to provide excellent service and we take pride in doing so. I have passed your comments to the team and we will all be looking forward to welcoming you back to the hotel in the future. Kind regards

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what was needed.
totally pleasant stay throughout. Easy to book communications before stay excellent. Staff pleasant and accommodating. Breakfast was absolutely fabulous with an extensive choice. So relaxing atmosphere throughout the hotel. Room cleanliness as would be expected for this rating. All in all exactly what was needed for the short break in London. Great location near to transport links.
Stayed 1 night in Nov 2023
Response from Ipsita Behera, Reception Manager on 13 Nov,2023
Dear Mary, Thank you for taking the time to leave a review following your recent stay with us at Thistle Holborn, We are glad to know that our friendly staff were able to assist you & the breakfast and the hotel service was up to the mark. Out team always strives hard to provide excellent service and we take pride in doing so and we will all be looking forward to welcoming you back to the hotel in the future. Kind regards