Search Apart Hotels in Mexico and Central America

"Exceptionally big room. Beautiful hotel. Amazing staff. Everyone was eager to help. They were at task at all times. Room service was also great. Restaurant at the hotel is an experience on itself as the view to the zocalo square is breathtaking and the food was delicious. Safe but a bit chaotic location. Walking distance to all historic center sites- saving a lot of time in As a guest you take the iron door elevator as many times as you want. Just call Alejandro and he takes you. Definitely a great stay!!"

"It’s run down. Not the star rating it’s advertised as. Feels dingy, carpets are super old. Very over priced. Exposed wires under the bathroom sink. They gave us complimentary drinks which they then tried to deny. I had to get the bar manager over to finally get it fixed. I also left my jacket behind accidentally and trying to get it back has been like trying to move heaven and earth. Unresponsive staff. "

"Great location, near everything at walking distance. Friendly and knowledgeable staff, in a beautiful historical building. "

"Loved the food, all areas were kept very clean, staff was all friendly. Highly recommend!"

"Enjoyed our stay! The location was great and the roof top deck was a nice place to relax. "

"Amazing location, interior and staff!"

"Average"

"We’ve been to 3 separate RIU locations and this was by far our least favorite. However, I think this is a case of you get what you pay for and realizing this is more of a younger demographic party resort. The rooms are very basic and outdated. The themed restaurants are only open for dinner whereas at other RIUs they are open for lunch as well. Otherwise you are stuck with the buffet, which was lacking more costly items like seafood. I really missed the piles of shrimp, mussels, crab, etc that were at other RIU buffets, or the larger seafood plate offerings even at the restaurants (more than just a skewer of shrimp on your steak). You had to take a 10 min shuttle (it was free though!) to go to and from every themed RIU party located at an affiliated RIU. Sadly no room service was available, and no Café with pastries. A lot of this makes sense since the main customers we came across were younger college kids clearly just coming to party, who may not care so much about these amenities. Nonetheless… The view from our room was beautiful, we loved viewing the lighthouse across the way each night, the beach was nice and clean for swimming, and the shows and activities at the resort were very good. The staff were friendly, accommodating, and pretty attentive to the unruly overly-intoxicated kids. Unfortunately we ran in to too many of those during our stay and less 34+ year olds like ourselves. Overall, it was a clean pretty well kept resort & we had a nice time soaking up the sun. "

"My family and I recently returned from a 5-night stay at Tucancun for what we had hoped would be a relaxing vacation. Shortly after settling into our respective 'Premium' level family rooms, we began to discover that both rooms suffered from a poor level of maintenance. Several of the rooms' amenities were not functioning including a bathroom vent, electronic safe and extremely slow sink drain. We also began to see several cockroaches crawling on the floor and on countertops during the night. The next day I reported these concerns to workers manning both the Guest Services and Premium Lounge desks who said they would have these issues addressed right away and asked me to wait for them at our rooms which I did. After waiting for more than two hours, it occurred to me that nobody was coming to assist so I begrudgingly continued on with my evening. The next morning after that I sent a message to the property contact via the Expedia messaging system and have not yet received a response. While the resort has some good points such as decent food and pleasant workers, based upon the poor condition of our rooms and lack of follow through by staff I recommend that those planning a Cancun trip should look elsewhere. "